Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
CONTRA COSTA REGIONAL MEDICAL CENTER
Cited by the California Department of Public Health for a violation of California’s Health and Safety Code relating to medical privacy during an inspection that began on February 22, 2013. Also cited in 103 other reports.
Report ID: 3E8R11, California Department of Public Health
Reported Entity: CONTRA COSTA REGIONAL MEDICAL CENTER
Issue:
Based on interview and record review, the facility failed to prevent unauthorized access and disclosure of a patients' (Patient 1) medical information when Patient 1's medical information was handed to Patient 2. This failure allowed the unlawful or unauthorized access to Patient 1's medical information. Findings: The California Department of Public Health was notified on 2/21/13 that a, "Breach of Protected Health Information (PHI)", occurred on 11/14/12.During an interview on 2/22/13 at 10 a.m., Administrative Staff A stated that, she was notified by Licensed Staff B, on 2/20/13, that Patient 2 had been handed, on 11/14/12, Patient 1's PHI which included Patient 1's name, medical record number, procedure done, physical therapy referral, allergies, future appointments (2/20/13) and physician names.Administrative Staff A further stated that it was an error in not following policy and procedure when Licensed Staff C handed Patient 2 future appointment information, for Patient 1, without double checking Patient 2's identity which caused Patient 2, unknowingly, to show up for Patient 1's appointment on 2/20/13. A review of the facility Policy and Procedure for, "PATIENT IDENTIFICATION PROCESS", (9/11), reveals the following: "III POLICY Ambulatory Care staff at all facility health centers will will protect and accurately identify each patient that we serve. Staff must reliably identify the individual as the person for whom the service or treatment is intended, must match the service or treatment to that individual, and must secure their protected health information and medical record accuracy at all encounters".
Outcome:
Deficiency cited by the California Department of Public Health: Health & Safety Code 1280