Inspection on May 24, 2013 | Score: 96

Galley-Deck 4 - Hot Galley

A substantial leak was noted from the lower seam of the bulkhead panel to the right of the 2nd tilting kettle. The leak was repaired by the ship crew while the inspection team was still in the galley.

Galley-Deck 4 - Hot Galley

The back of the grease pan compartment of the grooved grill and the flat grill were soiled with old grease.

Galley-Deck 4 - Dishwashing

The rinse manifold had two far end spray slots that were clogged creating an area on the dish path where the soap solution was not rinsed off before the final rinse spray.

Galley-Deck 4 - Hot Galley

Rolling food trolley #2 had old food soil in the lower panel area behind the rack vertical supports. It was cleaned while the inspection team was still in the area.

Galley-Deck 4 - Hot Galley

Food slicer that had been cleaned after use had food soil on its lower back plate seam adjacent to the point where the blade is near the back plate and the food exits during the slicing operation.

Galley-Deck 5 - Cold Galley

Two rolling food trolleys had old food soil in the lower panel areas behind the rack vertical supports.

Galley-Deck 4 - Soup / Sauce Station

Rough and missing grout was noted on the back deck seam with the deck sinks making them difficult to clean. Old food soil in standing water below the kettles was noted.

Galley-Deck 4 - Soup / Sauce Station

Small drips were noted from the deckhead / ventilation hood seam to the right of the 2nd and 3rd tilting kettles. Additional leaks were noted from the deckhead near the access panel near the back bulkhead in this area. A constant leak into deckhead extraction vent drip pan and the end of the middle counter across from the kettles was also observed. No food or food contact surfaces were affected by these leaks to the deck or drip pan. A maintenance crew began addressing these repair issues while the inspection team was still in the area.

Galley-Deck 14 - Tuscan Hot Galley

The pasta boiler cover was sitting on the deck leaning against the bulkhead. It was moved to the pot wash area immediately.

Galley-Deck 14 - Tuscan Hot Galley

During the pasta boiler operation, a large amount of condensation was noted on the adjacent bulkhead and lower panel of the ventilation system above it. No drip was observed from this condensation into the food or food contact surface.

Buffet-Deck 11 / 9 - Executive and Conceirge Lounges

The reach-in coolers where time control containers of milk were being held were not labeled 'Time Control' units. Work on this issue was instituted immediately.

Food Service General-Consumer Advisory Marking

The following foods on these menus were noted with an advisory asterisk indicating they could be order undercooked:The Discovery Menu - Lobster / Mascarpone PancakeThe Exploration Menu - Bay ScallopsPolo Grill - Grilled Chicken BreastVerify with the culinary staff that they actually undercook these items and other items also asterisked on the ship's menus upon consumer request.

Pantry-Deck 10 Fwd

There was an accumulation of fine grey sediment in the water return bath to the ice machine in this deck pantry.

Pantry-Deck 11 Fwd

There was an accumulation of fine grey sediment in the water return bath to the ice machine in this deck pantry.

Pantry-Deck 11 Fwd

During the technical inspection of the ice machine in this pantry, a crew member entered the area chewing on a large toothpick. The same crew member washed his hands and then immediately fondled the toothpick and the edge of his mouth with his just cleaned hands before approaching the ice machine. Before the crew member could open up the compartment, the inspector stopped the process and asked the crew member to wash his hands and remove the toothpick. It was clear that the crew member would have continued if the inspector had not brought the issue to attention.

Potable Water-Secondary Standards

There were no secondary standards to verify the accuracy of the electronic test kit being used for calibrating the halogen analyzers for potable water production and distribution.

Recreational Water Facilities-Secondary Standards

There were no secondary standards to verify the accuracy of the electronic test kit being used for calibrating the halogen analyzers at the RWFs.

Potable Water-Cross-Connection Log

The log did not include the 3 chemical filling stations where there are internal air gaps inside the chemical dispensing equipment.

Recreational Water Facilities-Filter Housing Cleaning and Disinfection

There was no documentation showing that the sand filter housing for all the RWFs were cleaned and disinfected when the sand is replaced.

Inspection on Mar 16, 2012 | Score: 100

Buffet-Consumer Advisory

The consumer advisory for the eggs made to order and the cold smoked salmon did not describe these foods that could be served raw or undercooked.

Buffet-Time Control Plan

The time control plan did not list the milk compartments of the coffee machines at the beverage stations as being on time control. The units were labeled as time control.

Food Service General-Consumer Advisories

The restaurant menus did not have consumer advisory statements and asterisks by the animal-derived foods that could be served raw or undercooked. The chef showed the inspector new menus that had been received electronically from the corporate office.

Other-Concierge Lounge

There were vertical seams on the left and right of the technical compartment below the coffee machine.

Other-Concierge Lounge

The pastry self-service unit was not self-closing.

Galley-Soup Station

The grout was damaged around the deck sinks in front of the tilting kettles.

Galley-Red Ginger

The ice cream freezer well was listed on the time control plan, but was not labeled.

Galley-

There was a stainless steel pan of flour that was not labeled.

Galley-Staff Mess

The surface around the outside of the ice/water dispenser chute was soiled with drink residue. It was cleaned during the inspection.

Recreational Water Facilities-Whirlpool Shock Halogenation

The halogenation concentration was not documented at the start and completion of shock halogenation for the whirlpools.

Recreational Water Facilities-Secondary Standards

The secondary standards for the water test kit could not be located.

Housekeeping-Officer Changing Room (Outside ECR)

There was no sign advising users to use a paper towel to open either the stall door or the exit door. There was a handwashing station in the stall and outside the stall.

Recreational Water Facilities-Fecal and Vomit Accident Plan

The fecal and vomit accident plan was from the 2011 VSP Operations Manual, but the log sheets where an accident would be recorded did not have the updated halogen concentration and contact time for a loose stool. Staff stated there had been no accidents since the ship went into service.

Recreational Water Facilities-Safety Signs

The safety signs for the recreational water facilities did not include all of the information required in the 2011 VSP Operations Manual.

Housekeeping-Outbreak Prevention and Response Plan (OPRP)

The OPRP did not include procedures for informing current and embarking passengers and crew members of an outbreak. Also, during Code Red procedures, Microbac was used for disinfecting soft surfaces, but there was no concentration or contact time for this product indicated in the plan.

Medical-Crew Member Reporting

During the 16-26 February cruise, a sommelier had an onset of acute gastroenteritis symptoms on 18 February at 09:00, but did not report to the medical center until 19 February at 19:05. It was determined this crew member worked on 18 February from 10:51-14:00 and 18:00-20:00 and on 19 February from 15:00-16:00. During the 23 January-4 February cruise, an assistant waiter had an onset of acute gastroenteritis symptoms on 25 January at 08:00, but did not report to the medical center until 17:50 that day. It was determined this crew member worked during the breakfast service.

Inspection on Jan 13, 2012 | Score: 96

Other-Time Control Plans for Milk in Coffee Machines

In the Executive Lounge, Concierge Lounge and Grand Bar, the time control plans for the milk in the coffee machines were not posted.

Other-Concierge Lounge

The drain and adjacent wall in the technical space below the coffee machine was soiled. This was corrected.

Other-Concierge Lounge

There was a gap at the front, bottom of the technical space below the coffee machine.

Other-Concierge Lounge

There was no coving at the cabinet/deck juncture for the small storage cabinet across from the service counter. This cabinet was used to store beverages.

Preparation Room-Time Control Plan

Two cold holding trolleys were labeled for time control, but there was no plan posted in this outlet. According to the staff, the food in the trolleys is transported to the specialty galleys.

Buffet-Staff/Officers Mess

The time control plan indicated the service hours that food was on time control. However, milk in the coffee machine and in an undercounter refrigerator on the beverage line were on time control with 4-hours discard labels outside of the regular meal service times. Therefore, the plan did not completely reflect the operations.

Galley-Time Control Plan

The time control plan indicated the service hours that food was on time control. However, pans of rice were prepared and held on time control with 4-hour discard labels outside of these service hours. Therefore, the plan did not completely reflect the operations.

Galley-

The stainless steel strip directly below the cooking surface on the flat grill was bent on the front and right side, creating gaps. This was corrected.

Galley-Hood Cleaning Cabinet

There was a continuous leak from the atmospheric vent on the backflow prevention device. The device was replaced.

Buffet-

The insulation for the chill line in the technical space for undercounter refrigerator 3 was soiled and wet. This was corrected.

Buffet-Beverage Line

The light intensity on both sides of the ice/water dispenser was less than 110 lux.

Food Service General-Tip-sensitive Temperature-measuring Device

Several of the supervisory chefs had tip-sensitive temperature-measuring devices, but not all of the cooks who measured thin foods. According to the staff, additional tip-sensitive temperature-measuring devices had been ordered and would be distributed to the rest of the cooks.

Galley-Dishwash Area

There was no spray from the final sanitizing rinse on the conveyor warewash machine. A breaker for the final rinse pump had failed, and the pump was not working. In addition, the visual alarm on the warewash panel was indicating an error. When the error code was checked, it indicated that the final rinse spray was not working. The final rinse sanitizing spray was checked at 0700 at the beginning of operations, and the malfunctioning spray was discovered at approximately 1000. It was not clear how long the spray had been malfunctioning. The pump was replaced and a sufficient final sanitizing temperature was achieved. According to the staff, the items washed during the morning would be sent through the warewash machine again.

Galley-Dishwash Area

The visual alarm on the warewash panel was indicating an error, but the crew members working in the area did not respond to the alarm. When the error code was checked, it indicated that the final rinse spray was not working. The alarm was turned off only after the malfunctioning spray was discovered by the inspector.

Food Service General-Consumer Advisories

There were no consumer advisories on the menus for the restaurants. The menus are distributed by the corporate office and could not be changed on the vessel. According to the staff, until the menus were changed, consumer advisories are posted at the entrances to the restaurants. In addition, there were advisories posted in the passenger buffet, but there were no signs indicating what animal-derived foods could be served raw or undercooked.

Dining Room-Main - Coffee Station

There was a seam along the top of the frame for the drawer for the used coffee grounds below the coffee machine.

Galley-Terrace Cafe - Hood Cleaning Cabinet

There was a continuous leak from the atmospheric vent on the backflow prevention device.

Buffet-Terrace Cafe - Time Control Plan

The time control plan stated that the milk in the starboard WMF coffee machine was available 24 hours and the milk in the port WMF coffee machine was available breakfast service through dinner service. There was an additional statement that all other milk was on time control. From the plan, it was not clear if the milk in the coffee machines was on time control, if it required 4-hour discard labels, or when it would be discarded. The milk at the beverage stations had 4-hour discard labels.

Buffet-Terrace Cafe - Time Control Plan

The two counter top milk dispensers on both port and starboard beverage lines were on time control, but they were not labeled for time control and were not listed on the time control plan. The milk inside the dispensers had four-hour discard labels.

Other-Bon Appétit Culinary Center

The vessel had a variance for a class where passengers prepare food. A requirement of the variance was to keep the variance and approval letter from VSP onboard the vessel. The variance and approval letter could not be located. Forms with information about health and safety procedures signed by the participating passengers were available. The back of these forms had additional information about the classes and procedures, but no one knew if this was the actual variance.

Food Service General-Chilled Water Lines

The chilled water lines to the ice machines in the galleys and pantries were not uniquely identified.

Bar-Martini and Grand

The light intensity at the handwashing stations was not at least 110 lux during operations.

Medical-Acute Gastroenteritis (AGE) Surveillance Log

The AGE surveillance log did not have the required information in the exact order as Annex 13.2.2 of the 2011 VSP Operations Manual.

Potable Water-Microbiological Testing

The vessel did not have a color comparator for analyzing results of the potable water microbiological testing.

Potable Water-Cross-Connection Control Program

On the list of reduced pressure backflow prevention assemblies, the physical location of several of these assemblies was indicated, but the plumbing system component was not. This was written on the previous inspection. This was corrected.

Potable Water-Cross-Connection Control Program

The testing records for the reduced pressure backflow prevention assemblies indicated the six assemblies in the bunker stations were tested in January 2012 but no pressure differentials were recorded. The staff explained that the tests were attempted but not performed. In addition, for all other assemblies tested in January 2012, there was no notation if the assemblies passed or failed the tests. Furthermore, the tests appeared to be incomplete since there were no pressure differentials recorded for the relief valve test as stated in the manufacturer's instructions for the Watts 909 series.

Housekeeping-Bridge Restroom

There were no paper towels at the handwash station.

Housekeeping-Public Toilets

Passenger and crew public toilet rooms did not have signs advising users to wash hands. In addition, there were no signs advising users to use hand towel, paper towel, or tissue to open the door when exiting.

Recreational Water Facilities-Fecal and Vomit Accident Plan

The fecal accident plan included conflicting information on free halogen concentration and contact times for responding to loose stool accidents. The plan included pages with the 2005 and 2011 VSP Operations Manuals requirements for the inactivation of Cryptosporidium. In addition, the ship's electronic management system had forms for the documentation of fecal and vomit accidents with the 2005 VSP Operations Manual requirements.

Recreational Water Facilities-Turnover Rates

The turnover rate was not calculated for each recreational water facility.

Recreational Water Facilities-Whirlpool Analyzer Chart Recorders

The sample lines for the whirlpool analyzer probes were located after the compensation tanks.

Recreational Water Facilities-Safety Signs

The safety signs posted at the pool and whirlpools did not contain all of the required information.

Recreational Water Facilities-Water Testing

There was no test kit to test the total chlorine/bromine and alkalinity.

Housekeeping-Outbreak Prevention and Response Plan

The outbreak prevention and response plan did not include procedures for informing current and embarking passengers and crew members of an outbreak or procedures for returning the vessel to normal operating conditions after an outbreak. In addition, the contact times for the disinfectant products were not specified.

Integrated Pest Management-Loading Inspections

It was unclear from the records if nonfood items were inspected during loading inspections.

Ventilation-Deck 11 Forward/Starboard

There was an accumulation of about 1 inch of water in the condensation collection pan of ventilation unit AC11.2.01/PT1. It was unclear if the condensation collection pan was self-draining.

Inspection on Mar 28, 2011 | Score: 92

Galley-Jacques Hot Grill

There was debris under the plastic light cover above the grill. This was corrected.

Galley-Jacques

The lower portion of the bulkhead behind the oven station was soiled. It appeared to be adhesive residue.

Galley-Jacques Cold Grill

There was one small insect on the counter top. This area was not in use at the time of the inspection.

Galley-Red Ginger

The lower portion of the bulkhead behind the oven station was soiled. It appeared to be adhesive residue.

Galley-Red Ginger

In the walk-in refrigerator, there was a container of mixed raw fruit with the distributer's sticker attached to a few of the items.

Galley-Bakery

Some areas of the dough sheeter belt were frayed along both edges and torn in the middle, making cleaning difficult.

Galley-Room Service

The electrical cord from the orange juice machine was draped across the counter top, making cleaning difficult.

Pantry-Waves

The lock cylinder on the door to the pantry was missing.

Integrated Pest Management-Periodic Monitoring Inspection Logs

There were no times listed for the active surveillance. According to the staff, some inspections were conducted at night.

DO NOT USE (whirlpool/spa)-Analyzer Calibration

The daily calibration check for the halogen analyzer-chart recorders for the whirlpools was not recorded.

Potable Water-Cross-Connection Control Program

There was information missing from the cross-connection control program. There was no list of the backflow prevention devices on the showerheads and the toilets in the passenger and crew cabins. There was only a listing for "All Passenger Cabins - Showerheads - NCP devices." On the list of non-testable devices, the quantity of devices was not included. On the list of testable reduced pressure assemblies, only the physical location of several of these devices was indicated, and not the plumbing connection. The air gap for the mineralizer backwash drain line was not on the list.

Recreational Water Facilities-

There was no line on the flotation device. This was corrected.

Medical-Reporting by Food Employees

On the cruise dated 26 February to 16 March, there were four food employees who were reportable gastrointestinal illness cases and reported to the medical center two days or more after their reported date of illness onset. There was a gastrointestinal illness outbreak on this cruise. A provision master reported an illness onset of 24 February, but did not report to the medical center until 26 February. A sommelier reported an illness onset of 6 March, but did not report to the medical center until 9 March. Another sommelier reported an illness onset of 12 March, but did not report to the medical center until 14 March. A waitress reported an illness onset of 10 March, but did not report to the medical center until 14 March.

Medical-Gastrointestinal Illness Surveilance Logs

The date of disembarkation for the past five cruises was incorrect. The dates listed on the logs were all one day prior to the actual disembarkation date.

Food Service General-Ill Food Employees

On the cruise dated 26 February to 16 March, there were four food employees who were reportable gastrointestinal illness cases and reported to the medical center two days or more after their reported date of illness onset. According to the medical staff, these food employees would have worked during these time periods. There was a gastrointestinal illness outbreak on this cruise. The medical staff stated that new methods to train food employees in reporting gastrointestinal illness symptoms were being implemented.