Overton Brooks VA Medical Center

Issue: Veteran A's wife brought a copy of Veteran B's medical records to the patient advocate and said they received them.

Outcome: 04/07/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A patient was being transferred to a non-VA facility by ambulance. When the EMT arrived, the clerk handed information to the EMT and when they exited the building the wind blew the papers. The second page of the face sheet…

Outcome: 03/05/14: The Incident Resolution Team has determined that one Veteran will be sent a letter offering credit protection services.…

Issue: Employee A is housed at local facility, but is not a facility employee. She inappropriately accessed her brother's electronic medical record on several occasions in 2013, for purposes other than billing. Several entries coincided with Veteran's inpatient episodes of care,…

Outcome: 01/16/14: The Veteran will receive a HIPAA letter of notification.…

Issue: A Veteran stated that he picked up over 1000 pages of his medical records today because he was told they had already been mailed out twice in which he did not receive them.

Outcome: 12/17/13: Veteran A will be sent a letter offering credit protection services.…

Issue: Employee A accessed the medical record over 30 times in the last year with no need to know of ex-employee/Veteran.

Outcome: 12/05/13: The ex-employee will be sent a notification letter.…

Issue: Veteran/Employee stated that it was felt Employee A accessed their medical record inappropriately and was telling other staff on the unit about what was found within the medical record. After running the SPAR it was found that Employee A did…

Outcome: 12/03/13: The Veteran/Employee will be sent a HIPAA notification letter.…

Issue: Nutritionist wrote down Veteran A's calorie intake information on the back of a piece of paper that had Veteran B's SSN, disability ratings and co-pays on it. Veteran A is going to return the paper via mail today.…

Outcome: 07/19/13: Veteran B will be sent a letter offering credit protection services, as his full SSN and other information was disclosed. 07/24/13: There were two Veterans names and SSN's on the document. Both Veterans will be offered credit protection services.…

Issue: The Release of Information (ROI) department mis-mailed 2-3 Veterans' records to Veteran A along with Veteran A's medical record. Veteran A returned the other Veterans' medical records to a Community Based Outpatient Clinic (CBOC) and the clinic Administrative Officer (AO)…

Outcome: 06/27/13: Three Veterans will receive a letter offering credit protection services.…