ER Inspector METROPLEX HOSPITALMETROPLEX HOSPITAL

ER Inspector

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Texas » METROPLEX HOSPITAL

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METROPLEX HOSPITAL

2201 s clear creek road, killeen, Tex. 76542

(254) 526-7523

59% of Patients Would "Definitely Recommend" this Hospital
(Tex. Avg: 74%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

High (40K - 60K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
4% of patients leave without being seen
6hrs 5min Admitted to hospital
8hrs 49min Taken to room
2hrs 48min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 48min
National Avg.
2hrs 42min
Tex. Avg.
2hrs 26min
This Hospital
2hrs 48min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

4%
Avg. U.S. Hospital
2%
Avg. Tex. Hospital
2%
This Hospital
4%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

6hrs 5min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 4min
Tex. Avg.
4hrs 54min
This Hospital
6hrs 5min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 44min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 2min
Tex. Avg.
1hr 46min
This Hospital
2hrs 44min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Tex. Avg.
28%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Jul 27, 2017

Based on review of clinical records and interview, the facility failed to provide an appropriate medical screening examination within the capability of the hospital's emergency department. Findings included: Review of the clinical record for patient #4 revealed the patient (MDS) dated [DATE] at 8:02 pm.

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Based on review of clinical records and interview, the facility failed to provide an appropriate medical screening examination within the capability of the hospital's emergency department. Findings included: Review of the clinical record for patient #4 revealed the patient (MDS) dated [DATE] at 8:02 pm. Patient #4 had been having many outbursts at home, threw glass at the dog, hit her sister and had a history of hitting her mother, who was pregnant. Her mother stated her father was deployed and she was very overwhelmed. Her mother stated the patient is very aggressive and she cannot handle her. Patient #4's condition was chronic but had been worsening the last two days. The pediatric behavioral department staff was contacted for possible admission of patient #4. The nurse indicated they had spoken with the psychiatrist who wanted patient #4 to be seen in the morning. Patient #4 was discharged and instructed to follow up in the morning. On 4/10/17 at 8:10 am, a partial inpatient admission assessment was completed and patient #4 attended the partial inpatient program for the next few hours. During this visit, it was reported that patient #4 had significant mood swings, depression, sleep problems and rage attacks during which she hits, kicks, throws things and breaks things. At 1:14 pm, there was a conference with the family, psychiatrist, case manager, psychologist, recreational therapist and nursing staff and all agreed to admit the patient to inpatient status. She was diagnosed with "Mood Disorder," which was described as "severe." She was admitted to manage or rule-out bipolar affective disorder, dysthymic disorder, anxiety disorder and posttraumatic stress disorder. During the first emergency department [ED] visit, psychiatry was called for purposes of admission, but a non-qualified medical provider made the decision, without interviewing the patient, that the patient could follow-up in the morning. This assessment could not have been made over the phone, by a non-qualified medical provider, without having spoken with the patient. It required a psychiatric history and physical examination. An appropriate MSE was not performed to the hospital's capabilities. The patient was not stabilized during the first ED visit. In an interview with staff #9 on the afternoon of 7/27/17, staff #9 stated, "The ED staff discussed with staff at the behavioral health unit. RN [registered nurse] to RN. The RN on the behavioral health side discussed the case with [the psychiatrist on-call]. [The psychiatrist on-call] recommended admission to the partial program and was set up for 7:30 am. The ED physician determined with [the psychiatrist on-call] that the partial program would be OK. Whatever started occurring at home, there was a discussion with the physician and the mother and decided the partial program was not working."

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.