Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA Southeast Network (VISN 7)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on June 19, 2012. Also cited in 225 other reports.
Report ID: SPE000000076860, U.S. Department of Veterans Affairs
Reported Entity: VISN 07 Charleston, SC
Issue:
Employee's OPF file requested from Augusta VAMC by Charleston VAMC in March. UPS shows mailroom employee signing for item on March 8th. Human Resources never received the package and employee who signed cannot remember what transpired. Three months later the package was sent to Veterans Canteen Service at Charleston VA. Item had been opened and then taped back. So far cannot determine where package has been since March, 2012. Update: 06/19/12:Employee A will be sent a letter offering credit protection services.
Outcome:
Mailroom staff has been given a standard operating procedure (SOP) regarding UPS envelopes coming to the VAMC. The contact person at the UPS center has been advised to destroy all remaining labels listing Veterans Canteen Service as the delivery point for all incoming mail to the VAMC not listing a department or section within the facility. Staff has been advised to refer all mail to supervisor if unable to determine proper destination.Staff has been instructed to contact Privacy Officer if complaint is made for any missing package, letter, etc. to or from mailroom at the time they are made aware of the problem. Privacy Officer will investigate the complaint.