ER Inspector KETCHIKAN MEDICAL CENTERKETCHIKAN MEDICAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Alaska » KETCHIKAN MEDICAL CENTER

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KETCHIKAN MEDICAL CENTER

3100 tongass avenue, ketchikan, Alaska 99901

(907) 225-5171

64% of Patients Would "Definitely Recommend" this Hospital
(Alaska Avg: 66%)

3 violations related to ER care since 2015

Hospital Type

Critical Access Hospitals

Hospital Owner

Voluntary non-profit - Church

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
4hrs 52min Admitted to hospital
7hrs 6min Taken to room
2hrs 16min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 16min
National Avg.
1hr 53min
Alaska Avg.
2hrs 26min
This Hospital
2hrs 16min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. Alaska Hospital
2%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 52min
National Avg.
3hrs 30min
Alaska Avg.
4hrs 26min
This Hospital
4hrs 52min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 14min
National Avg.
57min
Alaska Avg.
1hr 38min
This Hospital
2hrs 14min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Alaska Avg.
42%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
POSTING OF SIGNS

May 23, 2018

. Based on observation and interview the facility failed to ensure posting of the Emergency Medical Treatment and Active Labor Act (EMTALA) signage in areas were individuals seeking or waiting for medical care and services would likely notice.

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. Based on observation and interview the facility failed to ensure posting of the Emergency Medical Treatment and Active Labor Act (EMTALA) signage in areas were individuals seeking or waiting for medical care and services would likely notice. Specifically, no EMTALA signage was posted in patient treatment areas, waiting room/area; or the north entrance. Findings: Observation on 5/21/18 between 2:15 pm - 3:30 pm in the Emergency Department revealed 2 separate entrances to the Emergency Department. The north entrance serves both walk-in patients and ambulance patients. The south entrance was located adjacent to the main hospital entrance waiting room and is for walk-in patients. The required EMTALA was not present in the waiting room off the main entrance; the walk-in/ambulance entrance; or any of the patient care area rooms. One EMTALA sign was present upon entry to the Emergency Department from the south entrance, located off the main entrance waiting room. During an interview on 5/21/18 at 3:30 pm the Emergency Department Director confirmed the findings. .

See Less ↑
MEDICAL SCREENING EXAM

May 23, 2018

. Based on record review and interview the facility failed to ensure: 1) patients (#s 1; 2; and 3) who presented to the Obstetrics Department were provided a medical screening exam by a qualified provider to determine if the individual or fetus had an emergency medical condition.

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. Based on record review and interview the facility failed to ensure: 1) patients (#s 1; 2; and 3) who presented to the Obstetrics Department were provided a medical screening exam by a qualified provider to determine if the individual or fetus had an emergency medical condition. Specifically, the facility failed to delineate in the Medical Staff Bylaws who was qualified by the medical staff to perform an emergency medical exam and the bylaws did not define an emergency medical screening exam. Findings: Record review on 5/21-23/18 revealed Patient #1 (MDS) dated [DATE] at 1:34 am with contractions every 6-7 min since 7:00 pm. A "labor/antepartum" exam was documented by the OB RN. The OB MD on call was notified, exam finding along with the NST/toco strip were provided via telephone and verbal discharge instruction were provided. No face to face medical screening exam was completed by a Physician. Record review on 5/21-23/18 revealed Patient #2 (MDS) dated [DATE] at 2:02 pm with concerns of decrease fetal movement. No documentation was provided of the nursing "labor/antepartum" exam or a NST/toco exam. The patient was discharged at 2:04 pm after notifying the Certified Nurse Midwife on call. Record review on 5/21-23/18 revealed Patient #3 (MDS) dated [DATE] at 11:51 pm for an antepartum evaluation after being seen in the Emergency Department with an insignificant labial tear. The RN performed the labor/antepartum exam, notified the OB MD on-call and verbal discharge instructions were provided. No face to face OB Physician medical screen exam was completed. During an interview on 5/23/18 the OB Nurse Manager confirmed the patients #1, 2, and 3, did not have a face to face exam with the Obstetric Physician. During an interview on 5/23/18 at 8:15 am the Chief of Staff/Obstetric Director stated OB patients are registered in an OB room, the nurse completes a current OB health status, and after performing a NST/toco on the patient, calls the on-call OB MD. The MD discusses the current healthy status and reviews the NST/toco strips. Based on those findings makes a decision on whether the MD needs to perform a face to face medical screening. In addition, the Chief of Staff confirmed the current, 2014 Bylaw's did not provide a medical screening exam definition. In addition, confirmed the OB RN's had not been delineated as qualified to perform a medical screening exam in the Bylaws. Record review on5/21-23/18 of the "Emergency Medical Treatment and Active Labor Act (EMTALA) Compliance" dated 9/26/16, revealed "Purpose ... to acknowledge PeaceHealth's responsibility to provide a Medical Screening Examination ... as required by the Emergency Medical Treatment and Active Labor Act (EMTALA)." In addition, the policy stated, "Labor: ...A woman is in true labor unless a physician or QMP [Qualified Medical Professional] certifies that, after a reasonable time of observation, the women is in false labor." The policy further defined "Qualified Medical Professionals: Individuals designated by the Medical Staff as qualified to conduct emergency Medical Screening Examinations." .

See Less ↑
STABILIZING TREATMENT

May 23, 2018

. Based on record review and interview the facility failed to ensure the risk and benefits of transfers and patient consent had been documented.

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. Based on record review and interview the facility failed to ensure the risk and benefits of transfers and patient consent had been documented. This finding denied the patient the right to be informed and left the medical record incomplete of cares provided. Findings: Record review from 5/21-23/18 revealed Patient #4 had admitted to the Emergency Department for a medical evaluation after the wife called EMS due to increased confusion. Review of the ED record dated 3/23/18 for Patient #4 revealed the ED Physician contacted the receiving hospital at 1:00 am. Further review of the "Transfer Data Form" dated 3/23/18. revealed Alaska Native Medical Center accepted the patient for transfer at 1:00 am. Review of the "Patient Transfer Order" dated 3/23/18 at 1:40 am revealed the Patient was to be transferred via Guardian Air transport and left the ED at 3:48 am. During an interview on 5/22/18 the Nursing Supervisor was asked if the risk and benefits and consent for transfer were in the medical record. The Nursing Supervisor confirmed the electronic record had no scanned document of consent or risk and benefit of transfer. Record review of the "EMTALA" policy dated 9/26/16, revealed "Transfer form: ..an EMTALA Transfer Form is completed by the physician to document ...the consent, request, or refusal of a transfer ..."

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.