Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
Sierra Pacific Network (VISN 21)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on November 30, 2012. Also cited in 141 other reports.
Report ID: PSETS0000083043, U.S. Department of Veterans Affairs
Reported Entity: VISN 21 Palo Alto, CA
Issue:
A Veteran was sent a box containing a copy of his medical records, a total of 2461 pages, via certified/return receipt USPS mail. The Veteran reported receiving stacks of papers (approx. 600 pages) bundled in two with rubber bands, in his mailbox. The box containing the rest of the record remain missing. Update: 12/03/12:This was a USPS delivery error however since the name and full SSN was likely on the missing pages, credit protection services will be offered.
Outcome:
VAPAHCS followed appropriate procedure in sending a copy of the Veteran's medical record. USPS failed to deliver the entire package. The incident was reported to the USPS Postal Inspector and will follow-up with the Veteran.