VA Mail Order Pharmacy, Hines, IL (CMOP)

Issue: Patient A received a prescription package intended for Patient B. Patient Bs name, address, and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes…

Outcome: 05/09/13: Patient B will be sent a notification letter. 06/05/13: This was determined to be non-HITECH reportable by VHA Privacy Office.…

Issue: Patient A received a prescription intended for Patient B. Patient Bs name, address, and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes Consolidated…

Outcome: The CMOP employee was counseled and retrained in proper packing procedures.

Issue: Patient A received a prescription intended for Patient B. Patient B's name and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes Consolidated Mail…

Outcome: The CMOP employee(s) was counseled and retrained in proper packing procedures.

Issue: Patient A received a Medline Industries medical supply package without the picture of contents covered. Patient A's type of medical supply was compromised. Patient A reported the incident to the medical center. Great Lakes Consolidated Mail Outpatient Pharmacy (CMOP) investigation…

Outcome: This incident was a CMOP Packing Error, not a Medline packing error. The CMOP employee(s) was counseled and retrained in proper packing procedures.

Issue: Patient A received a CMOP prescription package intended for Patient B. Patient Bs name, address, and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great…

Outcome: The mail consolidator has been notified of the error and will take corrective action.

Issue: Patient A received a CMOP prescription package intended for Patient B. Patient Bs name, address, and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great…

Outcome: The mail consolidator has been notified of the error and will take corrective action.

Issue: Patient A received a prescription intended for Patient B. Patient Bs name and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes Consolidated Mail…

Outcome: The vendor counseled and retrained staff in proper packing procedures.

Issue: Patient A received his prescription package which was not sealed properly and was missing one of his medications. Patient A's name and type of medication was compromised. Patient A reported the incident to the Medical Center and a replacement has…

Outcome: The sealer setting was adjusted on the automated packing machine to ensure it is sealing all packages correctly.

Issue: Patient A received a prescription package intended for Patient B. Patient Bs name, address, and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. The Great…

Outcome: The medical center has been notified to correct the patient's address.

Issue: Patient A received a prescription intended for Patient B. Patient Bs name and type of medication was compromised. Patient A reported the incident to the medical center and a replacement has been requested for Patient B. Great Lakes Consolidated Mail…

Outcome: The CMOP employee(s) was counseled and retrained in proper packing procedures.