Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA Southwest Health Care Network (VISN 18)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on August 19, 2011. Also cited in 228 other reports.
Report ID: SPE000000065935, U.S. Department of Veterans Affairs
Reported Entity: VISN 18 Tucson, AZ
Issue:
Veteran A received an appointment reminder with Veteran B's reminder in the same envelope. The wrong reminder will be returned to the Privacy Officer (PO) today. The letter contained Veteran B's full SSN and medical information. Update: 08/19/11:Veteran B will receive a letter offering credit protection services.
Outcome:
Staff completed its internal tracking process and could not locate the package. The PO has re-educated staff on the need to ensure that the appointment reminders go to the correct Veteran and are also working to improve customer service.