Search Privacy Violations, Breaches and Complaints
This database was last updated in December 2015 ago and should only be used as a historical snapshot. More recent data on breaches affecting 500 or more people is available at the U.S. Department of Health and Human Services’ Breach Portal.
REDLANDS COMMUNITY HOSPITAL
Cited by the California Department of Public Health for a violation of California’s Health and Safety Code relating to medical privacy during an inspection that began on November 2, 2011. Also cited in 9 other reports.
Report ID: 5I5S11, California Department of Public Health
Reported Entity: REDLANDS COMMUNITY HOSPITAL
Issue:
Based on interview and record review, the facility failed to protect Patient A's medical information. This breach caused Patient A's protected health care information to be released.Findings:The facility self reported to the Department on 10/25/11 that a basic lab result was faxed and sent incorrectly. During a telephone interview with the Privacy Officer on 11/2/11 at 1:45 PM, he stated that a basic laboratory test result was faxed and sent incorrectly to the wrong individual. Review of the letter sent to Patient A, indicated that a copy of Patient A's "Basic lab results were inadvertently disclosed."During a follow-up telephone interview with the Privacy Officer on 3/15/12 at 8:30 AM, the Privacy Officer confirmed and stated that the phone number was a long distance number, but when the number was entered the number "1" was left out, therefore it went to a local number. The clinical record for Patient A was reviewed on 3/15/12. The following healthcare information was released:a. Name.b. Account Number.c. Age.d. Sex.e. Birth Date.f. Laboratory results.The policy and procedure titled "Faxing of Medical Records" (Policy No. A.FI) under Procedure # 8 indicated, "Manually entering a fax number is not authorized."
Outcome:
Deficiency cited by the California Department of Public Health: Patients' Rights