ER Inspector MERCY HOSPITAL FORT SMITHMERCY HOSPITAL FORT SMITH

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Arkansas » MERCY HOSPITAL FORT SMITH

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MERCY HOSPITAL FORT SMITH

7301 rogers ave, fort smith, Ark. 72917

(479) 314-6000

80% of Patients Would "Definitely Recommend" this Hospital
(Ark. Avg: 71%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

High (40K - 60K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
6% of patients leave without being seen
4hrs 50min Admitted to hospital
6hrs 12min Taken to room
3hrs 19min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

3hrs 19min
National Avg.
2hrs 42min
Ark. Avg.
2hrs 32min
This Hospital
3hrs 19min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

6%
Avg. U.S. Hospital
2%
Avg. Ark. Hospital
3%
This Hospital
6%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 50min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 4min
Ark. Avg.
4hrs 15min
This Hospital
4hrs 50min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 22min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 2min
Ark. Avg.
1hr 20min
This Hospital
1hr 22min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

10%
National Avg.
27%
Ark. Avg.
25%
This Hospital
10%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
POSTING OF SIGNS

Oct 10, 2017

Based on observations and interview, it was determined the Facility failed to post signs readable within 20-feet of the vantage point regarding the rights of individuals with emergency medical conditions, women in labor, and whether or not the hospital participated in the Medicaid program.

See More ↓

Based on observations and interview, it was determined the Facility failed to post signs readable within 20-feet of the vantage point regarding the rights of individuals with emergency medical conditions, women in labor, and whether or not the hospital participated in the Medicaid program. Failure to post signs in areas likely to be noticed by persons waiting for examination or treatment did not allow patients to be knowledgeable of their rights as well as if the Facility was a Medicaid participant or not. The failed practice likely affected any patient waiting for examination or treatment. Findings follow: Observations during the tour at 11:45 AM on 10/09/17 showed one EMTALA sign, approximately eight inches by twelve inches hanging on the wall behind a desk to the right of the intake area in the waiting room. The above observations were made by Surveyors #1 and #2 and verified by the Emergency Department Director at the exit conference at 2:45 PM on 10/10/17.

See Less ↑
APPROPRIATE TRANSFER

Oct 10, 2017

Based on clinical record review and interview, it was determined that the Facility failed to: 1.

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Based on clinical record review and interview, it was determined that the Facility failed to: 1. effect an appropriate transfer of a suicidal patient, Patient #2; 2. inform patients and/or family members the risks and benefits of transfer specific to the condition of transferred patients. Failure to inform patients and/or family members the risks and benefits did not allow eight (Patients #1, #4, #8, #9, #10, #11, #14 and #23) of eight transferred patients to make an informed decision regarding the need for the transfer along with associated risks and benefits particular to the patient's medical condition. Findings follow: On 9/16/17, at 11:09 p.m., a [AGE]-year-old female was brought to the emergency department (ED) of the hospital by ambulance for a drug overdose. At 01:20 AM on 09/17/17, the ED nurse documented "Patient mother is here to report that she told her oldest son that she was trying to kill herself by taking an unknown amount of pills. Mother brought the patient pill bottles. Percocet 10-325 mg filled on 9-11 is empty # of 120 Methadone 10 mg Filled 9-12 is empty #120." Th ED physician documented at 11:09 on 09/16/17 that patient was "Positive for dysphoric mood, self injury and suicidal ideas." At 04:04 AM on 9/17/17, another ED nurse documented "Informed by nurse in handoff that pt stated she was trying to kill herself because she and her boyfriend had gotten into an emotional fight. She also got into a fight with her oldest son." Review of Patient #2's clinical record did not show that an examiniation by a psychiatrist was done, and no documentation by a physician showing Patient #2's emergency medical condition of suicidal ideation had resolved or lessened. Review of nursing note showed, an ED nursedocumented at 6:19 PM on 09/17/17, "Pt (Patient) has 3 family members in the room that agree to take the patient to the nearest hospital in (Named State) and check her in so that she can be placed in a facility in (Named State)." Review of the ED Provider Note authored by Physician #1 filed at 6:19 PM on 09/17/17 showed the following: "PT (patient) has been in ER (emergency room ) for over 20 hours, she was sent from a (Named State) ER, where she is from, for suicide attempt for ICU (Intensive Care Unit) placement and then psych (psychiatric) placement. She is medically clear but we are unable to transfer her across state lines. Family is now with patient. The patient and family wish to leave, they want to take her to a (Named State) hospital to seek placement in (Named State). Patient and family feel safe with this plan and pt agrees to stay with family until she can get help." Review of the timeline showed the following entry authored by RN #1 at 6:27 on 09/17/17; "Patient discharged . Discharge Destination: Home. General Review with Patient/Caregiver: Discharge instructions reviewed; Healthwise attachments reviewed; Follow up care reviewed; Patient/Caregiver verbalizes understanding of discharge instructions. Mobility at Departure: Ambulatory w/ (with) steady gait. Accompanied by: Family." Review of the clinical records of Patients #1, #4, #8, #10, #11 and #14 showed no documentation of the risks and benefits specific to the condition for which the patient was being transferred. During an interview at 2:40 PM on 10/10/17 the findings were verified by the Emergency Department Quality Nurse with Surveyor #1. Review of the clinical records of Patients #9 and #23 showed no documentation of the risks and benefits specific to the condition for which the patient was being transferred. During an interview at 2:40 PM on 10/10/17 the findings were verified by the Regulatory Compliance Coordinator with Surveyor #2.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.