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AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19
Total Committed
$499M
Product or Service Description
Data Center As A Service
Contracting Agency
Effective Date
May 5, 2021
Funding Department
WAGE INVST STEWARSHIP
Type
Labor hours
Solicitation Procedure
Subject to multiple award fair opportunity
Extent Competed
Full and open competition
Recent Contract Actions 
Contracts can have multiple “contract actions”: This is how agencies spend money for a specific purpose, adjust the amount committed or change the contract in a way that doesn’t affect the amount. That last scenario is usually indicated by a $0 action. If there is a contract action for a negative amount, it generally means the contract was adjusted or canceled.
| Vendor | Description | Signed | Reason for Change | Amount Committed |
|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | WAGES AND INVESTMENTS DIVISION ECONOMIC IMPACT PAYMENT (EIP) III LIVE AGENT CONTACT CENTER COVID-19 | Sept. 30, 2021 | Exercise An Option | $6,136,756 |
| MAXIMUS FEDERAL SERVICES, INC. | MIGRATED ID04210042 CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE | Aug. 9, 2021 | Funding Only Action | $75,509,167 |
| MAXIMUS FEDERAL SERVICES, INC. | WAGES AND INVESTMENTS DIVISION ECONOMIC IMPACT PAYMENT (EIP) III LIVE AGENT CONTACT CENTER COVID-19 | June 16, 2021 | Exercise An Option | $3,224,006 |
| MAXIMUS FEDERAL SERVICES, INC. | WAGES AND INVESTMENTS DIVISION ECONOMIC IMPACT PAYMENT (EIP) III LIVE AGENT CONTACT CENTER COVID-19 | May 5, 2021 | $31,211,272 | |
| MAXIMUS FEDERAL SERVICES, INC. | CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE | April 16, 2021 | $220,570,443 | |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | April 9, 2021 | Exercise An Option | $13,981,002 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | March 25, 2021 | Other Administrative Action | $0 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | March 19, 2021 | Other Administrative Action | -$370,025 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | March 11, 2021 | Exercise An Option | $18,224,331 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | March 5, 2021 | Other Administrative Action | $0 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Feb. 10, 2021 | Exercise An Option | $17,383,687 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Jan. 11, 2021 | Exercise An Option | $18,628,807 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Dec. 8, 2020 | Funding Only Action | $16,955,859 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Nov. 25, 2020 | Other Administrative Action | $0 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Nov. 12, 2020 | Exercise An Option | $16,016,534 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Oct. 9, 2020 | Funding Only Action | $17,000,000 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Sept. 11, 2020 | Exercise An Option | $18,200,000 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Sept. 8, 2020 | Funding Only Action | $214,906 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Sept. 4, 2020 | Funding Only Action | -$872 |
| MAXIMUS FEDERAL SERVICES, INC. | THE PURPOSE OF THIS REQUEST FOR QUOTATION IF TO ESTABLISH A TASK ORDER AGAINST A GSA MAS NAICS 561422 AUTOMATED CONTACT CENTER SOLUTIONS. THIS IS AN URGENT AND COMPELLING REQUIREMENT IN RESPONSE TO HURRICANE HANNA AND HURRICANE ISAIAS. | Sept. 1, 2020 | Change Order | $1,887,401 |
| MAXIMUS FEDERAL SERVICES, INC. | THE PURPOSE OF THIS REQUEST FOR QUOTATION IF TO ESTABLISH A TASK ORDER AGAINST A GSA MAS NAICS 561422 AUTOMATED CONTACT CENTER SOLUTIONS. THIS IS AN URGENT AND COMPELLING REQUIREMENT IN RESPONSE TO HURRICANE HANNA AND HURRICANE ISAIAS. | Aug. 26, 2020 | $2,197,260 | |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Aug. 13, 2020 | Other Administrative Action | $0 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | Aug. 12, 2020 | Exercise An Option | $8,697,733 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | July 12, 2020 | Exercise An Option | $5,183,719 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | July 1, 2020 | Funding Only Action | $3,312,000 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 PROCUREMENT ACTION COVID-19 | May 21, 2020 | Other Administrative Action | $0 |
| MAXIMUS FEDERAL SERVICES, INC. | AGENT CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE I** FTE 410 COVID-19 | May 12, 2020 | $4,720,045 |
About this data
This data comes from the Federal Procurement Data System, which includes all contracts worth $10,000 or more. We look at all contracts that are tagged with the procurement code for COVID-19 or otherwise started in 2020 and contain “COVID-19” in the description. Department of Defense contracting data is subject to a 90-day delay before it appears in the data.