PART I, LINE 7:
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THE COSTING METHOD USED TO CALCULATE THE AMOUNTS REPORTED WAS THE MEDICARE OPERATING COST-TO-CHARGE RATIO FOR BOTH OUTPATIENT AND INPATIENT SERVICES.
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PART I, LINE 7G:
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THE HOSPITAL DID NOT INCLUDE SUBSIDIZED HEALTH SERVICE ATTRIBUTABLE TO PHYSICIAN CLINICS.
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PART I, LINE 7 COL(F):
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THE AMOUNT OF BAD DEBT EXPENSE EXCLUDED FROM THE DENOMINATOR IN THE COLUMN (F) PERCENTAGES IS $8,953,578.
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PART II, COMMUNITY BUILDING ACTIVITIES:
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COMMUNITY OUTEACH:TIDALHEALTH NANTICOKE AND MANY DELAWARE HOSPITALS ARE CONTINUING TO DEAL WITH THE ONGOING EFFECTS OF THE PANDEMIC AND THE ADDITIONAL STAFFING SHORTAGES, INFLATED COSTS OF TEMPORARY LABOR, INCLUDING THE HIGH COSTS OF SUPPLIES, TESTING SUPPLIES AND THE ADDITIONAL RESOURCES NEEDED TO MAINTAIN ADDITIONAL BED CAPACITY AND ESTABLISHMENT OF VACCINATION CLINICS. THE PANDEMIC HAS NOT ENDED AS TIDALHEALTH NANTICOKE VOLUMES AND COVID-RELATED EXPENSES ARE VOLATILE AND MAY NOT SETTLE TO NORMAL UNTIL THE END OF THE CALENDAR YEAR 2022, IF NOT LATER. COVID HAS PRESENTED ORGANIZATIONAL CHALLENGES ESPECIALLY FOR TIDALHEALTH NANTICOKE A SMALLER RURAL MDH (MEDICARE DEPENDENT HOSPITAL) THE PANDEMIC HAS TEMPORARILY INHIBITED THE PURSUIT OF ENGAGING IN MORE ROBUST COMMUNITY BENEFIT OUTREACH PROGRAMS. HOWEVER, CONSIDERING OVERWHELMING STAFFING SHORTAGES, EMPLOYEES SIDELINED WITH COVID PROTOCOLS AND THE NEED TO CURTAIL "FACE TO FACE" INTERACTIONS WITH THE COMMUNITY MEMBERS, TIDALHEALTH IS CURRENTLY WORKING TIRELESSLY TO EDUCATE AND VACCINATE THE COMMUNITY AGAINST COVID. WE RECOGNIZE THAT EVEN THOUGH RESOURCES ARE BEING STRETCHED DURING THE PANDEMIC IT HAS BROUGHT ABOUT INNOVATION IN TELEHEALTH OUTREACH INTO OUR RURAL COMMUNITY AND HAS LED TO COLLABORATIONS WITHIN THE COMMUNITY.TIDALHEALTH NANTICOKE WORKS IN COLLABORATION WITH A VARIETY OF COMMUNITY-BASED STAKEHOLDERS TO ADDRESS THE NEEDS AND PRIORITIES IDENTIFIED IN THE 2019 COMMUNITY HEALTH NEEDS ASSESSMENT. TIDALHEALTH NANTICOKE AND PARTNERS IDENTIFIED FOUR AREAS OF GREATEST NEED WITHIN OUR COMMUNITY IN THE CHNA INCLUDING OPIOID AND SUBSTANCE ABUSE; DIABETES; CANCER; AND FOOD INSECURITY. THE HOSPITAL TEAM WORKED THE SUSSEX COUNTY HEALTH COALITION, DRUG FREE COMMUNITIES TASK FORCE AND VARIOUS DIVISIONS OF DELAWARE PUBLIC HEALTH TO DEVELOP A COMMUNITY HEALTH IMPROVEMENT PLAN WHICH OUTLINES THE SPECIFIC GOALS, OBJECTIVES, STRATEGIES AND ACTIVITIES TO IMPACT THE FOUR PRIORITY AREAS.FOR FISCAL 2021, SUBSTANCE ABUSE PREVENTION INITIATIVES INCLUDED WORK WITH THE SUSSEX COUNTY HEALTH COALITION AND THE DELAWARE GOES PURPLE SUBSTANCE ABUSE AWARENESS CAMPAIGN. THE CAMPAIGN IS A MONTH-LONG PROGRAM THAT BRINGS AWARENESS ABOUT SUBSTANCE ABUSE WITHIN OUR COMMUNITY AND EMPOWERS YOUTH TO STAND UP AGAINST PEER PRESSURE AND DRUG EXPERIMENTATION. ADDITIONALLY, AS PART OF TIDALHEALTH NANTICOKE'S FOCUS ON BEHAVIORAL HEALTH AND ACCESS, THE TEAM PARTICIPATES ON THE SCHD DRUG FREE COMMUNITIES COMMITTEE. TIDALHEALTH MEDICAL PARTNERS CONTRIBUTED TO THE INITIATIVE BY CONTINUING TO INSTITUTE SAFE PRESCRIBING BEST PRACTICES AND CARE COORDINATION WITHIN PRIMARY CARE PRACTICES. TIDALHEALTH NANTICOKE ALSO PARTICIPATED IN SUPPORTING THE EXPANSION OF NARCAN TRAINING WITHIN THE COMMUNITY.TO ADDRESS CANCER RELATED NEEDS, TIDALHEALTH NANTICOKE COLLABORATES WITH THE DELAWARE BREAST CANCER COALITION. THE PROGRAM EDUCATES LOCAL COMMUNITIES ON BREAST HEALTH AWARENESS, PROVIDES SCREENINGS THROUGH PARTNERSHIPS AND ALSO SUPPORTS THE NEEDS OF BREAST CANCER SURVIVORS. DURING FISCAL 2021, WE CONTINUED OUR CANCER MISSION BY HOSTING OVER FORTY VIRTUAL GROUP MEETINGS SUPPORTING NEARLY 300 IN ATTENDANCE. SKIN CANCER IS ONE OF THE MOST COMMON TYPES OF CANCERS; OUR CLOSE PROXIMITY TO THE OCEAN, OUTDOOR WATER ACTIVITIES AND LARGE AGRICULTURAL COMMUNITY CONTRIBUTES TO THE HIGH PREVALENCE AND INCIDENCE RATE OF SKIN CANCER.TO ADDRESS DIABETES NEEDS THROUGHOUT THE COMMUNITY, TIDALHEALTH NANTICOKE OFFERS FREE COMMUNITY OUTREACH PROGRAM FOR DIABETES SUPPORT GROUPS. THE SUPPORT GROUPS WERE OFFERED IN FEBRUARY AND MAY 2021 BY VIRTUAL/TELEHEALTH FORMAT TO THE REGIONAL DIABETES COMMUNITY. SUPPORT GROUPS FOR DIABETES WERE OFFERED IN THIS FORMAT BECAUSE OF COVID-19 RESTRICTIONS AND SOCIAL DISTANCING REQUIREMENTS. A GENERAL SUPPORT PROGRAM WAS OFFERED IN FEBRUARY WITH A NURSE AND DIETITIAN WHO ARE BOTH CERTIFIED DIABETES EDUCATORS. THE MAY EVENT WAS CONDUCTED IN COLLABORATION WITH STEPHANIE ROSS, EXECUTIVE CHEF WITH THE AMERICAN HEALTH ASSOCIATION. THE PROGRAM WAS PART OF THE "SIMPLE COOKING WITH HEART KITCHEN," WHERE PARTICIPANTS OBSERVED A COOKING DEMONSTRATION ONLINE WHILE PREPARING THE SAME MEAL AT HOME TO LEARN HEALTHY COOKING TECHNIQUES.TIDALHEALTH NANTICOKE OPERATED A FOOD ASSISTANCE PROGRAM IN FISCAL 2021 TO ADDRESS FOOD INSECURITY THROUGHOUT THE COMMUNITY. AS AN MDH (MEDICARE DEPENDENT HOSPITAL) AND SERVING A SUBSTANTIAL MEDICAID POPULATION MANY OF OUR INPATIENTS ARE ACUTELY SICK AND SUBSEQUENTLY DISCHARGED HOME LACKING HEALTHY NUTRITIOUS FOOD, MAKING IT DIFFICULT FOR THEM TO CONTINUE THEIR RECOVERY PROCESS. WHILE MANY COMMUNITY FOOD ASSISTANCE PROGRAMS EXIST, IT MAY TAKE A LITTLE LONGER FOR A PATIENT RECOVERING FROM A HOSPITAL STAY TO CONNECT TO THESE RESOURCES. TIDALHEALTH NANTICOKE OPENED A DEDICATED PATIENT FOOD PANTRY, PROVIDING FOOD TO PATIENTS FOR TWO TO FOUR WEEKS TO ALLOW PATIENTS TIME TO HEAL. THE PROGRAM WAS EXPANDED TO INCLUDE TRAVEL FOOD BAGS FOR HOMELESS PATIENTS COMING TO THE E.D. AS WELL AS WITHIN SPECIFIC PATIENT POPULATIONS INCLUDING CANCER PATIENTS AND MEDICAL PRACTICE PATIENTS. THIS PROGRAM IS DONE IN PARTNERSHIP WITH LOCAL BUSINESSES, THE DELAWARE FOOD BANK AND PROJECT SEARCH (STUDENT INTERNSHIP PROGRAM).PATIENTS ARE IDENTIFIED AS 'IN NEED' AS A PART OF THEIR PATIENT CARE PROCESS. IF IDENTIFIED, THEY RECEIVE A FOOD PACKAGE BEFORE BEING DISCHARGED FROM THE HOSPITAL. BY PROVIDING FOOD FOR UP TO FOUR WEEKS, WE HOPE IT GIVES ENOUGH TIME FOR THEM TO CONNECT TO OTHER RESOURCES WITHOUT GOING HUNGRY DURING RECOVERY.THIS PROGRAM IS FOR INPATIENTS, WHICH MEANS THOSE ADMITTED OVERNIGHT TO THE HOSPITAL. KEY CLINICAL AND SOCIAL SERVICE STAFF CAN ACCESS THE FOOD CLOSET IN THE EVENT THERE IS AN URGENT NEED OUTSIDE OF THE INPATIENT CARE PROCESS.ON A REGULAR BASIS, WE DO OUR BEST TO KEEP A SUPPLY FOR A ROUNDED DIET, COLLECTING LOW-SODIUM (SALT) AND LOW-SUGAR PRODUCTS AS POSSIBLE. WE PROVIDE PATIENTS WITH A STOCK OF ITEMS FROM THE FOLLOWING FOOD GROUPS:1. PROTEINS - PACKAGES, SHELF-SUSTAINABLE MEATS, AND BEANS2. VEGETABLES - CANNED, LOW-SODIUM OR NO-SODIUM PREFERRED3. FRUITS - CANNED OR DRIED4. GRAINS - NON-SUGARY CEREALS, RICE, WHOLE WHEAT PASTAS, AND OATMEAL5. DAIRY - CANNED OR POWDERED MILK
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PART III, LINE 2 & LINE 3:
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METHODOLOGY USED TO ESTIMATE BAD DEBT EXPENSESEE RESPONSE BELOW TO LINE 4 REGARDING THE METHODOLOGY USED BY THE ORGANIZATION REGARDING BAD DEBT.PART III, LINE 4:BAD DEBT FOOTNOTE IN THE AUDITED FINANCIAL STATEMENTSA RECEIVABLE IS RECOGNIZED WHEN THERE IS AN UNCONDITIONAL RIGHT TO PAYMENT, SUBJECT ONLY TO THE PASSAGE OF TIME. PATIENT ACCOUNTS RECEIVABLE, INCLUDING BILLED ACCOUNTS AND UNBILLED ACCOUNTS, WHICH HAVE THE UNCONDITIONAL RIGHT TO PAYMENT, AND ESTIMATED AMOUNTS DUE FROM THIRD-PARTY PAYORS FOR RETROACTIVE ADJUSTMENTS, ARE RECORDED AS RECEIVABLES SINCE THE RIGHT TO CONSIDERATION IS UNCONDITIONAL AND ONLY THE PASSAGE OF TIME IS REQUIRED BEFORE PAYMENT OF THAT CONSIDERATION IS DUE. THE ESTIMATED UNCOLLECTIBLE AMOUNTS ARE GENERALLY CONSIDERED IMPLICIT PRICE CONCESSIONS THAT ARE RECORDED AS A DIRECT REDUCTION TO PATIENT ACCOUNTS RECEIVABLE.DISCOUNTS RANGING FROM 2.0% TO 7.7% OF CHARGES ARE GIVEN TO MEDICARE, MEDICAID, AND CERTAIN APPROVED COMMERCIAL HEALTH INSURANCE AND HEALTH MAINTENANCE ORGANIZATION PROGRAMS FOR REGULATED SERVICES. DISCOUNTS IN VARYING PERCENTAGES ARE GIVEN FOR CERTAIN UNREGULATED SERVICES.
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PART III, LINE 8:
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THE COSTING METHOD USED TO DETERMINE ALLOWABLE COSTS ARE THE COSTS IN ACCORDANCE WITH MEDICARE REQUIREMENTS AND REGULATIONS. ONLY COSTS THAT ARE CONSISTENT WITH EFFICIENT, COST-EFFECTIVE MANAGEMENT AND OPERATIONS ARE ALLOWED. ONLY OPERATING COSTS THAT ARE DIRECTLY RELATED TO THE DELIVERY OF HEALTH CARE SERVICES TO MEDICARE AND MEDICAID PATIENTS WERE ALLOWED.
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PART III, LINE 9B:
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THE COLLECTION POLICY PERTAINS TO ALL PATIENTS WITH A SELF PAY BALANCE. IF A PATIENT APPLIES FOR EITHER CHARITY CARE OR ANY OTHER ASSISTANCE PROGRAM SUCH AS MEDICARE AND MEDICAID, ALL COLLECTION ACTIVITY IS PUT ON HOLD UNTIL A DETERMINATION OF ELIGIBILITY IS MADE.
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PART VI, LINE 2:
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TIDALHEALTH NANTICOKE, INC CURRENTLY USES SECONDARY DATA FROM FEDERAL, STATE AND COUNTY RESOURCES. THESE RESOURCES ARE WIDELY USED BY LOCAL AND NATIONAL HEALTH ORGANIZATIONS IN PREPARING A CHNA. RESOURCES RANGE FROM DELAWARE PUBLIC HEALTH DATA TO DATA FROM SOURCES SUCH AS THE CDC, RESEARCH AND GRANT AGENCIES SUCH AS THE LONGWOOD FOUNDATION, NATIONAL DISEASE FOCUSED AGENCIES SUCH AS THE AMERICAN CANCER SOCIETY AND THE AMERICAN HEART ASSOCIATION. STATE PUBLIC HEALTH DATA INCLUDES DATA COLLECTED BY TASK FORCES WORKING ON TOPICS RANGING FROM CANCER TO SUBSTANCE ABUSE. ADDITIONALLY, LOCAL DEMOGRAPHIC AND ECONOMIC DATA IS USED AS WELL AS INFORMATION FROM THE U.S. CENSUS. TIDALHEALTH NANTICOKE ALSO RELIES ON DATA PROVIDED FROM THE UNIVERSITY OF DELAWARE WHICH WORKS WITH THE STATE TO RESEARCH AND MONITOR HEALTH NEEDS THROUGHOUT THE STATE. NANTICOKE CONTINUES TO WORK WITH OTHER HOSPITALS, LOCAL PUBLIC HEALTH AND LOCAL SOCIAL SERVICE AGENCIES TO COLLECT DATA AND WORK ON IDENTIFIED NEEDS. ADDITIONALLY, TIDALHEALTH NANTICOKE CONDUCTED PRIMARY RESEARCH THROUGH MANY COMMUNITY SURVEYS AND STAKEHOLDER SURVEYS, INTERVIEWS AND FOCUS GROUPS TO HELP COMPLETE RESEARCH FOR THE 2019 CHNA. IN JANUARY 2020, THE HOSPITAL BECAME AN AFFILIATE OF TIDALHEALTH AND WORK BEGAN TO ANALYZE RESOURCES FOR FUTURE WORK TOWARD EXPANDED COMMUNITY OUTREACH, POST COVID, THROUGH TIDALHEALTH'S POPULATION HEALTH AND COMMUNITY OUTREACH TEAMS.
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PART VI, LINE 3:
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PATIENT EDUCATION OF ELIGIBILITY FOR ASSISTANCETIDALHEALTH NANTICOKE, INC PROVIDES INFORMATION IN THEIR PATIENT INFORMATION AND VISITORS GUIDE UNDER THE "FINANCIAL ARRANGEMENT/INSURANCE" SECTION CONCERNING THE AVAILABILITY OF FINANCIAL COUNSELORS TO DISCUSS PAYMENT ARRANGEMENTS. AT THIS TIME, PATIENTS ARE INFORMED ABOUT ALL THE PROGRAMS AVAILABLE TO THEM, BOTH VERBALLY AND IN WRITTEN FORMAT OF POSSIBLE ELIGIBILITY FOR DELAWARE MEDICAID ASSISTANCE. THE FOLLOWING DEPARTMENTS OFFER THIS TYPE OF ASSISTANCE TO OUR PATIENTS: BUSINESS OFFICE, REGISTRATION, CASE MANAGEMENT, CHAPS COORDINATOR, CANCER CARE COORDINATOR, CANCER NURSE NAVIGATOR (SCREENING APPROACH), AND PRESCRIPTION ASSISTANCE PROGRAM. IN ADDITION, VARIOUS ORGANIZATIONS WERE INTERVIEWED FOR INPUT, INCLUDING: ALZHEIMER'S ASSOCIATION, AMERICAN CANCER SOCIETY, AMERICAN DIABETES ASSOCIATION, BAYHEALTH, BEEBE AND NANTICOKE SOCIAL WORKERS, DELAWARE ASSOCIATION OF HISPANIC NURSES, DELAWARE BREAST CANCER COALITION, DELAWARE HEALTHCARE ASSOCIATION, DELAWARE HOSPICE, DIVISION OF PUBLIC HEALTH -GEORGETOWN, EASTER SEALS, ELLENDALE RECOVERY CENTER, LA ESPERANZA, LA RED FEDERAL QUALIFIED HEALTH CENTERS, LAW ENFORCEMENT AGENCIES, MID-ATLANTIC AIDS TRAINING CENTER, MOUNTAIRE & PERDUE CHICKEN PLANTS, NANTICOKE INDIAN CENTER, PENINSULA HOME CARE, PEOPLE'S PLACE, PUBLIC HEALTH NURSES -GEORGETOWN, SOUTHERN DELAWARE TOURISM, STRONG COMMUNITIES, SUSSEX COUNTY ASSOCIATION OF TOWNS, SUSSEX CHILD HEALTH, SUSSEX COUNTY CHURCHES, SUSSEX COUNTY CHAMBER OF COMMERCE, SUSSEX COUNTY EMS, SUSSEX COUNTY LIBRARIES, SUSSEX COUNTY FIRE STATIONS, SUSSEX COUNTY SENIOR CENTERS, SUSSEX COUNTY VETERANS GROUP, VFW/AMERICAN LEGION.
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PART VI, LINE 4:
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TIDALHEALTH NANTICOKE, INC PRIMARILY SERVES WESTERN SUSSEX COUNTY, DELAWARE AND PORTIONS OF MARYLAND INCLUDING DORCHESTER COUNTY. THE PRIMARY SERVICE AREA IS DELMAR, BRIDGEVILLE, GREENWOOD AND GEORGETOWN, DELAWARE. SERVICE AREA IS EXPANDING WITH THE AFFILIATION. RESIDENTS OF WESTERN SUSSEX COUNTY GENERALLY HAVE A LOWER MEDIA INCOME, LOWER LEVEL OF POST HIGH SCHOOL EDUCATION AND EXPERIENCE A HIGHER UNEMPLOYMENT RATE THAT OTHER PARTS OF THE COUNTY. THE HOSPITAL SERVES A SIGNIFICANT NUMBER OF MEDICAID PATIENTS AND A HIGH NUMBER OF MEDICARE PATIENTS. MUCH OF THE WORKFORCE IS EMPLOYED IN HEALTHCARE, RETAIL OR AGRICULTURAL BUSINESSES. THE AREA CONTINUES TO EXPERIENCE RAPIDLY GROWING LATINX AND HAITIAN CREOLE POPULATIONS. WHILE THERE HAS BEEN A SMALL IMPROVEMENT, DISPARITIES REMAIN IN HEALTH EDUCATION AND EARLY DETECTION FOR THE BLACK AND HISPANIC COMMUNITIES.
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PART VI, LINE 5:
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PROMOTION OF COMMUNITY HEALTHA MAJORITY OF TIDALHEALTH NANTICOKE, INC BOARD MEMBERS ARE INDEPENDENT COMMUNITY MEMBERS, MOST LIVING AND/OR WORKING IN THE HOSPITAL'S PRIMARY SERVICE AREA AND ARE VERY INVOLVED IN BETTERING THE HEALTH OF ITS COMMUNITY. BOARD MEMBERS PARTICIPATE IN THE OVERSIGHT OF COMMUNITY HEALTH PROGRAMS AND OFTEN GO INTO THE COMMUNITY ALONGSIDE STAFF MEMBERS TO HELP PROVIDE CONNECTION OF THE BOARD WITH COMMUNITY NEEDS. TIDALHEALTH NANTICOKE IS COMMITTED TO THE EDUCATION OF THE COMMUNITY RANGING FROM GENERAL AWARENESS TO PATIENT OR CONDITION SPECIFIC INFORMATION TO CLINICAL SCHOLARSHIPS FOR LOCAL HIGH SCHOOL STUDENTS AND FOR STAFF WANTING TO EXPAND SKILLS AND EXPERTISE. TIDALHEALTH NANTICOKE INVESTS IN MEDICAL EQUIPMENT AND TRAINING TO ENSURE THE BEST POSSIBLE CARE FOR ITS PATIENTS. IT USES PLANNED FUNDS, CONTINGENCY OR EXTRA FUNDS AND GRANT FUNDING TO AID IN ONGOING INVESTMENTS. PRIOR TO COMING ON STAFF TO CARE FOR PATIENTS, EACH PROVIDER PREPARES AN APPLICATION FOR MEMBERSHIP AND PRIVILEGES WHICH IS VERIFIED AND PRIMARY SOURCED, REVIEWED BY THE CREDENTIALS AND MEDICAL EXECUTIVE COMMITTEE BEFORE BEING RECOMMENDED TO THE BOARD OF DIRECTORS FOR THEIR APPROVAL. IN ADDITION, EVERY TWO YEARS, PROVIDER PERFORMANCE IS REVIEWED AND EVALUATED.
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PART VI, LINE 6:
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TIDALHEALTH NANTICOKE, INC IS PART OF TIDALHEALTH, INC. THE SYSTEM INCLUDES TWO FOUNDATIONS, A MEDICAL CENTER, AND FOR-PROFIT ENTITIES WITH INTERESTS IN VARIOUS HEALTH CARE JOINT VENTURES. IN ADDITION TO THE COMMUNITY BENEFITS PROVIDED BY THE RELATED MEDICAL CENTER, TIDALHEALTH NANTICOKE EVALUATES THE NEEDS OF THE COMMUNITY AND WILL PARTICIPATE IN COMMUNITY BENEFIT PROGRAMS AS NEEDED.
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PART VI, LINE 7:
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COMMUNITY BENEFIT REPORT STATE FILINGSSTATE(S) WITH WHICH THE ORGANIZATION FILES A COMMUNITY BENEFIT REPORT: DELAWARE
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