Minneapolis VA Health Care System

Issue: Veteran A requested a copy of his Compensation and Pensions (C&P) exam and Veteran B's information was embedded in the document.

Outcome: Data not available.

Issue: A VA Provider handed lab results to Patient A that belonged to Patient B.

Outcome: 06/04/15: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…

Issue: Veteran A's appointment letter was mailed along with a clinic schedule listing 3 other Veterans' information.

Outcome: 05/26/15: The schedule list had the Veterans appointments listed along with three other Veterans. The Incident Resolution Service Team has determined that Three Veterans will be sent a letter offering credit protection services.…

Issue: A Contract Community Based Outpatient Clinic (CBOC) Provider handed records belonging to a Veteran A to Veteran B.

Outcome: 05/21/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Medical Records Clerk sent Veteran B's accounting of disclosure statement to an attorney's office. The attorney returned the information along with a letter stating it was Veteran A's file they requested.

Outcome: 05/04/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Provider inadvertently handed a patient appointment list to a patient with the patient's documents. At his next appointment it was discovered and retrieved.

Outcome: 04/30/15: The Incident Resolution Service Team has determined that seven Veterans will be sent a letter offering credit protection services.…

Issue: A fax from non-VA care was sent inadvertently to a construction company instead of the non-VA provider. The owner of the company called to report. VA staff sent the fax.…

Outcome: 04/28/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Provider copied and pasted from Patient A's note to Patient B's. In this copy and paste, it had the other patient's name and SSN.

Outcome: 04/24/15: The Incident Resolution Service Team has determined that Patient A will be sent a letter offering credit protection services, as his information was accessed on MyHealthEVet by Patient B.…

Issue: A VA employee mis-mailed a Veteran's appointment letter to another Veteran.

Outcome: 04/13/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: An appointment letter was mailed to a Veteran and it had a FEE Basis Consult regarding another Veteran attached to the letter.

Outcome: 03/13/15: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…