Skip to content
ProPublica
Donate
ProPublica
Donate
Nursing Home Inspect > North Carolina > Mecklenburg County Data as of February 2026

    Willowbrooke Court Sc Ctr At Matthews Glen

    Non profit - Corporation  ·  740 Pavilion View Drive, Matthews, NC 28105  ·  See home’s Medicare page

    Affiliated With Acts Retirement Life Communities
    People or companies with an ownership interest in or managerial control of this home, according to CMS data.
    4.97
    Nurse hours/resident/day
    Reported total nurse staffing hours per resident per day.
    State Average: 3.8
     
    Nurse turnover
    Data unavailable
    15
    Certified beds
    Qualifying beds in the certified provider or supplier facility.
    8
    Average residents/day
    Average number of residents based on daily census.
    Direct owners are the layer of ownership closest to the nursing home while indirect owners have a stake in the nursing home but are further removed, like a company that owns the direct owner of a home. All owners listed below are people or companies who have at least a 5% stake in the nursing home. Entities with “managerial control” are those who conduct the day-to-day operations of the nursing home.
    Direct owners
    Acts Retirement Life Communities INC (100%) since Nov, 1988
    Indirect owners
    No indirect owner information
    Managerial control
    Acts Management Services, INC. since Jan, 2012
    Acts Retirement Life Communities INC since Jan, 2012
    Acts Retirement Life Communities Management, LLC since Dec, 2022
    Susan Ahern since Jan, 2020
    Karen Christiansen since May, 2010
    Glenn Fox since Jan, 2017
    Gerald Grant since Jun, 2005
    Managing employee(s)
    No information available
    Corporate Director
    Susan Allmond since Jan, 2017
    Kathryn Brod since Feb, 2024
    Warren Callaway since Mar, 2022
    Linda Chamberlain since Jan, 2025
    Karen Christiansen since Jan, 2020
    Harold Detweiler since Nov, 2009
    John Esterhai since May, 1996
    Elric Gerner since Apr, 2009
    James Glynn since Jan, 2023
    Gerald Grant since May, 2017
    Jason Greer since Mar, 2022
    Michael Kelly since Feb, 2020
    John Lammers since Dec, 2020
    Daniel Lawson since Jun, 2019
    Marvin Mashner since Jan, 1991
    Daniel Middlebrooks since Jan, 2023
    Dawn Reichard since Jun, 2025
    Corporate Officer
    Susan Ahern since Jan, 2020
    Susan Allmond since Jan, 2025
    Karen Christiansen since May, 2010
    Glenn Fox since Jan, 2017
    Elric Gerner since Jan, 2010
    Gerald Grant since Jun, 2005
    Daniel Lawson since Jan, 2025
    Marvin Mashner since Jan, 2025
    5% Or Greater Mortgage Interest
    Acts Retirement Life Communities INC since Nov, 1988

    Inspection Reports

    Inspection reports document deficiencies, which are nursing homes’ failures to meet care requirements. The Centers for Medicare and Medicaid Services releases the last three standard inspection reports, as well as the last 36 months of complaint and infection-control reports.
    6

    total deficiencies

    1

    infection-related deficiency

    This home violated federal standards protecting residents from the spread of infections.

    Jul 8, 2025
    Standard report
    3 deficiencies
    C

     to E
    E
    Full report
    Nutrition and Dietary Deficiency — F0812
    Failure to: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    Severity
    No actual harm, with a potential for more than minimal harm
    Scope
    Some people affected
    Seriousness
    E
    Quality of Life and Care Deficiency — F0684
    Failure to: Provide appropriate treatment and care according to orders, resident's preferences and goals.
    Severity
    No actual harm, with a potential for more than minimal harm
    Scope
    Few people affected
    Seriousness
    D
    Nursing and Physician Services Deficiency — F0732
    Failure to: Post nurse staffing information every day.
    Severity
    No actual harm, with potential for minimal harm
    Scope
    Many people affected
    Seriousness
    C
    May 30, 2024
    Standard report
    3 deficiencies
    (1 infection)

    This report includes a citation for violating federal standards protecting residents from the spread of infections.
    D
    Full report
    Pharmacy Service Deficiency — F0759
    Failure to: Ensure medication error rates are not 5 percent or greater.
    Severity
    No actual harm, with a potential for more than minimal harm
    Scope
    Few people affected
    Seriousness
    D
    Pharmacy Service Deficiency — F0761
    Failure to: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    Severity
    No actual harm, with a potential for more than minimal harm
    Scope
    Few people affected
    Seriousness
    D
    Infection Control Deficiency — F0880
    Failure to: Provide and implement an infection prevention and control program.
    Severity
    No actual harm, with a potential for more than minimal harm
    Scope
    Few people affected
    Seriousness
    D

    Penalties

    A nursing home receives a penalty, either a fine or payment suspensions, when it has a serious health citation or fails to fix a citation. Fines may be imposed once per citation or regularly until the nursing home corrects the citation. Fines not associated with inspection reports can include fines for not reporting COVID-19 data or not complying with infection-control requirements. Payment suspensions are when the government stops payments to the nursing home until an issue is fixed. The Centers for Medicare and Medicaid Services releases the last three years of penalty information.
    This home has no record of fines or payment suspensions for the past three years.