Primary Recipient

FEDERAL WORKING GROUP, INC.

Amount

$5,987,000.00

Award Date

4/22/2009

Administering Agency

Federal Communications Commission

CDFA Number

CDFA Program Title

Description

Federal Working Group staff members play an integral part of the development of the Tier 1 call center portion of the Consumer and Governmental Affairs Bureau?s Consumer Inquiries and Complaints Division. Tier 1 CSRs are responsible for utilizing scripted