Inspection on Mar 13, 2014 | Score: 94

Galley-Deck 10 Espresso Machine

The right coffee dispensing unit had a long piece of lint, thread or similar material wrapped around the slotted fastener several times.

Buffet-Crew Mess Beverage Station

There was old black residue in the seams and interior corners of the food-splash panel of the in-use counter-mounted juice machine.

Medical-24-Hour Report Submission

No 24-hour report was submitted prior to arriving to Los Angeles on 29 January 2014 from a foreign port. The electronic acute gastroenteritis (AGE) database was pre-programmed to automatically submit a 24-hour report prior to entering a US port from a foreign port, but the Los Angeles (LAX) port code was listed in the system as not in the US (NUS) so no report was submitted. When medical staff realized an automatic report was not submitted they attempted to submit a manual 4-hour report through the electronic AGE database but could not override the system to change LAX to a US port. The 4-hour report attempt was returned electronically with a system error message stating NUS port codes cannot be selected when submitting a Maritime Illness and Death Reporting System (MIDRS) report. No documentation was available to show the report was submitted using an alternative method such as fax, email, or telephone.

Medical-Crew Member Late Reporting

A crew member who experienced 8 episodes of diarrhea with an onset at 0300 on 24 January did not report to medical until 25 January at 17:20. After examination he was deemed a reportable case. This employee was a musician who worked between the time of illness onset and reporting to the medical center. This employee received a written warming from his supervisor.

Medical-Close Contacts

The close contacts for a crew member deemed a reportable case on 25 February listed his cabin mate. Staff stated he did not have a significant other but this was not documented.

Medical-Acute Gastronenteritis (AGE) Log

A passenger reported to medical on 7 February with two episodes of diarrhea but was determined non-reportable because of intolerance of certain food items that she consumed the day before. This explanation was in the passenger's record but the underlying illness column on the AGE stated 'None.'

Housekeeping-Engine Control Room Toilet Room

No sign advising users to use a paper towel to exit the toilet room was posted.

Housekeeping-Bridge Toilet Room

No sign advising users to use a paper towel to exit the toilet room was posted.

Recreational Water Facilities-Thalassotheraphy Pool

No flotation device was available at this at this pool.

Recreational Water Facilities-Hair and Lint Strainers

The two whirlpools did not have hair and lint strainers. This was noted in the previous inspection. Staff provided the inspector documentation to show the hair and lint strainers have been ordered and will be delivered to the ship on 16 March 2014. The hair and lint strainer housing was still being cleaned and sanitized weekly.

Housekeeping-Medical Center Shower Head Disinfection

The disinfection of the medical center shower head was not documented on the shower head disinfection log.

Bar-Smoothie Bar

Soft sealant was used as coving at the counter/deck juncture of the waiter pick-up window.

Bar-Smoothie Bar

A small yellow pad of sticky notes was on top of a white cutting board that was used to cut fruit. There was no fruit on the cutting board during the inspection.

Bar-Smoothie Bar

The orange plastic food contact surfaces of the juice machine were worn, cracked and peeling in some areas.

Bar-Smoothie Bar

The soy milk, almond milk, and yogurt were on time control on the front bar counter and labeled with discard labels, but there was no time control plan for this area.

Galley-Waffle/Pancake/Pizza Station

The alto sham used for pizza was labeled for time control, but this unit was not on the time control plan.

Galley-Waffle/Pancake/Pizza Station

Soft sealant was used as coving at the deck/counter juncture at the passenger self-service station.

Buffet-Starboard Beverage Station

The white plastic chute for the ice dispenser was worn and pieces of the plastic were tearing apart, making it difficult to clean.

Buffet-Starboard Beverage Station

The perimeter of the interior rim of the in-use white plastic ice chute was soiled with a heavy black residue. Also, the inside of the ice chute was soiled with a brown residue.

Buffet-Starboard Beverage Station

The backflow prevention device for the counter-mounted juice machine had a heavy layer of scale around the device, including the vent.

Buffet-Starboard Beverage Station

There was old yellow and black residue in the seams and interior corners of the food-splash panel of the counter-mounted juice machine.

Food Service General-Ice Mahines

Slotted fasteners were in the ice cuber thickness panels in all of the ice machines inspected in the food areas.

Galley-Ice Machine

The backflow prevention device for the potable water line to the deck-mounted ice machine was not vented.

Galley-Combination Oven

There was an open penetration where the potable water line for the combination oven entered the bulkhead.

Other-Pool Grill

There were difficult to clean ropes attached to a difficult to clean canvas material and the deckhead above the waiter pick-up station. Some of the ropes and deckhead attachments were soiled with brown stains.

Other-Pool Grill

Most of the deck tile grouting was missing or recessed on the worker side of the pool grill. This was written on the last inspection. Some of the deck tiles had pools of water where the grouting used to be.

Other-Pool Grill Fryer

The inside of the fryer was heavily corroded and pieces of metal had chipped, making cleaning very difficult.

Other-Pool Grill

The grease collection pans for the flat and grooved griddles were heavily corroded, making cleaning difficult.

Buffet-Pool Grill Beverage Station

There was old yellow and black residue in the seams and interior corners of the food-splash panel of the counter-mounted juice machine.

Buffet-Pool Grill Beverage Station

Both of the gaskets inside of the yogurt dispensing arms on the yogurt machine were worn and frayed, making cleaning difficult. Also, one of the long white plastic dispensing arms was cracked and frayed, making cleaning difficult.

Buffet-Pool Grill Beverage Station

There was a brown and white residue on the gaskets and a brown residue below the gaskets on the inside of the yogurt dispensing arms of the previously cleaned yogurt machine.

Buffet-Pool Grill Beverage Station

In the technical compartment under the yogurt machine, there was an open hole into the back of the counter around the drain pipe for an old piece of equipment that had been removed. Also, the drain pipe was open and there was a black material inside.

Buffet-Pool Grill Beverage Station

There was a gray water drain pipe above the beverage station to the left and to the right of the counter-mounted juice machine.

Galley-Warewashing

There was a soiled bowl and a clean plate stored on top of a clean rack of glasses on the clean landing of the hood type warewash machine.

Galley-Warewashing

The handwashing sink at the soiled landing of the warewash area was blocked with a large waste bin.

Galley-Warewashing

The temperature of the handwashing sink at the clean side of the warewash area was less than 100°F.

Galley-Warewashing

The pressure of the handwashing sink at the clean end of the warewash area was not enough to conduct proper handwashing.

Other-Deck 4 Food Lift

There were several seams between the bulkhead panels of the food lift. Also, there were large amounts of sealant over several areas of the bulkhead and the sealant was peeling in most areas, making cleaning difficult.

Galley-Food Equipment Storage

There was no coving at the deck/bulkhead juncture where food equipment was stored. Also, the bulkhead behind the shelving unit the equipment was stored on was chipped in a few areas.

Galley-Food Equipment Storage

A pan was stored upright on the shelving unit and had a large amount of water inside.

Galley-Food Equipment Storage

The food contact surface of a previously cleaned chafing dish had rice and soiled water inside.

Galley-Food Equipment Storage

The nonfood contact surfaces on the outer edges of the previously clean chafing dish were soiled with rice.

Galley-Deck 4 F&B Storage Area

There was a white cutting board that was very worn and had several scratches stored clean in this equipment area.

Galley-Deck 4 F&B Storage Area

The light intensity was less than 220 lux at the entrance to this area where equipment was stored.

Galley-Cocktail Parties Time Control Plan

There was no specific set-up and discard times on the time control plan for cocktail parties. According to staff, these parties are always in the evening hours.

Buffet-Crew Mess

Refrigerators 4.1 and 4.2 and Trolleys 1 and 2 were indicated as time control units on the time control plan, but according to staff, these units were on temperature control on deck 4 and the food was typically stored in these units before it was placed on time control on deck 3.

Room Service-Deck 5 Butter Cutter

There were four slotted fasteners inside the area where the butter was stored in the butter cutter.

Room Service-Deck 5 Butter Cutter

The cutter component of the previously cleaned butter cutter was soiled with old butter residue.

Room Service-Deck 5 Ice Machine

The top of the inside protective cover over the cuber panel of the ice machine next to the storage unit was soiled with a few pieces of dirt and had a gray film over it.

Galley-Deck 10 Espresso Machine

There were slotted fasteners in the coffee dispensing units and on the food-splash panel of the espresso machine. The right coffee dispensing unit had a long piece of lint or thread wrapped around the slotted fastener.

Room Service-Deck 5 Storage

There was some old food residue in both of the grease housing units of both flat grills. The grills had not been used in several months.

Room Service-Deck 5 Storage

There was a large live fly above both flat grills during the inspection. Also, there was a small live fly on the right side of the grease collection pan housing of the right flat grill.

Room Service-Deck 5 Storage

Neither of the flat grills had been used in at eight months and according to staff, these grills were not necessary for the operation.

Room Service-Deck 5 Dining Room Locker

There were two coffee dispensers and a bag of single service coffee filters and cups in circulation that were stored in this room and there was no coving at the deck/bulkhead juncture. Also, the bulkhead at the right of the entrance to the room was soiled with a sticky residue and was damaged at the bottom near the deck.

Galley-Pot Wash Machine

The final rinse pressure of the pot wash machine was 30 psi during the final rinse cycle. The attached data plate indicated the final rinse pressure should be between 15-25 psi.

Galley-Pot Wash Machine

The person in charge of this machine could not explain to their staff how to operate it. For example, they told the inspector there were different cycles for washing and for obtaining the proper final rinse temperature. When the inspector read the instruction manual for the machine, it indicated that all of the cycles included washing and a final rinse cycle, but each cycle was for a different length of time. The knob on the machine was not labeled and no one working in the area could determine which cycle the machine had to be on in order to check the final rinse temperature. Once a cycle was selected by staff, the inspector was able to determine the machine was meeting the proper wash and rinse temperatures.

Inspection on Nov 26, 2013 | Score: 98

Medical-Microbiologic Monitoring

The ship randomly collected potable water samples to analyze for the presence of E. coli in their distribution system on a weekly basis and these samples were analyzed in the medical center. The record for the samples collected on 8 November 2013 did not document any results but was signed by the doctor as an accurate and complete document. Staff stated they collected the samples as stated in the record but did not document the results. More than the minimum requirement of four random samples were collected and analyzed in November.

Pantry-Captain's Pantry

A washer and dryer combination machine for clothes was stored in the pantry. The machine was not installed or operational. There was food stored in the pantry.

Pantry-Deck 8 Aft Ice Pantry

The light intensity to the left of the ice machine was less than 110 lux.

Recreational Water Facilities-Deck 8 Pool & Whirlpool Machinery Room

The backflow prevention device installed on the hot water line for the filling of the whirlpool compensation tank was continuously leaking.

Recreational Water Facilities-Hair & Lint Strainers

The RWFs had no hair and lint strainers and the pre-pump strainers were not cleaned, rinsed, and disinfected weekly. The two whirlpools had a combined system and the hair and lint strainer housing was empty. Staff stated that the strainer was removed around summer 2012 for an emergency maintenance and was not put back. There were strainers before the pumps for the whirlpool, pool, and spa pool systems, but there were no records documenting that they were cleaned, rinsed, and disinfected weekly.

Recreational Water Facilities-Fecal and Vomit Accident Response Plan

The fecal and vomit accident response plan did not meet the recommended pH levels of 7.2 - 7.5 to be used during disinfection per Annex 13.8 of the 2011 VSP Operations Manual and the clarifications document on the VSP web site. The plan stated pH levels of 7.0 - 7.8.

Buffet-Windows Café - Serving Buffets

Fresh food soil was noted on a bowl in clean storage at the cereal station and another was found at the fruit station.

Buffet-Windows Café - Serving Buffets

The toaster cord at the bread station was draped the length of the bread station behind and below the baskets of bread. No food was being contaminated, but the length did not facilitate the cleaning of the area.

Buffet-Windows Café - Beverage Station

The counter-mounted ice machine had mold in the interior of the ice maker where the ice was discharged to the ice storage bin.

Buffet-Windows Café - Beverage Station

The counter-mounted ice machine had mold on the foam insulation on the exterior of the ice storage bin.

Buffet-Windows Café - Juice Station

The cabinet below the orange juice squeezing machine had large holes to the interior of the bulkhead where the unused pipes penetrated the bulkhead and the back cabinet.

Galley-Pool Grill

The flat and the grooved grill had open holes to the interior of the unit at the grease chute that create difficult to clean areas. This area is due for redesign, equipment replacement, and expansion in the 2015 dry dock.

Galley-Pool Grill

The flat and the grooved grill had open holes to the interior of the unit at the grease chute that were soiled with grease and old food debris.

Galley-Pool Grill

The deck grout between the tiles was worn and recessed creating a difficult to clean surface. The left channel of the grill area fire door ended in the deck where the grouting was missing creating a hole that was filled with standing water.

Galley-Butcher Pantry

The meat saw plastic blade guide was very worn and difficult to clean.

Buffet-Staff Mess Beverage Station

A small amount of mold was noted on the top of the plastic chute between the ice maker and the ice storage bin.

Provisions-Dry Stores

The spice storage cabinets were of office environment design and not constructed to be easily cleanable and durable. They also had a closed bottom, preventing cleaning underneath the cabinet. Additionally, some of the large plastic pallets in the beverage storage room had closed bottoms that made cleaning under the pallets difficult.

Bar-Sunset Bar

The bundle of ordering terminal cables was touching the covered tray of clean bar equipment that was under the bundle.

Bar-Mosaic Café

The ice bin with the passenger beverage ice was not covered with the sliding cover while the inspection team was in the area.

Inspection on Mar 14, 2013 | Score: 90

Recreational Water Facilities-

On 3 March, the starboard whirlpool spa was open all day and the halogen analyzer-chart recorder charts indicated the chlorine levels were less than 3 ppm and the pH was 8.0 or above. On 8 March, the starboard whirlpool spa was open from 01:02 - 08:09 and the values recorded on the halogen analyzer-chart recorder chart were 2.0 ppm, however the manual readings stated 4 ppm. Also, on 9 March, the chlorine residual levels were approximately 2.0 ppm and less than 3.0 ppm from 02:30 - 13:30 p.m. for the starboard whirlpool spa. This spa was never closed and there was no clarifications of discrepancies for these levels.

Provisions-Liquor 2d060

The light intensity was less than 110 lux in the area near the evaporator. Boxes of liquor were stored in this area. The company's Public Health Director stated the ship had been approved for an extension until 30 April for lighting upgrades.

Galley-Vegetable Preparation

Below technical compartment 4.22, a deck tile was broken and missing a large corner piece.

Galley-Hot Section

A few soiled plates were stored above the far left bain marie. The area was not in operation at the time of the inspection. The plates were taken to the dishwash area.

Galley-Dishwash

Large food particles were in the wash basket of the in-use dishwash machine.

Other-Coffee Station for Discoveries Restaurant

Two cords from the water purification unit to the carbon dioxide machine were draped across the counter top, making cleaning difficult.

Other-Coffee Station for Discoveries Restaurant

At the two flat grills, the grease pan housings and the underside of the grease pans were soiled. The area was not in operation at the time of the inspection.

Galley-Dishwash

The in-use conveyor dishwash machine was not operating properly and as a result there was excess condensation in the final compartment below the blower. Condensation was dripping onto the clean dishes.

Galley-Dishwash

When not used with the proper rack, plastic cups were coming out of the dishwash machine fallen over and right-side up. This prohibited proper washing and sanitizing of the cups. The cups were then repositioned on an appropriate rack and sent through the dishwash machine again for proper washing and sanitizing.

Buffet-Beverage Stations

Stacks of saucers out for passenger self service were not inverted or covered. This was corrected.

Buffet-Beverage Stations

The food contact portion of the small spoons out for self service were not protected.

Buffet-

There was no bulkhead/deck or cabinet/deck coving on the worker side of the service line.

Buffet-

There was missing deck tile grout at the cabinet/deck juncture of the service line. A small amount of water had pooled in some of these areas from cleaning operations.

Medical-Crew Member Reporting

A food worker had an onset of AGE symptoms on 9 March at 09:00, but did not report to the medical center until 10 March at 08:56. According to their time card, this crew member worked on 9 March from 06:58 - 11:37 and on 10 March from 05:30 - 06:58.

Medical-Crew Member Close Contacts

There were no close contacts documented for a food worker that had an onset of AGE symptoms on 9 March. According to the staff, this crew member had a close contact, but technical problems prevented them from entering the information into the STARDOCS medical surveillance system. A crew member with an onset of AGE on 15 February had a passenger listed as their immediate contact, but upon discussion with the medical staff, their immediate contact was actually a crew member. The interview for this close contact was documented in the food worker's medical paperwork.

Medical-Reportable Diarrhea Definition

A food worker had one diarrhea episode within 24 hours, stomach cramps, and muscle aches, but was listed on the AGE log as nonreportable. The medical staff were unaware of the new diarrhea definition in the 2011 VSP Operations Manual. According to the documentation, this individual was isolated for 48 hours as a precaution. Another food worker had an onset of AGE symptoms on 13 February. Their last symptoms were on 15 February at 09:00. Their symptoms included one diarrhea episode within 24 hours and stomach cramps, but they were listed on the AGE log as nonreportable. The underlying illness on the AGE log was recorded as 'nil of note'. According to the doctor, this crew member was thought to have faked their illness, but this was not documented. The crew member was only isolated for 24 hours and according to their time card, they worked several hours on 16 and 17 February. A nonfood worker had an onset of AGE symptoms on 15 February at 02:00, including two diarrhea episodes within 24 hours and stomach cramps. The underlying illness on the AGE surveillance log stated 'nil of note'. According to staff, this crew member's symptoms were thought to be caused by antibiotics, but this was not documented. This crew member had left the ship and their work record was not available.

Medical-AGE Surveillance Log

On 10 March, a passenger with four diarrhea episodes within 24 hours was recorded as nonreportable on the AGE log. Diabetes Type II was recorded as the underlying illness on the AGE log, but upon further discussion with medical staff, diverticulitis was the true cause of the diarrhea and why this case was not reportable.

Potable Water-Striping

The distillate line from the evaporators was not striped blue/gray/blue to the production chlorine injection point.

Potable Water-Cross-Connection Control Log

The specific plumbing components that contained backflow prevention devices were not mentioned in several areas of the cross-connection control log, including the deck 8 starboard hot and cold water lines, the deck 7 spa room water hose, the air gap for the technical water backflow on deck 1, and the air gap for the mineralizer. It was difficult getting information from staff on these devices due to the limited information.

Potable Water-Far Point Calibration

The far point halogen analyzer-chart recorder charts were not initialed and the calibration verification was not documented on the charts from 15 February - 3 March or on 6 March.

Recreational Water Facilities-Shock Halogenation

There was no shock halogenation documented on 10 March for the port whirlpool spa. Also, for this whirlpool, the same values of 4 ppm and 5 ppm for the start of shocking and 10 ppm at the end of shocking were recorded and repeated every single day with no variation. It could not be verified that shocking occurred on these days. There was no shock halogenation documented on the starboard whirlpool spa on 18 February - 5 March or on 10 March. Also, from 6 March - 9 March and on 11 March, the shock halogenation was documented as having a starting value of 4.0 ppm and an ending value of 10.0 ppm every day with no variation. It could not be verified that shock halogenation occurred at all during these times.

Recreational Water Facilities-

The starboard whirlpool spa was open from 14:00 on 1 March to 05:00 on 2 March and there was no calibration recorded on the halogen analyzer-chart recorder chart. Also, on all of the charts, the previous technician had used a 0-5 ppm scale manually written on top of the 0-10 ppm scale included on the halogen chart. There was no documentation and it was very difficult to determine the actual readings for residual halogen and pH.

Recreational Water Facilities-Residual Halogen Levels

During the inspection on the pool and whirlpool spa equipment rooms, it was discovered the dosing pumps for three RWFs were not working. The analyzer for the swimming pool was at less than 1.0 ppm, the starboard whirlpool spa was less than 1.0 ppm, and the port whirlpool spa was less than 2.0 ppm. The inspector verified the analyzer reading of the starboard whirlpool spa measured 0.24 ppm and that the low residual chlorine levels went off, but the staff in the ECR did not notify anyone or take any action upon hearing the alarms. All of these facilities were open. The inspector tested these facilities and measured the following readings: 0.29 ppm for the swimming pool, 0.55 ppm for the starboard whirlpool spa, and several minutes later the port whirlpool spa was measured at 1.54 ppm. Staff immediately closed all three facilities.

Recreational Water Facilities-Thalasso Sample Line

The sample line for the Thalasso spa pool was after the compensation tank.

Recreational Water Facilities-System Knowledge

The person in charge of documenting and maintaining the RWFs was not knowledgeable enough about these systems to ensure they were operated correctly. For example, the shock halogenation for the port and starboard whirlpool spas was either not recorded or was shocked at the incorrect level for at least the past several weeks. There were several days when the manual logs stated that shock halogenation was taking place and the whirlpools were open at the same time with much lower halogen residual readings than what would be required for shocking. Also, the manual logs were filled out incorrectly. This individual did not properly record when the RWFs were open or closed and still recorded readings for the RWFs when the pools were closed, but wrote they were open on the manual logs. Staff were using multiple scales to record the chlorine residual level on the halogen analyzer charts and there was no documentation to determine which scale was correct. There were several days when the manual logs did not match the residual halogen or the pH levels on the halogen analyzer charts for the exact same period of time and there was no documentation why this occurred. The RWFs were not closed when the residual halogen levels were low as documented on several charts.

Medical-Reportable Diarrhea Definition

A food worker had one diarrhea episode within 24 hours, stomach cramps, and muscle aches, but was listed on the acute gastroenteritis (AGE) log as nonreportable. The medical staff were unaware of the new diarrhea definition in the 2011 VSP Operations Manual. According to the documentation, this individual was isolated for 48 hours as a precaution. Another food worker had an onset of AGE symptoms on 13 February. Their last symptoms were on 15 February at 09:00. Their symptoms included one diarrhea episode within 24 hours and stomach cramps, but they were listed on the AGE log as nonreportable. The underlying illness on the AGE log was recorded as 'nil of note'. According to the doctor, this crew member was thought to have faked their illness, but this was not documented. The crew member was only isolated for 24 hours and according to their time card, they worked several hours on 16 and 17 February.

Medical-Reportable Diarrhea Definition

A food worker had one diarrhea episode within 24 hours, stomach cramps, and muscle aches, but was listed on the AGE log as nonreportable. The medical staff were unaware of the new diarrhea definition in the 2011 VSP Operations Manual. Another food worker had AGE symptoms which included one diarrhea episode within 24 hours and stomach cramps, but they were listed on the AGE log as nonreportable. The underlying illness on the AGE log was recorded as 'nil of note'. According to the doctor, this crew member was thought to have faked their illness, but this was not documented. A nonfood worker had AGE symptoms which included two diarrhea episodes within 24 hours and stomach cramps. The underlying illness on the AGE surveillance log stated 'nil of note'. According to staff, this crew member's symptoms were thought to be caused by antibiotics, but this was not documented.

Preparation Room-Vegetable

There were slotted fasteners in the food contact area of the potato peeler.

Galley-Pastry

There were slotted fasteners in the deck oven.

Galley-Hot Section

There was missing and recessed deck tile grout around the deck sink in front of the two tilting kettles. During the inspection, the grout was repaired.

Galley-Dishwash

There was excess condensation on the inside final compartment of the in-use conveyor dishwash machine where the blower was located. This condensation was dripping onto clean dishes as they exited the machine.

Galley-Dishwash

Condensation from the blower compartment of the machine was dripping onto clean dishes as they exited the machine.

Buffet-Beverage Stations

The light intensity was less than 220 lux in front of the beverage equipment and less than 110 lux behind and around the beverage equipment. The company's Public Health Director stated the ship had been approved for an extension until 30 April for lighting upgrades.

Pantry-Across from Stateroom 8048

Closest to the handwash station, the continuous pressure backflow prevention device for the ice machine was corroded.