Nursing Home Inspect > New Hampshire > Hillsborough County Data as of April 2026

Crestwood Center

For profit - Limited Liability company  ·  40 Crosby Street, Milford, NH 03055  ·  See home’s Medicare page

Affiliated With Genesis Healthcare
People or companies with an ownership interest in or managerial control of this home, according to CMS data.
3.34
Nurse hours/resident/day
Reported total nurse staffing hours per resident per day.
State Average: 3.9
44.6%
Nurse turnover
The percentage of nursing staff who stopped working at the home over a 12-month period.
State Average: 46.4%
82
Certified beds
Qualifying beds in the certified provider or supplier facility.
62
Average residents/day
Average number of residents based on daily census.
Direct owners are the layer of ownership closest to the nursing home while indirect owners have a stake in the nursing home but are further removed, like a company that owns the direct owner of a home. All owners listed below are people or companies who have at least a 5% stake in the nursing home. Entities with “managerial control” are those who conduct the day-to-day operations of the nursing home.
Direct owners
Harborside New Hampshire Limited Partnership (100%) since May, 2019
Indirect owners
Fc Gen Operations Investment LLC since May, 2019
Gen Operations I LLC since May, 2019
Gen Operations Ii LLC since May, 2019
Genesis Healthcare INC since May, 2019
Genesis Healthcare LLC since May, 2019
Genesis Holdings LLC since May, 2019
Harborside Healthcare LLC since May, 2019
Harborside Toledo Business LLC since May, 2019
Hccf Management Group Xi LLC since Mar, 2024
Sun Healthcare Group INC since May, 2019
Sunbridge Healthcare LLC since May, 2019
Sundance Rehabilitation Holdco INC since May, 2019
Zac Properties Xi LLC since May, 2019
Steven Fishman since May, 2019
Arnold Whitman since May, 2019
Managerial control
Hannah Benson since Mar, 2024
Diane Morris since Dec, 2023
Ayobami Ojutalayo since Mar, 2024
Managing employee(s)
No information available
Corporate Officer
Michael Berg since May, 2019
Laura Bridgeford since Jun, 2024
Avi Mendelson since Jun, 2024

Inspection Reports

Inspection reports document deficiencies, which are nursing homes’ failures to meet care requirements. The Centers for Medicare and Medicaid Services releases the last three standard inspection reports, as well as the last 36 months of complaint and infection-control reports.
13

total deficiencies

2

infection-related deficiencies

This home violated federal standards protecting residents from the spread of infections.

Dec 18, 2025
Standard report
3 deficiencies
(1 infection)

This report includes a citation for violating federal standards protecting residents from the spread of infections.
C

 to D
D
Full report
Resident Assessment and Care Planning Deficiency — F0656
Failure to: Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Infection Control Deficiency — F0880
Failure to: Provide and implement an infection prevention and control program.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Administration Deficiency — F0838
Failure to: Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity
No actual harm, with potential for minimal harm
Scope
Many people affected
Seriousness
C
Jun 26, 2024
Complaint report
1 deficiency
(1 infection)

This report includes a citation for violating federal standards protecting residents from the spread of infections.
$15,646 Fine
J
Full report
Infection Control Deficiency — F0880
Failure to: Provide and implement an infection prevention and control program.
Severity
Immediate jeopardy to resident health or safety
Scope
Few people affected
Seriousness
J
Jan 30, 2024
Standard report
9 deficiencies
B

 to E
E
Full report
Nursing and Physician Services Deficiency — F0725
Failure to: Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Some people affected
Seriousness
E
Nutrition and Dietary Deficiency — F0801
Failure to: Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Some people affected
Seriousness
E
Freedom from Abuse, Neglect, and Exploitation Deficiency — F0609
Failure to: Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Resident Rights Deficiency — F0578
Failure to: Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Resident Rights Deficiency — F0561
Failure to: Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Quality of Life and Care Deficiency — F0689
Failure to: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
D
Administration Deficiency — F0868
Failure to: Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity
No actual harm, with potential for minimal harm
Scope
Many people affected
Seriousness
C
Resident Rights Deficiency — F0582
Failure to: Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity
No actual harm, with potential for minimal harm
Scope
Some people affected
Seriousness
B
Quality of Life and Care Deficiency — F0679
Failure to: Provide activities to meet all resident's needs.
Severity
No actual harm, with potential for minimal harm
Scope
Some people affected
Seriousness
B

Penalties

A nursing home receives a penalty, either a fine or payment suspensions, when it has a serious health citation or fails to fix a citation. Fines may be imposed once per citation or regularly until the nursing home corrects the citation. Fines not associated with inspection reports can include fines for not reporting COVID-19 data or not complying with infection-control requirements. Payment suspensions are when the government stops payments to the nursing home until an issue is fixed. The Centers for Medicare and Medicaid Services releases the last three years of penalty information.
$15.6K

total fines

Jun 26, 2024
$15,646 fine