Holy Cross Health Center
Non profit - Church related · 357 Island Pond Road, Manchester, NH 03109 · See home’s Medicare page
4.70
Nurse hours/resident/day
Reported total nurse staffing hours per resident per day.
State Average: 3.9
34.3%
Nurse turnover
The percentage of nursing staff who stopped working at the home over a 12-month period.
State Average: 44.1%
40
Certified beds
Qualifying beds in the certified provider or supplier facility.
23
Average residents/day
Average number of residents based on daily census.
Direct owners are the layer of ownership closest to the nursing home while indirect owners have a stake in the nursing home but are further removed, like a company that owns the direct owner of a home. All owners listed below are people or companies who have at least a 5% stake in the nursing home. Entities with “managerial control” are those who conduct the day-to-day operations of the nursing home.
Direct owners
Sisters Of Holy Cross, INC./U.S. Region (100%) since May, 1995
Indirect owners
No indirect owner information
Managerial control
Kelli Coulombe since Feb, 2022
Susan Dinardo since Nov, 2013
Jody Eafrati since Jan, 2004
Raphael Farra since Mar, 2018
Stephanie Fraser since Feb, 2014
Victor Ishak since Dec, 2008
Jessica Oliveira since Jul, 2022
Stefanie Osiek since Apr, 2021
Bonni Phillips since Apr, 2018
Laura Renfer since Jan, 2001
Susan Dinardo since Nov, 2013
Jody Eafrati since Jan, 2004
Raphael Farra since Mar, 2018
Stephanie Fraser since Feb, 2014
Victor Ishak since Dec, 2008
Jessica Oliveira since Jul, 2022
Stefanie Osiek since Apr, 2021
Bonni Phillips since Apr, 2018
Laura Renfer since Jan, 2001
Managing employee(s)
No information available
Adp Of The Snf
Sisters Of Holy Cross, INC./U.S. Region since May, 1995
Raphael Farra since Mar, 2018
Stefanie Osiek since Feb, 2025
Raphael Farra since Mar, 2018
Stefanie Osiek since Feb, 2025
Corporate Officer
Anne Hoffler since Jan, 2024
Marie Blanche Lamarre since Jan, 2024
Therese Martin since Jan, 2024
Kelly Murphy since Jan, 2017
Marie Blanche Lamarre since Jan, 2024
Therese Martin since Jan, 2024
Kelly Murphy since Jan, 2017
Inspection Reports
Inspection reports document deficiencies, which are nursing homes’ failures to meet care requirements. The Centers for Medicare and Medicaid Services releases the last three standard inspection reports, as well as the last 36 months of complaint and infection-control reports.
2
total deficiencies
Nutrition and Dietary Deficiency — F0812
Failure to:
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity
No actual harm, with a potential for more than minimal harm
Scope
Many people affected
Seriousness
Administration Deficiency — F0868
Failure to:
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity
No actual harm, with a potential for more than minimal harm
Scope
Few people affected
Seriousness
Penalties
A nursing home receives a penalty, either a fine or payment suspensions, when it has a serious health citation or fails to fix a citation. Fines may be imposed once per citation or regularly until the nursing home corrects the citation. Fines not associated with inspection reports can include fines for not reporting COVID-19 data or not complying with infection-control requirements. Payment suspensions are when the government stops payments to the nursing home until an issue is fixed. The Centers for Medicare and Medicaid Services releases the last three years of penalty information.
This home has no record of fines or payment suspensions for the past three years.