Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
VA Mid South Healthcare Network (VISN 9)
Mentioned in a privacy incident report created by the U.S. Department of Veterans Affairs on March 27, 2012. Also cited in 328 other reports.
Report ID: SPE000000073386, U.S. Department of Veterans Affairs
Reported Entity: VISN 09 Nashville, TN
Issue:
Veteran A contacted the outpatient pharmacy at the Nashville Campus to report he received medication which belonged to Veteran B. Upon investigation, the Supervisor of the outpatient pharmacy learned the incident was due to a human error. The pharmacy processed Veteran Bs prescription for mailing. Veteran Bs medication was placed in a mailer envelope which contained two address labels. One label belonged to Veteran A and the other to Veteran B. The envelope was mailed to Veteran A. Pharmacy staff had inadvertently placed the incorrect label on the envelope during processing. Veteran A returned Veteran Bs medication to the pharmacy. Veteran Bs medication was mailed via UPS. Veteran Bs personal identifiable information includes: full name, address, and name and dosage of medication. Update: 03/27/12:Veteran B will be sent a letter offering credit protection services.
Outcome:
4/2/12 - Upon investigation, the Outpatient Pharmacy Supervisor, Nashville Campus, found the incident was due to a human error. Pharmacy had inadvertently placed the wrong address label on the envelope. Veteran A returned the medication to the Outpatient Pharmacy, Nashville Campus, and arrangements were made for Veteran B's medication to be shipped to him via UPS. Pharmacy staff has been counseled on the importance of checking prescriptions for accuracy before mailing.