ER Inspector QUEENS HOSPITAL CENTERQUEENS HOSPITAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » QUEENS HOSPITAL CENTER

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QUEENS HOSPITAL CENTER

82-68 164th street, jamaica, N.Y. 11432

(718) 883-3000

72% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Government - Local

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
3% of patients leave without being seen
8hrs 8min Admitted to hospital
10hrs 12min Taken to room
4hrs 2min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

4hrs 2min
National Avg.
2hrs 50min
N.Y. Avg.
3hrs 26min
This Hospital
4hrs 2min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

3%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
3%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

8hrs 8min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
N.Y. Avg.
7hrs 50min
This Hospital
8hrs 8min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 4min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
N.Y. Avg.
3hrs 12min
This Hospital
2hrs 4min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
N.Y. Avg.
26%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
QUALIFIED EMERGENCY SERVICES PERSONNEL

Aug 3, 2016

Based on medical record (MR) review and interview, in one (1) of 12 medical records reviewed, the facility did not ensure that staff in the Comprehensive Psychiatric Emergency Program (CPEP) provided appropriate intervention to a choking patient.

See More ↓

Based on medical record (MR) review and interview, in one (1) of 12 medical records reviewed, the facility did not ensure that staff in the Comprehensive Psychiatric Emergency Program (CPEP) provided appropriate intervention to a choking patient. (Patient #1) Findings include: Medical Record (MR) review documentation identified this [AGE] year old brought in by ambulance to the Emergency Department (ED) on 1/16/16 at 7:16 AM and was subsequently admitted to the Comprehensive Psychiatric Emergency Program (CPEP) due to increased agitation and irrational behavior at the group home. On 1/17/16 at approximately 4:15 AM, the Certified Nurse Assistant (CNA) assigned, observed the patient vomiting while eating a sandwich and notified the primary Registered Nurse (RN). From initial vomiting episode, the patient's condition progressed to unresponsiveness. Rapid Response Team was activated at 4:23 AM after finger sweep was done by the Physician Assistant (PA), followed by Cardiac Code Team (711 Code) at 4:24 AM. Emergency resuscitation was provided, and patient was emergently transferred to the medical ED at 4:45 AM. Resuscitative measures provided were unsuccessful. Patient subsequently expired on [DATE] at 5:17 AM. There was no record of assessment of the patient's airway by Nursing staff or the implementation of maneuvers to relieve the obstruction. Intubation Procedure Note dated 1/17/16 at 4:45 AM documented: "Indication for intubation: Code 711...ET Placement Verification: bilateral breath sounds; no breath sounds at epigastric area; chest rise movements; End Tidal CO2 (Carbon Dioxide) Detection by color." There was no documented evidence in the medical record that continuous ventilatory assessment and reassessment including bilateral breath sounds, were conducted to validate proper placement of the Endotracheal Tube (ET). An autopsy report dated January 18, 2016, documented that the ET tube was found in the esophagus. Cause of death: Asphyxia due to obstruction of airway by food bolus and Manner of death: Accident (choked on food). Interview with Staff B, ED Director of Psychiatry on 8/2/16 at 11:30 AM, staff acknowledged there was a problem with intubation and ET placement.

See Less ↑
EMERGENCY SERVICES POLICIES

Sep 30, 2015

Based on record review and interview, in 1 (one) of 11 (eleven) medical records (MR)rewiewed, it was determined that the CPEP ( Comprehensive Psychiatric Emergency Program ) failed to ensure the safe discharge of mentally impaired psychiatric patients.

See More ↓

Based on record review and interview, in 1 (one) of 11 (eleven) medical records (MR)rewiewed, it was determined that the CPEP ( Comprehensive Psychiatric Emergency Program ) failed to ensure the safe discharge of mentally impaired psychiatric patients. Findings include: Review of MR #A on 9/25/15 identified that this patient, diagnosed schizophrenia with reported IQ (intelligence quotient ) of 41, was discharged alone from the CPEP to the street on 7/24/15 at 1055 AM with a Metrocard, without notifying the family or guardian. The CPEP nursing triage note written on 7/24/15 at 0003 hours ( 12:03 AM ) stated "Patient is illiterate and was unable to state his address or his correct age. Patient is a poor historian." The documentation stated the patient was given discharge instructions which were "understood by the patient " and are signed with an " X." The mark " X " is found on multiple CPEP forms that are complex and needed to be explained to the patient and there is no documented evidence that this was done. He was given " transportation money " by the social worker" and there was no documented re-assessment of his inability to report his address or how to get home . Review of the record found no specific discharge instructions regarding medications received or prescribed or any specific follow up. At interview with Staff #3, CPEP Psychiatric Director, on 9/30 /15 at 2:00 PM, it was stated the CPEP attending physician failed to communicate with the PA (Physician Assistant) prior to discharging the patient, as to the specific need for a family member to accompany the patient home due to mental retardation. He further stated that in his investigation of the incident that the PA was aware of the patient's guardian's specific request that he be notified of the patient's discharge in that the patient was mentally retarded. .

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.