Issue: An AOD sent an unencrypted email with 17 Veteran's PHI to an unknown address outside VA. Update: 01/10/11:PO stated only last 4 SSN & full name was in the email. The email has not been recall that I know. We…

Outcome: AOD reminded of Outlook precautions. Additional training provided.…

Issue: A Veteran accidently picked up an appointment list with his folder. The list contained the full name, SSN, and phone numbers of eight other Veterans. Update: 01/07/11:Eight (8) Veterans will receive a letter offering credit protection services.…

Outcome: Eight (8) Veterans will receive a letter offering credit protection services.

Issue: A SF-182 requesting tuition reimbursement to attend a training seminar at a private sector Medical Center in San Juan PR was placed in our facility inter office messenger envelope to go from the service chief to the Chief of Staff…

Outcome: Documents returned to employee and secured. Service Chief aware of incident and staff counseled to take additional precautions with mail sorting.…

Issue: Patient A received a consult order for patient B in his appointment letter. Name, SSN, and PHI were included in the letter. Update: 01/10/11:Patient B will be sent a letter offering credit protection services.…

Outcome: Staff was educated, information retrieved and credit monitoring letter was mailed.

Issue: medical records sent via US Postal Service did not reach their destination as requested. Update: 01/18/11:The Veteran will be sent an offer for credit protection services, since SSN was disclosed.…

Outcome: We will resend the medical records as requested by the life insurance underwriter. We can and will now download to a CD rather than paper format. This will be sent UPS rather than US Postal Service, for tracking purposes. In…

Issue: Allegation of improper access to the electronic health record. Update: 05/24/11:VA employee accessed another employee's record without need to know, therefore Employee B will receive a letter offering credit protection services.…

Outcome: 05/31/11:Administrative action being taken with employees responsible.

Issue: Patient A received a prescription intended for Patient B. Patient Bs name and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes Consolidated Mail…

Outcome: The CMOP employee will be counseled and retrained in proper packing procedures.

Issue: Patient A received a Medline Industries medical supply intended for Patient B. Patient Bs name and type of medical supply was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B.…

Outcome: The packing error has been reported to Medline for investigation and corrective action.

Issue: An employee walking by a blue shred bin noticed that papers were sticking out and accessible to the public. Update: 01/11/11:PO states thirty - four (34) names was on the list. Unknown how long it was like that. It was…

Outcome: Unalbe to determine the responsible person in this case. Credit monitoring letters have been sent 1/13/11.

Issue: The claim form for a humanitarian patient was sent to an incorrect address. The receiver of the info mailed it back to the VA. Update: 01/11/11:Patient will receive a letter offering credit protection services since their DOB was exposed.…

Outcome: address was corrected and employee was made aware