Part V, Section B, Line 5
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As part of the community health needs assessment ("CHNA"), Meridian's five community advisory committees were consulted (one at each of the five hospitals). Meridian's Community Advisory Committees assist in identifying and addressing the identified health care needs on an ongoing basis. Committee members represent a cross-section of the community in terms of age, gender, religion, ethnicity, interests and professional status. Meridian's Partners in Health and Unidos Committees are comprised of African American and Hispanic civil and community leaders, respectively, and are focused on addressing health issues and disparities affecting communities of color. In 2014, an advisory council for the deaf and hard of hearing was formed. Currently, more than 150 people from the surrounding area serve as members of Meridian's Community Advisory Committees. A precise and carefully executed methodology is critical in asserting the validity of the results gathered in the 2011 PRC Community Health Survey. Thus, to ensure the best representation of the population surveyed, a telephone interview methodology was employed. The primary advantages of telephone interviews are timeliness, efficiency and random-selection capabilities. The sample design used for this effort consisted of a stratified random sample of 1,054 individuals age 18 and older in the Total Area. The sample plan was constructed to include minimum sample thresholds for each hospital service area, as well as among Hispanic and African American respondents. In all, 586 interviews were conducted in zip codes associated with Monmouth County, and 468 were conducted in zip codes associated with Ocean County. After the data were collected, all of the interviews were weighted into their correct proportions (based on actual population distribution) at the service area level. All administration of the surveys, data collection and data analysis was conducted by Professional Research Consultants, Inc. (PRC). As part of the community health needs assessment, five focus groups were held (one at each of the five hospitals). These focus groups included meetings with 32 key informants in the community, including members of the hospitals' Community Advisory Councils and other community leaders. A list of recommended participants for the focus groups was provided by Meridian Health System. Potential participants were chosen because of their ability to identify primary concerns of the populations with whom they work, as well as of the community overall. Focus group candidates were first contacted by letter to request their participation. Follow-up phone calls were then made to ascertain whether or not they would be able to attend. Confirmation calls were placed the day before the groups were scheduled to insure they would have a reasonable turnout. The focus group sessions were recorded on audio tapes from which verbatim comments in the report are taken. After each quote, the speaker's group is denoted; however, aside from this group affiliation, there are no names connected with the comments, as participants were asked to speak candidly and assured of confidentiality.
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Part V, Section B, Line 6a & 6B
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Meridian Health's CHNA was conducted in collaboration with the Monmouth County Health Improvement Coalition (Meridian Hospitals included Bayshore Community Hospital, Riverview Medical Center and Jersey Shore University Medical Center. In addition, Monmouth Medical Center and Centrastate Medical Center were participants), as well as the Ocean County Health Advisory Committee (Meridian Hospitals included Ocean Medical Center and Southern Ocean Medical Center. In addition, Community Medical Center and Monmouth Medical Center Southern Campus (formerly known as Kimball Medical Center) also participated). The hospital facilities worked collaboratively with the health coalitions which are made up of county and local health departments, social service providers, hospitals, and others.
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Part V, Section B, Line 11
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At Meridian Health, we recognize that the care we provide through our hospitals and partner companies reaches far beyond the boundaries of our facilities. Our mission to improve the health status of the communities we serve is at the heart of our charitable roots. Community-based prevention and wellness activities play a critical role in keeping our local communities healthy and keeping health care costs down. Meridian Health [hospital] supports this mission through its extensive offering of well-organized and diversified health programs aimed at promoting community wellness and disease prevention. All programs can be customized to suit an individual community or organization's needs and are delivered in a culturally competent manner. Many of our programs, screenings and educational materials are available in English as well as Spanish and certified health interpreters are available to assist in communicating to these audiences. The success and effectiveness of Meridian's community benefit program is derived from a committed staff of physicians, nurses, health care specialists and community educators along with dedicated community members who help Meridian identify, strategize and implement initiatives that positively impact the health of the community. The goal is to make a positive and sustainable impact on the health status of the communities we serve, specifically to: - Monitor community health status through ongoing community health needs assessment; - Provide communities a voice in identifying and addressing unmet health needs; - Develop and implement community health improvement plans for identified community health needs that; improve residents health status and overall quality of life, reduce health disparities and increase accessibility to preventive services; AND - Empower communities with information and resources to take charge of their own health. The primary strategies used by [hospital] to address identified community health needs are: - Health promotion to create awareness of identified health needs and encourage active participation in prevention activities; - Health Education to provide knowledge, understanding and self-management tools for health issues and diseases; - Free or low cost non-diagnostic, preventive health screenings for early detection of disease; - Referrals to health service providers; AND - Lead and participate in collaboration initiatives with health departments, social service providers and other community groups. The hospital facilities took action to address all of the SIGNIFICANT needs identified in its most recently conducted CHNA WITH THE EXCEPTION OF oral health. The hospital facilities do not have the expertise to effectively address oral health.
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Part V, Section B, Line 16i
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Patient Notice of Availability of Assistance Meridian Hospitals Corporation adheres to the patient notification requirements of Financial Assistance Programs that are available to patients who are eligible for assistance programs based on the regulations established in NJAC 10:52, Subchapters 11, 12, 13. A request for Charity Care and a determination of financial need may be done at any point, starting from when a patient anticipates a medical visit up to two years after date of service. Eligibility is from the date of service and length of eligibility is based on the type of charity received see below. - ER charity only For Inpatients admitted through Emergency Room, good for that hospital stay only. - 3 month charity For Outpatient/Observation - Patients that are qualified for NJ Family Care. This type of charity care covers the patients for any additional services they need from the hospital for the next 3 months while they are waiting for the NJFC approval. - 4 months up to one year charity Patients who would not qualify for NJ Family Care (i.e.; already have insurance but no secondary, undocumented, Medicare no secondary, individuals who would qualify for Marketplace but cant apply due to Marketplace being closed). Charity Care applications and department contact information are available at any Meridian Health facility, by accessing www.meridianhealth.com/financialassistance, and hospital staff have been provided with contact information. Meridian Hospitals Corporation maintains financial assistance offices at Jersey Shore University Medical Center (Neptune, NJ), Ocean Medical Center (Brick, NJ), Riverview Medical Center (Red Bank, NJ), Southern Ocean Medical Center (Manahawkin, NJ), Bayshore Community Hospital (Holmdel, NJ), Meridian Family Health Center (Neptune, NJ), Jane H. Booker Family Health Center (Neptune, NJ), Booker Behavioral Health Center (Shrewsbury, NJ), and Parkway 100 Behavioral Health Center (Neptune, NJ). Financial Assistance Counselors are available on site at these locations for interviews and to answer questions. To make an appointment, applicants should call (732) 212-6505. Applicants must provide Meridian Hospitals Corporation with a completed Charity Care application. Required documents include identification, proof that he/she has been residing in New Jersey since the time of service and intend to remain in the State, proof of income for one month prior to the date of service, and bank statements that include the balance on the date of service, and a signed application attesting to the data submitted. Additional documents may be required depending on the individual applicants circumstance. Completed applications can be mailed, emailed, delivered personally or transcribed via the telephone (with original signature to follow) to any Meridian Hospitals Corporation facility. In an effort to ensure that the community serviced by Meridian Hospitals Corporation is aware of the Financial Assistance/Charity Care Programs, availability of all programs appears on statements and collection letters. Notices are posted and Plain Language Summaries and applications are available in emergency departments, urgent care centers, admitting and registration departments, and patient financial services offices that are located at each campus. Notices and applications are posted and available in English and in Spanish, which are the primary languages of the populations with limited English proficiency that constitute more than 5% or 1,000 individuals of the population. Meridian Hospitals Corporation provides language interpreting and translation services, and provides information to patients with vision, speech, hearing or cognitive impairments in a manner that meets the patients needs. Financial Counselors participate in community outreach programs. The Financial Assistance/Charity Care Policy and charity care application are posted on the Meridian Hospitals Corporation website at www.meridianhealth.com/about-meridian/your-bill and are available free upon request. The guide contains information regarding all NJ Medicaid programs, SSI Medicaid, NJ Family Care, Presumptive Eligibility, and Charity Care. A Charity Care Application and New Jersey Hospital Care Payment Assistance Fact Sheet are available at each campus. A Plain Language Summary is available, distributed and posted in Community Centers, Churches, public gathering areas and community events. This document is offered at all points of patient registration.
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Part V, Section B, Line 20e
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BILLING/COLLECTION ACTIVITY Current Accounts Receivable ("AR") that reach the end of the self-pay billing cycle (self-pay bill cycle is generally less than 80 days and includes two statements and two letters) without payment or evidence of Charity Care eligibility are transferred to bad debt as stipulated in Patient Accounts policies and procedures. Meridian Hospitals Corporation does not engage in Extraordinary Collection Actions ("ECAs") against an individual prior to reasonable efforts being made to determine whether the individual is Financial Assistance Program-eligible. Reasonable efforts to determine Financial Assistance Program eligibility include notification to the individual, written notice describing additional information/documentation required to complete a determination, including a plain-language summary of the Financial Assistance Program, and a written letter at least 30 days before the completion deadline notifying the patient of the actions that will be taken if application is not completed by the deadline. Primary bad debt collection agencies work the accounts for 180 days from the first post-charge billing statement. Accounts that remain unpaid at the end of 180 days are automatically reassigned to a secondary agency for an additional 180 days. Meridian Hospitals Corporation may also satisfy the notification requirements and aggregate an individuals outstanding bills by simultaneously notifying the individual about its Financial Assistance Policy and Extraordinary Collection Actions as long as 120 days have passed since the first post-discharge billing statement. Primary and secondary agencies do not pursue legal action on accounts. Secondary agency placement accounts that remain unpaid after 180 days are referred to attorneys. Attorneys, who will facilitate the 30 day notice, can engage in extraordinary collection actions which will include judgments, liens and garnishments. Extraordinary collection actions are suspended during this time if the patient does submit a financial assistance application. The hospital continues to accept and process any financial assistance applications if completed, for up to 24 months after the first post-discharge billing statement. Accounts that are transferred to bad debt greater than $25,000 are reviewed by the Vice President of Patient Financial Services. If the patient meets the eligibility requirements for charity care, any payments paid by the patient will be refunded and any extraordinary collection efforts that have been taken will be terminated. NOTIFICATION REQUIREMENTS Notice of availability of the two programs is included on all statements and collection letters sent to patients during the self-pay billing cycle. Charity Care fact sheets, a Financial Assistance guide and applications are available on the Meridian website and at each campus. Meridian Hospitals Corporation also participates in Community Outreach Programs.
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Part V, Section B, Line 22d
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Patients who qualify for less than 100% of charity care will be charged 20%, 40%, 60% or 80% of the Medicaid reimbursement rate depending on financial review. Patients who qualify for less than 100% of Charity Care will be charged the lesser of Amounts Generally Billed (AGB) or any other discount offered under the Meridian Health Financial Assistance Policy. Pursuant to Internal Revenue Code (IRC) Section 501(r)(5), in the case of emergency or other medically necessary care, FAP-eligible patients will not be charged more than an individual who has insurance covering such care. In accordance with IRC Section 501(r)(5), a hospital facility may determine AGB for any emergency or other medically necessary care provided to a FAP-eligible individual by using the billing and coding process the hospital facility would use if the FAP-eligible individual were Medicaid beneficiary and setting AGB for the care at the amount the hospital facility determines would be the total amount Medicaid would allow for the care (including both the amount that would be reimbursed Medicaid and the amount the beneficiary would be personally responsible for paying in the form of co-payments, co-insurance, and deductibles). Meridian Health has chosen to implement the Prospective Medicaid Method to determine the AGB.
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