Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA NY/NJ Veterans Healthcare Network (VISN 3)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on March 11, 2011. Also cited in 59 other reports.
Report ID: SPE000000059488, U.S. Department of Veterans Affairs
Reported Entity: VISN 03 Montrose, NY
Issue:
Patient A called to inform us that he submitted a request for copies of progress notes and laboratory results. Patient A's request was processed by ROI clerk and submitted to the wrong address. Patient A and Patient B have the same first and last names. Both patients are related, as father and son. ROI clerk processed Patient A's request and mailed records to Patient B's address. Update: 03/14/11:Veteran B will receive a notification letter.
Outcome:
ROI employee was reminded to read and apply DSS/ ROI software alerts. When the alert titled "mismatched address" appears employee must verify the information prior to processing. Employee was re-educated on the verification of name and address. Privacy education was provided to the employee.