ER Inspector BIG HORN CO MEMORIAL HOSPITALBIG HORN CO MEMORIAL HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Montana » BIG HORN CO MEMORIAL HOSPITAL

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BIG HORN CO MEMORIAL HOSPITAL

17 n miles, hardin, Mont. 59034

(406) 665-2310

61% of Patients Would "Definitely Recommend" this Hospital
(Mont. Avg: 70%)

3 violations related to ER care since 2015

Hospital Type

Critical Access Hospitals

Hospital Owner

Government - Local

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
4% of patients leave without being seen
3hrs 2min Admitted to hospital
3hrs 8min Taken to room
1hr 51min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

1hr 51min
National Avg.
1hr 53min
Mont. Avg.
1hr 42min
This Hospital
1hr 51min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

4%
Avg. U.S. Hospital
2%
Avg. Mont. Hospital
2%
This Hospital
4%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 2min
National Avg.
3hrs 30min
Mont. Avg.
2hrs 35min
This Hospital
3hrs 2min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

6min
National Avg.
57min
Mont. Avg.
17min
This Hospital
6min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

Results are not available for this reporting period.

National Avg.
27%
Mont. Avg.
38%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
APPROPRIATE TRANSFER

May 13, 2015

Based on record review and interview, facility staff failed to appropriately transfer 2 (#s 2 and 4) of 16 patients reviewed who were in active labor.

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Based on record review and interview, facility staff failed to appropriately transfer 2 (#s 2 and 4) of 16 patients reviewed who were in active labor. The facility staff failed to complete and provide the required Transfer with a Physician Certification form for the receiving hospital. The facility staff did not provide a copy of the medical record to the receiving hospital. Findings include: 1. On 4/21/15, patient #2 presented to the ED complaining of the onset of labor. The patient was 38 weeks pregnant. The EHR reflected her contractions were every 3-4 minutes. A QMP or provider did not present to the ED to complete a MSE. A phone call was received by a provider directing the nurse to send the patient to another hospital. The EHR did not reflect if the patient was stable to be transferred. The rationale as to why the patient was sent to another hospital was not reflected in the EHR. The patient did not request a transfer to another hospital. The EHR reflected a Physician Certification form was not completed. A copy of the medical record was not provided to the receiving hospital. 2. On 4/18/15, patient #4 presented to the ED complaining of being in active labor. The EHR reflected the patient was 39 weeks pregnant. The patient was dilated to 6 cm with 100 % effacement. Contractions were every 5-6 minutes. The QMP documented the patient was having active contractions and transferred the patient to another hospital. The EHR did not reflect the reason as to why the patient was transferred in an unstable condition. The patient did not request a transfer to another hospital. The EHR reflected a Physician Certification form was not completed. A copy of the medical record was not provided to the receiving hospital. In an interview on 5/13/15 at 9:30 a.m., staff member A, DON, stated both patients should not have been transferred to another hospital. The condition of both patients were not stable enough to be transferred. Staff member A stated transfer paper work was not completed or provided to the receiving hospital for both patients.

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COMPLIANCE WITH 489.24

Mar 12, 2015

Based on observation, record review and interview, the facility was not in compliance with 42 CFR §489.20(1), and §489.24.

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Based on observation, record review and interview, the facility was not in compliance with 42 CFR §489.20(1), and §489.24. The facility failed to provide a medical screening exam.

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MEDICAL SCREENING EXAM

Mar 12, 2015

Based on record review and interview, the facility failed to provide a medical screening exam (MSE) for 6 (#s 1, 4, 14, 23, 24 and 28) of 28 records reviewed.

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Based on record review and interview, the facility failed to provide a medical screening exam (MSE) for 6 (#s 1, 4, 14, 23, 24 and 28) of 28 records reviewed. Findings include: 1. On 6/29/14 patient #1 presented to the ER with her grandmother with a cough, ear pain, and a fever. The record reflected the patient had a history of asthma. The grandmother was told by the nurse the provider would not see patient #1 and to leave. A MSE was not attempted or completed by a qualified medical provider (QMP). The medical record reflected the patient left against medical advice (AMA). Review of the grievance investigation summary dated 6/30/14 from staff member A, DON, reflected the patient was denied a MSE by the provider. In an interview on 3/11/15 at 8:30 a.m., staff member A stated a MSE was denied because the grandmother did not have custody of patient #1. The provider would not see the patient. In an interview on 3/12/15 at 8:00 a.m., the grandmother stated she is raising patient #1. The grandmother stated she was very concerned for patient #1 because of her asthma. She said patient #1 was not breathing right and was complaining her ears hurt. The nurse contacted the provider on call. The nurse stated the provider would not see patient #1 because she did not have custody. The grandmother stated she left the emergency room upset. The next day the grandmother took patient #1 to another doctor. Patient #1 received medications for an ear infection and for her asthma. Review of the facility medical staff and by laws reflected if a request is made on an individuals behalf by another individual for an examination or treatment for any medical condition, the individual shall be given a Medical Screening Exam. The medical record for patient #1 reflected the patient left against medical advice (AMA) even though the provider refused to see the patient. The medical record reflected no documentation of an attempt to explain the risk and benefits of leaving AMA, why the patient refused treatment, or any attempt to have an AMA form completed. 2. On 6/30/14, patient #4 presented to the ER with fatigue, and pain in the lower back and abdomen. A MSE was not attempted or completed by a qualified medical provider (QMP). 3. On 2/28/15, patient #14 presented to the ER with a headache. A MSE was not attempted or completed by a qualified medical provider (QMP). 4. On 5/27/14, patient #23 presented to the ER with an EENT (eye, ear, nose and throat) complaint. The record reflected a history of undiagnosed cardiac murmurs. The medical record reflected the patient's ears, nose, throat and mouth were not assessed. A MSE was not completed. The medical record reflected the patient was sent to the clinic for further evaluation and treatment. 5. On 7/16/14, patient #24 presented to the ER with extremity pain. The medical record reflected a pain level was at an eight. The left wrist had a noticeable deformity. A MSE was not completed. The medical record reflected the patient was sent to the clinic for further evaluation and treatment. 6. On 7/21/14, patient #28 presented to the ER with extremity pain. The medical record reflected no history. The medical record reflected the right foot was swollen. The pain level was at a six. The medical screen exam was completed by an untrained QMP. The medical record reflected the patient was sent to the clinic for further evaluation and treatment. In an interview on 3/11/15 at 4:00 p.m., staff member A, DON, stated a contracted nurse had completed a nursing assessment. The contracted nurse was not trained to complete a MSE. She stated contracted nurses are not approved by the governing board to do a MSE. She stated patient #28 was not provided a MSE by a qualified provider. Review of the facility medical staff by laws reflected a QMP is a provider which has been approved to complete MSE with in the scope of practice. The QMP must be approved by the governing board. Review of the facility policy Emergency Medical Treatment and Active Labor Act showed a nurse was only allowed to practice within the scope of practice.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.