Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA Mid South Healthcare Network (VISN 9)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on March 1, 2012. Also cited in 328 other reports.
Report ID: SPE000000072366, U.S. Department of Veterans Affairs
Reported Entity: VISN 09 Memphis, TN
Issue:
A Veteran's wife complained that she received medical records mailed to her husband a few days ago from the Release of Information Office (ROI). When she opened the package, she found another Veterans medical records which contain personal identifiable information such as full name, SSN, DOB, etc. The complainant stated her husband requested copies of his records a few days ago from the ROI Office and she believes that the ROI Clerk packaged someone elses medical record with her husbands records and then mailed it. She stated this is a violation of the other Veterans privacy. She is also concerned that part of her husbands medical records may have been mailed to someone else. Update: 03/01/12:One Veteran will be sent a letter offering credit protection services.
Outcome:
The incident has been investigated with the ROI staff. However they ROI Clerk who processed the request could not identify the recipient of the missing. To ensure that this incident does not happen again in the future, the Supervisor of ROI will review for the next 60 days all requests processed by the ROI Clerk for accuracy of address and requester's name. After 60 days, the Supervisor will sample all requests processed by the ROI Clerk to review to ensure the requests have correct addresses and correct requester names. It is believed that through this incident complainant's PII such name, SSN, Address and DOB may have been compromised.The redacted copy of Credit Monitoring letter has been uploaded. This incident is considered closed as of 4/16/2012.