Veterans Benefits Administration VA Central Office

Issue: Veteran A received a copy of his file, which contained documents pertaining to 3 other Veterans. It is unknown what office provided the copy but it was not BVA. It is unknown if the misfiling was due to a VA…

Outcome: 06/08/15: The Incident Resolution Service Team has determined that two Veterans will be sent letters offering credit protection services and one general notification letter.…

Issue: A Veteran's daughter requested a fiduciary update for her father. Based on her request a letter was sent to her address acknowledging the change. But she also received letters for six other Veterans. The daughter returned the letters to the…

Outcome: 04/30/15: The Incident Resolution Service Team has determined that six Veterans will be sent letters offering credit protection services.…

Issue: Transit applications that were sent to VBA Central Office (CO) for processing were misplaced at VBA CO.

Outcome: 04/15/15: They were sent UPS 2nd Day Air. 04/21/15: The package was received at the Huntsville mail intake center. This is a secured area. It has not been located at this point. The transit applications include employees' full names and…

Issue: Veteran called the National Call Center to report that he saw six other Veterans' information on his eBenefits account. The Veteran reports that he does not know who they are. He provided the names of the individuals but did not…

Outcome: 02/17/15: . A contractor created an error which exposed a Veteran's dependents information to another Veteran through eBenefits. It wasn't an eBenefits system error. Vet A logged in to EBN and saw 6 dependents in his account. The dependents belong…

Issue: Veteran A's mail was incorrectly included in the envelope of Veteran B.

Outcome: 01/28/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: VHA CO DMA contractor mailed out Veteran B C&P appointment letter along with Veteran A. Veterans A saw the error and reported it to the VA.…

Outcome: 04/03/14: The Incident Resolution Team has determined that Veteran B will be sent a notification letter.…

Issue: Letter mailed to incorrect Veteran.

Outcome: 12/13/13: The Veteran whose SSN was mismailed will be sent a letter offering credit protection services.…

Issue: BVA mailed appeals letter to incorrect Veteran.

Outcome: 12/13/13: The Veteran whose SSN was mismailed will be sent a letter offering credit protection services.…