EISENHOWER MEDICAL CENTER

Report ID: 40DC11.01, California Department of Public Health

Reported Entity: EISENHOWER MEDICAL CENTER

Issue:

Based on interview and document review, the facility failed to ensure their (PHI) Protected Health Information was not disclosed to any entity not authorized to receive the information. This failed practice resulted in unauthorized access to Patient B's demographic information.Findings:On October 10, 2012, and unannounced visit was made to the facility to investigate a breach of PHI.On September 17, 2012, Patient A called the billing office to report he had received the wrong medical receipt. Patient A stated the medical receipt contained another patient's information. Patient A thought he had received the wrong bill. The billing office confirmed that Patient A received the right bill, however the billing office placed the wrong patient label on the bill. The label contained Patient B's information (Patient B's name, date of birth, telephone number, facility account number, and insurance information). The billing office notified the compliance office and reported the breach.An interview was conducted with the Compliance Specialist, on October 10, 2012, at 12:30 p.m. The Compliance Specialist stated the facility staff member put the wrong patient label on the receipt. The Compliance Specialist stated during their investigation, they identified who the staff member was and addressed the breach with that staff member.The facility failed to ensure Patient B's Protected Health Information was not disclosed to any entity not authorized to receive the information.

Outcome:

Deficiency cited by the California Department of Public Health: Health & Safety Code 1280

Related Reports:

1 other violation reported on the same date. Note that other citations may be about the same event: D2JS11.01