ER Inspector EMERSON HOSPITAL -EMERSON HOSPITAL -

ER Inspector

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Massachusetts » EMERSON HOSPITAL -

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EMERSON HOSPITAL -

133 old road to 9 acre corner, w concord, Mass. 01742

(978) 369-1400

80% of Patients Would "Definitely Recommend" this Hospital
(Mass. Avg: 73%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
5hrs 19min Admitted to hospital
7hrs 40min Taken to room
2hrs 32min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 32min
National Avg.
2hrs 23min
Mass. Avg.
2hrs 38min
This Hospital
2hrs 32min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. Mass. Hospital
2%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

5hrs 19min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
Mass. Avg.
5hrs 7min
This Hospital
5hrs 19min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 21min

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
Mass. Avg.
1hr 32min
This Hospital
2hrs 21min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

22%
National Avg.
27%
Mass. Avg.
29%
This Hospital
22%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
ORGANIZATION AND DIRECTION

Mar 8, 2017

Based on records reviewed and interview, the Hospital failed to ensure a complete (accurate) Central Log for 2 of 30 patients (Patients #4 and #12) that came to the Emergency Department seeking assistance. Findings included: 1.) The Central Log, dated 1/14/17, indicated the Hospital transferred Patient #4 to an Outside Hospital. The Emergency Department Physician Note, dated 1/14/17 at 11:10 P.M., indicated an Emergency Department Physician evaluated Patient #4 safe for discharge with instructions for evaluation of an orbital (bone around the eye) fracture and transfer by car directly to the Outside Hospital. The Authorization for Transfer Form, dated 1/25/17, indicated a private car transferred Patient #4 to the Outside Hospital. 2.) The Central Log, dated 1/21/17, indicated the Hospital transferred Patient #12 to an Outside Hospital.

See More ↓

Based on records reviewed and interview, the Hospital failed to ensure a complete (accurate) Central Log for 2 of 30 patients (Patients #4 and #12) that came to the Emergency Department seeking assistance. Findings included: 1.) The Central Log, dated 1/14/17, indicated the Hospital transferred Patient #4 to an Outside Hospital. The Emergency Department Physician Note, dated 1/14/17 at 11:10 P.M., indicated an Emergency Department Physician evaluated Patient #4 safe for discharge with instructions for evaluation of an orbital (bone around the eye) fracture and transfer by car directly to the Outside Hospital. The Authorization for Transfer Form, dated 1/25/17, indicated a private car transferred Patient #4 to the Outside Hospital. 2.) The Central Log, dated 1/21/17, indicated the Hospital transferred Patient #12 to an Outside Hospital. The Emergency Department Physician Note, dated 1/21/17 at 10:27 A.M., indicated an emergency room Physician evaluated Patient #12 safe for discharge and recommended Patient #12 be evaluated at an Outside Hospital. The Authorization for Transfer Form, dated 1/25/17, indicated the Hospital did not transfer Patient #12 to an Outside Hospital. The Authorization for Transfer Form indicated a private car transferred Patient #12 to the Outside Hospital. The Surveyor interviewed the Emergency Department Medical Chair Person at 11 A.M. on 3/8/17. The Emergency Department Medical Chair Person said in review of Patients #4 and Patient #12's medical records, they were stable (safe) for discharge and could driven by private car to the Outside Hospital for follow-up care. The Emergency Department Medical Chair Person said he did not know why Emergency Department Physicians documented in Patient #4 and Patient #12's Medical Records using the Authorization for Transfer Form.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.