PART I, LINE 7G:
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SUBSIDIZED HEALTH SERVICESTHE ORGANIZATION DID NOT INCLUDE ANY PHYSICIAN CLINIC COSTS ON LINE 7G.
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PART I, LN 7 COL(F):
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TOTAL EXPENSES FROM FORM 990, PART IX, LINE 25, COLUMN (A) ARE $94,029,057. INCLUDED IN THIS AMOUNT WAS BAD DEBT EXPENSE (CHARGES) OF $6,187,179. EXPENSES FOR THE PURPOSE OF CALCULATING LINE 7, COLUMN (F) ARE $1,956,362.
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PART I, LINE 6A
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COMMUNITY BENEFIT REPORTTHE ORGANIZATION'S COMMUNITY BENEFIT REPORT IS PREPARED BY ITS ULTIMATE PARENT ENTITY, MERCY HEALTH (EIN: 43-1423050).
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PART II, COMMUNITY BUILDING ACTIVITIES:
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MERCY HOSPITAL ADA (MHA) COMMUNITY BUILDING ACTIVITIES PROMOTE THE HEALTH OF THE COMMUNITIES IN WHICH THEY SERVE. THROUGH PARTICIPATION IN NEIGHBORHOOD/COMMUNITY MEETINGS, COMMUNITY BOARDS, AND INVOLVEMENT IN COMMUNITY-BASED EVENTS, MHA DEMONSTRATES ITS ONGOING COMMITMENT TO THE COMMUNITY. COMMUNITY BUILDING ACTIVITIES SERVE AS A LINK TO ENGAGE MERCY COWORKERS TO LOOK BEYOND THE WALLS OF THE FACILITIES IN WHICH THEY SERVE. SOME OF THE COMMUNITY BUILDING ACTIVITIES IN WHICH MHA PARTICIPATES/SERVES ARE:- DIABETES EDUCATION CLASSES ARE OFFERED MONTHLY. THIS MULTI-SESSION PROGRAM PROVIDES DIABETES MANAGEMENT SKILLS, FOOT CARE RESOURCES, HEALTHY FOOD SELECTION/PREPARATION AS WELL AS HEART AND FITNESS INFORMATION, ALL OF WHICH CONTRIBUTES TO IMPROVED HEALTH AND QUALITY OF LIFE. NEARLY 127 COMMUNITY MEMBERS PARTICIPATED IN DIABETES CLASSES AND CONSULTATIONS.- GESTATIONAL DIABETES COUNSELING IS OFFERED TO ANYONE EXPERIENCING PROBLEMS WITH THEIR PREGNANCY. A GRANT HAS BEEN OBTAINED TO HELP THOSE PARTICIPANTS THAT ARE UNINSURED OR UNDERINSURED.- THE DIABETES SUPPORT GROUP IS A JOINT COLLABORATION BETWEEN MERCY HOSPITAL ADA AND THE STAFF OF THE DIABETES CENTER OF THE CHICKASAW NATION MEDICAL CENTER. MONTHLY MEETINGS OFFER EDUCATION AND SUPPORT FOR ALL DIABETICS AND THEIR FAMILY MEMBERS IN A GROUP SETTING. 175 PATIENTS HAVE PARTICIPATED.- MERCY CO-SPONSORS "THE WALK FOR DIABETES" WHICH IS A COMMUNITY WALK TO INCREASE AWARENESS OF THE PREVALENCE OF DIABETES IN OUR COMMUNITY.- SCREENINGS FOR PROSTATE, COLORECTAL, BLOOD PRESSURE, CHOLESTEROL AND BREAST ARE HELD AT NO CHARGE TO PARTICIPANTS AS DIRECTED BY THE CLINICAL CANCER COMMITTEE.- MHA COORDINATES THE MEALS ON WHEELS PROGRAM WHICH PROVIDES MEALS TO SENIORS AND DISABLED MEMBERS OF THE COMMUNITY. WHEN THERE ARE NOT ENOUGH DRIVERS, CO WORKERS FROM MERCY HOSPITAL ADA VOLUNTEER TO DELIVER TRAYS.- THE BETTER BREATHERS SUPPORT GROUP MEETS MONTHLY WITH AN EDUCATIONAL PROGRAM AND LUNCHEON FOR PEOPLE IN THE COMMUNITY WHO HAVE CHRONIC RESPIRATORY CONDITIONS. - NINE MONTHS TO COUNTDOWN IS A 1 HOUR CLASS OFFERED AT NO CHARGE FOR ALL MOTHERS-TO-BE IN THE FIRST TRIMESTER OF PREGNANCY, PROVIDING EDUCATION ON NUTRITION, EXERCISE AND PERSONAL CARE DURING THE PREGNANCY. - CHILDBIRTH EDUCATION IS AN 8 HOUR COURSE OFFERED AT NO CHARGE FOR ALL MEMBERS OF THE COMMUNITY WITH OVER 375 PARTICIPANTS. THE CLASS COVERS LABOR AND DELIVERY TECHNIQUES AS WELL AS ANESTHESIA OPTIONS, POST-PARTUM DEPRESSION, SIDS, CARE OF THE MOTHER AND CARE OF THE BABY AFTER GOING HOME.- NEW BABY CARE IS A ONE HOUR CLASS OFFERED AT NO CHARGE FOR ALL MEMBERS OF THE COMMUNITY. THIS CLASS PROVIDES NEW PARENT WITH INFORMATION ON TAKING CARE OF THEIR NEW BABY, INCLUDING DIAPERING, CLEANING OF CORD/CIRCUMCISION, BREASTFEEDING /FORMULA FEEDING AND OTHER MATTERS OF CONCERN TO NEW PARENTS.- SIBLING CLASSES AND TOURS ARE HELD TO PREPARE BIG BROTHERS OR SISTERS FOR A NEW ADDITION TO THE FAMILY.- CANCER-RELATED EDUCATIONAL PROGRAMS ARE HELD ANNUALLY FOR THE COMMUNITY.- MERCY HOSPITAL ADA HAS A VAN FOR TRANSPORTATION OF OUR WOUND CARE PATIENTS THAT LIVE OUT OF TOWN OR HAVE NO ACCESS TO TRANSPORTATION TO THE HOSPITAL. MHA LOGGED OVER 530 TRANSPORTS FOR WOUND CARE. - VOLUNTARY CONTRIBUTIONS TO THE UNITED WAY- INVOLVED IN PONTOTOC COUNTY ECONOMIC DEVELOPMENT COUNCIL, AKA ADA JOBS FOUNDATION- PARTICIPATION IN OBI BLOOD DRIVE- MERCY CO-WORKERS HELP AT THE COMPASSION OUTREACH CENTER, A FREE HEALTHCARE CLINIC FOR THE UNINSURED AND UNDERINSURED IN OUR COMMUNITY.- MERCY CO-WORKERS HELP AT ABBA'S TABLE, A COMMUNITY FOOD-KITCHEN.MERCY EMS PROVIDES AN AMBULANCE ON STAND-BY AT HIGH-RISK COMMUNITY EVENTS INCLUDING, BUT NOT LIMITED TO, JUNIOR HIGH, HIGH SCHOOL AND COLLEGE FOOTBALL GAMES, MARATHON EVENTS, RODEOS AND BULL-RIDING COMPETITIONS.
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PART III, LINE 2:
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TO DETERMINE THE AMOUNT OF BAD DEBT EXPENSE, AT COST, BAD DEBT EXPENSE ATTRIBUTABLE TO PATIENT ACCOUNTS WAS MULTIPLIED BY A RATIO OF COST TO CHARGES. THE RATIO OF COST TO CHARGES USED WAS BASED ON DETAILED COST ACCOUNT, WHERE AVAILABLE. WHERE COST ACCOUNTING IS NOT AVAILABLE, COST REPORT COST TO CHARGE RATIOS WERE UTILIZED.
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PART III, LINE 3:
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THE FILING ORGANIZATION DETERMINED THAT THE ESTIMATED AMOUNT OF BAD DEBT EXPENSE (AT COST) ATTRIBUTABLE TO PATIENTS ELIGIBLE UNDER THE ORGANIZATION'S CHARITY CARE POLICY IS $0. ALTHOUGH THE CHARITY CARE POLICY REQUIRES THE PARTICIPATION OF THE PATIENT REQUESTING ASSISTANCE, WE HAVE A PROCESS UNDER PRESUMPTIVE CHARITY TO ADDRESS ACCOUNTS FOR PATIENTS WHO DO NOT PROVIDE THE INFORMATION. WE BELIEVE THAT OUR CHARITY POLICY IS COMPREHENSIVE ENOUGH TO CAPTURE ALMOST ALL PATIENTS WHO QUALIFY FOR CHARITY CARE.
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PART III, LINE 4:
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THE TEXT OF THE FOOTNOTE THAT IS INCLUDED IN MERCY HEALTH AND SUBSIDIARIES AUDITED FINANCIAL STATEMENTS THAT DESCRIBES BAD DEBT EXPENSE IS AS FOLLOWS: "PATIENT ACCOUNTS RECEIVABLE THAT ARE DEEMED UNCOLLECTIBLE, INCLUDING THOSE PLACED WITH COLLECTION AGENCIES, ARE INITIALLY CHARGED AGAINST THE ALLOWANCE FOR UNCOLLECTIBLE ACCOUNTS IN ACCORDANCE WITH COLLECTION POLICIES OF THE HEALTH SYSTEM AND, IN CERTAIN CASES, ARE RECLASSIFIED TO CHARITY CARE IF DEEMED TO OTHERWISE MEET THE HEALTH SYSTEM'S CHARITY CARE POLICY. THE PROVISION FOR UNCOLLECTIBLE RECEIVABLES IS BASED UPON MANAGEMENT'S ASSESSMENT OF HISTORICAL AND EXPECTED NET COLLECTIONS CONSIDERING BUSINESS AND ECONOMIC CONDITIONS, TRENDS IN HEALTH CARE COVERAGE, AND OTHER COLLECTION INDICATORS. PERIODICALLY THROUGHOUT THE YEAR, MANAGEMENT ASSESSES THE ADEQUACY OF THE ALLOWANCE FOR UNCOLLECTIBLE RECEIVABLES BASED UPON THE PAYOR COMPOSITION AND AGING OF RECEIVABLES WITH CONSIDERATION OF THE HISTORICAL PAYMENT AND WRITE-OFF EXPERIENCE BY PAYOR CATEGORY. THE RESULTS OF THESE REVIEWS ARE THEN USED TO MAKE ANY MODIFICATIONS TO THE PROVISION FOR UNCOLLECTIBLE RECEIVABLES TO ESTABLISH AN APPROPRIATE ALLOWANCE FOR UNCOLLECTIBLE RECEIVABLES. AFTER SATISFACTION OF AMOUNTS DUE FROM INSURANCE, THE HEALTH SYSTEM FOLLOWS ESTABLISHED GUIDELINES FOR PLACING PAST-DUE PATIENT BALANCES WITH COLLECTION AGENCIES."
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PART III, LINE 8:
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IT IS THE POSITION OF MERCY HOSPITAL ADA THAT 100% OF ANY SHORTFALL SHOULD BE TREATED AS COMMUNITY BENEFIT. THIS AMOUNT REPRESENTS COST OF PROVIDING SERVICES THAT REMAIN UNCOMPENSATED TO THE PROVIDER. THE UNREIMBURSED COSTS OF MEDICARE IS CALCULATED BY THE GROSS CHARGES NET OF THE COST TO CHARGE RATIO LESS ANY PAYMENTS, DEDUCTIONS OR REIMBURSEMENTS USING THE ANNUAL MEDICARE COST REPORT (CMS FORM 2552-96).
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PART III, LINE 9B:
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MERCY'S COLLECTION POLICY PROVIDES THAT MERCY WILL PERFORM A REASONABLE COMMUNICATION AND/OR REVIEW OF PATIENT ACCOUNTS AS IT RELATES TO ANY SERVICE PROVIDED AT OUR FACILITIES BEFORE TURNING THE ACCOUNT TO BAD DEBT OR TAKING LEGAL ACTION FOR NONPAYMENT. MERCY ACTIVELY SCRUBS ACCOUNTS FOR PAYOR PLAN COVERAGE'S; INCLUDING MEDICAID. IN THE EVENT AN ACCOUNT IS TURNED TO COLLECTIONS, AND IS IDENTIFIED IN NEED OF FINANCIAL ASSISTANCE DUE TO CIRCUMSTANCE CHANGES, OR NOW REQUESTING ASSISTANCE, THE ACCOUNTS ARE RETURNED BY THE AGENCY AND CONSIDERED FOR CHARITY IF THE PATIENT PROVIDES THE REQUESTED INFORMATION. IF THE PATIENT FAILS TO RETURN THE INFORMATION, THE ACCOUNT WILL QUALIFY FOR COLLECTIONS.MERCY UTILIZES THE EXPERIAN TOOL TO ENHANCE THE ABILITY TO DETERMINE THE CHARITY QUALIFICATION PRIOR TO TURNING TO BAD DEBT; KNOWN AS PRESUMPTIVE CHARITY. MERCY WILL GRANT CHARITY IN SITUATIONS WHERE THERE HAS BEEN AN INABILITY TO OBTAIN INFORMATION FROM PATIENTS OR THE INFORMATION PROVIDED IS NOT COMPLETE ENOUGH TO MAKE A CHARITY DETERMINATION WHEN A PATIENT HAS SUBMITTED AN APPLICATION. IN ADDITION, MERCY UTILIZES THE SAME TOOL TO QUALIFY ACCOUNTS PER THE PRACTICE OF PRESUMPTIVE CHARITY PRIOR TO BAD DEBT PLACEMENT FOR BALANCES IN EXCESS OF $6500. ALL ACCOUNT BALANCES RELATING TO ACCOUNTS IDENTIFIED BY THE HIGHER BALANCES WILL BE CONSIDERED AND FLAGGED FOR CHARITY IF THERE IS AN INABILITY TO PAY AFTER A RETURN FROM THE COLLECTION AGENCY AT APPROXIMATELY 120 DAYS. MERCY WILL PURSUE APPROPRIATE MEANS IN THE COLLECTION OF DELINQUENT ACCOUNTS FROM PATIENTS WITH AN ESTABLISHED ABILITY TO PAY OR AN UNWILLINGNESS TO COOPERATE IN VALIDATING ELIGIBILITY FOR FINANCIAL ASSISTANCE. THESE APPROPRIATE MEANS MAY INCLUDE LEGAL ACTION CONSISTENT WITH MERCY MISSION AND VALUES AFTER A SENDING 3 MONTHLY STATEMENTS WITH THE FINAL INCLUDING NOTIFICATION; IF NO RESOLUTION THEY WILL BE TURNED TO COLLECTIONS. ADDITIONALLY, THEY MAY INCLUDE LIENS UPON REAL PROPERTY AND REASONABLE WAGE GARNISHMENTS. LEGAL ACTIONS WILL GENERALLY NOT INCLUDE BANK GARNISHMENTS, REPOSSESSION OF ASSETS OR FORECLOSURES TO ENSURE SATISFACTION OF A LIEN. MERCY HAS POLICIES AND PROCEDURES ESTABLISHED TO ADDRESS THE INITIATION OF LEGAL ACTION AND ANNUALLY REVIEW COMPLIANCE WITH POLICIES BUT ENSURE 120 DAYS OF BILLING AND COLLECTIONS OCCURS PRIOR TO ANY EXTRAORDINARY COLLECTIONS ARE PURSUED.
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PART VI, LINE 2:
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IN DECEMBER 2015, COMMUNITY ROUNDTABLE MEETINGS WERE CONDUCTED TO DIALOGUE WITH COMMUNITY MEMBERS AND PUBLIC HEALTH EXPERTS ABOUT THE HEALTH NEEDS OF THE COMMUNITY. MERCY PLANNING AND RESEARCH PROVIDED ANALYSIS OF BOTH INTERNAL AND EXTERNAL DEMOGRAPHICS, UTILIZATION, CHRONIC CONDITIONS AND HEALTH STATUS. THE NEEDS ASSESSMENT PROCESS INVOLVED REVIEW OF BOTH QUANTITATIVE AND QUALITATIVE INFORMATION TO ATTAIN THE FULL SCOPE OF THE COMMUNITY'S NEEDS. BEGINNING IN 2015, MERCY HOSPITAL ADA BEGAN COLLECTING FEEDBACK FROM THE COMMUNITY USING SURVEYS AND COMMUNITY ROUNDTABLE MEETINGS. FORTY-FOUR SURVEYS WERE RETURNED AND 40 INDIVIDUALS ATTENDED THE COMMUNITY ROUNDTABLE MEETINGS IN DECEMBER 2015. DURING THE COMMUNITY ROUNDTABLE MEETINGS, PARTICIPANTS WERE ASKED TO SHARE THEIR THOUGHTS ON THE BIGGEST HEALTH RISKS IN THE COMMUNITY, THE HEALTH SERVICES THAT ARE NEEDED IN THE COMMUNITY, AND THE BARRIERS THAT EXIST TO ACCESSING HEALTHCARE IN THE COMMUNITY.IN ADDITION, DATA FROM THE PONTOTOC COUNTY HEALTH DEPARTMENT, COUNTY HEALTH RANKINGS, AND OKLAHOMA HEALTH IMPROVEMENT PLAN WERE INCLUDED IN THE DEVELOPMENT OF THIS COMMUNITY HEALTH NEEDS ASSESSMENT. PLEASE REFER TO THE COMMUNITY HEALTH NEEDS ASSESSMENT WHICH CAN BE FOUND AT: WWW/MERCY.NET/COMMUNITY-BENEFITS
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PART VI, LINE 3:
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MERCY INFORMS AND EDUCATES PATIENTS AND PERSONS WHO MAY BE BILLED FOR PATIENT CARE ABOUT THEIR ELIGIBILITY FOR ASSISTANCE UNDER FEDERAL, STATE, OR LOCAL GOVERNMENT PROGRAMS OR UNDER THE ORGANIZATION'S FINANCIAL ASSISTANCE POLICY THROUGH SEVERAL MEANS. IF AT ANY TIME A PATIENT EXPRESSES HARDSHIP AND INABILITY TO PAY, THE ACCOUNTS IS PLACED FOR REVIEW. IN ADDITION, PATIENT HAVE SIGNAGE ABOUT THE POLICY AT THE ACCESS POINTS, AND ALL STAFF WORKING WITH THE PATIENT AT POINT OF SERVICE, SCHEDULING, CUSTOMER SERVICE, AND EVEN THROUGH THE MEDICAID ELIGIBILITY SCREENING, HAVE THE MEANS TO SEND THE ACCOUNT FOR REVIEW. THERE IS THE PLAIN LANGUAGE SUMMARY THAT IS BEING PROVIDED TO ALL WHOM EXPRESS HARDSHIP, IN ADDITION TO THE WEB ADDRESS PROVIDING THE APPLICATION, POLICIES, AND EVEN HOW UNINSURED ACCOUNTS ARE HANDLED. LASTLY, THE STATEMENTS MESSAGE TO THE PATIENT THAT MERCY DOES HAVE A FINANCIAL ASSISTANCE PROGRAM AND TO CALL TO SEE IF THEY ARE ELIGIBLE. MERCY STAFFS INTERNAL RESOURCES CERTIFIED TO ASSIST PATIENTS WITH MEDICAID APPLICATIONS AS WELL.
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PART VI, LINE 4:
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MERCY HOSPITAL ADA'S PRIMARY SERVICE AREA INCLUDES PONTOTOC, SEMINOLE, HUGHES AND GARVIN COUNTIES, OKLAHOMA. THE FOLLOWING INFORMATION IS DERIVED FROM 2016 SG2 ANALYTICS DATA AND SG2 INSURANCE COVERAGE ESTIMATES. THE AREA'S POPULATION IS 110,936. 24% OF THE POPULATION'S AVERAGE HOUSEHOLD INCOME IS OVER $75,000. 42% OF THE POPULATION IS 45 AND OLDER. 29% OF THE HOUSEHOLDS IS ON MEDICARE, 15% ON MEDICAID, AND 10% UNINSURED.
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PART VI, LINE 5:
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MERCY PROVIDES QUALITY MEDICAL HEALTH CARE REGARDLESS OF RACE, CREED, SEX, NATIONAL ORIGIN, HANDICAP, AGE OR ABILITY TO PAY. MERCY IS A CATHOLIC HEALTH CARE CORPORATION THAT, PURSUANT TO THE ORGANIZATIONAL CORE BELIEF, THAT HEALTH CARE SERVICES ARE A VITAL AND INTEGRAL PART OF THE CHURCH'S HEALING MISSION, ENGAGES IN A MINISTRY WHICH PROVIDES GENERAL ACUTE CARE, AMBULATORY, LONG-TERM AND HOME CARE HEALTH SERVICES TO INDIVIDUALS AND FAMILIES IN ITS COMMUNITIES. MERCY OFFERS SERVICES AND PROGRAM WHICH FURTHER HEALTH PROMOTION, MAINTENANCE AND CARE TO THE COMMUNITY. PROGRAMS PROVIDED TO MEET THE COMMUNITY INCLUDE SUPPORT GROUPS, OUTREACH EVENTS, BLOOD DRIVES, AND CO-WORKER WORK DAYS.MERCY IS GOVERNED BY A BOARD OF DIRECTORS WHICH INCLUDES REPRESENTATION FROM COMMUNITY LEADERS FROM A VARIETY OF SECTORS. ALL BOARD MEMBERS ARE REQUIRED TO COMPLETE AN ANNUAL CONFLICT OF INTEREST SURVEY. ANY POTENTIAL CONFLICTS OF INTEREST DISCLOSED ARE REVIEWED AND RESOLVED. THIS PROCESS ENSURES THAT PUBLIC, RATHER THAN PRIVATE INTERESTS ARE SERVED.SURPLUS FUND AND UNRESTRICTED ASSETS HELD ARE REINVESTED IN PATIENT CARE, MEDICAL EDUCATION AND RESEARCH INITIATIVES WHICH SUPPORT THE ORGANIZATION'S MISSION TO DELIVER COMPASSIONATE CARE AND EXCEPTIONAL HEALTH CARE SERVICES TO THE COMMUNITIES IT SERVES.
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PART VI, LINE 6:
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AFFILIATED HEALTH CARE SYSTEM: THE FILING ORGANIZATION IS PART OF MERCY HEALTH ("MERCY"). MERCY IS A MISSOURI NON-PROFIT CORPORATION WITH ITS HEADQUARTERS ("MINISTRY OFFICE") IN ST. LOUIS, MISSOURI. MERCY PROVIDES HEALTH CARE SERVICES IN FOUR STATES - ARKANSAS, KANSAS, MISSOURI, AND OKLAHOMA - AND HAS OUTREACH MINISTRIES LOCATED IN LOUISIANA, MISSISSIPPI, AND TEXAS. MERCY'S MISSION IS "AS THE SISTERS OF MERCY BEFORE US, WE BRING TO LIFE THE HEALING MINISTRY OF JESUS THROUGH OUR COMPASSIONATE CARE AND EXCEPTIONAL SERVICE." AS OF JUNE 30, 2017, MERCY FACILITIES INCLUDED 30 ACUTE CARE HOSPITALS, 4 MANAGED HOSPITALS, 4 HEART HOSPITALS, 2 CHILDREN'S HOSPITALS, 2 ORTHOPEDIC HOSPITALS AND 3 REHAB HOSPITALS. FOR THE FISCAL YEAR ENDED JUNE 30, 2017, MERCY HAD MORE THAN 9.6 MILLION OUTPATIENT AND PHYSICIAN OFFICE VISITS, APPROXIMATELY 2,100 EMPLOYED PHYSICIANS, AND APPROXIMATELY 40,000 FULL-TIME EQUIVALENT EMPLOYEES, MAKING MERCY THE FIFTH LARGEST CATHOLIC HEALTH SYSTEM IN THE UNITED STATES. MERCY IS SPONSORED BY MERCY HEALTH MINISTRY, WHICH IS GOVERNED BY MEMBERS THAT INCLUDE SISTERS OF MERCY. MANY SERVICES THAT ARE ESSENTIAL TO FULFILLING MERCY'S MISSION ARE CENTRALIZED AT THE MINISTRY OFFICE. SUCH CENTRALIZED SERVICES INCLUDE: FINANCE (INCLUDING TREASURY, FINANCIAL ACCOUNTING AND REPORTING, REVENUE MANAGEMENT, INTERNAL AUDIT, ACCOUNTS PAYABLE AND PAYROLL OPERATIONS, ANALYTICS AND DECISION SUPPORT); ENVIRONMENTAL SERVICES SUPPORT; CLINICAL INTEGRATION; CARE MANAGEMENT; CLINICAL PERFORMANCE ACCELERATION; CLINICAL ENGINEERING; CLINICAL QUALITY MANAGEMENT; COMPLIANCE; GRANTS AND RESEARCH SERVICES; LEGAL AND COMPLIANCE COUNSEL; MARKETING AND COMMUNICATIONS; PLANNING, DESIGN AND CONSTRUCTION; PRODUCT DEVELOPMENT INFORMATICS; REAL ESTATE; SUPPLY CHAIN MANAGEMENT; MANAGED CARE STRATEGY SUPPORT; HUMAN RESOURCES (INCLUDING COMPENSATION, BENEFITS AND RECRUITING); MISSION SERVICES AND ETHICS; PHILANTHROPY SUPPORT; INFORMATION TECHNOLOGY; AND, COMMUNITY RELATIONS. THE CENTRALIZATION OF SUCH SUPPORT SERVICES ENABLES MERCY TO ENSURE THAT EACH OF ITS COMMUNITIES, WHETHER LARGE OR SMALL, HAS THE SERVICES IT NEEDS.
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