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CALL CENTER ODA COVID-19 RESPONSE
Total Committed
$57M
Product or Service Description
Other IT and Telecommunications
Total Potential Value
$150M
Contracting Agency
Effective Date
March 24, 2020
Funding Department
OFC OF DISASTER ASSISTANCE
Type
Time and materials
Solicitation Procedure
Simplified acquisition
Extent Competed
Competed under sap
Recent Contract Actions 
Contracts can have multiple “contract actions”: This is how agencies spend money for a specific purpose, adjust the amount committed or change the contract in a way that doesn’t affect the amount. That last scenario is usually indicated by a $0 action. If there is a contract action for a negative amount, it generally means the contract was adjusted or canceled.
| Vendor | Description | Signed | Reason for Change | Amount Committed |
|---|---|---|---|---|
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | March 22, 2021 | Supplemental Agreement For Work Within Scope | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | Dec. 23, 2020 | Other Administrative Action | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | Nov. 19, 2020 | Supplemental Agreement For Work Within Scope | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | Oct. 8, 2020 | Other Administrative Action | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | Aug. 21, 2020 | Supplemental Agreement For Work Within Scope | $13,500,000 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | July 20, 2020 | Supplemental Agreement For Work Within Scope | $13,500,000 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | June 19, 2020 | Supplemental Agreement For Work Within Scope | $10,000,000 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE MOD | June 12, 2020 | Supplemental Agreement For Work Within Scope | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | May 19, 2020 | Supplemental Agreement For Work Within Scope | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | April 17, 2020 | Supplemental Agreement For Work Within Scope | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | April 13, 2020 | Other Administrative Action | $0 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | April 8, 2020 | Funding Only Action | $13,980,000 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | March 29, 2020 | Funding Only Action | $3,000,000 |
| LIVEOPS AGENT SERVICES LLC | CALL CENTER ODA COVID-19 RESPONSE | March 24, 2020 | $3,000,000 |
About this data
This data comes from the Federal Procurement Data System, which includes all contracts worth $10,000 or more. We look at all contracts that are tagged with the procurement code for COVID-19 or otherwise started in 2020 and contain “COVID-19” in the description. Department of Defense contracting data is subject to a 90-day delay before it appears in the data.