Part V, Section A:
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www.hazeldenbettyford.org/locations/betty-ford-center-rancho-mirage
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Betty Ford Center
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Part V, Section B, Line 5: The method of soliciting input from people representing the broad interests of the community was an online survey that targeted leaders of local organizations in the health and human services fields. The survey for local leaders assessed who these organizations served, what types of services they provided, and what their perspective was on substance use and/or mental health issues that their clients struggled with. The survey included questions regarding barriers to treatment, and the urgency of the need to address substance use and/or mental health issues in the region. The recruit participant list was produced by obtaining active provider information from the Substance Abuse and Mental Health Services Administration (SAMHSA) as well as California Office of Statewide Health Planning and Development (OSHPD). The list included a variety of health and human services organizations such as health clinics, hospitals, federally qualified health centers (FQHCs), nonprofits including homeless shelters, LGBT centers, senior centers, and county health departments including Department of Health, Department of Behavioral Health, and Department of Public Health. A total of 147 organizations (two of these were not originally on the recruitment list but received information about the survey) were reached. Among these 147 organizations, 51% participated in the survey. After the launch date, the organizations were sent an email reminder encouraging them to participate. Despite the email invitation and reminder emails, the response rate was subpar. To increase response rates, personal email reminders were sent. These recruitment efforts resulted in a total of 120 respondents, representing 80 organizations.All participants were asked to specify the County service area in which they work. Participation was acquired from each county, and some respondents indicated that they serve clients outside of these counties. Respondents were also asked to specify the populations they serve and to check all that apply. A total of 119 participants responded to this question. A range of populations are served, including various demographic races (Hispanic/Latino (93.3%), White/Caucasian (87.4%), African American (86.6%), American Indian/Alaska Native (80.7%), as well as LGBTQIA+ (84.9%), low-income (89.9%), homeless (72.3%), uninsured (67.2%), and medically underserved (68.1%). Participants were also asked to specify the types of services that their organization provides and were encouraged to select all of the response options that apply. The most common services provided, as expected, are mental healthcare (58.3%) and substance use treatment (57.5%); however, there were other selections such as advocacy (35.8%), homeless intervention services (33.3%), and primary healthcare (26.7%). The survey was designed to measure perceptions of local organizations providing substance use and mental health services in some capacity. However, some organizations may exclusively provide one type of service such as only substance use or only mental health services, while others provide a combination of these two services. For example, if an organization provided only mental health services, they received questions pertaining only to mental health. Nearly three-quarters (73.7%) of participants stated their organization provides both mental health and substance use services.
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Betty Ford Center
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Part V, Section B, Line 11: To assemble the list of significant health needs for the overall service area of Los Angeles County, Riverside County, and San Diego County, both the secondary data as well as the primary data collected from local community leaders were utilized. Health needs were rated with respect to their magnitude, severity, disparity, and feasibility. In other words, each health need was evaluated in terms of how many people are affected, the consequences of the need, the disproportionate impact, and then the potential to meaningfully address the need. The top health needs that had a high need priority as well as a high feasibility rating were retained.Thus, the health needs identified through this CHNA are as follows: 1. Substance Use - Education and Awareness 2. Mental Health - Education and Awareness 3. Substance Use - Improved Access to Care 4. Mental Health - Improved Access to Care Note that Betty Ford Center (BFC) is actively engaged in each of these above bullets at all times. Thus, based on community input, these areas will remain as primary focus areas for Betty Ford Center over the next three years.Substance Use Education and Awareness: The strategies being worked on are: 1. Continuing to provide education for community members focused on prevention and treatment of substance use disorders and the long-term recovery process.2. Continuing to establish Motivational Interviewing skills as key competencies for the care that is provided. 3. Continue providing support and education for children and families affected by substance use disorder. The following progress was made on these strategies:-Betty Ford Center contracted with Palo Verde College in Blythe, CA to offer nursing students collaboration and training at BFC starting in 2022. This allows BFC to provide education to nursing students on addiction treatment during their rotation. Betty Ford Center outreach had an informational booth at the 35th annual Palm Springs Pride Festival. -Multiple staff members applied for Motivational Interviewing training.-Alumni Services held the 39th annual Alumni Anniversary event (virtual due to the pandemic). The Children's Program offered Alumni Curbside participation. The children were given goodie bags with candy, toys, masks and Beamer t-shirts. Beamer is the mascot and ambassador that helps reinforce all the skills taught to children relative to addiction. Mental Health Education and Awareness: The strategies being worked on are: 1. Integrated care for mental health substance use disorders for patients.2. Providing training on integrated treatment of mental health and substance use disorders. 3. Continue providing education for community members focused on integrated treatment of mental health and substance use disorders.The following progress was made on these strategies:-A monthly meeting for Men's Association for Addition Treatment (MAAT) were held. The meeting is a networking meeting for men and women in the field of addiction, behavioral and mental health fields. Substance Use Improved Access to Care: The strategies being worked on are: 1. Continuing to expand virtual treatment options and services. 2. Continuing to improve care coordination and collaboration between Betty Ford Center and community providers, removing barriers to community accessing treatment and non-treatment resources related to substance use disorder. 3. Expanding Betty Ford Center services delivered in Spanish.The following progress was made on these strategies:-Intensive Outpatient, Family and Children's programs are being offered virtually.-Hazelden Betty Ford Foundation website has extensive informational resources.-The BFC Executive Director presented at Patient Care Network on our COVID response and continuing to provide access to care during the pandemic.-Recovery Trek is an alcohol and drug screening program for those needing screenings to attend virtual programs.-The Manger of Children's Programming and an addiction counselor gave a two-part presentation at the Labor Assistance Professionals Conference addressing cultural barriers to treatment and recovery and addressing family dynamics in treatment and recovery.-Leaders at Betty Ford Center and Eisenhower Health Behavioral Services meet periodically regarding services that are offered.-The Family Program and Children's Program are offered virtually in Spanish.-A Spanish speaking Children's Program counselor and a Family Program counselor created a Spanish speaking PSA along with a 30 second radio PSA to be run on Univision TV and radio in California.-A Spanish speaking Family Program counselor did a Let's Talk podcast regarding the program.-A Spanish speaking Family Program counselor and a patient did an interview with Together Magazine regarding the positive impact of the program.Mental Health Improved Access to Care:The strategies being worked on are: 1. Continuing to expand virtual treatment services for mental health disorders. 2. Continue to improve care coordination and collaboration between Betty ford Center and community mental health and psychiatric providers.The following progress has been made on these strategies:-The Hazelden Betty Ford Foundation website has extensive informational resources on mental health services provided.Secondary data collection and primary data collection focused on themes related to substance use and mental health, as Betty Ford Center is a chemical dependency hospital, unlike a traditional acute care hospital. Thus, general health conditions (heart disease, diabetes, immunodeficiency, etc.) are not included anywhere in the prioritization process. Although general health conditions were not included, the demographic findings did provide some insight to the community being served by Betty Ford Center. For example, it appears economic opportunity, as it pertains to educational attainment, employment status, and poverty status certainly are significant health needs and deserve special focus. For example, less than a third (29.6%) of adults have a bachelor's degree or higher, about a tenth (9.9%) of the labor force is unemployed, and about 14.0% are living below the poverty line (a line barely sufficient for suitable living standards). However, the need of economic opportunity is better suited for other employment development and educational institutions to pursue. When looking at Betty Ford Center's service area, those who are ages 65 and older (1.4%), or under the age of 19 (3.9%) are far less likely to be uninsured compared to working age adults (19-64) (12.8%). That said, about 14.9% of residents in the service area have delayed or didn't get needed healthcare. Thus, there is certainly a need to improve access to general healthcare. However, improving access to this type of care is better suited for other acute care hospitals, clinics, and federally qualified health centers.
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Betty Ford Center
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Part V, Section B, Line 13h: Factors other than the Federal Poverty Guidelines that are used by Hazelden Betty Ford Foundation for determining eligibility for financial assistance include proof of household income, evaluation of assets, number of dependents living in the household, debt associated with major assets to determine net worth, major monthly debt payments to calculate debt to income ratio, and trust documents, if any.The application process may be waived or suspended due to medical necessity, including timing and urgency of care.To the fullest extent possible, financial assistance can be estimated prior to services based on verbal information provided but must be verified by submission of the financial assistance application within ten (10) days before financial assistance is awarded.
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Part V, Section B, Line 7a
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www.hazeldenbettyford.org/locations/betty-ford-center-rancho-mirage
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Part V, Section B, Line 10a
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www.hazeldenbettyford.org/locations/betty-ford-center-rancho-mirage
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Part V, Section B, Line 22b
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The maximum amount that can be charged for FAP-eligible individuals for medically necessary care was calculated using the look-back method with private health insurers only as Hazelden Betty Ford Foundation does not receive Medicare or Medicaid funding.
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