ER Inspector BAXTER REGIONAL MEDICAL CENTERBAXTER REGIONAL MEDICAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Arkansas » BAXTER REGIONAL MEDICAL CENTER

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BAXTER REGIONAL MEDICAL CENTER

624 hospital drive, mountain home, Ark. 72653

(870) 508-1000

80% of Patients Would "Definitely Recommend" this Hospital
(Ark. Avg: 71%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
3hrs 29min Admitted to hospital
5hrs 29min Taken to room
2hrs 17min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 17min
National Avg.
2hrs 23min
Ark. Avg.
1hr 59min
This Hospital
2hrs 17min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. Ark. Hospital
3%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 29min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
Ark. Avg.
3hrs 50min
This Hospital
3hrs 29min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
Ark. Avg.
1hr 11min
This Hospital
2hrs
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

16%
National Avg.
27%
Ark. Avg.
25%
This Hospital
16%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
EMERGENCY SERVICES POLICIES

May 29, 2015

Based on observation, policy review and interview, it was determined the Emergency Department (ED) failed to ensure expired supplies were not available for patient use as stated per policy in five of five ED rooms surveyed.

See More ↓

Based on observation, policy review and interview, it was determined the Emergency Department (ED) failed to ensure expired supplies were not available for patient use as stated per policy in five of five ED rooms surveyed. The failed practice did not ensure only current supplies were provided for patient care. The failed practice created the potential to affect any patient in the ED. Findings follow. A. Review of policy titled "Infection Prevention in Materials Management" stated, "All manufactured supplies will be rotated as supplies are received and dispensed. Older supplies will be issued first to insure optimal shelf life. Sterile supplies which are outdated or are contaminated by a break in the protective packaging or by moisture will be removed from stock and will not be dispensed for patient use." Review of policy titled "Infection Prevention in the Emergency Department" stated, "Central Sterile Supply policies on storage and shelf life of sterile supplies shall apply to the Emergency Department." B. During a tour of the ED on 05/29/15 from 0800 to 0830 the following expired items were observed: 1) ENT (Ear, Nose & Throat) Exam Room - 11 of 11 BLL Culture Swabs - 10 expired 10/2014 and one expired 01/2014 2) Room 9 - eight of eight BLL Culture Swabs - four expired 09/2014, three expired 07/14, one expired 01/2014; Cotton Swabs - 24 of 30 expired 07/2014 3) Room 14 - four of five BLL Culture Swabs expired 02/2014, 03/2015 and two expired 10/2014 4) Room 16 - two of five BLL Culture Swabs - expired 03/2014 and 07/2013 5) Trauma room - one of one 4-0 18" Prolene Blue Monofilament Suture - expired 01/2015 C. During an interview at the time of the tour, the Emergency Department Director confirmed the supplies were expired.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.