H.R.1660: Government Customer Service Improvement Act of 2013

About this Bill

This bill was introduced in the 113th Congress
This bill is primarily about government operations and politics
You can read the bill
Sponsor Henry Cuellar, D-Texas
Total Cosponsors 2 (All Republicans)
Introduced April 19, 2013
Latest Major Action Aug. 1, 2013
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Bill Progress

  • Bill introduced in the House   
  • Bill passed in the House   
  • Bill passed in the Senate   
  • Bill signed into law

Bill Summary

Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.

Directs: (1) the Performance Improvement Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in agency performance plans; (2) the Director of OMB to establish a Customer Service Feedback Pilot Program which shall include participation by the Internal Revenue Service (IRS) and two additional agencies to collect information from agency customers on the quality of cus...

(Source: Congressional Research Service)

Bill Actions

Date Description
Aug. 1, 2013 Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
July 31, 2013 Motion to reconsider laid on the table Agreed to without objection.
July 31, 2013 On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5207-5208)
July 31, 2013 DEBATE - The House proceeded with forty minutes of debate on H.R. 1660.
July 31, 2013 Considered under suspension of the rules. (consideration: CR H5207-5209)
July 31, 2013 Mr. Meadows moved to suspend the rules and pass the bill, as amended.
July 24, 2013 Ordered to be Reported (Amended) by Voice Vote.
July 24, 2013 Committee Consideration and Mark-up Session Held.
April 19, 2013 Referred to the House Committee on Oversight and Government Reform.