Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA New England Healthcare System (VISN 1)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on March 6, 2013. Also cited in 204 other reports.
Report ID: PSETS0000086457, U.S. Department of Veterans Affairs
Reported Entity: VISN 01 Boston, MA
Issue:
An outside Attorney's Office telephoned the Medical Records section reporting they did not receive a Veteran's information. The information was mailed via UPS on 11/15/12 to the Attorney's Office and has a tracking number and was signed for there. The package weighed between 20 and 30 pounds. The Privacy Officer (PO) is investigating. Update: 03/07/13:The PO is awaiting an interoffice mailing with the documentation and signature. Their plan is to attempt to read the signature and contact the Attorney's office and ask them to conduct a search for the package. 03/18/13:The proof of delivery does not required signature. The PO placed a tracer on this message once she saw the proof of delivery form. We are waiting for the investigation report from UPS. They expect to have this information to us within 4-8 days.03/28/13:UPS could not locate the package nor could they locate any information about the information in the "left at" line on the Proof of Delivery. Investigation has concluded with package not recovered and no further information available. Even though this was not a VA error, because the records contained the Veteran's name, date of birth and full SSN, VA will send him a letter offering credit protection services.
Outcome:
Attempted to gather information from UPS. No package information was available. Credit Monitoring Letter sent to Veteran.