ER Inspector WATAUGA MEDICAL CENTERWATAUGA MEDICAL CENTER

ER Inspector

Find and Evaluate Every Emergency Room Near You

Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

If you are having a heart attack or life-threatening emergency, call 911.

ER Inspector » North Carolina » WATAUGA MEDICAL CENTER

Don’t see your ER? Find out why it might be missing.

WATAUGA MEDICAL CENTER

336 deerfield road, boone, N.C. 28607

(828) 262-4100

69% of Patients Would "Definitely Recommend" this Hospital
(N.C. Avg: 70%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Government - Local

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
2% of patients leave without being seen
3hrs 55min Admitted to hospital
5hrs 1min Taken to room
2hrs 46min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 46min
National Avg.
2hrs 23min
N.C. Avg.
2hrs 36min
This Hospital
2hrs 46min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

2%
Avg. U.S. Hospital
2%
Avg. N.C. Hospital
3%
This Hospital
2%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 55min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
N.C. Avg.
4hrs 36min
This Hospital
3hrs 55min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 6min

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
N.C. Avg.
1hr 27min
This Hospital
1hr 6min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

7%
National Avg.
27%
N.C. Avg.
23%
This Hospital
7%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

Nov 1, 2017

Based on hospital policy review, Labor and Delivery (L&D) medical record reviews, and physician and staff interviews, the hospital failed to comply with §489.24 by failing to provide an appropriate medical screening examination for 1 of 5 sampled patients (Patient #4) presenting to the hospital's L&D department. The findings include: 1.

See More ↓

Based on hospital policy review, Labor and Delivery (L&D) medical record reviews, and physician and staff interviews, the hospital failed to comply with §489.24 by failing to provide an appropriate medical screening examination for 1 of 5 sampled patients (Patient #4) presenting to the hospital's L&D department. The findings include: 1. Based on hospital policy review, Labor and Delivery (L&D) medical record reviews, and physician and staff interviews, the hospital failed to comply with §489.24 by failing to provide an appropriate medical screening examination for 1 of 5 sampled patients (Patient #4) presenting to the hospital's L&D department. ~cross refer to 489.24(a), Medical Screening Exam - Tag A2406.

See Less ↑
MEDICAL SCREENING EXAM

Nov 1, 2017

Based on hospital policy review, Labor and Delivery (L&D) medical record reviews, and physician and staff interviews, the hospital failed to comply with §489.24 by failing to provide an appropriate medical screening examination for 1 of 5 sampled patients (Patient #4) presenting to the hospital's L&D department. Findings Included: 1.

See More ↓

Based on hospital policy review, Labor and Delivery (L&D) medical record reviews, and physician and staff interviews, the hospital failed to comply with §489.24 by failing to provide an appropriate medical screening examination for 1 of 5 sampled patients (Patient #4) presenting to the hospital's L&D department. Findings Included: 1. Review on 11/01/2017 of hospital policy entitled "Birthing Center Observation/OB Check" with an approval date of 07/06/2015 revealed "Policy: 1. All patients presenting to (Named Facility) with questionable labor or pregnancy-related complaints, or complaints that might be pregnancy-related, and who are 20 weeks gestation or greater, will be brought to the Birthing Center for observation, assessment and evaluation ...6. In the Birthing center, trained labor and delivery nurses are the Qualified Medical Personnel to conduct the medical screening exam on patients over 20 weeks gestation to determine the presence of labor with 24 hour/day backup from on call obstetricians/midwives. If the RN determines that active labor is not present, but after communication with the physician, questions remain about the presence of another emergency medical condition, the patient will be evaluated by a physician." Closed medical record review of Patient #4 revealed she was a [AGE] year old female gravida 2 (number of pregnancies); Para 0 (pregnancies carried beyond 20 weeks), Spontaneous abortion 1, and 32.3 weeks in gestation. Patient #4 presented to Labor and Delivery on 10/23/2017 at 1354 and was triaged at 1408 with reported "gestational diabetes, fall at 1230 on 10/23/2017."Record review revealed Patient #4 had fallen while chasing a dog "She fell on to knees then to hands and abd (abdomen). Small abrasion noted to right knee ..." Record review revealed the patient had fallen at 1230 the day of presentation, denied contractions, leakage of fluid, and vaginal bleeding. Record review revealed the patient was placed on a Continuous External Fetal monitor, which, at 1408 indicated a fetal heart rate of 140 beats per minute. The patient's vital signs [not visible on printed record] obtained at 1412 were BP 124/75; heart rate 110; SpO2 96% (blood oxygen level). A "Falls Risk Score" indicated "Low Risk" for falls, and review of a pain assessment indicated "denies pain/discomfort." Record review revealed no vaginal exam performed. Record review revealed MD #4 was notified of the patient's presentation and condition at 1457 and ordered monitoring " ...until 4 hours post fall. If baby has reactive NST ok to discharge home ..." Record review revealed all orders were electronically signed by MD #4 on 10/23/2017 at 1712. Record review revealed the patient was discharged at 1519 with discharge instructions that included Pre-Term Labor (PTL) precautions. Record review revealed no discharge diagnosis or physician notes documented in the medical record. Interview on 11/01/2017 at 1235 with RN #1 revealed she was the nurse for Patient #4 on 10/23/2017. Interview revealed the L&D unit sees all patients greater than 20 weeks in gestation. Interview revealed RN's did a "quick look" initially to check for signs of distress which included checking vital signs, and placing the patient on an external fetal monitor. Interview revealed that if a patient has an urgent condition, the physician is called immediately to come and see the patient, and if not RN's check the abdomen, and run a 30-45 minute "strip" prior to discussing the patient with the physician. Interview revealed that if the MD is not in the hospital RN's obtain orders via telephone, enter them into the facility's electronic system, and the physician can then sign the orders from their offsite location. Interview revealed RN's work the patients up and if all results were normal, they called the physician, let them know, and sent the patients home. Interview revealed RN's do not write diagnosis into the medical record. Interview revealed that when she spoke with MD #4 about Patient #4, the physician indicated the patient had been stable and could be discharged prior to the four hours from the time of the fall as indicated initially. Interview on 11/01/2017 at 1410 with MD #4 revealed she had not come in to the hospital to evaluate Patient #4. Interview revealed she had discussed the patient fall, then current symptoms, and fetal monitoring results with RN #1 and believed Patient #4 was stable to be discharged when she gave the order. MD #4 revealed "Unfortunately I can't see any documentation in the chart from me. I should have done that." NC 705

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.