ER Inspector MERCY HOSPITAL BERRYVILLEMERCY HOSPITAL BERRYVILLE

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Arkansas » MERCY HOSPITAL BERRYVILLE

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MERCY HOSPITAL BERRYVILLE

214 carter street, berryville, Ark. 72616

(870) 423-3355

72% of Patients Would "Definitely Recommend" this Hospital
(Ark. Avg: 71%)

2 violations related to ER care since 2015

Hospital Type

Critical Access Hospitals

Hospital Owner

Voluntary non-profit - Church

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

1hr 48min
National Avg.
1hr 53min
Ark. Avg.
1hr 48min
This Hospital
1hr 48min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

0%
Avg. U.S. Hospital
2%
Avg. Ark. Hospital
3%
This Hospital
0%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

No Data Available

Results are not available for this reporting period.

National Avg.
3hrs 30min
Ark. Avg.
3hrs 14min
This Hospital
No Data Available
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

No Data Available

Results are not available for this reporting period.

National Avg.
57min
Ark. Avg.
45min
This Hospital
No Data Available
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Ark. Avg.
25%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Aug 2, 2016

Based on interview and lack of patient records it was determined the Facility failed to provide a medical screening exam, for one (Patient #28) of one patient that was 36 weeks pregnant and presented to the Emergency Department requesting to see a Physician on 07-22-16.

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Based on interview and lack of patient records it was determined the Facility failed to provide a medical screening exam, for one (Patient #28) of one patient that was 36 weeks pregnant and presented to the Emergency Department requesting to see a Physician on 07-22-16. Failure to provide and document a medical screening exam did not ensure Patient #28 was stable and did not have an emergency medical condition. Findings follow: A. Review of the emergency room (ER) Log did not reveal Patient #28's name. Review of the written statement authored by Registered Nurse (RN) #4 at 1436 on 07/25/16 revealed the following: "This patient came up to the window stating 36 weeks pregnant, 1 cm (centimeter) dilated and having contractions. I went out to speak with patient and explained that we do not have the capabilities for OB (obstetrics). Patient replied "she wanted to get checked to see if she needs to go to Fayetteville". B. Review of the written statement authored by Patient Access Clerk #2 at 1111 on 07/26/16 revealed the following: "A woman who was 36 weeks pregnant came to the (ER) window with her mother. The Mother stated "My daughter is 36 weeks pregnant and we think she is having contractions. We would like the Doctor to see her." I said, "Are you aware that we do not have OB here?" The Mother replied, "Yes, we just want to know if she is having contractions or not so we can take her to a bigger hospital." I checked her in and then the Mother added, "We went to her doctor yesterday and she is 1 cm dilated." RN #4 approached me and asked "What is she here for?" I said, "She is 36 weeks pregnant and think(s) she is having contractions. She also went to the doctor yesterday and they told her she was 1 cm dilated." RN #4 replied, "I am going to send her to her OB." I went back to the window to put the identification band on the patient. RN #4 went outside to where they were and asked the patient, "Where is your OB?" The patient replied, "In Fayetteville but we just want to know if having contractions." RN #4 said, "You need to go to Fayetteville to your OB. You are delaying your care. We do not have OB here, you need to go to your OB." The patient and the Mother got up and left. RN #4 came back and asked me if I could take her off the board. I said, "If I take her off I would delete the encounter." She (RN #4) replied, "She wasn't seen." Patient #28 left the Facility without receiving a medical screening exam. Review of Section 13 of the Operating Manual of the Medical Staff Bylaws, received from the CNO at 0935 on 08/02/16 revealed the following: 13.1 Screening: 13.1.1 Any individual who presents to the Emergency Department of this Hospital for care shall be provided with a medical screening examination to determine whether that individual is experiencing an emergency medical condition. Generally an "emergency medical condition" is defined as active labor or as a condition manifesting such symptoms that the absence of immediate medical attention is likely to cause serious dysfunction or impairment to bodily organs or function or serious jeopardy to the health of the individual or fetus...

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APPROPRIATE TRANSFER

Aug 2, 2016

Based on clinical record review and interview, it was determined the Facility failed to fully disclose the risks and benefits of transfer specific to the condition of transferred patients.

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Based on clinical record review and interview, it was determined the Facility failed to fully disclose the risks and benefits of transfer specific to the condition of transferred patients. Failure to fully disclose the risks and benefits did not allow five (Patients #7, #9, #11, #12 and #16) of five (Patients #7, #9, #11, #12 and #16) transferred patients to make an informed decision regarding the need for the transfer along with associated risks and benefits particular to the patient's medical condition. The failed practice was likely to affect Patients #7, #9, #11, #12 and #16. Findings follow: A. Review of the clinical records of Patients #7, #9, #11, #12 and #16 revealed no documentation of the risks and benefits specific to the condition for which the patient was being transferred for. B. The above findings were verified by the emergency room Nurse Manager at 1220 on 08/02/16.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.