Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA Healthcare - VISN 4 (VISN 4)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on December 21, 2012. Also cited in 239 other reports.
Report ID: PSETS0000083975, U.S. Department of Veterans Affairs
Reported Entity: VISN 04 Pittsburgh, PA
Issue:
A Veteran received an employee's reminder letter in the mail. The Veteran reported this incident to the VA. Update: 12/21/12:Employee/Veteran B will be sent a notification letter.
Outcome:
Service Line Mgt corrective action is as follows:This is an old format appointment letter. It is dated 11/30/12. If this letter was processed in the mail room, it is possible that our automated folder/stuffer machine inserted two letters in one envelope. We switched over to a new appointment letter process on 12/4/12. Basically, the new process no longer uses the automated folder/stuffer machine. We are now using a pressure sealed form (PO was part of the team to design the new form). I am confident we will not have this type of incident again for appointment letters that are processed in the mail room.