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Crisis Text Line Inc

Organization summary

Type of Nonprofit

Designated as a Organizations for any of the following purposes: religious, educational, charitable, scientific, literary, testing for public safety, fostering national or international amateur sports competition (as long as it doesn't provide athletic facilities or equipment), or the prevention of cruelty to children or animals.

Category: Mental Health, Crisis Intervention / Hot Line, Crisis Intervention Services (NTEE)

Donations to this organization are tax deductible.

Summary charts: organization finances over time

Revenue
$32.3M (2023)

Expenses
$35.6M (2023)

Total Assets
$18M (2023)

Total Liabilities
$2.46M (2023)

Source: Form 990 tax filings from 2012 to 2023

Tax Filings and Audits by Year

Form 990 is an information return that most organizations claiming federal tax-exempt status must file yearly with the IRS. Nonprofit Explorer has IRS digitized Form 990 data for filings processed in 2012 and later. If this organization filed an amended return, it may not be reflected below. Duplicate download links may indicate a resubmission or amendment to this organization's original return. Form 990 data is from the IRS.

Audits are required to be submitted by nonprofit organizations that spend $750,000 or more in federal grant money in a fiscal year. "Single audits" look at the entire organization's finances and compliance, while other audits are program specific. Nonprofit Explorer has PDFs of audits for some nonprofits for fiscal year 2015 and later. Audit data is from the Federal Audit Clearinghouse.

Fiscal Year Ending Dec.
2023

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$32,319,583
Expenses
$35,615,762
Net Income
-$3,296,179
Net Assets
$15,574,732
Notable Sources of Revenue Percent of Total Revenue
Contributions $27,800,385
86.0%
Program Services $4,040,962
12.5%
Investment Income $478,236
1.5%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Notable Expenses Percent of Total Expenses
Executive Compensation $1,320,707
3.7%
Professional Fundraising Fees $0
Other Salaries and Wages $21,383,871
60.0%
Assets/Debt
Total Assets $18,030,062
Total Liabilities $2,455,330
Net Assets $15,574,732
Compensation
Key Employees and Officers Compensation Related Other
Dena Trujillo (Chief Executive Officer) $344,277 $0 $50,731
Shairi Turner Davis (Chief Health Officer) $322,065 $0 $9,600
Dana Trader (Chief People And Strategy Officer) $297,025 $0 $45,052
Cesar Bocanegra (Chief Operating Officer) $296,012 $0 $49,831
Mishka Pitter Armand (Chief Marketing Officer) $285,065 $0 $35,282
Danielle Adest (Chief Financial Officer) $284,134 $0 $32,656
Melanie Samarasinghe (Chief Business Development Officer) $279,833 $0 $49,531
Margaret Meagher (Chief Impact Officer) $249,034 $0 $21,050
Shawn Rodriguez (Secretary & General Counsel) $215,678 $0 $47,387
Harry Brandler (President) $0 $0 $0
Rob Stavis (Treasurer) $0 $0 $0
Dr Alfiee Breland Noble (Director) $0 $0 $0
Lisa Fetterman (Director) $0 $0 $0
Dr Andres Monroy Hernandez (Director) $0 $0 $0
Brenda Toineeta Pipestem (Director) $0 $0 $0
Kim Vu (Director) $0 $0 $0
Ramy Shweiky (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2022

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$15,474,145
Expenses
$34,725,121
Net Income
-$19,250,976
Net Assets
$18,870,911
Notable Sources of Revenue Percent of Total Revenue
Contributions $10,241,918
66.2%
Program Services $5,154,142
33.3%
Investment Income $73,642
0.5%
Bond Proceeds $0
Royalties $0
Rental Property Income $2,801
0.0%
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $1,642
0.0%
Notable Expenses Percent of Total Expenses
Executive Compensation $970,636
2.8%
Professional Fundraising Fees $0
Other Salaries and Wages $19,429,221
56.0%
Assets/Debt
Total Assets $23,223,313
Total Liabilities $4,352,402
Net Assets $18,870,911
Compensation
Key Employees and Officers Compensation Related Other
Dena Trujillo (Chief Executive Officer) $348,583 $0 $46,303
Shairi Turner Davis (Chief Health Officer) $321,795 $0 $9,150
Lawrence Brooks (Chief Financial Officer (To Sep 22)) $284,906 $0 $33,732
Mishka Pitter Armand (Chief Marketing Officer) $281,868 $0 $32,799
Falk Gottlob (Chief Technology Officer) $263,924 $0 $18,758
Cesar Bocanegra (Chief Operating Officer) $256,959 $0 $38,749
Dana Trader (Chief People And Strategy Officer) $251,756 $0 $41,036
Shawn Rodriguez (Secretary & General Counsel) $213,505 $0 $43,607
Harry Brandler (President) $0 $0 $0
Rob Stavis (Treasurer) $0 $0 $0
Dr Alfiee Breland Noble (Director) $0 $0 $0
Lisa Fetterman (Director) $0 $0 $0
Dr Andres Monroy Hernandez (Director) $0 $0 $0
Brenda Toineeta Pipestem (Director) $0 $0 $0
Kim Vu (Director) $0 $0 $0
Danah Boyd (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2021

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$9,895,767
Expenses
$31,787,434
Net Income
-$21,891,667
Net Assets
$40,382,536
Notable Sources of Revenue Percent of Total Revenue
Contributions $9,767,891
98.7%
Program Services $0
Investment Income $103,457
1.0%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $24,419
0.2%
Notable Expenses Percent of Total Expenses
Executive Compensation $1,341,497
4.2%
Professional Fundraising Fees $0
Other Salaries and Wages $18,223,632
57.3%
Assets/Debt
Total Assets $43,318,384
Total Liabilities $2,935,848
Net Assets $40,382,536
Compensation
Key Employees and Officers Compensation Related Other
Nancy Lublin (Former Ceo) $607,000 $0 $0
Dena Trujillo (Chief Executive Officer) $328,530 $0 $43,422
Shairi Turner Davis (Chief Transformation Officer) $314,507 $0 $8,308
Dana Trader (Chief People And Strategy Officer) $244,763 $0 $37,344
Lawrence H Brooks (Chief Financial Officer) $243,940 $0 $41,212
Mishka Pitterarmand (Chief Marketing Officer) $240,816 $0 $26,222
Benjamin T Kolin (Chief Technology Officer) $221,615 $0 $20,511
Robert Fiblin (Chief Data Scientist) $221,100 $0 $12,479
Danah Boyd (President) $0 $0 $0
Harry Brandler (Treasurer) $0 $0 $0
Dr Alfiee M Breland Noble (Director) $0 $0 $0
Andres Monroy Hernandez (Director) $0 $0 $0
Brenda Toineeta Pipestem (Director) $0 $0 $0
Robert Stavis (Director) $0 $0 $0
Kim Vu (Director) $0 $0 $0
Elizabeth Cutler (Director To 8/2021) $0 $0 $0

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Fiscal Year Ending Dec.
2020

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$49,580,169
Expenses
$25,059,586
Net Income
$24,520,583
Net Assets
$62,357,979
Notable Sources of Revenue Percent of Total Revenue
Contributions $49,107,474
99.0%
Program Services $0
Investment Income $448,159
0.9%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $3,237
0.0%
Net Inventory Sales $0
Other Revenue $21,299
0.0%
Notable Expenses Percent of Total Expenses
Executive Compensation $640,000
2.6%
Professional Fundraising Fees $0
Other Salaries and Wages $13,422,391
53.6%
Assets/Debt
Total Assets $63,932,921
Total Liabilities $1,574,942
Net Assets $62,357,979
Compensation
Key Employees and Officers Compensation Related Other
Benjamin T Kolin (Chief Technology Officer) $267,538 $0 $24,088
Shairi Turner Davis (Chief Transformation Officer) $265,231 $0 $4,877
Lawrence H Brooks (Chief Financial Officer) $239,461 $0 $29,818
Shawn D Rodriguez (Vice President, General Counsel) $215,917 $0 $39,475
Adeena Cohen (Chief Business Officer) $207,932 $0 $36,767
Elana Jacobs (Head Of Product) $203,954 $0 $22,513
Dena Trujillo (Interim Ceo From 6/20) $189,846 $0 $10,594
Nancy Lublin (Ceo To 6/20) $140,192 $0 $30,090
Robert Stavis (Director From 6/20) $0 $0 $0
Danah Boyd (President From 6/20) $0 $0 $0
Harry Brandler (Treasurer) $0 $0 $0
Elizabeth Cutler (Secretary) $0 $0 $0
Andres Monroy Hernandez (Director) $0 $0 $0
Dr Alfiee M Breland Noble (Director From 8/4/20) $0 $0 $0
Brenda Toineeta Pipestem (Director From 8/4/20) $0 $0 $0
Kim Vu (Director From 8/4/20) $0 $0 $0
Jeff Lawson (Director To 12/31/20) $0 $0 $0
Dj Patil (Director To 12/31/20) $0 $0 $0
Ada Williams Prince (Director To 12/31/20) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2019

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$17,727,853
Expenses
$15,484,617
Net Income
$2,243,236
Net Assets
$38,122,249
Notable Sources of Revenue Percent of Total Revenue
Contributions $17,111,205
96.5%
Program Services $0
Investment Income $553,150
3.1%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $63,498
0.4%
Notable Expenses Percent of Total Expenses
Executive Compensation $1,608,053
10.4%
Professional Fundraising Fees $0
Other Salaries and Wages $7,242,354
46.8%
Assets/Debt
Total Assets $39,415,758
Total Liabilities $1,293,509
Net Assets $38,122,249
Compensation
Key Employees and Officers Compensation Related Other
Bennett Jason (Chief Technology Officer) $352,692 $0 $30,789
Nancy Lublin (Ceo, Secretary) $257,751 $0 $0
Filbin Robert W (Chief Data Scientist) $200,000 $0 $17,411
Jacobs Elana (Chief Product Officer) $200,000 $0 $21,803
Morris Matthew (Lead Dev Ops Engineer) $172,692 $0 $13,834
Rodriguez Shawn D (General Counsel) $165,000 $0 $37,094
Brown Shavon (Head Of People Operations) $160,000 $0 $13,050
Fairchild Jeffrey (Lead Dev Ops Engineer) $160,000 $0 $1,367
Ross Rebecca A (Chief Program Officer) $159,495 $0 $16,004
Cohen Adeena (Chief Business Officer) $156,077 $0 $35,105
Weiser Jaclyn E (Director Of Data Science) $145,000 $0 $15,696
Jean Jerome Yvonne (Director Of Finance) $125,923 $0 $37,092
Bernard Sarah (Chief Operating Officer) $109,346 $0 $4,845
Danah Boyd (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0
Robert Stavis (Chairman) $0 $0 $0
David Drummond (Director) $0 $0 $0
Dena Trujillo (Director) $0 $0 $0
Elizabeth Cutler (Director) $0 $0 $0
Harry Brandler (Treasurer) $0 $0 $0
Dj Patil (Director) $0 $0 $0
Ada Williams Prince (Director) $0 $0 $0
Jeff Lawson (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2018

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$27,137,174
Expenses
$12,229,626
Net Income
$14,907,548
Net Assets
$35,735,183
Notable Sources of Revenue Percent of Total Revenue
Contributions $25,036,660
92.3%
Program Services $1,787,510
6.6%
Investment Income $272,935
1.0%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $40,069
0.1%
Notable Expenses Percent of Total Expenses
Executive Compensation $793,615
6.5%
Professional Fundraising Fees $0
Other Salaries and Wages $6,527,470
53.4%
Assets/Debt
Total Assets $36,378,307
Total Liabilities $643,124
Net Assets $35,735,183
Compensation
Key Employees and Officers Compensation Related Other
Jason Bennett (Cto) $350,000 $0 $40,245
Sarah Bernard (Coo) $308,615 $0 $28,577
Shairi Turner Davis (Chief Medical Officer) $250,000 $0 $34,970
Robert W Filbin (Chief Data Officer) $156,750 $0 $17,748
Elana Jacobs (Director Of Ctl Internatio) $152,308 $0 $29,652
Jeffrey Fairchild (Lead Dev Ops Engineer) $151,346 $0 $36,132
Matthew Morris (Director, Digital And Cont) $147,500 $0 $18,491
Nancy Lublin (Ceo, Secretary) $135,000 $111,539 $39,746
Danah Boyd (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0
Robert Stavis (Chairman) $0 $0 $0
Larry Berg To 318 (Treasurer) $0 $0 $0
David Drummond (Director) $0 $0 $0
Dena Trujillo (Director) $0 $0 $0
Elizabeth Cutler (Director) $0 $0 $0
Dj Patil (Director) $0 $0 $0
Harry Brandler On 718 (Treasurer) $0 $0 $0
Ada Williams Prince On 918 (Director) $0 $0 $0
Jeff Lawson On118 (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2017

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$3,392,000
Expenses
$9,494,035
Net Income
-$6,102,035
Net Assets
$20,823,127
Notable Sources of Revenue Percent of Total Revenue
Contributions $2,586,026
76.2%
Program Services $593,554
17.5%
Investment Income $202,604
6.0%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $9,816
0.3%
Notable Expenses Percent of Total Expenses
Executive Compensation $571,163
6.0%
Professional Fundraising Fees $0
Other Salaries and Wages $4,846,209
51.0%
Assets/Debt
Total Assets $21,178,889
Total Liabilities $355,762
Net Assets $20,823,127
Compensation
Key Employees and Officers Compensation Related Other
Jason Bennett (Cto) $346,932 $0 $12,413
Nancy Lublin (Ceo) $224,231 $0 $37,156
Robert W Filbin (Chief Data Officer) $136,737 $0 $15,369
Elizabeth Craig (Director Of Expansion Sf Bay Area) $132,633 $0 $15,220
Matthew Morris (Director, Digital And Content) $116,063 $0 $13,361
Elana Jacobs (Director Of Ctl International) $116,038 $0 $14,285
Baylee Greenberg (Coo) $114,769 $0 $13,407
Danah Boyd (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0
Robert Stavis (Chairman) $0 $0 $0
Larry Berg (Treasurer) $0 $0 $0
David Drummond (Director) $0 $0 $0
Dena Trujillo (Director) $0 $0 $0
Elizabeth Cutler (Director) $0 $0 $0
Dj Patil (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2016

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$14,650,931
Expenses
$6,029,663
Net Income
$8,621,268
Net Assets
$12,101,767
Notable Sources of Revenue Percent of Total Revenue
Contributions $14,242,043
97.2%
Program Services $381,667
2.6%
Investment Income $25,332
0.2%
Bond Proceeds $0
Royalties $0
Rental Property Income $1,889
0.0%
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Notable Expenses Percent of Total Expenses
Executive Compensation $318,797
5.3%
Professional Fundraising Fees $0
Other Salaries and Wages $3,225,153
53.5%
Assets/Debt
Total Assets $13,407,596
Total Liabilities $1,305,829
Net Assets $12,101,767
Compensation
Key Employees and Officers Compensation Related Other
Nancy Lublin (Ceo, Secretary) $199,750 $0 $29,492
Robert W Filbin (Chief Data Scientist) $120,244 $0 $10,761
Baylee Greenberg (Coo) $119,047 $0 $10,742
Christopher Johnson (Chief Technology Officer) $113,778 $0 $9,312
Tong Wang Xiang (Engineering Lead) $101,442 $0 $9,651
Danah Boyd (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0
Robert Stavis (Chairman) $0 $0 $0
Larry Berg (Treasurer) $0 $0 $0
David Drummond (Director) $0 $0 $0
Stephanie Dodson (Director) $0 $0 $0
Dena Trujillo (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2015

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$4,134,715
Expenses
$2,890,348
Net Income
$1,244,367
Net Assets
$3,567,966
Notable Sources of Revenue Percent of Total Revenue
Contributions $4,006,758
96.9%
Program Services $115,700
2.8%
Investment Income $857
0.0%
Bond Proceeds $0
Royalties $0
Rental Property Income $11,400
0.3%
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Notable Expenses Percent of Total Expenses
Executive Compensation $235,662
8.2%
Professional Fundraising Fees $0
Other Salaries and Wages $1,052,690
36.4%
Assets/Debt
Total Assets $3,986,882
Total Liabilities $418,916
Net Assets $3,567,966
Compensation
Key Employees and Officers Compensation Related Other
Nancy Lublin (Ceo) $121,420 $0 $3,543
Christopher Johnson (Chief Technology Officer) $114,037 $0 $7,206
Robert W Filbin (Chief Data Scientist) $103,489 $0 $7,139
Baylee Greenberg (Coo) $101,242 $0 $6,884
Jennifer Chiou (Exec Director To Nov 2014) $13,000 $0 $0
Danah Boyd (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0
Rob Stavis (Director) $0 $0 $0
Larry Berg (Director) $0 $0 $0
David Drummond (Director) $0 $0 $0
Stephanie Dodson (Director) $0 $0 $0
Dena Trujillo (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2014

Extracted Financial Data

Extracted Financial Data from Form 990
Revenue
$3,921,452
Expenses
$1,597,853
Net Income
$2,323,599
Net Assets
$2,323,599
Notable Sources of Revenue Percent of Total Revenue
Contributions $696,158
17.8%
Program Services $3,224,396
82.2%
Investment Income $898
0.0%
Bond Proceeds $0
Royalties $0
Rental Property Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Notable Expenses Percent of Total Expenses
Executive Compensation $143,582
9.0%
Professional Fundraising Fees $0
Other Salaries and Wages $341,253
21.4%
Assets/Debt
Total Assets $2,427,881
Total Liabilities $104,282
Net Assets $2,323,599
Compensation
Key Employees and Officers Compensation Related Other
Jennifer Chiou (Exec Director To Nov 2014) $143,582 $0 $2,469
Nancy Lublin (Ceo) $0 $0 $0
Danah Boyd (Director) $0 $0 $0
Dj Patil (Director) $0 $0 $0
John J Degioia (Director) $0 $0 $0
Stephanie Dodson (Director) $0 $0 $0
Steve Buffone (Director) $0 $0 $0

Document Links

Fiscal Year Ending Dec.
2013

Extracted Financial Data

Extracted Financial Data from 990-EZ
Revenue
$0
Expenses
$0
Net Income
$0
Net Assets
$1
Notable Sources of Revenue Percent of Total Revenue
Contributions $0
Program Services $0
Investment Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Assets/Debt
Total Assets $1
Total Liabilities $0
Net Assets $1
Compensation
Key Employees and Officers Compensation Other
Nancy Lublin (Ceo) $0 $0
Danah Boyd (Director) $0 $0
Dj Patil (Director) $0 $0
John J Degioia (Director) $0 $0
Steve Buffone (Director) $0 $0
Stephanie Dodson (Director 2014) $0 $0

Document Links

Fiscal Year Ending Dec.
2012

Extracted Financial Data

Extracted Financial Data from 990-EZ
Revenue
$0
Expenses
$0
Net Income
$0
Net Assets
$1
Notable Sources of Revenue Percent of Total Revenue
Contributions $0
Program Services $0
Investment Income $0
Net Fundraising $0
Sales of Assets $0
Net Inventory Sales $0
Other Revenue $0
Assets/Debt
Total Assets $1
Total Liabilities $0
Net Assets $1

Document Links

About This Data

Nonprofit Explorer includes summary data for nonprofit tax returns and full Form 990 documents, in both PDF and digital formats.

The summary data contains information processed by the IRS during the 2012-2019 calendar years; this generally consists of filings for the 2011-2018 fiscal years, but may include older records. This data release includes only a subset of what can be found in the full Form 990s.

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