“We’ll Smash the Fucking Window Out and Drag Him Out”

A month into the new Trump administration, on the predawn streets of suburban Maryland, a high-ranking ICE official stood alongside a Mazda sedan that his officers had just stopped.

The official told a local TV reporter at the scene what was about to happen. “He can either give us a license,” he said, “or we’ll smash the fucking window out and drag him out.” Then, as the driver refused to exit the car, officers broke the glass.

It was one of nearly 50 documented instances of immigration agents breaking vehicle windows that ProPublica has identified from social media, local news accounts, lawsuits and interviews since President Donald Trump took office six months ago. Using the same methods, we found just eight in the previous decade. Neither number is comprehensive. The government releases no relevant statistics.

Use-of-force experts and former Immigration and Customs Enforcement insiders say the tactic was rarely used during previous administrations. They say there is no known policy change greenlighting agents’ smashing of windows. Rather, it’s a part of a broader shattering of norms.

There are arrest quotas, and they are increasingly aggressive. “There’s been an emphasis placed on speed and numbers that did not exist before,” says Deborah Fleischaker, who served as ICE chief of staff under President Joe Biden.

Officers who break glass aren’t being disciplined — they’re being promoted. The official from Maryland, Matthew Elliston, now occupies a senior position at headquarters and oversees field operations on the East Coast. On the other side of the country, a Border Patrol chief who also embraced the tactic, Gregory Bovino, was put in charge of sweeps in Los Angeles. (Neither answered ProPublica’s questions.)

ICE says its officers use a “minimum amount of force” when making arrests. You can judge for yourself.

At least 10 people have said they were injured this year during broken-windows arrests. César Ruiz Rodriguez had an open wound at the back of his head when he arrived at detention from Spokane, Washington, his lawyer said, and X-rays showed glass in the knees of his brother Jeison. ICE claimed that the Nicaraguan-born brothers were members of the Venezuelan gang Tren de Aragua. Both men have denied any gang affiliation. We found that the brothers had been accused of threatening a family member, but prosecutors dropped the charges.

In Kentucky, agents stopped Martin Rivera and his girlfriend, Jennifer Gribben, a U.S. citizen, while the agents searched for a fugitive. “You said you’re looking for Garcia,” Rivera said in a scene the couple broadcast on Facebook Live and have since deleted. One of the agents replied, “And I found you instead.”

Then they smashed through the car’s window. Gribben later wrote on Facebook that she was beaten “brutally in my head” and that officers broke Rivera’s arm. She pleaded not guilty to charges of resisting arrest and third-degree assault stemming from the incident.

Near Detroit, masked ICE officers dragged 49-year-old Veronica Ramirez Verduzco, an aide at an assisted-living center, out of her car through a window they broke. Ramirez Verduzco still had bloody, jagged scratches up and down her forearms five days later, her lawyer said.

ICE told ProPublica that agents are allowed to use force when civilians don’t follow their commands. But Ramirez Verduzco and others said they were given little time to respond before officers broke their windows.

“They didn’t give me a chance to understand what was going on,” she said in an interview shortly before she was ordered deported to Mexico.

Your car is a constitutional gray zone. It doesn’t have the same Fourth Amendment protections as homes. You can refuse to open the door of your home if officers don’t have a judicial warrant; you can’t refuse to step out of your car.

The Constitution still limits when officers can use force and how much they can use. But there are no firm rules. Should they shatter windows just minutes or seconds after making a vehicle stop? Should they drag someone through broken glass when they could wait to make the arrest another day?

“Use of force has to be objectively reasonable,” says Bruce-Alan Barnard, a retired Fourth Amendment instructor at the Federal Law Enforcement Training Center in Georgia, where ICE officers train. The problem with “objectively reasonable,” Barnard says, is that “it’s an oxymoron. What’s reasonable to you might not be reasonable to me.”

Immigration officers are given little guidance on whether or how they should breach car windows, former federal law enforcement officials told ProPublica. The tactic was never prohibited. It was just rare.

It isn’t mentioned in the government’s use-of-force guidelines for immigration agents. And past instructors and students at the Georgia training center say it was never part of the curriculum.

Early this year, border czar Tom Homan made one of his now-familiar threats to a sanctuary jurisdiction, promising to bring “hell” to the Boston area. To do that, his immigration officers needed help.

An ICE press release soon touted its collaboration with a half-dozen other federal agencies, including the Coast Guard and State Department, on a monthlong crackdown in the region, dubbed Operation Patriot. (The Coast Guard confirmed that it helped transport people arrested on Martha’s Vineyard and Nantucket. The State Department also confirmed its role. Neither commented further.)

In May, bystanders filmed in nearby Waltham, Massachusetts, as masked agents from the Drug Enforcement Administration and Homeland Security Investigations, along with agents from unidentified agencies, questioned two men parked in a work van. “Show me you’re here legally and I’ll leave you alone,” said one officer, identified on his vest only as “federal agent.”

In the months since, federal officers from other agencies have continued to participate in immigration operations around the country.

What happens if officers cross the line? Usually very little.

Paths to suing federal officers are even more limited than for police officers, making it particularly hard for immigrants to hold officers accountable for any misconduct.

“The deck is stacked against them,” says Fleischaker, the former top ICE official.

Even if a judge decides to award damages, that usually won’t change what happens — or already happened — in the separate system of immigration court. Evidence of a violent arrest rarely stops a deportation, and if people have already been deported, it won’t bring them back.

In the instance of the family detained on Mother’s Day, they filed a complaint over “unlawful and excessive” actions — but the father has already been deported to Mexico. (The government has not responded to the complaint or to ProPublica’s questions about it.) A precursor to a full civil lawsuit, the complaint says their 3-year-old now tells people, “Police broke the window and threw daddy on the floor.”

Settlements in similar cases have been small. A California woman detained by Border Patrol in 2016 after agents broke her car window while her children screamed settled two years later for $25,000.

When we asked the White House detailed questions about the tactic and specific incidents, it stood by officers’ conduct. “ProPublica is a left-wing rag that is shamelessly doing the bidding of criminal illegal aliens,” deputy press secretary Abigail Jackson said in a statement. “ICE Officers are heroically getting these violent illegal aliens off of American streets with the utmost professionalism.”

Department of Homeland Security Assistant Secretary Tricia McLaughlin also defended the tactic in response to questions about Border Patrol. Officers “may break vehicle windows” if occupants don’t follow their commands, she said. In June, an ICE spokesperson told ProPublica, “Our officers follow their training to use the minimum amount of force necessary to resolve situations in a manner that ensures the success of the operation and prioritizes safety.”

Other agencies whose officers were involved in incidents we documented — FBI; DEA; and the Bureau of Alcohol, Tobacco, Firearms and Explosives — did not respond or declined to comment on specific cases.

Sometimes just the threat of window smashing is enough. One Afghan asylum-seeker who stepped out of a car after ICE threatened his window said in an affidavit, “It reminded me of the Taliban.”

But this all may be only the beginning. Shortly before Trump’s flagship domestic policy bill passed in early July, border czar Tom Homan told a conservative Christian conference that immigration agencies were just getting started. The law will triple the size of ICE and add thousands more immigration agents.

“You think we’re arresting people now?” Homan said. “You wait.”