Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
Desert Pacific Healthcare Network (VISN 22)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on May 11, 2011. Also cited in 129 other reports.
Report ID: SPE000000062360, U.S. Department of Veterans Affairs
Reported Entity: VISN 22 Las Vegas, NV
Issue:
Veteran A received Veteran B medication. PII included full name and medication type. Call Center employee change Veteran B address in error on April 22, 2011 which caused the prescription package to be sent to the wrong Veteran. Update: 05/12/11:Veteran B will be sent a notification letter.
Outcome:
While updating a Veteran's address, a Call Center employee mistakenly changed the wrong Veteran's address. When Veteran requested medication refills, the medications were mailed to the wrong address. Upon notification on May 10, 2011 from the Veteran who received the wrong medications, the Lead Pharmacy Technician corrected the wrong address and resent medication to the Veteran. Supervisor counseled employee and educated her on procedures to verify Veterans identify prior to making changes to the system. Notification letter mailed on May 12, 2011.