| FORM 990, PART III, LINE 4A - EXEMPT PURPOSE AND ACHIEVEMENTS |
CORPORATE STRUCTURE, PURPOSE, GOVERNANCE HEALTHPARTNERS, INC. (HPI) IS A MINNESOTA NON-PROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER INTERNAL REVENUE CODE (IRC) SECTION 501(C)(4) AND IS THE PARENT ENTITY OF HEALTHPARTNERS ORGANIZATIONS REFERRED TO COLLECTIVELY AS "HEALTHPARTNERS". FOUNDED IN 1957, HEALTHPARTNERS IS AN INTEGRATED HEALTH CARE ORGANIZATION, PROVIDING HEALTH CARE SERVICES AND HEALTH PLAN FINANCING AND ADMINISTRATION, AND IS THE LARGEST CONSUMER-GOVERNED NONPROFIT HEALTH CARE ORGANIZATION IN THE COUNTRY. HEALTHPARTNERS' MISSION IS TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS AND COMMUNITY. HEALTHPARTNERS SEEKS TO TRANSFORM HEALTH CARE THROUGH A RELENTLESS FOCUS ON THE TRIPLE AIM - PROVIDING EXCEPTIONAL EXPERIENCE FOR THE INDIVIDUAL, IMPROVING THE HEALTH OF THE POPULATION, AND MAINTAINING AFFORDABILITY. HEALTHPARTNERS PROVIDES A FULL RANGE OF HEALTH CARE DELIVERY AND HEALTH PLAN SERVICES INCLUDING INSURANCE, PATIENT CARE, ADMINISTRATION AND HEALTH AND WELL-BEING PROGRAMS. HEALTHPARTNERS HEALTH PLANS SERVE MORE THAN 1.8 MILLION MEDICAL AND DENTAL MEMBERS NATIONWIDE. HEALTHPARTNERS MEDICAL CARE SYSTEM INCLUDES MORE THAN 1,800 PHYSICIANS AND DENTISTS, SEVEN OWNED HOSPITALS WITH OVER 1,000 ACUTE CARE BEDS, OVER 125 PRIMARY AND SPECIALTY CARE MEDICAL FACILITIES AND DENTAL FACILITIES WITH PRACTICES IN MINNESOTA AND WESTERN WISCONSIN SERVING MORE THAN 1.2 MILLION PATIENTS. HEALTHPARTNERS HEALTH PLANS CONTRACT WITH OTHER PRIMARY AND SPECIALTY MEDICAL FACILITIES AND DENTAL FACILITIES, PHYSICIAN GROUPS, HOSPITALS AND RELATED HEALTHCARE PROVIDERS TO SERVE PLAN MEMBERS. HEALTHPARTNERS ALSO PROVIDES MEDICAL EDUCATION AND TRAINING TO MEDICAL PROFESSIONALS AND CONDUCTS RESEARCH AND FUNDRAISING ACTIVITIES THAT SUPPORT THE HEALTH CARE DELIVERY SYSTEM. HEALTHPARTNERS COLLABORATES WITH OTHER PLANS, CARE PROVIDERS AND OTHER COMMUNITY AND BUSINESS ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND SHARE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY, AND COLLABORATE IN IMPROVEMENTS THAT SUPPORT THE TRIPLE AIM. AMONG HEALTHPARTNERS' SIGNATURE INITIATIVES CONTINUING IN 2019 ARE TOTAL COST OF CARE MEASUREMENTS (A NATIONALLY RECOGNIZED METRIC, ENDORSED BY THE NATIONAL QUALITY FORUM, ENABLING MEASUREMENT AND INCENTIVES BASED ON COORDINATION AND EVIDENCE-BASED PRACTICES), MENTAL HEALTH (REDUCING STIGMA, AND ASSURING ACCESS TO HIGH QUALITY CARE IN THE MOST APPROPRIATE SETTINGS), CHILDREN'S HEALTH (IMPROVING CHILD HEALTH BY PROMOTING EARLY BRAIN DEVELOPMENT, PROVIDING FAMILY CENTERED CARE, AND STRENGTHENING COMMUNITIES), AND SUSTAINABILITY (ENERGY EFFICIENCY, WASTE REDUCTION, AND RESOURCE MANAGEMENT). A COMPLETE LISTING OF ALL ORGANIZATIONS WITHIN HEALTHPARTNERS, AND THE RELATIONSHIP BETWEEN THEM, CAN BE FOUND ON SCHEDULE R WITHIN THIS 990 RETURN. DETAILED INFORMATION ABOUT THE COMMUNITY BENEFIT ACTIVITIES AND ACCOMPLISHMENTS OF EACH TAX-EXEMPT ORGANIZATION CAN BE FOUND IN THE INDIVIDUAL FORM 990 RETURN FOR THAT ORGANIZATION. HEALTHPARTNERS IS DRIVING CHANGE THAT HELPS OUR MEMBERS AND PATIENTS LIVE HEALTHIER LIVES. HEALTHPARTNERS COLLABORATES WITH OTHER PLANS, CARE PROVIDERS AND OTHER COMMUNITY AND BUSINESS ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND SHARE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY, AND COLLABORATE IN IMPROVEMENTS THAT SUPPORT THE TRIPLE AIM. AMONG HEALTHPARTNERS' SIGNATURE INITIATIVES CONTINUING IN 2018 ARE TOTAL COST OF CARE MEASUREMENTS (DEVELOPMENT OF A NATIONALLY RECOGNIZED METRIC, ENDORSED BY THE NATIONAL QUALITY FORUM, ENABLING MEASUREMENT AND INCENTIVES BASED ON COORDINATION AND EVIDENCE-BASED PRACTICES), MENTAL HEALTH (REDUCING STIGMA, AND ASSURING ACCESS TO HIGH QUALITY CARE IN THE MOST APPROPRIATE SETTINGS), CHILDREN'S HEALTH (IMPROVING CHILD HEALTH BY PROMOTING EARLY BRAIN DEVELOPMENT, PROVIDING FAMILY CENTERED CARE, AND STRENGTHENING COMMUNITIES), AND SUSTAINABILITY (ENERGY EFFICIENCY, WASTE REDUCTION, AND RESOURCE MANAGEMENT). BENEFIT TO THE COMMUNITY: COMMUNITY HEALTH SERVICES: HEALTH PROMOTIONS DEPARTMENT WHEN THE U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT (HUD) REQUIRED ALL PUBLIC HOUSING TO GO SMOKE FREE BY JULY 2018, DAKOTA COUNTY PUBLIC HOUSING AGENCIES EXPRESSED CONCERNS TO THEIR PARTNERS AT THE DAKOTA COUNTY PUBLIC HEALTH DEPARTMENT AND NONPROFIT PARTNER, LIVE SMOKE FREE, BECAUSE THE MANDATE FROM HUD DID NOT INCLUDE FUNDING TO SUPPORT PUBLIC HOUSING RESIDENTS WHO WISHED TO QUIT SMOKING. IN 2018, AT NO COST, HEALTHPARTNERS PROVIDED CESSATION PROGRAMMING AT THREE PUBLIC HOUSING BUILDINGS IN DAKOTA COUNTY. PROGRAMMING INCLUDED INFORMATIONAL MEETINGS FOR RESIDENTS AND NUMEROUS OTHERS DURING THE SMOKE FREE CELEBRATIONS/HEALTH FAIR EVENTS. ONE ON-SITE GROUP COACHING SESSION THAT FOCUSED ON QUIT STRATEGIES AND GOAL SETTING INCLUDED SEVEN PARTICIPANTS. FIVE SPRING CESSATION SUPPORT SESSIONS FOCUSED ON ONE-ON-ONE SUPPORT. IN 2019, IN ORDER TO PROVIDE CONTINUED SUPPORT TO DAKOTA COUNTY AND PUBLIC HOUSING RESIDENTS, HEALTHPARTNERS CONTINUED TO PROVIDE ON-SITE GROUP AND INDIVIDUAL COACHING FOR TOBACCO CESSATION. THIS INCLUDED TWO SESSIONS AT THE NAN MCKAY RESIDENCE BUILDING AND ONE "LUNCH AND LEARN" SESSION AT JOHN CARROLL BUILDING. PROVISION OF MANAGED CARE TO STATE PUBLIC PROGRAMS BENEFICIARIES HPI CONTRACTS WITH THE STATE OF MINNESOTA TO PROVIDE MANAGED CARE SERVICES FOR THE FOLLOWING PROGRAMS: PRE-PAID MEDICAL ASSISTANCE PLAN (PMAP), A STATE- AND FEDERALLY-FUNDED PLAN FOR LOW-INCOME FAMILIES WITH CHILDREN (123,169 MEMBERS); MINNESOTACARE (MNCARE), A STATE AND FEDERALLY-FUNDED PLAN FOR RESIDENTS WHO DO NOT HAVE ACCESS TO AFFORDABLE HEALTH CARE COVERAGE (19,495 MEMBERS); MINNESOTA SENIOR CARE PLUS (MSC+), A STATE AND FEDERALLY-FUNDED PLAN FOR INDIVIDUALS OVER AGE 65 (2,134 MEMBERS); MINNESOTA SENIOR HEALTH OPTIONS (MSHO), A STATE AND FEDERALLY-FUNDED PLAN THAT PROVIDES COORDINATED MEDICAL AND DRUG BENEFITS FOR INDIVIDUALS OVER AGE 65 (3,845 MEMBERS); AND SPECIAL NEEDS BASIC CARE (SNBC), A STATE AND FEDERALLY-FUNDED PLAN FOR INDIVIDUALS WITH DISABILITIES WHO ARE 18-64 YEARS OLD (6,336 MEMBERS). HPI SUPPORTS STATE PUBLIC PROGRAM MEMBERS BY PROVIDING INFORMATION ABOUT PLAN RESOURCES AND BENEFITS TO COUNTY EMPLOYEES, NURSING HOMES, HEALTH AND HOUSING ADVOCATES, FINANCIAL WORKERS AND COMMUNITY ORGANIZATIONS THROUGH A VARIETY OF COMMUNITY EVENTS AND PROGRAMS INCLUDING: AGE AND DISABILITY CONFERENCE GERONTOLOGICAL SOCIETY CONFERENCE MINNESOTA DEPARTMENT OF HEALTH - COMMUNITY HEALTH CONFERENCE MANY FACES OF COMMUNITY HEALTH MINNESOTA FINANCIAL WORKER AND CASE AIDE ASSOCIATION MINNESOTA PUBLIC HEALTH ASSOCIATION (MPHA) MINNESOTA SOCIAL SERVICES ASSOCIATION (MSSA) VARIOUS COUNTY AND COMMUNITY HEALTH FAIRS: MILLE LACS OPERATION COMMUNITY CONNECT CHISAGO COUNTY OPERATION COMMUNITY CONNECT KAREN ORGANIZATION OF MINNESOTA ANNUAL GALA PARENTS IN COMMUNITY ACTION, INC. (PICA) HPI PROMOTES PREVENTIVE SERVICES FOR STATE PUBLIC PROGRAM PLAN MEMBERS THROUGH INCENTIVE PROGRAMS: HEALTH ASSESSMENT: MEMBERS RECEIVE $25 UPON COMPLETION OF THEIR ONLINE HEALTH ASSESSMENT. HPI DISTRIBUTED 2,227 GIFT CARDS AND INVESTED $62,808 IN THIS PROGRAM IN 2019. THE WELL BABY INCENTIVE PROGRAM. THE WELL BABY INCENTIVE PROGRAM WAS ESTABLISHED AS AN OUTREACH PROGRAM AIMED AT CHILDREN ENROLLED IN PMAP OR MNCARE TO ENCOURAGE CAREGIVERS TO BRING INFANTS AGES 0 TO 15 MONTHS IN FOR ALL SIX WELL-CHILD EXAMS. KEEPING UP TO DATE ON THESE VISITS NOT ONLY KEEPS THE CHILD CURRENT ON IMMUNIZATIONS, IT SUPPORTS PREVENTIVE CARE THROUGHOUT THE CHILD'S LIFE. MEMBERS RECEIVE A $25 GIFT CARD AFTER THE FIRST THREE VISITS, AND A $50 GIFT CARD UPON COMPLETION OF ALL SIX. HPI DISTRIBUTED 6,578 GIFT CARDS AND INVESTED $226,253 IN THIS PROGRAM IN 2019. THE PRE-TEEN IMMUNIZATIONS INCENTIVE PROGRAM. THE PRE-TEEN IMMUNIZATION PROGRAM ENCOURAGES PMAP AND MNCARE YOUTH TO GET THEIR HPV, MENINGOCOCCAL AND TDAP IMMUNIZATIONS. ONCE HPI RECEIVES THE CLAIM FOR THESE VACCINES, MEMBERS RECEIVE A $25 GIFT CARD IN THE MAIL. HPI DISTRIBUTED 1408 GIFT CARDS AND INVESTED $63,882 IN THIS PROGRAM IN 2019. |
| PART III, CONT. |
POSTPARTUM INCENTIVE. SNBC, PMAP AND MNCARE MEMBERS WHO RECEIVE A POSTPARTUM EXAM THREE TO EIGHT WEEKS AFTER THE BIRTH OF THEIR CHILD RECEIVE A $25 GIFT CARD. HPI DISTRIBUTED 135 GIFT CARDS AND INVESTED $3,577 IN THIS PROGRAM IN 2019. SNBC INCENTIVES. TO ENCOURAGE AN ANNUAL PRIMARY CARE VISIT, SNBC MEMBERS WHO COMPLETE THEIR ANNUAL PRIMARY VISIT RECEIVE A $25 GIFT CARD. MEMBERS ALSO RECEIVE A $25 GIFT CARD FOR DOING A CERVICAL CANCER SCREENING OR COMPLETING A MEDICATION THERAPY MANAGEMENT VISIT. HPI DISTRIBUTED 1,029 GIFT CARDS AND INVESTED $14,795 IN THESE TWO PROGRAMS IN 2019. CAR SEAT PROGRAM. PMAP AND MNCARE MEMBERS AGES EIGHT AND YOUNGER, OR WOMEN WHO ARE AT LEAST SIX MONTHS PREGNANT ARE ELIGIBLE TO RECEIVE A CAR SEAT WITH THE COMPLETION OF A CAR SEAT SAFETY AND EDUCATION COURSE. HPI DISTRIBUTED 1,544 CAR SEATS AND INVESTED $238,335 IN 2019. CHILDREN'S HEALTH INITIATIVE (CHI) READ, TALK, SING, PLAY - TO BUILD ON OUR ORGANIZATION-WIDE IMPLEMENTATION OF THE REACH OUT & READ PROGRAM FOR BABIES AND CHILDREN, AGES SIX MONTHS TO FIVE YEARS, HPI NOW GIVES EXPECTANT MOTHERS A BOOK AT THEIR 32-WEEK PRENATAL VISIT. THIS STARTS THE CONVERSATION ABOUT BOOSTING A CHILD'S BRAIN POWER AND THE IMPORTANCE OF STARTING AT BIRTH, WITH READING, TALKING, PLAYING AND SINGING. ACROSS OUR ORGANIZATION, HPI GAVE OUT OVER 96,000 BOOKS IN 2019. TO SUPPORT THE REACH OUT AND READ PROGRAM, HPI ALSO HAS IMPLEMENTED LITERACY-RICH CLINIC SPACES - SPACES THAT PROMOTE READING, TALKING, SINGING AND PLAYING WHILE FAMILIES VISIT THE CLINIC. THIS INCLUDES BOOKS AND TOYS IN WAITING AREAS, AND MINIMIZING TELEVISIONS, TO PROVIDE OPPORTUNITIES FOR NON-SCREEN FAMILY INTERACTION. DEVELOPMENTAL AND SOCIAL EMOTIONAL SCREENING -HPI CONTINUED TO TRACK THEIR EARLY CHILDHOOD SCREENING ACROSS ALL PRIMARY CARE CLINICS THROUGHOUT 2019. THE GROUP WILL ALSO CONTINUE TO CONNECT WITH THOSE IN THE COMMUNITY (DAYCARES, SCHOOLS, NON-PROFITS, ETC.) WHO ALSO HAVE A ROLE IN THIS WORK. POSTPARTUM DEPRESSION SCREENING - ALL HEALTHPARTNERS, PARK NICOLLET AND STILLWATER MEDICAL GROUP CLINICS NOW SCREEN NEW MOTHERS FOR POSTPARTUM DEPRESSION AT THEIR INFANT WELL-CHILD VISIT IN ADDITION TO EXISTING OBSTETRIC PRENATAL SCREENINGS. MOTHERS WHO SCREEN POSITIVE ARE OFFERED SUPPORT THROUGH CARE COORDINATION, MENTAL HEALTH RESOURCES, AND COMMUNITY REFERRALS (WHEN APPROPRIATE). OUR PARK NICOLLET MENTAL HEALTH SPECIALTY TEAM ALSO OFFERS A FREE, TWICE MONTHLY SUPPORT GROUP FOR FAMILIES STRUGGLING WITH PERINATAL MENTAL HEALTH CONCERNS. THIS GROUP SERVES AS AN IMPORTANT ELEMENT OF THE PERINATAL MENTAL HEALTH CONTINUUM OF CARE. BREASTFEEDING -IN 2019, WE CONTINUED SUPPORT THROUGH OUR OUTPATIENT BREASTFEEDING CHAMPIONS, OFFERING PATIENTS IMMEDIATE BREASTFEEDING SUPPORT AND GUIDANCE OUTSIDE OF THEIR SCHEDULED APPOINTMENT. WE CONTINUED OUR PARTNERSHIP WITH INSTITUTE FOR THE ADVANCEMENT OF BREASTFEEDING AND LACTATION EDUCATION (IABLE), ALONG WITH SCHMIDT-THOMPSON-BARTON, AS WE WORK ON STANDARDIZING OUR TRIAGE PHONE PROTOCOLS ACROSS THE ORGANIZATION. OUR PARK NICOLLET CARE SYSTEM WROTE AND RECEIVED A GRANT TO EXPAND THE MOM & BABY CAF MODEL OF COMMUNITY BREASTFEEDING SUPPORT TO SIX PARK NICOLLET CLINICS. THESE NEW LOCATIONS WERE SCHEDULED TO BEGIN GROUPS IN APRIL 2020. HEALTHY BEGINNINGS - ALL HEALTHPARTNERS, PARK NICOLLET, STILLWATER MEDICAL GROUP AND HEALTHPARTNERS CENTRAL MN CLINICS ARE UNIVERSALLY SCREENING WOMEN FOR SUBSTANCE USE AT THEIR INITIAL OBSTETRICAL VISIT. THOSE WHO SCREEN POSITIVE ARE OFFERED THE 1:1 SUPPORT OF A HEALTHY BEGINNINGS SPECIALIST, WHO HELPS THE PATIENT SET GOALS AND CREATE A PRACTICAL PLAN TO REACH SOBRIETY AND PARENTING GOALS. AN MD-LEVEL, INTERNATIONALLY BOARD CERTIFIED LACTATION CONSULTANT (IBCLC) IS AVAILABLE TO PROVIDE SPECIALTY BREASTFEEDING GUIDANCE AND SUPPORT ALONGSIDE OPIOID AVOIDANCE MAINTENANCE MEDICATION SERVICES TO FAMILIES NEEDING THIS SPECIALIZED SUPPORT. ADOLESCENT SEXUAL HEALTH - THE CHI ADOLESCENT SEXUAL HEALTH WORK GROUP IMPLEMENTED THE TEEN QUESTIONNAIRE IN CLINICS AND DEVELOPED RESOURCES TO SUPPORT CLINICIANS HAVING CONVERSATIONS WITH ADOLESCENTS AND PARENTS ABOUT SEXUAL HEALTH (IN PARTNERSHIP WITH THE ANNEX TEEN CLINIC) IN 2018. THE GROUP WILL CONTINUE TO WORK ON EXPANDING TIMELY ACCESS TO LONG ACTING REVERSIBLE CONTRACEPTION BY IMPLEMENTING TRAINING OPPORTUNITIES ACROSS HPI CLINICS, AND WORK WITH THE PATIENT PRIVACY WORK GROUP TO SUPPORT CLINICAL GUIDANCE FOR MINOR CONSENT. IN 2019, THE ADOLESCENT HEALTH GROUP COMPLETED AN IUD TRAINING AND MENTORING FOR PROVIDERS. THE GROUP WAS ALSO APPROVED A GRANT TO TRIAL ADMINISTERING THE TEEN QUESTIONNAIRE ELECTRONICALLY IN EPIC. BRIGHT FUTURES - HPI BEGAN A PARTNERSHIP WITH THE GREATER TWIN CITIES UNITED WAY IN 2016, HOSTING A BRIGHT FUTURES "READ, TALK, SING" INITIATIVE TO ENCOURAGE EARLY INTERACTION AND READING TO OPTIMIZE EARLY BRAIN DEVELOPMENT AND CHILD HEALTH. OUR FOCUS IS ON BUILDING A MEDIA AND COMMUNITY GRASSROOTS APPROACH TO ENCOURAGE PARENTS AND CAREGIVERS TO SPEND TIME INTERACTING WITH THEIR BABIES AND YOUNG CHILDREN, ESPECIALLY IN THE FIRST THREE YEARS OF LIFE. IN 2019, WE HELD OUR FOURTH ANNUAL BRIGHT FUTURES (NOW LITTLE MOMENTS COUNT (LMC)) COMMUNITY EDUCATION EVENT, IN MINNEAPOLIS. OVER THE PAST THREE YEARS, HEALTHPARTNERS HAS PLANNED AND FUNDED THREE ANNUAL EDUCATION EVENTS ON THE TOPIC OF EARLY BRAIN DEVELOPMENT. A FIFTH IS PLANNED FOR FALL 2020. NOW CALLED LITTLE MOMENTS COUNT, THE PROGRAM CONTINUES TO STRENGTHEN COMMUNITY PARTNERSHIPS, INCLUDING WORKING WITH THE THINK SMALL PARENT POWERED TEXTING PROGRAM TO ENCOURAGE PARENTS TO ENGAGE WITH THEIR CHILDREN TO OPTIMIZE EARLY BRAIN DEVELOPMENT. LMC FITS UNDER CHI'S EARLY BRAIN DEVELOPMENT FOCUS AND IS ALSO PROMOTED THROUGH OUR REACH OUT AND READ PROGRAM AT WELL CHILD CHECKS. LITTLE MOMENTS COUNT IS A STATEWIDE AWARENESS BUILDING CAMPAIGN TO ENCOURAGE PARENTS AND CARETAKERS OF YOUNG CHILDREN TO PRACTICE FREQUENT SERVE AND RETURN INTERACTIONS TO HELP A CHILD'S BRAIN OPTIMALLY DEVELOP. OPTIMAL BRAIN DEVELOPMENT HELPS BUILD THE PARENT/CARETAKER-CHILD RELATIONSHIP AND PAVE THE WAY FOR FUTURE THINKING AND REASONING, INCLUDING BRAIN PATHWAYS NEEDED FOR READING AND MATH ACADEMIC SUCCESS, MENTAL WELL-BEING, HIGH SCHOOL GRADUATION AND OTHER MARKERS OF SUCCESS. OPTIMAL EARLY BRAIN DEVELOPMENT ALSO HELPS MITIGATE TOXIC STRESS FOR THE CHILD AND IS AN IMPORTANT UPSTREAM FACTOR THAT HELPS REDUCE FUTURE CHRONIC DISEASE AND MENTAL AND SUBSTANCE HEALTH RISKS. HEALTHPARTNERS IS THE CONVENER FOR THE STATEWIDE LITTLE MOMENTS COUNT WORK, HOSTING LITTLE MOMENTS COUNT LEADERSHIP COUNCIL MEETINGS SIX TIMES EACH YEAR WITH 30 OTHER COMMUNITY AND STATE-FOCUSED ORGANIZATIONS. HEALTHPARTNERS ALSO CONVENES AN EARLY BRAIN DEVELOPMENT CULTURAL CONSULTING GROUP AND BRINGS TOGETHER SEVEN LARGE HEALTH CARE SYSTEMS FROM ACROSS MINNESOTA TO PLAN COLLECTIVE ACTION ON EARLY BRAIN DEVELOPMENT. OTHER LITTLE MOMENTS COUNT FACTS: HEALTHPARTNERS WAS A CO-SPONSOR IN JANUARY AND AUGUST 2019 OF THE NO SMALL MATTER SCREENINGS - A FILM CREATED TO ELEVATE THE NEED AND IMPORTANCE OF ACTION AND FUNDING FOR EARLY BRAIN DEVELOPMENT. FROM THAT SCREENING, MINNESOTA PUBLIC RADIO CREATED A RECORDING OF THE PANEL DISCUSSION THAT AIRED IN MARCH 2019. OUR LMC CULTURAL CONSULTING GROUP HAS REPRESENTATIVES FROM THE AFRICAN AMERICAN, HMONG, SOMALI, AMERICAN INDIAN AND LATIN AMERICAN COMMUNITIES. HEALTHPARTNERS CEO ANDREA WALSH IS LEADING COORDINATED HEALTH CARE SYSTEMS ACTION, HAVING CONVENED SEVEN SYSTEM CEO MEETINGS TO DATE. A SEPARATE OPERATIONS-FOCUSED SYSTEM GROUP IS ALSO MEETING TO SUPPORT COORDINATED ACTION AND IMPLEMENTATION ACROSS OUR STATE. FAMILY AND COMMUNITY CONNECTIONS -HPI WILL BE STRENGTHENING ITS PARTNERSHIP WITH COUNTY PROGRAMS AND ITS METHODIST'S MATERNAL NEWBORN HOME VISIT PROGRAM TO ENSURE HIGH RISK MOMS RECEIVE THE GUIDANCE AND FOLLOW-UP CARE THEY NEED. CHI LEADERS HAVE ALSO PARTNERED WITH A LOCAL NON-PROFIT, WAY TO GROW, TO WORK ON REACHING OUR MOST ISOLATED CHILDREN AND FAMILIES. REDUCING DISPARITIES IN MATERNAL AND CHILD HEALTH - IN EFFORTS TO IMPROVE QUALITY AND REDUCE HEALTH DISPARITIES, A SYSTEM-WIDE PERINATAL MEASUREMENT COMMITTEE WAS FORMED TO REVIEW CURRENT STATE PERINATAL SAFETY MEASURES, DEVELOP CONSISTENT DEFINITIONS AND ESTABLISH BEST PRACTICE IN THE IDENTIFICATION, METHOD OF TREATMENT AND PREVENTION MODELS TO REDUCE COSTS AND COMPLICATION RATES. FAMILY CENTERED CARE BREASTFEEDING SUPPORT AND OPTIMIZATION IS CONSIDERED A KEY ISSUE WITHIN OUR ORGANIZATION. REGIONS HOSPITAL WAS ACCREDITED BY BABY-FRIENDLY USA IN JANUARY 2015 AND LAKEVIEW HOSPITAL WAS ACCREDITED IN 2018. ALTHOUGH NOT DESIGNATED, METHODIST HOSPITAL COMPLETED ALL THE BABY-FRIENDLY USA PATHWAY AND PREPARATION ACTION IN 2017. IN 2016, WE LAUNCHED A WEEKLY BREASTFEEDING SUPPORT GROUP, CALLED THE MOM & BABY CAFE, AT COMO CLINIC (MODELED AFTER OUR EXISTING SUCCESSFUL PROGRAM AT METHODIST HOSPITAL). |
| PART III, CONT. |
WE ALSO LAUNCHED THE PARTNERS IN BREASTFEEDING PRENATAL BREASTFEEDING EDUCATION CLASS AT THE HEALTHPARTNERS ST. PAUL CLINIC. IN ADDITION, 45 DESIGNATED LACTATION LOUNGES ARE AVAILABLE TO PATIENTS AND EMPLOYEES ACROSS OUR ORGANIZATION. HEALTHPARTNERS CARELINE AND BABYLINE TEAM MEMBERS ARE AVAILABLE TO PROVIDE 24/7 LACTATION SUPPORT FOR FAMILIES OVER THE PHONE. ON THE HEALTH PLAN SIDE, HEALTHPARTNERS HAS PROVIDED EMPLOYER SUPPORT TO OPTIMIZE BREASTFEEDING ENVIRONMENTS IN THE COMMUNITY. INTERNALLY, HEALTHPARTNERS HAS WORKED WITH MDH AND HAS BECOME A BREASTFEEDING-FRIENDLY DESIGNATED EMPLOYER. HP HAS ALSO CREATED CONTENT ON THE BUSINESS CASE, BEST PRACTICES AND LAWS THAT SUPPORT BREASTFEEDING. OTHER SUPPORTS DEVELOPED INCLUDE A WAY TO PURCHASE WORKSITE LACTATION ROOM EQUIPMENT THROUGH OUR DURABLE MEDICAL EQUIPMENT (DME) TEAM, A ROOM EVALUATION GRID AND SEVERAL PRESENTATIONS FOR COMPANIES TO USE TO GET STARTED. IN 2016, LAKEVIEW HOSPITAL ALSO RECEIVED A WASHINGTON COUNTY STATE HEALTH IMPROVEMENT PROGRAM (SHIP) GRANT TO ENHANCE THE DESIGNATED LACTATION SPACE AND MAKE MILK EXPRESSION FOR TRAVELING EMPLOYEES EASIER. MN WIC HAS IDENTIFIED FORMULA SUPPLEMENTATION OF BABIES OF COLOR IN HOSPITALS AS A KEY ISSUE TO ADDRESS. THROUGH OUR PARTNERSHIP WITH MN WIC, IT HAS PROVIDED OUR HP HOSPITAL-SPECIFIC WIC INFANT OF COLOR SUPPLEMENTATION DATA FOR OUR REVIEW. THIS IS CO-MONITORED OVER TIME. HEALTHPARTNERS HAS ELIMINATED NON-MEDICAL NEED FORMULA DISTRIBUTION ACROSS OUR ORGANIZATIONS. GIVING NON-MEDICALLY NEEDED SAMPLES HAS BEEN SHOWN TO DECREASE A FAMILY'S CONFIDENCE IN THE ABILITY TO PRODUCE ENOUGH MILK FOR THEIR BABY AND SIGNIFICANTLY INCREASES THE LIKELIHOOD FOR A BABY TO BE PROVIDED NON-MEDICALLY NEEDED SUPPLEMENTS. HEALTHPARTNERS ALSO PROVIDED FREE HEALTHPARTNERS MARKET RESOURCE TEAM HOURS TO HELP CREATE A METRO OUTPATIENT CLINIC SURVEY ON NON-MEDICAL NEED FORMULA DISTRIBUTION PRACTICES AND EDUCATION NEEDED. IN 2017, HEALTHPARTNERS WAS A KEY SUPPORTER FOR STARTING A TWIN CITIES REGIONAL BREASTFEEDING COALITION, AND PROVIDES CONTINUED PARTICIPATION AND SUPPORT OF THIS COALITION TO ADDRESS EQUITY AND CREATE AN IMPROVED BREASTFEEDING CARE CONTINUUM FOR THE COMMUNITY. HEALTHPARTNERS ALSO PLAYS AN ACTIVE ROLE ON THE STATEWIDE BREASTFEEDING COALITION, AS WELL AS MANY COUNTY COALITIONS. IN 2018, HEALTHPARTNERS PROVIDED DIRECTION AND HMONG EQUITY STAFF RESOURCE TO SUPPORT A MDH CDC-FUNDED HMONG BREASTFEEDING RATE IMPROVEMENT PROJECT. THIS PROJECT WAS COMPLETED IN JANUARY 2020, WITH RESULTS OF COMMUNITY CONVERSATIONS ON WHAT WAS NEEDED LEADING TO COMMUNITY SUPPORT DEVELOPMENT WITHIN THE HMONG COMMUNITY FOR BREASTFEEDING AND THE CREATION OF VIDEOS ON BREASTFEEDING IN HMONG AND ENGLISH, AS WELL AS A SUCCESSFUL FACEBOOK BREASTFEEDING PHOTO CONTEST TO PROMOTE AND NORMALIZE BREASTFEEDING WITHIN THE HMONG COMMUNITY. AS A RESULT OF THIS WORK, CREATION OF A MINNESOTA HMONG BREASTFEEDING COALITION IS NOW UNDER CONSIDERATION. BREASTFEEDING OPTIMIZATION AND SUPPORT IS IDENTIFIED AS ONE OF OUR KEY CHILDREN'S HEALTH INITIATIVE (CHI) PRIORITIES. GIVEN THIS, MANY INTERNAL STREAMS OF CONSISTENCY AND QUALITY IMPROVEMENT WORK ARE UNDERWAY, WITH THE OVERALL GOAL TO HELP OPTIMIZE BREASTFEEDING IN OUR ORGANIZATION AND THE COMMUNITY: ACROSS OUR SYSTEM, BREASTFEEDING PATIENT EDUCATION HAS BEEN EDITED AND CONSISTENT MESSAGES ARE NOW BEING USED. HEALTHPARTNERS HAS ROLLED OUT A NEW CLINICAL OUTPATIENT BREASTFEEDING SUPPORT ROLE - THE OUTPATIENT BREASTFEEDING CONSULTANT (OBC). THIS ROLE IS MEANT TO BE AN ON-THE-SPOT TRIAGE AND BASIC SUPPORT ASSISTANCE IN EVERY OUTPATIENT CLINIC SETTING THAT SEES POSTNATAL MOMS AND BABIES. TELEPHONIC POSTNATAL BREASTFEEDING SUPPORT IS BEING TESTED/PILOTED AND THEN IMPLEMENTED ACROSS OUR MIDWIFE TEAMS TO ATTEMPT TO PROVIDE TIMELY SUPPORT TO INCREASE EXCLUSIVITY AND DURATION IN THE IMMEDIATE POSTPARTUM. A SIGNIFICANT IMPACT HAS BEEN SEEN IN PATIENTS OF COLOR. THIS MODEL IS NOW FULLY ROLLED OUT WITHIN MIDWIFERY CARE AND IS ALSO BEING LOOKED AT TO SEE HOW IT CAN BE IMPLEMENTED SYSTEM-WIDE. THE IMPRESSIVE RESULTS OF THE WORK HAVE BEEN PRESENTED AT SEVERAL STATEWIDE FORUMS TO ENCOURAGE OTHER SYSTEMS TO IMPLEMENT A SIMILAR MODEL. OB-PEDIATRIC-FAMILY MEDICINE COLLABORATION - HEALTHPARTNERS PROGRESS IN THE OTHER NINE AREAS OF FOCUS WOULD NOT HAVE BEEN POSSIBLE WITHOUT STRONG COLLABORATION AMONG OB, PEDIATRICS AND FAMILY MEDICINE. WE HAVE A GROUP OF DEDICATED CLINICIANS MEETING REGULARLY WITH THE GOAL OF PROVIDING COORDINATED CARE FOR FAMILIES ACROSS SPECIALTIES. POWERUP AND POWERUP SCHOOL CHALLENGE SINCE 2011, HEALTHPARTNERS HAS BEEN PROMOTING INTAKE OF FRUITS AND VEGETABLES THROUGH YUMPOWER AND POWERUP PROGRAMS. WE KNOW A MAJOR FACTOR IN PREVENTING MANY CHRONIC DISEASES IS IMPROVING THE FOOD THAT WE EAT. THESE COMMUNITY INITIATIVES PROVIDE EXTENSIVE RESOURCES, RECIPES AND PROGRAMS FOR FAMILIES, SCHOOLS AND THE COMMUNITY THROUGH HEALTHPARTNERS.COM/POWERUPFAMILY AND HEALTHPARTNERS.COM/SCHOOLCHALLENGE WITH BETTER EATING TOOLS, TIPS, AND COOKING VIDEOS. POWERUP HAS PARTNERED WITH SCHOOLS FOR EIGHT YEARS THROUGH THE SCHOOL CHALLENGE PROGRAM. THE THREE-WEEK PROGRAM PROVIDES SCHOOLS WITH TOOLS FOR TEACHERS, CLASSROOM VEGGIE TASTING, VEGGIE TRACKERS, PRIZES AND RESOURCES FOR FAMILIES. MORE THAN 60 ELEMENTARY SCHOOLS PARTICIPATED IN 2019, REACHING MORE THAN 20,000 STUDENTS. SUBSIDIZED HEALTH SERVICES: SUPPORTING NAMI MN HEALTHPARTNERS HAS A LONG RELATIONSHIP WITH NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI), MINNESOTA CHAPTER. FOR OVER 10 YEARS, HEALTHPARTNERS EMPLOYEES HAVE DONATED TIME BY BEING NAMI BOARD MEMBERS. IN 2019, HEALTHPARTNERS WAS A GOLD SPONSOR OF MINNESOTA'S NAMI WALK, AN EVENT TO RAISE AWARENESS AND REDUCE THE STIGMA ASSOCIATED WITH MENTAL ILLNESS. IN 2019, HEALTHPARTNERS EMPLOYEES CONTRIBUTED OVER $25,000 TOWARD THE WALK. MAKE IT OK AND HILARIOUS WORLD OF DEPRESSION IN 2012, HEALTHPARTNERS TEAMED WITH THE NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI) MINNESOTA TO CREATE A CAMPAIGN TO REDUCE THE STIGMA OF MENTAL ILLNESSES. WE CONTINUE TO PARTNER TOGETHER AND ARE COMMITTED TO REDUCING STIGMA AND CHANGING THE MISPERCEPTIONS OF MENTAL ILLNESSES BY ENCOURAGING OPEN, CARING CONVERSATIONS AND EDUCATION ON THE TOPIC. IN 2019, MAKE IT OK: FACILITATED 12 AMBASSADOR EVENTS, TRAINING 190 NEW AMBASSADORS (NOT INCLUDING TRAINING BY REGIONAL PARTNERS) PROVIDED 14 PRESENTATIONS BY STAFF AND REACHED MORE THAN 900 PEOPLE (NOT INCLUDING PRESENTATIONS BY AMBASSADORS) ATTENDED MORE THAN 21 COMMUNITY EVENTS REACHING MORE THAN 8,000 PEOPLE (NOT INCLUDING EVENTS BY AMBASSADORS) CONTINUED TO EXPAND BOUNDARIES AND PARTNERSHIPS, INCLUDING A STATEWIDE LAUNCH IN IOWA CONTINUED TO WORK CLOSELY WITH OUR REGIONAL PARTNERS, AS WELL AS A WIDE VARIETY OF ADDITIONAL DIVERSE COMMUNITIES, INCLUDING ANDERSEN CORPORATION, NORTHLAND HEALTHY MINDS, GOODHUE COUNTY, RE-ENERGIZED CROW WING COUNTY, AFRICAN AMERICAN FAITH GROUP, THE MINNESOTA STATE BAPTIST CONVENTION, WHICH REPRESENTS 28 AFRICAN AMERICAN CHURCHES IN MINNESOTA, ETC. HAD MANY EMPLOYERS/WORKSITES/COUNTIES AND SCHOOLS REACHING OUT FOR PRESENTATIONS, INCLUDING ANOKA COUNTY, STILLWATER SCHOOLS, ETC. IN 2019, WWW.MAKEITOK.ORG RECEIVED 81,349 WEBSITE VISITS WITH 62,780 UNIQUE VISITORS. ADDITIONALLY, WEB ENHANCEMENTS WERE MADE TO PROVIDE: A RESOURCE TAB FOR IMPORTANT LINKS TO COMMUNITY RESOURCES FOR DIVERSE POPULATIONS AND TO CONNECT PEOPLE TO SERVICES. PRIOR TO 2019, NONE OF THE SUPPORT LINKS EXISTED. ALL RESOURCES WERE VETTED FOR QUALITY THROUGH OUR COMMUNITY SUBJECT MATTER EXPERT (SME) PARTNERS. MORE PERSONAL STORIES FROM THOSE WHO WISHED TO SHARE THEIR EXPERIENCES WITH STIGMA AND ELIMINATING IT. A LOGIN FORM AS A WAY FOR MAKE IT OK TO BEGIN TRACKING THE NUMBER OF TOOLKIT DOWNLOADS - FROM WHO AND WHERE (IN THE COUNTRY/WORLD) TO HELP UNDERSTAND USE OF THE RESOURCES AND CREATE A MORE INFORMED STRATEGIC PLAN FOR INCREASED VISIBILITY AND USE OF THE WEBSITE. THE STEERING COMMITTEE FOR MAKE IT OK CONTINUES TO USE THE WEB ANALYTICS AND THE INFORMATION AVAILABLE THROUGH THESE UPGRADES TO MEASURE OUR IMPACT AND CREATE NEW STRATEGIES. HEALTHPARTNERS ALSO CONTINUED FUNDING FOR A 0.5 FTE STAFF PERSON DURING 2019 TO SUPPORT COMMUNITY ORGANIZATIONS IN THEIR IMPLEMENTATION OF MAKE IT OK CAMPAIGNS TO RAISE AWARENESS AND DECREASE STIGMA. HEALTHPARTNERS CONTINUED TO SPONSOR MINNESOTA AMERICAN PUBLIC MEDIA/RADIO'S -THE HILARIOUS WORLD OF DEPRESSION, WHICH CONSISTS OF PODCASTS OF COMEDIANS TALKING ABOUT THEIR EXPERIENCES AND JOURNEY IN COPING WITH DEPRESSION/MENTAL ILLNESS, HOSTED BY JOHN MOE. ADDITIONALLY, HEALTHPARTNERS SPONSORED THE NEW PODCAST, THE TREMENDOUS UPSIDE, WHICH CONSISTS OF PROFESSIONAL ATHLETES' JOURNEY AND EXPERIENCES WITH MENTAL ILLNESS, HOSTED BY CHAMIQUE HOLDSCLAW, WHICH LAUNCHED IN JANUARY OF 2020. |
| PART III, CONT. |
MAKE IT OK PROGRAM EVALUATION A HEALTHPARTNERS INSTITUTE SURVEY IN SELECT MINNESOTA AND WISCONSIN COMMUNITIES SHOWS THAT THERE HAS BEEN A DECREASE IN STIGMA AND NEGATIVE ASSUMPTIONS ABOUT MENTAL ILLNESSES. MAKE IT OK, A CAMPAIGN THAT ENCOURAGES PEOPLE TO TALK OPENLY ABOUT MENTAL ILLNESS, HAS BEEN ACTIVE IN THE SAME COMMUNITIES OVER THE PAST THREE TO SEVEN YEARS. IT'S IMPORTANT TO REDUCE STIGMA BECAUSE ONE IN FIVE ADULTS IN THE U.S. EXPERIENCES A MENTAL ILLNESS IN ANY GIVEN YEAR. STIGMA IS A BARRIER TO GETTING TIMELY TREATMENT AND CAN LEAD TO ISOLATION FOR PEOPLE EXPERIENCING MENTAL ILLNESS. HEALTHPARTNERS EVALUATORS SURVEYED ADULTS IN 2017 AND IN 2019 IN COMMUNITIES THAT HAVE LAUNCHED MAKE IT OK CAMPAIGNS. RESULTS SHOW THAT THERE HAS BEEN A STATISTICALLY SIGNIFICANT DECREASE IN STIGMA AMONG SURVEY RESPONDENTS. STATISTICAL SIGNIFICANCE MEANS THAT THE RESULTS ARE NOT LIKELY TO OCCUR BY CHANCE. THE SURVEYS SHOW THAT FROM 2017 TO 2019: MORE PEOPLE FEEL COMFORTABLE TALKING WITH SOMEONE ABOUT THEIR MENTAL ILLNESS (66% TO 71%) MORE PEOPLE SAY THEY WOULD TELL FRIENDS IF THEY HAD A MENTAL ILLNESS (34% TO 41%) FEWER PEOPLE SAY THEY WOULD BE RELUCTANT TO SEEK HELP (50% TO 46%) HOWEVER, STIGMA IS STILL PREVALENT AND MOST PEOPLE BELIEVE IT IS IMPORTANT TO REDUCE IT: ONLY ABOUT ONE IN FOUR THINKS THAT PEOPLE ARE GENERALLY CARING AND SYMPATHETIC TO INDIVIDUALS WHO LIVE WITH A MENTAL ILLNESS (24% TO 26% ) MORE THAN NINE OUT OF TEN SAID THAT THE MAKE IT OK GOAL TO REDUCE STIGMA IS IMPORTANT (93% TO 95%) MORE PEOPLE ARE AWARE OF PUBLIC AWARENESS CAMPAIGNS TO REDUCE THE STIGMA OF MENTAL ILLNESS: MORE PEOPLE ARE AWARE OF A COMMUNITY CAMPAIGN TO REDUCE STIGMA (31% TO 35%) MORE PEOPLE RECOGNIZE THE MAKE IT OK CAMPAIGN BY NAME (13% TO 15%). AWARENESS IS HIGHEST IN RED WING, MINN. (26%) WHERE THE CAMPAIGN HAS BEEN ACTIVE FOR MORE THAN FIVE YEARS. MENTAL HEALTH DRUG ASSISTANCE PROGRAM (MHDAP) HEALTHPARTNERS WAS A FOUNDER OF THE MENTAL HEALTH DRUG ASSISTANCE PROGRAM (MHDAP), WHICH HELPS ALLEVIATE OR AVERT MANY PSYCHIATRIC CRISES IN THE EAST METRO AREA BY COVERING THE FULL COST OR CO-PAYS OF MEDICATIONS FOR UN-INSURED AND UNDER-INSURED PATIENTS WHO CANNOT AFFORD THEIR MEDICATIONS. KEY SOCIAL WORKERS AND CARE PROVIDERS IN THE EAST METRO'S THREE LARGEST EMERGENCY ROOMS AND SELECT MENTAL HEALTH CLINICS ARE GIVEN THE ABILITY TO DISTRIBUTE PRESCRIPTIONS TO PATIENTS WITH SEVERE MENTAL ILLNESS WHO LACK IMMEDIATE ACCESS TO AFFORDABLE MEDICATIONS. MHDAP WAS ESTABLISHED IN 2008 AS A COLLABORATIVE BETWEEN UNITED, ST. JOSEPH'S, AND REGIONS HOSPITAL IN ST. PAUL; THE CRISIS SERVICES OF RAMSEY, DAKOTA AND WASHINGTON COUNTIES; AND THE MENTAL HEALTH CRISIS ALLIANCE. PARTICIPATING ORGANIZATIONS WORK WITH A GROUP OF EAST METRO PHARMACIES THAT FILL PRESCRIPTIONS, WAIVING THE FULL PRICE OR CO-PAY AS NECESSARY. THE PHARMACIES THEN BILL MHDAP FOR THE PRESCRIPTIONS OR CO-PAYS, AND THE GROUP PAYS FOR THEM USING FUNDS RAISED. PATIENTS CAN RECEIVE A TOTAL OF THREE MONTHS' WORTH OF ASSISTANCE. SOCIAL WORKERS AND CARE PROVIDERS ENSURE THAT PATIENTS APPLY FOR OTHER ASSISTANCE PROGRAMS BEFORE RECEIVING PRESCRIPTIONS. IN THIS WAY, PATIENTS HAVE ACCESS TO ONGOING FUNDING FOR MEDICATIONS. IN 2019, 349 INDIVIDUALS RECEIVED MEDICATIONS ASSISTANCE TOTALING $37,358 IN ASSISTANCE. THE PROGRAM HELPED THESE INDIVIDUALS OBTAIN 902 PRESCRIPTIONS. PROGRAM RECORDS DOCUMENTING PATIENTS APPROVED FOR SUBSIDIES HAVE SHOWN THAT LESS THAN ONE PERCENT DO NOT ACCESS THEIR SUBSIDIZED MENTAL HEALTH MEDICATIONS. IMPROVING BEHAVIORAL HEALTH OUTCOMES THROUGH SUPPORTS FOR TREATMENT ADHERENCE HEALTHPARTNERS IS HIGHLY EFFECTIVE AT SUPPORTING MEMBERS IN INCREASING TREATMENT ADHERENCE. THE FOUR CLASSES OF PSYCHIATRIC MEDICATION THAT HEALTHPARTNERS SUPPORTS THROUGH MAILED REMINDER LETTERS FOR REFILLS ARE: ANTIDEPRESSANTS, ANTIPSYCHOTICS, MOOD STABILIZERS AND ANTI-CRAVING MEDICATIONS (USED IN THE TREATMENT OF ADDICTIONS). OUR PROGRAM TARGETING A FIFTH CATEGORY OF MEDICATION SEEKS TO REDUCE BENZODIAZEPINE USE AMONG MEMBERS WITH ANXIETY DISORDERS. IN 2019, THERE WERE COMMUNICATIONS WITH MORE THAN 34,000 MEMBERS REGARDING MEDICATION REFILLS, HEALTH EDUCATION AND WITH THEIR PRESCRIBERS REGARDING OVERDUE REFILLS. THE PROGRAMS EACH HAVE DIFFERENT CONTENT BASED ON THE CONDITION BEING TARGETED AND THE OUTCOME GOALS. MEDICATION REFILL REMINDER LETTERS AND HEALTH EDUCATION NEWSLETTERS WERE SENT TO MEMBERS TO HELP SUPPORT ADHERENCE TO BEHAVIORAL HEALTH MEDICATIONS FOR DEPRESSION, BIPOLAR DISORDER, SCHIZOPHRENIA, CHEMICAL DEPENDENCY, AND ANXIETY DISORDERS. A PROGRAM HELPS MEMBERS WITH ANXIETY DISORDERS AVOID PROLONGED USE OF BENZODIAZEPINES AND PROMOTES COGNITIVE BEHAVIOR THERAPY AS AN ALTERNATIVE TO THESE POTENTIALLY ADDICTING MEDICATIONS. PHONE CALLS WERE PLACED TO SELECTED HIGH RISK PATIENTS SERVED WITHIN HPMG, TO ASSIST THEM WITH GETTING MEDICATIONS. THE TOTAL COST OF THIS PROGRAM WAS APPROXIMATELY $190,000. REDUCING PSYCHIATRIC HOSPITALIZATIONS & READMISSIONS HEALTHPARTNERS PLANS EMPLOY STAFF TO PROVIDE BEHAVIORAL HEALTH COACHING AND CARE COORDINATION TO SUPPORT NEARLY 14,000 NEW HIGH-RISK MEMBERS TO PREVENT CRISES THAT LEAD TO EMERGENCY HOSPITALIZATION. OUR ENGAGEMENT RATES ARE AMONG THE HIGHEST IN THE COUNTRY AT 68%. HEALTHPARTNERS ALSO HELPS THOSE LEAVING THE HOSPITAL GET PROMPT TREATMENT FROM AN OUTPATIENT MENTAL HEALTH PROVIDER. A RECENT ANALYSIS INDICATES A 2.7 TO 1 RETURN ON INVESTMENT WITH GROSS SAVINGS OF $10.7M AND NET SAVINGS OF APPROXIMATELY $6.3M DUE TO FEWER HOSPITALIZATIONS. HEALTHPARTNERS PLANS EMPLOY STAFF TO PROVIDE AFTERCARE COORDINATION, WHICH CONSISTS OF PHONE CALLS TO MEMBERS AFTER THEY ARE DISCHARGED FROM INPATIENT PSYCHIATRY UNITS. THE CALLS HELP COORDINATE THEIR CARE AND ENCOURAGE THEM TO ATTEND OUTPATIENT AFTERCARE APPOINTMENTS. ADDITIONALLY, EMERGENCY DEPARTMENT ADMISSIONS TRIGGER TELEPHONIC OUTREACH FROM OUR BEHAVIORAL HEALTH CASE MANAGERS. OUR CASE MANAGERS REACH OUT TO OUR MEMBERS TO UNDERSTAND WHAT LED UP TO THE RECENT EMERGENCY DEPARTMENT VISIT AND ASSESS CURRENT BARRIERS AND NEEDS. IF THE MEMBER PREVIOUSLY DECLINED TELEPHONIC CASE MANAGEMENT SUPPORT, OUR CASE MANAGERS WILL ATTEMPT TO ENGAGE AND SUPPORT THESE MEMBERS AT A POINT OF POTENTIAL CRISIS. THESE MEMBERS ARE OFTEN INTERESTED IN ENGAGING WITH US IN THE AFTERMATH OF A CRISIS. IN 2019, 170 MEMBERS, WHO WERE PREVIOUSLY IDENTIFIED FOR TELEPHONIC CASE MANAGEMENT SERVICES, EXPERIENCED A RECENT EMERGENCY DEPARTMENT VISIT FOR A BEHAVIORAL HEALTH CONCERN. WE ENGAGED 34% OF THESE MEMBERS IN TELEPHONIC SUPPORT BY REACHING 57 OF THE 170 MEMBERS. IN 2018, THE HEALTHPARTNERS INSTITUTE WAS PART OF A LARGE RESEARCH STUDY ACROSS SEVEN HEALTH SYSTEMS THAT DEVELOPED AND VALIDATED MODELS TO PREDICT SUICIDE ATTEMPTS USING HEALTH RECORDS AND SELF-REPORTED DATA. IN 2019, OUR HEALTH PLAN TOOK THE PUBLISHED RESEARCH AND WORKED WITH OUR OWN HEALTH INFORMATICS TEAM TO REPLICATE THE MODELS TO PREDICT RISK OF SUICIDE ATTEMPTS WITH HEALTH PLAN DATA AND IMPLEMENTED USING THIS METHOD OF IDENTIFICATION TO TRIGGER OUTREACH BY OUR BEHAVIORAL HEALTH CASE MANAGERS. THE CASE MANAGERS WOULD THEN ATTEMPT TO ENGAGE THE MEMBERS AND COMPLETE A SUICIDE ASSESSMENT AND INTERVENTION PROTOCOL TO ADDRESS RISK. OUR BEHAVIORAL HEALTH CASE MANAGERS WORKED TO ACHIEVE IMPACTFUL RESULTS WITH MEMBERS IDENTIFIED AS HIGH RISK OR RISING RISK OF SUICIDE. FROM AUGUST 2019 THROUGH DECEMBER 2019, 311 INDIVIDUAL MEMBERS WERE IDENTIFIED AS HIGH RISK OR RISING RISK OF SUICIDE. OUR CASE MANAGERS ENGAGED AND ASSESSED 112 MEMBERS BY CONDUCTING THE COLUMBIA SUICIDE SEVERITY SCREENING. BASED ON THE RISK SCORE AND CLINICAL PICTURE OF THE MEMBERS, OUR CASE MANAGERS PROVIDED CRISIS INTERVENTION AND RESOURCES, EDUCATION, COACHING AND SUPPORT WHEN THEY NEEDED IT MOST. THE COST OF THIS PROGRAM WAS APPROXIMATELY $5M WITH 94% USED FOR SALARIES AND BENEFITS FOR STAFF. IMPROVING PATIENT SAFETY AND REDUCING DRUG RELATED OVER USE AND MISUSE HEALTHPARTNERS BEHAVIORAL HEALTH RESTRICTED RECIPIENT PROGRAM WAS ESTABLISHED SOME EIGHT YEARS AGO AND IS DESIGNED TO REDUCE MEDICATION OVERUSE AND MISUSE. FOLLOWING SPECIFIC PROGRAM PROTOCOLS FROM THE MINNESOTA DEPARTMENT OF HUMAN SERVICES, HEALTHPARTNERS PLANS PROVIDED OVERSIGHT AND GUIDANCE FOR NEARLY 700 MEMBERS WHO WERE RESTRICTED TO A SINGLE PHYSICIAN, PHARMACY AND HOSPITAL IN ORDER TO MINIMIZE MEDICATION-SEEKING FROM MULTIPLE PHYSICIANS SIMULTANEOUSLY. THE 2019 COSTS OF THE PROGRAM WERE OVER $200,000. BEHAVIORAL HEALTH CLINIC WITHOUT WALLS IN 2019, THE BEHAVIORAL HEALTH DEPARTMENT PARTNERED WITH TWO AGENCIES ON AN 18-MONTH PILOT TO PROVIDE COMMUNITY BASED SUPPORT, CLINIC WITHOUT WALLS, TO MEMBERS WITH SERIOUS AND PERSISTENT MENTAL ILLNESS WHO MAY NOT QUALIFY FOR OR BENEFIT FULLY FROM BENEFIT-BASED PROGRAMS. THE PARTNERSHIPS WITH RADIAS HEALTH AND VAIL PLACE ALLOW US TO SUPPORT MEMBERS ACROSS THE METRO AREA. |
| PART III, CONT. |
THESE PARTNERSHIPS PROVIDE CLINICAL SUPPORT OUT IN THE COMMUNITY FOR MEMBERS WHO HAVE BEEN CHALLENGING TO ENGAGE IN COMPLEX CASE MANAGEMENT DUE TO HOMELESSNESS, MENTAL ILLNESS, AND/OR OTHER SOCIOECONOMIC FACTORS. RADIAS HEALTH IS AN INTEGRATED HEALTH CARE EXPERIENCE SERVING THE WELL-BEING OF THE WHOLE PERSON THROUGH PRIMARY CARE, BEHAVIORAL HEALTH, PHARMACY SERVICES, RESIDENTIAL TREATMENT AND SUPPORTIVE HOUSING THROUGHOUT THE METRO AREA. RADIAS HEALTH IS IN ST. PAUL. BETWEEN JULY AND DECEMBER 2019, WE REFERRED 60 MEMBERS, 43 HAD ALREADY ENGAGED WITH THE PROGRAM, TWO WERE STILL BEING OUTREACHED, AND 14 WERE NOT ENGAGED. VAIL PLACE IS A COMMUNITY RESOURCE CENTER FOR ADULTS WITH SERIOUS MENTAL ILLNESSES, SERVING AS A SINGLE POINT OF ACCESS AND COORDINATION FOR MEMBERS PURSUING RECOVERY NEEDS INCLUDING: ESSENTIAL DAILY LIVING SERVICES (HOUSING, EMPLOYMENT, HEALTH AND WELLNESS, ETC.); AND CONNECTIONS TO OTHER CRITICAL COMMUNITY RESOURCES (MEDICAL, DENTAL, BENEFITS, ETC.). VAIL PLACE HAS LOCATIONS IN UPTOWN MINNEAPOLIS AND HOPKINS. BETWEEN SEPTEMBER AND DECEMBER 2019, WE REFERRED 32 MEMBERS, 16 HAD ALREADY ENGAGED WITH THE PROGRAM, THREE WERE STILL BEING OUTREACHED, AND 13 WERE NOT ENGAGED. HEALTHPARTNERS INVESTED $170,000 IN 2019 FOR THE BEHAVIORAL HEALTH CLINIC WITHOUT WALLS PROGRAM. RESEARCH: INSTITUTE FOR CLINICAL SYSTEMS IMPROVEMENT (ICSI) HPI IS A MEMBER OF THE TRUSTED INFLUENCER IN HEALTH CARE FOR OVER 25 YEARS, ICSI CONVENES ORGANIZATIONS TO FIND SOLUTIONS TO HEALTH CARE'S TOUGHEST CHALLENGES. AS ICSI, HEALTH CARE LEADERS WORK TOGETHER TO FIND WAYS TO INITIATE POSITIVE CHANGE AND IMPROVE HEALTH OUTCOMES. ICSI IS ACTIVATED BY AN INDEPENDENT, OBJECTIVE NON-PROFIT ORGANIZATION WITH ONE CLEAR GOAL - IMPROVING HEALTH TOGETHER. FOR MORE INFORMATION VISIT ICSI.ORG. FINANCIAL CONTRIBUTIONS HEALTHPARTNERS GIVES PRIORITY TO FUNDING PARTNERSHIPS AND PROJECTS THAT ARE CONSISTENT WITH ITS STRATEGIC HEALTH PROMOTION INITIATIVES, FOCUS ON ACTIVITIES THAT PREVENT HEALTH PROBLEMS, ADDRESS THE NEEDS OF PEOPLE IN OUR SERVICE AREA, AND/OR DISPLAY UNDERSTANDING OF THE DIVERSE NEEDS OF OUR POPULATION AND INDICATE HOW THEY WILL REDUCE DISPARITIES IN HEALTH OUTCOMES. HEALTHPARTNERS EMPLOYEES GAVE WITH THEIR MILLION DOLLAR HEARTS TO THE COMMUNITY AND OUR FOUNDATION MISSIONS THROUGH THE COMMUNITY GIVING AND ONE (FORMERLY SHARING AT WORK) CAMPAIGNS, AS WELL AS PARTICIPATING IN FUNDRAISING WALKS. ADDITIONALLY, HEALTHPARTNERS PARTICIPATED IN COMMUNITY FESTIVALS AND EVENTS PROVIDING OUTREACH AND EDUCATION RESOURCES TO THE COMMUNITY ON A VARIETY OF HEALTH TOPICS, INCLUDING LGBTQ, MENTAL HEALTH, IMMUNIZATIONS AND MORE. COMMUNITY EVENTS MARCH FOR BABIES (APRIL 27, 2019) - HEALTHPARTNERS WALK TEAM INCLUDED 124 WALKERS WHO RAISED OVER $7,000 FOR MOMS AND BABIES. OUR ENGAGEMENT INCLUDED AN ART ACTIVITY AREA WHERE OVER 250 CARDS WERE DECORATED BY PARTICIPANTS AND DONATED TO MARCH OF DIMES, 125 COLORING BOOKS WERE HANDED OUT, 160 POLAROID PICTURES WERE TAKEN OF WALK ATTENDEES AND THREE PET THERAPY DOGS AND THEIR HANDLERS VOLUNTEERED THEIR TIME ON SITE. NAMI WALK (SEPTEMBER 28, 2019) - HEALTHPARTNERS HAS HAD A LONG RELATIONSHIP WITH NAMI AND HAS BEEN ONE OF THE FIRST SPONSORS SINCE ITS INAUGURAL WALK IN 2007. IN 2019, HEALTHPARTNERS ORGANIZATIONS RAISED $24,378 AND HAD 383 REGISTERED WALKERS. FIFTEEN HEALTHPARTNERS EMPLOYEES VOLUNTEERED A TOTAL OF 38 HOURS AT THE PICNIC AND THE INTERACTIVE BOOTH. POWERUP BIKE DEPLOYMENT - POWERUP BIKES WERE DEPLOYED TO SEVEN LOCATIONS THROUGHOUT THE YEAR TO PROMOTE BETTER-FOR-YOU SNACKS FOR KIDS. THE EVENTS INCLUDED CYCLEHEALTH KIDAROD, CYCLEHEALTH FOR EVEREST, CYCLEHEALTH BREAKAWAY, CIRCUS JUVENTAS DRESS REHEARSAL, CYCLEHEALTH SPLASH AND DASH, CYCLEHEALTH RESILINATOR AND THE MINNESOTA ZOO JACK-O-LANTERN SPECTACULAR. VOLUNTEERS HANDED OUT 21,425 POWERUP SNACKS THAT INCLUDED APPLES, BANANAS, AND CLEMENTINES. ST. PAUL PUBLIC LIBRARY BOOKMOBILE EVENTS - FOR 100 YEARS, THE ST. PAUL BOOKMOBILE HAS BEEN THE ONLY URBAN BOOKMOBILE IN MINNESOTA. THE BOOKMOBILE IS A BELOVED AND VISIBLE AMBASSADOR FOR THE POWER OF READING AND LEARNING. HEALTHPARTNERS HAS SPONSORED THE ST. PAUL BOOKMOBILE SINCE 2014. OVER 135,000 PEOPLE VISIT THE BOOKMOBILE EACH YEAR. IN 2019, HEALTHPARTNERS PARTICIPATED IN THE CINCO DE MAYO PARADE AND THE GRAND OLD DAY PARADE. THE TWO EVENTS REACHED OVER 200,000 COMMUNITY MEMBERS. 34 VOLUNTEERS FROM ACROSS THE ORGANIZATION CONTRIBUTED 80 HOURS TO THE BOOKMOBILE EVENTS. CAMP 5210 - CAMP 5210 FOCUSES ON LIFESTYLE CHANGES AND THE PREVENTION OF CHRONIC DISEASE, SUCH AS TYPE 2 DIABETES, CARDIOVASCULAR DISEASE AND ORTHOPEDIC PROBLEMS WITH CHILDREN AGES 7-17. FIFTY-FOUR CAMPERS REGISTERED TO EXPERIENCE FIVE DAYS OF PHYSICAL ACTIVITIES, NUTRITION EDUCATION AND COUNSELING SESSIONS. PARK NICOLLET AND HEALTHPARTNERS TEAMS DEVELOPED AND IMPLEMENTED THE CAMP CURRICULUM. TWENTY-THREE HEALTHPARTNERS EMPLOYEES VOLUNTEERED THEIR TIME FOR A TOTAL OF 122 HOURS. MINNESOTA STATE FAIR HEALTHY LOCAL FOOD EXHIBIT - HEALTHPARTNERS CREATED AND LAUNCHED A POWERUP PLAY AREA THAT WELCOMED FAMILIES DURING ALL 12 DAYS OF THE STATE FAIR. POWERUP ACTIVITIES INCLUDED IN THE PLAY AREA WERE A VEGGIE GUESSING GAME, HOPSCOTCH, A VEGGIE GRAND PRIX RACE, PHOTO OPPORTUNITY AND A SPINNER WHEEL FEATURING HEALTHY LIFESTYLE QUESTIONS. NINETEEN HEALTHPARTNERS VOLUNTEERS HELPED MAKE THIS A FUN AND INTERACTIVE AREA FOR FAIRGOERS AND THEIR KIDS. MENTAL HEALTH AWARENESS DAY - THE MINNESOTA STATE FAIR HAS DEDICATED A DAY TO FOCUS ON MENTAL HEALTH AWARENESS. THE EXHIBIT ALLOWS FAIRGOERS TO EXPLORE MENTAL HEALTH AND WELLNESS RESOURCES THROUGH INSPIRING STAGE PERFORMANCES, MUSIC, AND DEMONSTRATIONS. OVER 30 ORGANIZATIONS PARTICIPATED IN THE DAY'S ACTIVITIES. NAMI AND THE MINNESOTA STATE ADVISORY COUNCIL LED THIS EFFORT ON MENTAL HEALTH & SUBCOMMITTEE ON CHILDREN'S MENTAL HEALTH. HEALTHPARTNERS HAD 24 VOLUNTEERS WHO CONTRIBUTED OVER 60 HOURS TO THE EVENT. PRIDE FESTIVAL - HEALTHPARTNERS HAS BEEN A LONGTIME ADVOCATE OF THE PRIDE FESTIVAL. IN 2019, HEALTHPARTNERS AND PARK NICOLLET GENDER SERVICES TEAMS WERE PRESENT TO ANSWER GENERAL QUESTIONS AND SHARE INFORMATION ABOUT WHAT SERVICES ARE AVAILABLE. SEVENTY VOLUNTEERS WALKED THE PRIDE PARADE AND 84 VOLUNTEERS INTERACTED WITH OVER 4,000 ATTENDEES AT THE HEALTHPARTNERS BOOTH. MENTAL HEALTH AWARENESS MONTH - HEALTHPARTNERS CONTINUES TO WORK TO REDUCE MENTAL ILLNESS STIGMA. MENTAL ILLNESSES WILL AFFECT ONE IN FIVE PEOPLE, BUT MANY PEOPLE WON'T SEEK TREATMENT FOR YEARS BECAUSE THEY FEEL SHAME. FOR MAY 2019'S MENTAL HEALTH MONTH, HEALTHPARTNERS HELD OVER 50 COMMUNITY AND PARTNER EVENTS ACROSS MINNESOTA AND IOWA. ONE HUNDRED FIFTY TRAINED MAKEITOK AMBASSADORS PRESENTED TO MORE THAN 4,650 ATTENDEES. ADDITIONALLY, MAKEITOK ADVERTISING WAS PLACED ON SOCIAL, RADIO, BUSES, MOVIE THEATERS AND IN THE PAPER RESULTING IN 82 MILLION IMPRESSIONS. IN ADDITION, OUR REAL MEN WEAR GOWNS CAMPAIGN HAD A MENTAL HEALTH FOCUS FOR EATING DISORDERS, HERO CARE, MEDICATION THERAPY MANAGEMENT AND BEHAVIOR HEALTH. HABITAT FOR HUMANITY WHEN HEALTHPARTNERS AND PARK NICOLLET COMBINED IN 2012, OUR ORGANIZATIONS USED VOLUNTEERISM AS A MEANS TO LEARN ABOUT EACH OTHER AND SHARE OUR VALUES. PARK NICOLLET HAD A HISTORY OF BUILDING HOMES WITH HABITAT FOR HUMANITY SINCE 2002, AND HEALTHPARTNERS HAS HAD A HISTORY SINCE 2010. SWEATING TOGETHER TO BUILD A HOME FOR A FAMILY WAS A NATURAL, BECAUSE HOUSING AND HEALTH GO HAND IN HAND. ACCORDING TO THE POSITIVE IMPACTS OF AFFORDABLE HOUSING ON HEALTH A RESEARCH SUMMARY, WHEN FAMILIES PAY EXCESSIVE AMOUNTS OF THEIR INCOME FOR HOUSING, THEY OFTEN HAVE INSUFFICIENT FUNDS REMAINING TO MEET OTHER ESSENTIAL NEEDS, INCLUDING FOOD, MEDICAL INSURANCE AND HEALTH CARE. IN 2019, WE HAD TWO HABITAT FOR HUMANITY BUILDS AND ONE SMALL PANEL BUILD. OUR SPRING BUILD WAS HELD IN APRIL WHERE WE HAD 61 VOLUNTEERS, TOTALING 518 VOLUNTEER HOURS. OUR FALL BUILD WAS ONE WEEK LONG IN SEPTEMBER. DURING THIS BUILD 86 VOLUNTEERS WORKED ON THREE DIFFERENT HOUSES ON THE SAME BLOCK TOTALING 688 HOURS. OUR PANEL BUILD IN MAY CONSISTED OF 15 VOLUNTEERS TOTALING 127 HOURS. BREAST HEALTH MONTH OUR EFFORTS TO INCREASE BREAST HEALTH AWARENESS INCLUDED 13 HEALTHPARTNERS LOCATIONS LIGHTED UP IN PINK THROUGHOUT THE MONTH. WE ALSO HAD THREE EVENTS: 1) THE WOLF PARTNER DAY - KICK OFF FOR SELLING COUNTRY 4 A CAUSE TICKETS WITH BUZN 102.9, 12 HEALTHPARTNERS TEAM MEMBERS CONTRIBUTED 28 VOLUNTEER HOURS; 2) COUNTRY 4 A CAUSE CONCERT AT THE MYTH FEATURING NEW ARTISTS BENEFITTING JANE BRATTAIN BREAST CENTER AT THE MYTH IN MAPLEWOOD THAT WAS ATTENDED BY 2,000 PEOPLE AND RAISED $19,100 FOR JBBC. |
| PART III, CONT. |
DROP-IN VOLUNTEERING & MARTIN LUTHER KING, JR. DAY OF SERVICE HEALTHPARTNERS COMMUNITY RELATIONS ORGANIZES DROP-IN VOLUNTEERING" EVENTS THROUGHOUT THE YEAR TO CONTINUE EMPLOYEE ENGAGEMENT WITH OUR COMMUNITY ORGANIZATIONS. ONE-HOUR DROP-IN VOLUNTEERING EVENTS ARE ORGANIZED ON SITE AND ALLOW EMPLOYEES TO DONATE THEIR TIME BASED ON THEIR SCHEDULE. VOLUNTEER TIMES RANGE ANYWHERE BETWEEN FIVE MINUTES TO 120 MINUTES DEPENDING ON THE EMPLOYEE WORK DAY SCHEDULE. IN 2019, HEALTHPARTNERS IN PARTNERSHIP WITH SEIU HEALTHCARE MINNESOTA HOSTED A MARTIN LUTHER KING JR. DAY OF SERVICE WHERE 67 COLLEAGUES VOLUNTEERED THEIR TIME. PARTICIPANTS REPACKAGED 575 BAGS OF TWO-LOAD LAUNDRY DETERGENT, UPCYCLED 76 T-SHIRTS INTO REUSABLE TOTES, DECORATED 78 SANDWICH BAGS AND MADE 209 SANDWICHES. PARTICIPANTS TOTALED 39 VOLUNTEER HOURS. THE ITEMS WERE DONATED TO THE SANDWICH PROJECT MN, COMMUNITY EMERGENCY SERVICES, CENTER FOR VICTIMS OF TORTURE AND AMHERST H. WILDER. HEALTHPARTNERS CLINICS HOSTED A FOOD DONATION DRIVE IN PARTNERSHIP WITH THE SHERIDAN STORY, WHOSE MISSION IS TO FIGHT CHILD HUNGER. COLLEAGUES THAT WERE NOT ABLE TO PARTICIPATE IN THE DAY OF SERVICE DONATED FOOD. WE COLLECTED 2,626 POUNDS OF FOOD IN TOTAL. DONATIONS & VOLUNTEERISM ACTIVITIES THE FOOD GROUP HEALTHPARTNERS HAS HAD A PARTNERSHIP WITH THE FOOD GROUP FOR THE LAST FEW YEARS. WE ARE ONE OF ITS 170 FOOD SHELF SUPPORT PROGRAMS SERVING 32 COUNTIES IN MINNESOTA AND WISCONSIN. THE FOOD GROUP IS A FULL-SERVICE FOOD BANK THAT PROVIDES FREE FOOD, ACCESS TO BULK PURCHASING OF STAPLE ITEMS, AND FORMALIZED FOOD DRIVE PROGRAMS. IN 2019, HEALTHPARTNERS CONTRIBUTED 1,775 POUNDS OF DONATIONS AND $65 SERVING OVER 250 LOCAL FOOD SHELVES AND HUNGER RELIEF PARTNERS. THE DONATION PROVIDED 1,609 MEALS ACROSS MINNESOTA AND WISCONSIN. EMPLOYEE GIVING HEALTHPARTNERS' COMMITMENT TO IMPROVING THE HEALTH OF THE COMMUNITY EXTENDS BEYOND ITS DOORS. ADDRESSING DISPARITIES IS ONE OF THE REASONS HEALTHPARTNERS HAS A COMMITMENT TO WORKPLACE GIVING. A COMPREHENSIVE EMPLOYEE GIVING CAMPAIGN IS A KEY WAY TO PROVIDE A SAFETY NET OF SERVICES AND SUPPORT TO IMPROVE THE HEALTH OF THE COMMUNITY. TWICE A YEAR, HEALTHPARTNERS EMPLOYEES HAVE THE OPPORTUNITY TO MAKE DONATIONS THAT BENEFIT HEALTHPARTNERS PROGRAMS INTERNALLY AND THEIR OVERALL COMMUNITIES EXTERNALLY. THESE OPPORTUNITIES ARE THE ONE (FORMERLY SHARING AT WORK) CAMPAIGN, WHICH OCCURS DURING THE SPRING AND THE COMMUNITY GIVING CAMPAIGN, WHICH OCCURS DURING THE FALL. IN 2019, EMPLOYEES FROM HEALTHPARTNERS ORGANIZATIONS DONATED $1,196,054 TO THE ONE CAMPAIGN, WHICH RAISES FUNDS FOR PATIENT CARE, RESEARCH AND MEDICAL EDUCATION. THE TOTAL INCLUDED A $500,000 HEALTHPARTNERS MATCH. THE ONE CAMPAIGN ALSO RAISED MONEY FOR HEALTHPARTNERS HOSPICE AND PALLIATIVE CARE AND OTHER ORGANIZATIONS WITHIN HEALTHPARTNERS, INCLUDING ITS SIX HOSPITAL FOUNDATIONS - REGIONS HOSPITAL FOUNDATION, PARK NICOLLET FOUNDATION, LAKEVIEW MEMORIAL HOSPITAL FOUNDATION, AMERY REGIONAL HOSPITAL FOUNDATION, HUDSON HOSPITAL FOUNDATION, AND WESTFIELDS HOSPITAL FOUNDATION. THE FUNDS RAISED THROUGH THE COMMUNITY GIVING CAMPAIGN SUPPORTED EIGHT LOCAL FEDERATIONS: GREATER TWIN CITIES UNITED WAY, UNITED WAY OF WASHINGTON COUNTY-EAST, ST. CROIX VALLEY UNITED WAY, AND UNITED WAY OF CENTRAL MINNESOTA, COMMUNITY SHARES MINNESOTA, COMMUNITY HEALTH CHARITIES-MINNESOTA, COMMUNITY HEALTH FUND AND THE MINNESOTA ENVIRONMENTAL FUND. IN 2019, HEALTHPARTNERS' COMMUNITY GIVING CAMPAIGN RAISED $214,563.39, WHICH INCLUDED EMPLOYEE PLEDGES THROUGH AUTOMATIC PAYROLL DEDUCTIONS, $60,000 FROM HEALTHPARTNERS THAT WAS DISTRIBUTED TO ALL FEDERATIONS, AND ADDITIONAL EMPLOYEE FUNDRAISING DOLLARS THROUGH SPECIAL EVENTS ACROSS THE ORGANIZATION. IN- KIND DONATIONS: HEALTHPARTNERS SUPPORTS AND CONTRIBUTES TO NUMEROUS NON-PROFIT ORGANIZATIONS THROUGHOUT THE YEAR BY PROVIDING MEETING SPACE FOR THEM. IN ADDITION, HEALTHPARTNERS PROVIDES TIME AND OPPORTUNITIES FOR EMPLOYEES TO COORDINATE DRIVES FOR FOOD, CLOTHING, BOOKS AND TOYS ON LOCATION AT THE WORK PLACE. TOYS FOR TOTS RECEIVED MULTIPLE BOXES OF TOYS THIS HOLIDAY SEASON ALONG WITH SUPPORTING A FAMILY THRU THE CAP ORGANIZATION THRU DAKOTA COUNTY FOR THE HOLIDAYS. WE ALSO SUPPORTED A BOOK DRIVE FOR KIDS AND 192 BOOKS WERE DONATED TO COMMON BOND. COMMUNITY BUILDING ACTIVITIES TRIPLE AIM HEALTHPARTNERS IS WORKING TO TRANSFORM HEALTH CARE BY DELIVERING OUTSTANDING CARE AND SERVICE THAT IS CONSISTENT WITH THE INSTITUTE FOR HEALTHCARE IMPROVEMENT'S "TRIPLE AIM" INITIATIVE. HEALTHPARTNERS IS ONE OF 12 ORGANIZATIONS PARTICIPATING IN THE PROJECT, AN INTERNATIONAL INITIATIVE TO DEVELOP MODELS OF CARE THAT SIMULTANEOUSLY OPTIMIZE THE HEALTH OF THE POPULATION AND THE EXPERIENCE OF EACH INDIVIDUAL, WHILE REDUCING PER CAPITA HEALTH CARE COSTS. THE INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI) SELECTED HEALTHPARTNERS IN 2007 FOR THIS MULTI-YEAR PROJECT BASED ON INITIATIVES HEALTHPARTNERS HAD IN PLACE THAT SUPPORT THE TRIPLE AIM. BEING PART OF AN INTEGRATED ORGANIZATION ALLOWS ENTITIES TO ADOPT AND SHARE IMPROVEMENTS SUCH AS BEST PRACTICES AND PATIENT EDUCATION MATERIALS ACROSS THE SYSTEM. HEALTHPARTNERS CONTINUES TO WORK WITH THE TRIPLE AIM AS WE WORK TOWARDS EXCELLENCE IN HEALTH CARE. HEALTHPARTNERS IS DRIVING CHANGE THAT HELPS OUR MEMBERS LIVE HEALTHIER LIVES AND LOWERS COSTS. THROUGH OUR UNIQUE WELLNESS PROGRAMS, ADVOCACY EFFORTS AND INNOVATIVE PAYMENT APPROACHES WHICH INCENT AND REWARD QUALITY, WE ARE ABLE TO PROVIDE BETTER VALUE FOR OUR CUSTOMERS. WE COLLABORATE WITH OTHER PLANS, CARE PROVIDERS AND NON-PROFIT ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND DISSEMINATE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY AND COLLABORATE ON SYSTEM IMPROVEMENTS. BY PARTNERING WITH PROVIDERS, MEMBERS, PURCHASERS, AND THE COMMUNITY, WE ARE LEVERAGING OUR PLAN CAPABILITIES TO DEVELOP INITIATIVES, WHICH IMPROVE HEALTH, MEMBER EXPERIENCE AND AFFORDABILITY. TOTAL COST OF CARE TOTAL COST OF CARE (TCOC), IS A METHOD OF MEASURING HEALTH CARE AFFORDABILITY. TCOC MEASURES ARE POWERFUL ANALYTICAL TOOLS FOR HEALTH PLANS, PROVIDERS, MEDICAL GROUPS, GOVERNMENT AGENCIES, EMPLOYERS AND OTHERS WITH A STAKE IN REDUCING HEALTH CARE COST TRENDS. THEY CAN HELP PINPOINT WAYS TO MAKE HEALTH CARE MORE AFFORDABLE WITHOUT SACRIFICING QUALITY OR EXPERIENCE. MANY ORGANIZATIONS HAVE EXPERIMENTED WITH TCOC MODELS IN RECENT YEARS. HEALTHPARTNERS' TOTAL COST OF CARE AND RESOURCE USE (TCOC) FRAMEWORK ADDRESSES ONE OF THE MOST FUNDAMENTAL PROBLEMS RELATED TO POPULATION HEALTH: RISING HEALTH CARE COSTS. HEALTHPARTNERS HAS DEVELOPED A TCOC MODEL THAT IS UNIQUE IN A SIGNIFICANT WAY. IT IS A FULL-POPULATION, PERSON-CENTERED MEASUREMENT TOOL THAT ACCOUNTS FOR 100 PERCENT OF THE CARE PROVIDED TO A PATIENT. ADDITIONALLY, IT SUPPLIES A REPORTING SUITE TO SUPPORT MULTIPLE LEVELS OF ANALYSIS, CONSIDERING THE COST OF CARE PROVIDED TO A PATIENT (OR "TOTAL COST INDEX"), AND INCORPORATES AN INNOVATIVE APPROACH TO MEASURING RESOURCES USED IN PROVIDING THAT CARE (OR "TOTAL RESOURCE USE INDEX"). WHEN USED IN COMBINATION, THESE MEASURES YIELD MORE COMPREHENSIVE, REVEALING AND ACTIONABLE RESULTS THAN COST MEASURES ALONE. USING THIS SYSTEM, WHICH HAS BEEN MORE THAN A DECADE IN DEVELOPMENT AND STAGED-IN USE, HEALTHPARTNERS HAS OUTPERFORMED MINNESOTA, REGIONAL AND NATIONAL RISK-ADJUSTED COST OF CARE BENCHMARKS FOR MANY YEARS. HEALTHPARTNERS FINANCIALLY INCENTS PROVIDERS THROUGH ITS TCOC PROGRAM TO ACHIEVE THE INSTITUTE FOR HEALTHCARE IMPROVEMENT'S TRIPLE AIM: IMPROVING THE HEALTH OF THE POPULATION, ENHANCING THE PATIENTS EXPERIENCE AND MAKING HEALTH CARE MORE AFFORDABLE. HEALTHPARTNERS HAS BEEN DEVELOPING HEALTH CARE COST OF CARE AND RESOURCE USE MEASURES SINCE 1995. SUSTAINABILITY OUR SUSTAINABILITY PROGRAM IS IN ALIGNMENT WITH AND FULLY SUPPORTS THE MISSION OF OUR ORGANIZATION. THE SUSTAINABILITY DEPARTMENT IS RESPONSIBLE FOR MONITORING AND MAKING RECOMMENDATIONS FOR IMPROVING ENERGY EFFICIENCY, MINIMIZING WASTE, PURCHASING ENVIRONMENTALLY PREFERRED MATERIALS WHEN APPROPRIATE, MINIMIZING OUR IMPACT ON THE NATURAL ENVIRONMENT AND INTERACTING WITH THE INTERESTED STAKEHOLDERS OF THE ORGANIZATION AND IN THE COMMUNITY. HEALTHPARTNERS IS COMMITTED TO CARING FOR THE PLACES WHERE WE LIVE AND WORK SO WE CAN PROVIDE A HEALTHIER, CLEANER AND MORE LIVABLE ENVIRONMENT FOR OUR EMPLOYEES, MEMBERS, PATIENTS AND FUTURE GENERATIONS. OUR SUSTAINABILITY GOALS WILL BE TO: EXPAND THE USE OF SUSTAINABLE AND EARTH-FRIENDLY PRACTICES THAT HELP US WORK SMARTER, BE HEALTHIER AND SAVE MONEY. ENCOURAGE EMPLOYEES TO PARTICIPATE IN, CHAMPION OR SUPPORT SUSTAINABILITY PRACTICES, BOTH AT WORK AND AT HOME. MEASURE AND MONITOR OUR PROGRESS TOWARD OUR SUSTAINABILITY GOALS. LEAD, ADVOCATE OR IMPLEMENT INITIATIVES THAT IMPROVE THE HEALTH AND WELL-BEING OF THE COMMUNITIES WE SERVE. |
| PART III, CONT. |
HEALTHPARTNERS HAS MANY GREEN TEAMS ACROSS OUR ORGANIZATION THAT WORK HARD ON LEADING OUR SUSTAINABILITY INITIATIVES. GREEN TEAMS ARE BASED AT OUR HEALTHPARTNERS HEADQUARTERS IN BLOOMINGTON, HUDSON HOSPITAL & CLINIC, LAKEVIEW HOSPITAL, METHODIST HOSPITAL, REGIONS HOSPITAL, WESTFIELDS HOSPITAL & CLINIC, AMERY HOSPITAL & CLINIC, THE PARK NICOLLET MAIN CAMPUS CLINIC COMPLEX IN ST. LOUIS PARK AND SEVERAL OF OUR CLINICS. IN 2019, HEALTHPARTNERS HELD EARTH DAY EVENTS ACROSS THE ORGANIZATION. WE HELD EDUCATIONAL SESSIONS ON SUSTAINABILITY INITIATIVES, HELD PAPER SHREDDING DAYS, GAVE AWAY 4,000 BUTTERFLY BOMBS FROM PLANTABLES AND HELD LUNCH & LEARNS HEALTHPARTNERS HAS ALSO BEEN A PIONEER IN REDUCING THE AMOUNT OF MEDICATION WASTE IN THE COMMUNITY BY CREATING A MEDICINE TAKE-BACK PROGRAM. THIS TAKE-BACK PROGRAM BEGAN IN 2011 TO COLLECT UNNEEDED AND UNUSED MEDICATION FROM COMMUNITY MEMBERS FOR FREE. IN 2019, WE HAD 25 MEDICINE TAKE-BACK KIOSKS IN SERVICE AT OUR CLINICS AND HOSPITALS. THESE KIOSKS CAN ACCEPT CONTROLLED SUBSTANCES AND OTHER MEDICATIONS. HEALTHPARTNERS IS ABLE TO PROPERLY DISPOSE OF THESE MEDICATIONS SO THEY ARE NOT DISCHARGED TO THE ENVIRONMENT OR END UP BEING MISUSED. IN 2019, HEALTHPARTNERS COLLECTED OVER 13,000 POUNDS OF MEDICATION FROM THE PUBLIC THROUGH THIS PROGRAM. SINCE 2011, WE HAVE COLLECTED OVER 35,000 POUNDS OF MEDICINES. TO DATE THE ORGANIZATION HAS SPENT ABOUT $146,000 OR $4.17 PER POUND FOR PROPER DISPOSAL OF MEDICINES. IN 2019, OUR SOLAR PANELS PRODUCED THE EQUIVALENT OF OVER 1,000 HOUSES' WORTH OF ELECTRICITY, AND WE HAVE SIGNED AGREEMENTS THAT WILL PRODUCE OVER 2,000 HOUSES' WORTH OF SOLAR ELECTRICITY STARTING IN 2020. HEALTHPARTNERS WON A 2019 SUSTAINABILITY AWARD FOR EXEMPLARY SUSTAINABILITY STRATEGY FOR THE FOURTH YEAR IN A ROW FROM PRACTICE GREENHEALTH, THE LEADING HEALTH CARE SUSTAINABILITY ORGANIZATION IN NORTH AMERICA. HEALTHPARTNERS HAS RECEIVED ADDITIONAL HIGH HONORS NATIONALLY FROM PRACTICE GREENHEALTH, WINNING 29 AWARDS IN 2019. AMERY HOSPITAL & CLINIC, HUDSON HOSPITAL & CLINIC AND WESTFIELDS HOSPITAL & CLINIC HAVE ALL RECEIVED A GREEN MASTERS AWARD FROM THE WISCONSIN SUSTAINABLE BUSINESS COUNCIL. IN 2019, SIX OF OUR HOSPITALS WERE NAMED TO THE BECKER'S GREENEST HOSPITAL IN AMERICA LIST. HEALTHY EQUITY SPONSOR GROUP OUR HEALTH EQUITY SPONSOR GROUP PROVIDES STRATEGIC LEADERSHIP IN PLANNING AND EXECUTING ACTIVITIES AIMED AT IMPROVING HEALTH EQUITY THROUGH REDUCING HEALTH CARE DISPARITIES, IMPROVING ACCESS, AND SUPPORTING AN INCLUSIVE CULTURE. THE GROUP ALIGNS HEALTH EQUITY ACTIVITIES ACROSS THE ORGANIZATION THROUGH INCLUSION IN ANNUAL PLANS, AND SUPPORTS TRACKING AND MONITORING OF PROGRESS. THE HEALTH EQUITY SPONSOR GROUP: PROVIDES ORGANIZATION-WIDE APPROACH TO MEASURE AND REDUCE HEALTH CARE DISPARITIES SUPPORTS WORKFORCE DEVELOPMENT INITIATIVES AIMED AT REINFORCING CULTURAL HUMILITY AND RESPECT, AND INCREASING AWARENESS OF CULTURAL ISSUES IMPROVES CARE AND SERVICE FOR PERSONS WHO HAVE LIMITED ENGLISH PROFICIENCY AND PATIENTS WHO ARE HEARING IMPAIRED INVOLVES PATIENTS AND MEMBERS IN THE PLANNING AND IMPLEMENTATION OF HEALTH EQUITY APPROACHES ENGAGES COMMUNITIES IN STRATEGIES AND PARTNERSHIPS TO PROMOTE HEALTH EQUITY PROVIDES RECOMMENDATIONS AND DIRECTION FOR DATA COLLECTION, ANALYSIS AND REPORTING ACROSS THE ORGANIZATION COMMUNICATES PROGRESS ON INITIATIVES ACROSS THE ORGANIZATION, AND EXTERNALLY AS APPROPRIATE COMMUNITY COLLABORATION TO GAIN INSIGHTS AND ENGAGE COMMUNITY WE HAVE BUILT A CULTURE OF HEALTH EQUITY IN OUR ORGANIZATION THROUGH PARTNERSHIPS WITH COMMUNITY ORGANIZATIONS. OUR 2019 COMMUNITY HEALTH NEEDS ASSESSMENTS AND PLANS, CONDUCTED BY EACH OF OUR HOSPITALS, FRAMED HEALTH EQUITY AS AN UNDERLYING DRIVER FOR ALL OF THE HOSPITAL COMMUNITY HEALTH IMPLEMENTATION PLANS. DURING THAT PROCESS, WE ENGAGED COMMUNITY MEMBERS, PUBLIC HEALTH, AND OUR OWN CLINICIANS TO MORE DEEPLY UNDERSTAND HOW WE MIGHT IMPACT THE HEALTH OF OUR COMMUNITY. COMMUNITY PARTNERSHIP DEVELOPMENT IS A CORE STRATEGY IN OUR WORK TO PROMOTE HEALTH EQUITY. WE INVEST IN SIX GENERAL AREAS: HEALTHY CHILDREN, MENTAL HEALTH, NUTRITION AND FITNESS, HEALTH EQUITY, WELLNESS AND PREVENTION AND RESEARCH AND EDUCATION. WE ALSO HAVE LARGER, MULTI-YEAR PARTNERSHIPS AND CAMPAIGNS WITH COMMUNITY-BASED ORGANIZATIONS TO IMPACT HEALTH DETERMINANTS, SUCH AS THE MAKEITOK CAMPAIGN, POWERUP AND LITTLE MOMENTS COUNT. EXAMPLES OF PARTNERS INCLUDE ORGANIZATIONS SUCH AS THE WILDER FOUNDATION/ ST. PAUL PROMISE NEIGHBORHOOD, THE YWCA, NORTHSIDE ACHIEVEMENT ZONE, NAMI, OVER 60 SCHOOLS THROUGHOUT THE REGION, HUNGER SOLUTIONS, AND MANY OTHERS. THIS YEAR MARKED THE BEGINNING OF A NEW PARTNERSHIP WITH PENUMBRA THEATER, A LOCAL THEATER COMPANY THAT CREATES PROFESSIONAL PRODUCTIONS FOCUSED ON THE AFRICAN AMERICAN EXPERIENCE. IN JUNE, PENUMBRA HOSTED AN EVENT FOR REGIONS HOSPITAL FOUNDATION THAT FEATURED INFANT AND MATERNAL MORTALITY IN THE AFRICAN AMERICAN POPULATION AND HOW OUR BIRTH CENTER IS WORKING TO ADDRESS THIS ISSUE. ADDITIONALLY, HEALTHPARTNERS IS SPONSORING THE COMMISSIONING AND DEVELOPMENT OF A PLAY WRITTEN BY HARRISON DAVID RIVERS AND DIRECTED BY TALVIN WILKS. THE PLAY, TENTATIVELY TITLED WEATHERING, WILL EXPLORE THE RACIAL DISPARITIES IN MATERNAL MORTALITY, AND THE ADVERSE HEALTH OUTCOMES FOR BLACK WOMEN AND THEIR BABIES. WE CONTINUE OUR WORK WITH THE ITASCA PROJECT. THIS IS AN EMPLOYER-LED ALLIANCE TO ADDRESS REGIONAL ISSUES THAT AFFECT OUR FUTURE COMPETITIVENESS AND QUALITY OF LIFE. A MAJOR FOCUS OF THE ITASCA PROJECT IS CLOSING THE GAP ON SOCIOECONOMIC DISPARITIES IN THE REGION THROUGH COLLECTIVE ACTION BY BUSINESSES. IN LATE 2018 AND INTO 2019, HEALTHPARTNERS SPONSORED AND PARTNERED WITH THE YWCA MINNEAPOLIS TO MOVE FROM CONVERSATION TO ACTION WITH A FOUR PART SERIES CALLED IT'S TIME TO ACT. THE SERIES FOCUSED ON HONEST CONVERSATIONS TO EMPOWER PARTICIPANTS TO ENGAGE IN DEEPER CONVERSATIONS AROUND RACE, EQUITY, FAITH AND SOCIAL JUSTICE. TOPICS INCLUDED: SYSTEMIC RACISM: IDENTIFYING IT AND DISMANTLING IT WITH DR. NELL IRVIN PAINTER; WHITE FRAGILITY: UNPACKING PRIVILEGE WITH DR. ROBIN DIANGELO; BEFORE JESUS WAS WHITE: UNLEARNING OUR TRUTHS WITH REV DR. CURTISS DE YOUNG AND ANTHONY GALLOWAY; AND RACISM AND SEXISM: REVEALING THE INTERSECTIONALITY WITH JOHN BIEWEN. FOR THE PAST THREE YEARS, PARK NICOLLET HAS PARTNERED WITH MINNEAPOLIS ROOSEVELT HIGH SCHOOL'S HEALTH CAREERS PROGRAM TO OFFER MENTORSHIP OPPORTUNITIES FOR CAREER EXPLORATION IN THE HEALTH CARE SETTING. THE STUDENTS ARE ASSIGNED A MENTOR AND SPEND TIME SHADOWING A SPECIALTY OR HEALTH CAREER OF THEIR INTEREST. WITH RECENT STATISTICS OF 1 IN 10 MINNESOTANS BEING FOOD INSECURE, HEALTHPARTNERS AND PARK NICOLLET CLINICS AND HOSPITALS ARE INCREASINGLY SCREENING PATIENTS FOR FOOD INSECURITY, USING A VALIDATED SCREENING APPROACH. WE ARE CONTINUING TO DEEPEN OUR PARTNERSHIP WITH HUNGER SOLUTIONS MINNESOTA TO HANDLE OUR REFERRALS FOR PATIENTS WHO SCREEN POSITIVE. WE ARE ALSO WORKING TO CREATE AN AUTOMATIC REFERRAL PROCESS ORGANIZATION-WIDE. EQUITABLE CARE CHAMPIONS THE HEALTHPARTNERS EQUITABLE CARE CHAMPIONS PROGRAM CONTINUED IN 2019. THE CHAMPIONS ARE STAFF MEMBERS AND PROVIDERS WHO RECEIVE EXPERT TRAINING SO THEY CAN BECOME ADVOCATES AND SERVE AS LOCAL RESOURCES FOR THEIR COLLEAGUES IN CARING FOR PATIENTS FROM DIVERSE CULTURES AND THOSE WITH LIMITED ENGLISH PROFICIENCY. NEARLY 200 CHAMPIONS PARTICIPATED IN 2019. IN ADDITION TO PRODUCING CULTURE ROOTS, THE EQUITABLE CARE CHAMPIONS TEAM DISTRIBUTED SEVERAL E-BLASTS AND ANNOUNCEMENTS TO HELP INCREASE CHAMPIONS' AWARENESS OF AND PARTICIPATION IN VARIOUS HEALTH-EQUITY-RELATED EVENTS AND ACTIVITIES. |
| PART III, CONT. |
THE EQUITABLE CARE CHAMPIONS PROGRAM CONTINUED ITS QUARTERLY WEBEXES PRESENTATIONS IN 2019 TO HELP CHAMPIONS STAY UPDATED ON HEALTH EQUITY ACTIVITIES, PROGRAMS AND INITIATIVES HAPPENING ACROSS OUR SYSTEM. TOPICS INCLUDE DISPARITIES IN PEDIATRIC IMMUNIZATION RATES (APRIL), IHI: PURSUING HEALTH EQUITY (JULY), HEART HEALTH IN THE SOMALI COMMUNITY (OCTOBER) AND UNDERUSE OF INTERPRETERS: WHAT THE RESEARCH SHOWS, WHAT WE CAN DO (DECEMBER). THE WEBEXES WERE WELL-ATTENDED AND GENERATED POSITIVE FEEDBACK. THE 2019 EQUITABLE CARE CHAMPIONS ANNUAL EVENT WAS HELD ON MAY 29 ON THE HEALTHPARTNERS CAMPUS (8170 BUILDING). AT THIS EVENT, THE CHAMPIONS SPONSORED A PRESENTATION TITLED, "ADVANCING HEALTH EQUITY: ACTIONABLE STRATEGIES FOR BUILDING TRUST." THE GUEST SPEAKER WAS DR. JACKSON, PROGRAM DIRECTOR OF SPINAL CORD MEDICINE AND MEDICAL DIRECTOR OF PATIENT EXPERIENCE AT REGIONS. DR. JACKSON DISCUSSED TRUST AND HOW IT AFFECTS THE ADVANCEMENT OF HEALTH EQUITY. DR. JACKSON PROVIDED A BRIEF HISTORICAL CONTEXT AND ILLUSTRATED HOW OUR CURRENT SOCIOECONOMIC CLIMATE CAN AFFECT THE CARE WE GIVE AND THE CARE WE RECEIVE. OUR HISTORY AND CURRENT CLIMATE, ALONG WITH PATIENTS AND PROVIDERS' INDIVIDUAL EXPERIENCES, CAN DEGRADE TRUST AND AFFECT THE PATIENT EXPERIENCE. DR. JACKSON DESCRIBED HOW WE CAN BUILD (OR REBUILD) TRUST THROUGH TIME, RELATIONSHIP, UNDERSTANDING, SACRIFICE AND OUTWARD THINKING. A BRIEF INTERACTIVE SESSION ALLOWED PARTICIPANTS TO REFLECT ON HOW THEY CAN APPLY THESE PRINCIPLES TO THEIR WORK. COLLECTION AND USE OF DATA ON RACE, ETHNICITY AND LANGUAGE PREFERENCES HEALTHPARTNERS SYSTEMATICALLY COLLECTS DATA ON RACE/ETHNICITY, LANGUAGE AND COUNTRY OF ORIGIN DIRECTLY FROM PATIENTS AND MEMBERS IN A VARIETY OF WAYS, ALL OF THEM VOLUNTARY. THESE DATA COLLECTION SOURCES INCLUDE HEALTHPARTNERS.COM, TELEPHONE CONTACTS WITH HEALTHPARTNERS CASE MANAGEMENT DEPARTMENT, ONLINE THROUGH OUR HEALTH ASSESSMENT, THE ELECTRONIC MEDICAL RECORD IN OUR CARE DELIVERY SYSTEM AND IN OUR DENTAL GROUP. WE'VE FOUND THAT COLLECTING THIS INFORMATION FACE-TO-FACE FROM PATIENTS AT THE POINT OF CARE OR HEALTH PLAN CONTACT IS AN EFFECTIVE DATA COLLECTION METHOD. ACROSS OUR CARE DELIVERY SYSTEM, WE HAVE COLLECTED RACE AND LANGUAGE INFORMATION FOR OVER 90% OF OUR PATIENTS, WITH LANGUAGE AND RACE COLLECTION RATES AT OUR HOSPITALS EXCEEDING 97% IN 2019. WE USE THESE DATA TO MONITOR THE QUALITY OF CARE DELIVERED AND PATIENT EXPERIENCE BY RACE/ETHNICITY AND LANGUAGE. WE ALSO USE THE DATA TO IDENTIFY STRATEGIES TO REDUCE HEALTH DISPARITIES IN TREATMENT, OUTCOMES AND SERVICE. WE INCLUDE RACE/ETHNICITY DATA ON THE MEMBER REGISTRIES WE MAKE AVAILABLE TO NETWORK PROVIDERS, SO THEY CAN IDENTIFY AND ADDRESS DISPARITIES AMONG THEIR PATIENTS. WHERE DATA ARE VOLUNTARILY AVAILABLE ON PROVIDER RACE/ETHNICITY, LANGUAGE AND/OR COUNTRY OF ORIGIN, WE USE THOSE DATA AS A RESOURCE TO RESPOND TO PATIENT REQUESTS. LANGUAGE ASSISTANCE HEALTHPARTNERS PROVIDES INTERPRETER SERVICES IN ALL KEY LANGUAGES SPOKEN BY PATIENTS AND HAVE ACCESS TO OVER 200 LANGUAGES THROUGH TELEPHONE AND THE USE OF VIDEO REMOTE INTERPRETATION. WE CONSISTENTLY PROVIDE HIGH QUALITY FACE-TO-FACE (INCLUDING DEDICATED STAFF IN HIGH-VOLUME LOCATIONS), TELEPHONE AND VIDEO REMOTE INTERPRETER SERVICES TO OUR PATIENTS IN THEIR PREFERRED LANGUAGE FOR HEALTH CARE. 100% OF EMPLOYED INTERPRETERS AT HEALTHPARTNERS HAVE A MINIMUM OF 40 HOURS OF PROFESSIONAL TRAINING. 68% OF REGIONS HOSPITAL AND 33% OF PARK NICOLLET EMPLOYED INTERPRETERS HOLD NATIONAL CERTIFICATION. UPDATED ANNUALLY, OUR LANGUAGE ASSISTANCE PLAN SETS ORGANIZATIONAL BEST PRACTICES AND EXPECTATIONS, AND IS ACCOMPANIED BY THE PRACTICAL YOUR GUIDE TO INTERPRETER SERVICES. YOUR GUIDE PROVIDES ANSWERS TO QUESTIONS SUCH AS HOW TO ACCESS AN INTERPRETER AND HOW TO TALK WITH PATIENTS WHO WISH TO RELY ON FAMILY MEMBERS TO INTERPRET. TRAINING IS CONDUCTED ON THESE TOOLS TO SUPPORT CONTINUED IMPROVEMENT IN HEALTH AND EXPERIENCE OUTCOMES. MOST RECENTLY, IT HAS BEEN FURTHER UPDATED TO REFLECT THE UPDATED AND EXPANDED VIDEO AND AUDIO REMOTE TECHNOLOGY WE USE FOR INTERPRETATION SERVICES. HEALTHPARTNERS INTERPRETER SERVICES LEADERS HAVE REGULAR MEETINGS WITH ALL CONTRACTED AGENCIES TO ENSURE THEY ARE MEETING SERVICE STANDARDS AND TO ENGAGE THEM IN IMPROVEMENT ACTIVITIES THAT SUPPORT THE TRIPLE AIM. VOCERA UNITS HAVE BEEN ACTIVATED AND DUAL HANDSET PHONES DEPLOYED AT ADMISSION AT OUR LARGEST HOSPITAL TO SUPPORT IMPROVED ACCESS TO AND USE OF TELEPHONIC LANGUAGE SERVICES. SEVERAL CLINIC SITES ALSO MADE IMPROVEMENTS TO THEIR INFRASTRUCTURE AND WORK FLOW TO OFFER IMPROVED TELEPHONIC LANGUAGE SERVICES, AND VIDEO REMOTE SERVICES ARE AVAILABLE WIDELY THROUGHOUT OUR HOSPITALS AND CLINICS. INTERPRETER AWARENESS EDUCATION CONTINUES TO BE OFFERED IN MULTIPLE NEW EMPLOYEE SETTINGS AS A REGULAR PART OF THE AGENDA, INCLUDING PROVIDER NEO AT HEALTHPARTNERS, HSC NEW, REGIONS NEO, AND NEW RESIDENT ORIENTATION. HEALTHPARTNERS MEMBER SERVICES, SALES, CASE MANAGEMENT AND OTHER REPRESENTATIVES ALSO ARE TRAINED IN HOW TO USE TELEPHONIC INTERPRETER SERVICES. HEALTHPARTNERS AND PARK NICOLLET ALSO SPONSOR SEVERAL INTERPRETER CONTINUING EDUCATION WORKSHOPS EACH YEAR FOR BOTH EMPLOYED AND CONTRACTED INTERPRETERS. IN 2019, WORKSHOPS WERE OFFERED ON (1) TRAUMA-INFORMED CARE, (2) NEURO-PSYCH TESTING AND PARKINSON'S DISEASE, (3) APPOINTMENT PREPARATION, AND (4) SKILL TRAINING FOR INTERPRETERS ON APPOINTMENT PREPARATION. HEALTHPARTNERS INTERPRETERS ARE INVOLVED IN A NUMBER OF ACTIVITIES THAT BENEFIT OUR PATIENTS, MEMBERS AND COMMUNITY. IN 2019, THESE ACTIVITIES INCLUDED: TRAINING 18 STUDENT INTERNS, INCLUDING 14 FROM CENTURY COLLEGE AND FOUR FROM HAMLINE UNIVERSITY. PARTICIPATING IN COMMUNITY BENEFIT ACTIVITIES, INCLUDING: REVIEWING TRANSLATED SOMALI, HMONG, AND SPANISH HEALTH EDUCATION MATERIALS. PROVIDING FEEDBACK ON THE DESIGN OF NEW BIRTH CENTER CARE BOARDS FOR PATIENTS AND FAMILIES PROVIDING TRAINING TO COMMUNITY INTERPRETERS THROUGH FOUR CONTINUING EDUCATION EVENTS. A TOTAL OF 26 STAFF INTERPRETERS TRAINED IN SIMULTANEOUS INTERPRETING BEGAN PROVIDING SERVICES IN SEVEN LANGUAGES FOR MENTAL HEALTH GROUP THERAPY SESSIONS IN EARLY 2017. SERVICES WERE AIMED AT IMPROVING LIMITED ENGLISH PROFICIENT (LEP) PATIENT ACCESS TO THE FULL ARRAY OF AVAILABLE INPATIENT THERAPIES, WITH AN ULTIMATE GOAL OF REDUCING EXCESS INPATIENT DAYS FOR LEP PATIENTS. THIS NEW PROGRAM CONTRIBUTED TO A SIX-DAY IMPROVEMENT IN LENGTH OF STAY FOR LEP PATIENTS WHEN COMPARING DATA FROM 2016 TO RESULTS IN 2019. THROUGH OUR PARTNERSHIP WITH HEALTHWISE, MORE THAN 3,600 PATIENT INSTRUCTIONS ARE NOW AVAILABLE IN EPIC IN ENGLISH AND SPANISH. THESE INSTRUCTIONS CAN BE ADDED TO THE AFTER VISIT SUMMARY/DISCHARGE INSTRUCTIONS AND PRINTED FOR PATIENTS. PHYSICAL ACTIVITY AND WELLNESS HEALTHPARTNERS OFFERED INCENTIVES IN 2019 FOR GETTING PHYSICALLY ACTIVE AND STAYING FIT THROUGH THE HEALTHPARTNERS FREQUENT FITNESS PROGRAM. THE FREQUENT FITNESS PROGRAM PROVIDES FULLY INSURED MEMBERS THE OPPORTUNITY TO EARN A REIMBURSEMENT OF UP TO $20 ON THEIR MONTHLY FITNESS CLUB DUES AT OVER 5,000 HEALTH CLUB LOCATIONS IF THEY ACHIEVE AT LEAST 12 WORKOUTS IN THE MONTH (SELF-INSURED MEMBERS HAD ACCESS TO THE FREQUENT FITNESS PROGRAM IF THEIR EMPLOYER ELECTED TO OFFER THE PROGRAM). MORE THAN ONE OUT OF THREE MEMBERS ENROLLED IN THE PROGRAM MET THE MONTHLY WORKOUT GOAL IN 2018 AND GOT REIMBURSED. FRUIT AND VEGGIE RX WE CONTINUED TO EXPAND THE FRUIT AND VEGGIE PRESCRIPTION PROGRAM (FRUITS AND VEGGIE RX). THE NUMBER OF FRUIT AND VEGETABLE "PRESCRIPTIONS" (VOUCHERS) WE DISTRIBUTED INCREASED FROM 29,758 IN 2018 TO 31,245 IN 2019. THE PROGRAM IS POPULAR WITH FAMILIES AND OUR CLINICIANS, WITH THE MESSAGE TO TRY NEW FRUITS AND VEGETABLES. FROM JUNE THROUGH JULY, KIDS HAVING A WELL EXAM AT HEALTHPARTNERS, PARK NICOLLET OR STILLWATER MEDICAL GROUP CLINICS RECEIVED A $10 VOUCHER REDEEMABLE FOR FRESH FRUITS AND VEGETABLES AT ANY CUB FOODS, COLBURNS, ECONO FOODS OR FAMILY FRESH MARKET. OUR DISTRIBUTION CONTINUES TO GROW EACH YEAR, AS DOES THE NUMBER OF LOCATIONS WERE WE WILL USE THE VOUCHERS. EXPANSION HAS INCLUDED SCHOOL-BASED CLINICS AND OUR WELL@WORK CLINICS. |
| PART III, CONT. |
COMMUNITY BENEFIT OPERATIONS: COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) IN 2015, A COMPREHENSIVE, SIX-STEP COMMUNITY HEALTH NEEDS ASSESSMENT ("CHNA") COLLABORATION WAS CONDUCTED FOR HEALTHPARTNERS AND ITS HOSPITALS (REGIONS, LAKEVIEW HOSPITAL, HUDSON HOSPITAL, WESTFIELDS HOSPITAL, AMERY REGIONAL MEDICAL CENTER, AND PARK NICOLLET METHODIST HOSPITAL) BY COMMUNITY HOSPITAL CONSULTING TO DETERMINE THE GREATEST HEALTH NEEDS IN THE COMMUNITIES THEY SERVE. THESE HOSPITALS SERVE SIMILAR COMMUNITIES AND HAVE OVERLAPPING STUDY AREAS. THE SYSTEM'S STUDY AREA IS DEFINED AS DAKOTA, HENNEPIN, RAMSEY, SCOTT, AND WASHINGTON COUNTIES IN MINNESOTA AND POLK AND ST. CROIX COUNTIES IN WISCONSIN. DATA ELEMENTS REGARDING ALL SEVEN COUNTIES IN THE SYSTEM'S STUDY AREA ARE INCLUDED IN THIS REPORT FOR COMPARISON, AND ARE ALSO PROVIDED AS AN OPPORTUNITY FOR THE HOSPITALS TO WORK TOGETHER TO MEET THE NEEDS IDENTIFIED IN THE OVERLAPPING COUNTIES. DEMOGRAPHICS: CHC CONSULTING ANALYZED THE MOST CURRENT DEMOGRAPHICS OF RESIDENTS IN RAMSEY, WASHINGTON, AND DAKOTA COUNTIES INCLUDING: OVERALL POPULATION, POPULATION BY RACE AND ETHNICITY, MEDIAN AGE, MEDIAN HOUSEHOLD INCOME, POVERTY LEVELS, FOOD INSECURITY, AND EDUCATIONAL ATTAINMENT. HEALTH DATA COLLECTION: CHC CONSULTING ANALYZED THE MOST CURRENT HEALTH DATA AVAILABLE PERTAINING TO RESIDENTS IN RAMSEY, WASHINGTON, AND DAKOTA COUNTIES INCLUDING: MORTALITY RATES, CHRONIC CONDITIONS, HEALTH BEHAVIORS, MENTAL HEALTH, COMMUNICABLE DISEASES, PREVENTION AND NATALITY. COMMUNITY INPUT: AS A PART OF COUNTY-WIDE ASSESSMENTS, SURVEYS AND LISTENING SESSIONS WERE CONDUCTED TO GATHER INPUT FROM COMMUNITY RESIDENTS. IN ADDITION, REGIONS CONDUCTED COMMUNITY CONVERSATIONS ON JUNE 16, 2015 AND JULY 14, 2015 TO GAIN INSIGHT SURROUNDING SIGNIFICANT HEALTH NEEDS. FINAL PRIORITIZED NEEDS: MENTAL AND BEHAVIORAL HEALTH ACCESS AND AFFORDABILITY CHRONIC DISEASE AND ILLNESS PREVENTION EQUITABLE CARE IN 2018, WE WORKED ON OUR NEXT CYCLE OF CHNA FOR 2019-2021. CHNA PRIORITIZATION - FIVE PRIORITY AREAS: ACCESS TO CARE ACCESS TO CARE REFERS TO HAVING EQUITABLE ACCESS TO APPROPRIATE, CONVENIENT AND AFFORDABLE HEALTH CARE. THIS INCLUDES FACTORS SUCH AS PROXIMITY TO CARE, ACCESS TO PROVIDERS, COST, INSURANCE COVERAGE, AND MEDICAL TRANSPORTATION, CARE COORDINATION WITHIN THE HEALTH CARE SYSTEM AND CULTURAL SENSITIVITY AND RESPONSIVENESS. ACCESS TO HEALTH ACCESS TO HEALTH REFERS TO THE SOCIAL AND ENVIRONMENTAL CONDITIONS THAT DIRECTLY AND INDIRECTLY AFFECT PEOPLE'S HEALTH SUCH AS HOUSING, INCOME, EMPLOYMENT, EDUCATION AND MORE. THESE FACTORS, ALSO REFERRED TO AS SOCIAL DETERMINANTS OF HEALTH, DISPROPORTIONATELY IMPACT LOW INCOME COMMUNITIES AND COMMUNITIES OF COLOR. MENTAL HEALTH AND WELL-BEING MENTAL HEALTH AND WELL-BEING REFERS TO THE INTERCONNECTION BETWEEN MENTAL ILLNESS, MENTAL HEALTH, MENTAL WELL-BEING AND THE ASSOCIATED STIGMA. POOR MENTAL HEALTH IS ASSOCIATED WITH POOR QUALITY OF LIFE, HIGHER RATES OF CHRONIC DISEASE AND A SHORTER LIFESPAN. NUTRITION AND PHYSICAL ACTIVITY NUTRITION AND PHYSICAL ACTIVITY REFERS TO EQUITABLE ACCESS TO NUTRITION, PHYSICAL ACTIVITY AND FOOD AND FEEDING CHOICES. POOR NUTRITION AND PHYSICAL INACTIVITY ARE MAJOR CONTRIBUTORS TO OBESITY AND CHRONIC DISEASES SUCH AS DIABETES, HEART DISEASE AND STROKE, WHICH DISPROPORTIONALLY IMPACT LOW INCOME COMMUNITIES AND COMMUNITIES OF COLOR. SUBSTANCE ABUSE SUBSTANCE ABUSE AND ADDICTION ARE THE EXCESSIVE USE OF SUBSTANCES INCLUDING ALCOHOL, TOBACCO, PRESCRIPTION DRUGS, OPIOIDS AND OTHER DRUGS IN A MANNER THAT IS HARMFUL TO HEALTH AND WELL-BEING. HEALTHPARTNERS DISCUSSED AND CONSIDERED ADDITIONAL OR ALTERNATIVE PRIORITIES DURING THE PRIORITIZATION PROCESS, INCLUDING: OLDER ADULT HEALTH/AGING, MATERNAL AND CHILD HEALTH, ENVIRONMENTAL HEALTH AND INJURY AND VIOLENCE. THESE NEEDS WERE NOT SELECTED AS TOP FIVE PRIORITIES IN THE CONSENSUS BUILDING PROCESS; HOWEVER, THE THEMES WILL BE CONSIDERED IN THE IMPLEMENTATION OF THE SELECTED PRIORITY AREAS. HEALTHPARTNERS APPROACH TO EQUITY AT HEALTHPARTNERS, A TOP PRIORITY IS TO MAKE SURE EVERYONE HAS EQUAL ACCESS TO EXCELLENT AND RELIABLE HEALTH CARE AND SERVICES, TO WORK TOWARD A DAY WHERE EVERY PERSON, REGARDLESS OF THEIR SOCIAL CIRCUMSTANCES, HAS THE CHANCE TO REACH THEIR BEST HEALTH. THIS REQUIRES US TO IDENTIFY AND WORK TOWARDS ELIMINATING HEALTH DISPARITIES, DEFINED BY THE CDC AS "PREVENTABLE DIFFERENCES IN THE BURDEN OF DISEASE, INJURY, VIOLENCE OR INOPPORTUNITY'S TO ACHIEVE OPTIMAL HEALTH EXPERIENCED BY SOCIALLY DISADVANTAGED RACIAL, ETHNIC, AND OTHER POPULATION GROUPS AND COMMUNITIES." OUR COMMITMENT TO HEALTH EQUITY SHAPED OUR APPROACH TO OUR CHNA AND WILL CONTINUE TO SHAPE OUR APPROACH AS WE DEVELOP AN IMPLEMENTATION PLAN TO ADDRESS COMMUNITY HEALTH NEEDS IN PARTNERSHIP WITH OUR COMMUNITY. THIS INCLUDES CONSIDERING FACTORS SUCH AS RACE, ETHNICITY, AGE, GENDER IDENTITY, SOCIOECONOMIC STATUS AND EDUCATION LEVELS WHEN SETTING PRIORITIES AND DEVELOPING IMPLEMENTATION PLANS. NEXT STEPS - IMPLEMENTATION PLAN REPORT OUR HOSPITALS AND HEALTHPARTNERS WILL CONTINUE TO WORK COLLABORATIVELY WITH THE COMMUNITY TO DEVELOP SHARED GOALS AND ACTIONS THAT ADDRESS THE TOP FIVE PRIORITY NEEDS IDENTIFIED IN THE CHNA. THESE SHARED GOALS AND ACTIONS WILL BE PRESENTED IN OUR IMPLEMENTATION STRATEGY, WHICH IS A REQUIRED COMPANION REPORT TO THE CHNA. EACH NEED ADDRESSED WILL BE TAILORED TO THE HOSPITAL'S PROGRAMS, RESOURCES, PRIORITIES, PLANS AND/OR COLLABORATION WITH GOVERNMENTAL, NON-PROFIT OR OTHER HEALTH CARE ORGANIZATIONS. WHILE THE HEALTHPARTNERS HOSPITALS JOINTLY PRIORITIZED SYSTEMS-LEVEL NEEDS, THE U.S. DEPARTMENT OF THE TREASURY AND THE IRS REQUIRE A HOSPITAL ORGANIZATION TO SEPARATELY DOCUMENT THE IMPLEMENTATION STRATEGY FOR EACH OF ITS HOSPITAL FACILITIES. THE BOARD OF EACH HOSPITAL APPROVED THE IMPLEMENTATION STRATEGY IN MAY 2019. CENTER FOR COMMUNITY HEALTH (CCH) CCH IS A COLLABORATIVE WITH HEALTH PLANS, HOSPITALS AND LOCAL PUBLIC HEALTH AGENCIES IN THE TWIN CITIES SEVEN-COUNTY METRO AREA IN MINNESOTA. IN 2019 THE CCH BOARD AND COMMITTEES DEVELOPED A STRATEGIC PLAN TO GUIDE THE ORGANIZATION'S WORK FOR THE NEXT TWO YEARS. THE TWO-YEAR PLAN CAN BE FOUND HERE. THE COLLECTIVE ACTION WORKGROUP, WHOSE NAME WAS CHANGED TO COLLECTIVE ACTION MAKING A COLLECTIVE IMPACT (CACI), WAS TASKED WITH DEVELOPING AND IMPLEMENTING ACTIVITIES THAT ADDRESS A SHARED PUBLIC HEALTH PRIORITY AREA BASED ON CHNAS. THEIR FOCUS HAS BEEN ON MENTAL HEALTH, SPECIFICALLY SOCIAL CONNECTEDNESS. THE ASSESSMENT ALIGNMENT WORKGROUP WAS TASKED WITH ASSESSING AND DEVELOPING A FRAMEWORK WITH COMMON LANGUAGE AND PROCESSES TO GUIDE MEMBERS IN CONDUCTING FUTURE COMMUNITY HEALTH NEEDS ASSESSMENTS AND ALLOWS FOR AGGREGATE ANALYSIS OF COMMUNITY HEALTH NEEDS ACROSS THE TWIN CITIES SEVEN-COUNTY METRO AREA. ADDITIONALLY, THE GROUP WILL DETERMINE MORE EFFECTIVE USE OF DATA BY IDENTIFYING OPPORTUNITIES FOR COLLABORATIVE DATA COLLECTION AND ANALYSIS AND ELIMINATING BARRIERS TO DATA SHARING AMONG MEMBERS. ITS MEMBERS INCLUDE REPRESENTATIVES FROM THE HOSPITALS, HEALTH PLAN, AND PUBLIC HEALTH SECTORS. THE WORKGROUPS MEET ONCE EACH MONTH AND ITS MEMBERS INCLUDE REPRESENTATIVES FROM THE HOSPITALS, HEALTH PLAN, AND PUBLIC HEALTH SECTORS. MORE ABOUT CCH AT WWW.MNMETROCCH.ORG WORKPLACE DIVERSITY HEALTHPARTNERS ACTIVELY SEEKS TO HIRE A DIVERSE STAFF AND OUR RECRUITMENT TEAM PARTICIPATED IN SEVERAL CAREER FAIRS THAT FOCUSED ON DIVERSITY. THESE EVENTS PARTNER WITH LOCAL COMMUNITY ORGANIZATIONS TO PROMOTE THEIR EVENTS AND PROVIDE AN OPPORTUNITY FOR RECRUITERS TO MEET WITH COMMUNITY MEMBERS IN AN EFFORT TO INCREASE DIVERSE HIRING. MORE ABOUT WORKPLACE DIVERSITY CAN BE FOUND ON THE 2019 GROUP HEALTH PLAN, INC. 990. ORGANIZATION AWARDS AND ACHIEVEMENTS IN 2019, HEALTHPARTNERS RECEIVED NUMEROUS AWARDS THAT RECOGNIZE OUR COMMITMENT TO PROVIDING HIGH-QUALITY CARE, COVERAGE AND SERVICE FOR OUR MEMBERS AND PATIENTS AND FOR OUR EFFORTS TO IMPROVE ENERGY EFFICIENCY AND REDUCE WASTE. THE RANGE OF AWARDS IS ASTOUNDING, FROM THOSE THAT RECOGNIZED TOP-NOTCH CUSTOMER SERVICE TO THOSE THAT HONOR INNOVATION, HEALTH OUTCOMES AND PATIENT SAFETY. THROUGH SUCH RECOGNITION, WE KNOW THAT WE ARE LEADING THE WAY AND MAKING PROGRESS TOWARD OUR MISSION - TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS AND COMMUNITY. SEVERAL AWARDS AND HONORS FROM THE LAST YEAR ARE OUTLINED BELOW: |
| PART III, CONT. |
MODERN HEALTHCARE MAGAZINE NAMED HEALTHPARTNERS PRESIDENT AND CEO ANDREA WALSH ONE OF THE NATION'S TOP 25 WOMEN IN HEALTHCARE. THE STAR TRIBUNE NAMED HEALTHPARTNERS A TOP WORKPLACE. IBM WATSON HEALTH NAMED HEALTHPARTNERS ONE OF THE NATION'S 15 TOP HEALTH SYSTEMS FOR THE THIRD YEAR IN A ROW. THE LEAPFROG GROUP AWARDED METHODIST HOSPITAL A GRADE A FOR PATIENT SAFETY. U.S. NEWS AND WORLD REPORT U.S. NEWS AND WORLD REPORT RANK LAKEVIEW HOSPITAL, METHODIST HOSPITAL AND REGIONS HOSPITAL AS AMONG BEST HOSPITALS IN THE MINNEAPOLIS-ST. PAUL AREA. THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE (NCQA) RATES HEALTHPARTNERS AMONG THE HIGHEST-RATED COMMERCIAL HEALTH PLANS IN THE NATION. THE CENTER FOR MEDICARE AND MEDICAID SERVICES GRANTED A 5 OUT OF 5 STAR RATING FOR OUR MEDICARE COST PLANS. OUR MEDICARE ADVANTAGE MAINTAINED A 4.5 STAR RATING, WHICH IS AMONG THE HIGHEST IN THE REGION. HEALTHPARTNERS UNITYPOINT HEALTH MEDICARE ADVANTAGE PLANS IN IOWA AND ILLINOIS ALSO RECEIVED A 4.5 STAR RATING. CMS HEALTH EQUITY AWARD. WE ARE PROUD TO BE ONE OF ONLY TWO ORGANIZATIONS IN THE NATION TO RECEIVE THE HEALTH EQUITY AWARD FROM THE CENTERS FOR MEDICARE AND MEDICAID SERVICES IN 2019. |
| FORM 990, PART VI, SECTION A, LINE 2 |
JULIE BUNDE AND STEVEN BUNDE ARE BOTH OFFICERS AT HPI AND ARE MARRIED. |
| FORM 990, PART VI, SECTION A, LINE 4 |
HEALTHPARTNERS, INC. BYLAWS WERE AMENDED AND RESTATED EFFECTIVE 1/1/2019. GENERAL REVISIONS FOR CLARITY AND TO REMOVE PROVISIONS THAT WERE TIME-LIMITED AND HAD EXPIRED WITH PASSAGE OF TIME. SPECIFIED NUMBER AND METHOD OF ELECTION FOR HPI BOARD OF DIRECTORS: 8 MEMBER ELECTED DIRECTORS, 3 GROUP HEALTH PLAN INC. MEMBER ELECTED DIRECTORS (EX OFFICIO), 4 PROVIDER DIRECTORS. CLARIFIED TERMS OF SERVICE FOR DIRECTORS AND TERM LIMITS. DELETED SOME OF THE ACTIONS THAT REQUIRED AT LEAST 2/3RDS OF ENTIRE BOARD (RATHER THAN SIMPLE MAJORITY) FOR APPROVAL. DELETED SECTION THAT REQUIRED A MEDICAL BOARD OF GOVERNORS. REMOVED STAFF OFFICER POSITION OF CARE GROUP PRESIDENT. |
| FORM 990, PART VI, SECTION A, LINE 6 |
EACH HPI DIRECTOR IS ALSO A CONTRACT HOLDER OF HPI HEALTH PLAN OR A HEALTH PLAN OFFERED OR ADMINISTERED BY A RELATED ORGANIZATIONS. EACH MEMBER HAS ONE VOTE. BYLAWS, SECTION 1.1. |
| FORM 990, PART VI, SECTION A, LINE 7A |
THE MEMBERS OF HPI ELECT THE MAJORITY OF THE HPI BOARD OF DIRECTORS WHO SERVE AS THE ELECTED DIRECTORS AND WHO ALSO MUST BE CONTRACT HOLDERS AS EXPLAINED IN LINE 6A. OVER 75% OF MEMBER BOARD OF DIRECTORS ARE MEMBER-ELECTED DIRECTORS. |
| FORM 990, PART VI, SECTION B, LINE 11B |
HPI'S 990 RETURN HAS A COMPREHENSIVE REVIEW PROCESS THAT IS FOLLOWED BEFORE IT IS PRESENTED TO THE GOVERNING BODY OF HPI. THE REVIEW PROCESS INCLUDES A LAYERED REVIEW BY THE INTERNAL TAX DEPARTMENT OF GHI, THE MANAGEMENT TEAM, THE LEGAL DEPARTMENT AND HPI'S OUTSIDE INDEPENDENT ACCOUNTANTS. EACH ONE OF THOSE AREAS HAS AN OPPORTUNITY TO REVIEW, ASK QUESTIONS AND MAKE COMMENTS BACK TO THE TAX DEPARTMENT OF GHI BEFORE THE FORM 990 IS PRESENTED TO THE GOVERNING BODY OF HPI. HPI MAKES AVAILABLE, TO THE AUDIT AND COMPLIANCE COMMITTEE OF THE BOARD OF DIRECTORS AND TO THE FULL BOARD OF DIRECTORS, A COPY OF THE 990 FOR REVIEW AND COMMENT PRIOR TO THE FILING OF THE 990 RETURN. THIS COPY IS PROVIDED IN THE HEALTHPARTNERS BOARDEFFECT PORTAL FOR ALL BOARD MEMBERS TO REVIEW PRIOR TO THE FILING OF THE 990, AND IS AN AGENDA ITEM AT A COMMITTEE MEETING. THIS PROCESS IS NOTED AND DOCUMENTED IN THE WRITTEN COMMITTEE MINUTES OF THE MEETING. THESE MINUTES ARE PRESENTED TO THE FULL BOARD OF DIRECTORS. |
| FORM 990, PART VI, SECTION B, LINE 12C |
THE HPI BOARD MONITORS POTENTIAL CONFLICTS OF INTEREST ON THE PART OF ITS BOARD MEMBERS, PRINCIPAL OFFICERS, MEMBERS OF COMMITTEES WITH BOARD DELEGATED POWERS, AND KEY EMPLOYEES ("COVERED PERSONS") BY MAINTAINING A CONFLICT OF INTEREST POLICY. UNDER THE POLICY, COVERED PERSONS ANNUALLY ARE PROVIDED WITH A COPY OF THE POLICY AND ASKED TO COMPLETE A QUESTIONNAIRE IDENTIFYING ANY POTENTIAL CONFLICTS OF INTERESTS. THE LEGAL DEPARTMENT OF HEALTHPARTNERS REVIEWS THE QUESTIONNAIRE RESPONSES AND DEVELOPS A REPORT DETAILING ANY POTENTIALLY MATERIAL CONFLICTS FOR THE PRESIDENT AND CHAIR OF THE BOARD. A VERBAL SUMMARY IS ALSO GIVEN TO THE FULL BOARD OR APPROPRIATE COMMITTEE ENDING WITH A REMINDER TO COVERED PERSONS OF THE POLICY'S MANDATE THAT EACH PERSON IS OBLIGATED TO DISCLOSE ANY NEW POTENTIAL CONFLICTS AS THEY MAY ARISE THROUGHOUT THE YEAR. BOARD AGENDAS AND EXECUTIVE DECISIONS ARE MONITORED IN RELATION TO THIS POLICY. |
| FORM 990, PART VI, SECTION B, LINE 15 |
HPI HAS NO EMPLOYEES. ALL OFFICERS, DIRECTORS AND KEY EMPLOYEES ARE PAID BY GROUP HEALTH PLAN, INC. ("GHI"). GHI HAS AN ANNUAL PROCESS TO REVIEW THE MARKET COMPARABILITY OF THE TOTAL COMPENSATION OF ITS CEO AND ITS OTHER OFFICERS. EVERY THREE YEARS, UNDER THE DIRECTION OF THE BOARD OF DIRECTORS' COMPENSATION AND LEADERSHIP DEVELOPMENT COMMITTEE (COMPENSATION COMMITTEE), A TOTAL COMPENSATION MARKET REVIEW IS COMPLETED BY AN EXTERNAL COMPENSATION CONSULTANT. THE REVIEW INCLUDES ALL COMPONENTS OF COMPENSATION; BASE SALARY, ANNUAL INCENTIVES, BENEFITS AND PERQUISITES. THE MARKET SURVEY RESULTS ARE PRESENTED TO, REVIEWED BY AND APPROVED BY THE INDEPENDENT COMPENSATION COMMITTEE. BASED ON THIS MARKET DATA, THE COMPENSATION COMMITTEE DETERMINES MINIMUM AND MAXIMUM TOTAL COMPENSATION RANGES FOR EACH OFFICER. IN INTERIM YEARS, GHI'S HUMAN RESOURCES STAFF, UNDER THE DIRECTION OF THE COMPENSATION COMMITTEE, UPDATES CHANGES IN THE SALARY STRUCTURE BASED ON THE SAME INDEPENDENT STUDIES PERFORMED BY THE COMPENSATION CONSULTANT FOR THE COMPENSATION COMMITTEE. FOR THE CHIEF EXECUTIVE OFFICER AND CERTAIN OTHER POSITIONS FULL INDEPENDENT REVIEWS ARE PERFORMED TO SET SALARY RANGES BASED ON THE COMPETITIVE MARKET DATA SPECIFIC TO THOSE POSITIONS. THE COMPENSATION COMMITTEE REVIEWS AND APPROVES EACH YEAR'S COMPENSATION RESULTS. IN ALL CASES, COMMITTEE MEMBERS COMPLETE AN ANNUAL CONFLICT OF INTEREST SURVEY TO ASSURE THE COMPENSATION COMMITTEE MEMBERS' INDEPENDENCE AND THIS IS UPDATED AT ANY MEETING AT WHICH DECISIONS ARE BEING MADE. STAFF (OTHER THAN THE SECRETARY TO THE BOARD) IS NOT IN THE ROOM DURING DELIBERATIONS OR VOTE INCLUDING EXECUTIVE SESSIONS, AND CONTEMPORANEOUS MINUTES ARE KEPT. THE BOARD OF DIRECTORS HAS DELEGATED TO THE EXECUTIVE COMMITTEE THE ACCOUNTABILITY TO CONDUCT AN ANNUAL PERFORMANCE EVALUATION AND TO DETERMINE THE COMPENSATION OF THE CEO BASED ON THE PERFORMANCE REVIEW AND THE MARKET COMPARABILITY DATA, APPROVED BY THE COMPENSATION COMMITTEE. THE BOARD HAS DELEGATED TO THE CEO (WITH AUTHORITY TO FURTHER DELEGATE) THE ACCOUNTABILITY TO CONDUCT ANNUAL PERFORMANCE REVIEWS AND DETERMINE THE COMPENSATION OF ALL OTHER OFFICERS WITHIN THE COMPENSATION RANGES DETERMINED BY THE COMPENSATION COMMITTEE. ANY EXCEPTIONS TO COMPENSATION IN EXCESS OF THE APPROVED RANGES ARE APPROVED BY THE COMPENSATION COMMITTEE. TOTAL COMPENSATION IS APPROPRIATELY DOCUMENTED ON THE FORM 990 AND W2 STATEMENTS. |
| FORM 990, PART VI, SECTION C, LINE 19 |
HPI'S FINANCIAL STATEMENTS AND 990 RETURNS ARE MADE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION FROM HPI. HPI'S ARTICLES OF INCORPORATION ARE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION THROUGH THE MINNESOTA SECRETARY OF STATE'S OFFICE. HPI'S CONFLICT OF INTEREST POLICY CAN BE VIEWED THROUGH THE HEALTHPARTNERS.COM WEBSITE. |
| FORM 990, PART VII, SECT. A, COL. B, AVERAGE HOURS - RELATED ORGANIZATION |
ALL OFFICERS OF HPI ARE EMPLOYED AND COMPENSATED BY GHI AND PNHS. REPORTED AVERAGE HOURS WORKED ARE BASED ON TOTAL COMPENSATION FOR ALL RELATED ORGANIZATIONS. |
| FORM 990, PART XI, LINE 9: |
EQUITY TRANSFER TO AFFILIATED ORGANIZATIONS -173,383,176. EARNINGS IN AFFILIATED ORGANIZATION -4,607,435. FASB 124 FAIR MARKET VALUATION ADJUSTMENT 2,532,210. |
Attach to Form 990 or 990-EZ.