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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Nebraska » CHI HEALTH IMMANUEL

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CHI HEALTH IMMANUEL

6901 north 72nd st, omaha, Nebr. 68122

(402) 572-2121

70% of Patients Would "Definitely Recommend" this Hospital
(Nebr. Avg: 77%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
3% of patients leave without being seen
3hrs 16min Admitted to hospital
4hrs 32min Taken to room
1hr 54min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

1hr 54min
National Avg.
2hrs 23min
Nebr. Avg.
2hrs 20min
This Hospital
1hr 54min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

3%
Avg. U.S. Hospital
2%
Avg. Nebr. Hospital
1%
This Hospital
3%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 16min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
Nebr. Avg.
3hrs 24min
This Hospital
3hrs 16min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 16min

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
Nebr. Avg.
1hr 14min
This Hospital
1hr 16min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Nebr. Avg.
31%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Jan 9, 2017

Based on medical record review, review of facility Medical Screening Examination (MSE) policy and provider interviews the facility failed to ensure 1 of 20 sampled patients (Patient 10) received an adequate MSE to determine if the patient had an Emergency Medical Condition (EMC), This failure placed the patient at risk of harm.

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Based on medical record review, review of facility Medical Screening Examination (MSE) policy and provider interviews the facility failed to ensure 1 of 20 sampled patients (Patient 10) received an adequate MSE to determine if the patient had an Emergency Medical Condition (EMC), This failure placed the patient at risk of harm. The patient was discharged with a potential EMC. Findings are: A. Review of facility policy titled "Emergency Medical Treatment and Active Labor Act" last revised 11/2016 identified that "An appropriate MSE will be provided within the capabilities of the department, and ancillary services routinely available to the department to determine whether or not an EMC exits." The policy identifies the Qualified Medical Professional (QMP) "provides the medical screening examination and treatment deemed necessary to stabilize the patient." The policy defined an EMC as a medical condition manifesting itself by acute symptoms of sufficient severity, including severe pain such that the absence of immediate attention could reasonably expect to place the health of the individual ... in serious jeopardy ... serious impairment to bodily functions ... serious dysfunction of any bodily organ or part ... The policy and the hospital Medical Staff Rules and Regulations last revised 10/15/15 identify that the MSE is done to examine the patient for existence of an EMC. The QMP "shall mean a licensed independent practitioner (LIP) that can provide the medical screening examination without assistance from another LIP. A QMP may be a MD, DO, Nurse Practitioner (NP), Physician Assistant (PA) or Registered Nurse (RN) with additional training in obstetrical services. LMHP may be a QMP when performing the psychosocial risk assessment in accordance with the facility EMTALA policy. B. Review of the "Hospital/CAH Database Worksheet" completed by the hospital during the onsite survey on January 4, 2017 indicated the hospital's capabilities included a 20 bed psychiatric unit, alcohol and/or drug detoxification services, emergency psychiatric services including those for children/adolescents, adults and seniors. C. Review of Patient 10's electronic medical record on 1/5/17 revealed the patient came to the Emergency Department at 8:11 PM on 1/1/17 by private vehicle accompanied by friend/family. Vital signs were taken by the Triage RN at 8:17 PM. BP was elevated at 156/100, Temperature was 99.1 Fahrenheit, Pulse was 98 and Respirations 16. Oxygen saturation on room air was normal at 98 %. The MSE was performed Physician Assistant PA "A" and Licensed Mental Health Practitioner LMHP " B". PA A initiated the exam at 8:20 PM. Under section titled "Chief Complaint" PA A documented that the patient presented for an examination by psychiatry. The patient had been to a local alcohol/drug treatment center for detoxication and it was unable to provide care due to the patient's use of benzodiazepines. Benzodiazepines require a long slow taper under licensed medical supervision. Further documentation showed that the patient abused methamphetamine, cocaine, marijuana and prescription drugs. The patient told the PA that she used heroin, methamphetamine and cocaine daily. The patient reported the last use was yesterday. The patient reported taking prescribed Xanax (a benzodiazepine ) 2 mg (milligram) orally 3 times a day. The PA documented the patient denied being suicidal, homicidal or hallucinating, or having any physical concerns. The PA documented the patient was not nervous/agitated or anxious. Medical history included adjustment insomnia, unsafe sexual practices, fatigue, limb pain, sacroiliitis, transsexualism, and anxiety. Surgical history included intersex surgery and mammaplasty. The patient's current medications included: Xanax; Tegretol (used to treat seizures; nerve pain and bipolar disorder); Chantix (smoking cessation medication): Klonopin (another benzodiazepine for anxiety/panic disorder); Catapress (used to treat high blood pressure, anxiety disorder, withdrawal from alcohol or opiods); Prednisolone (a steroid); Minipress (used to treat high blood pressure) Proventil inhaler (treats asthma), Suboxone 8 - 2mg Film (medication used to treat opiod addiction; Zanaflex (a short acting muscle relaxer); and Trazodone (an antidepressant drug which is also used for anxiety disorder and insomnia). Further documentation showed the patient had a family history of suicide/attempt. The patient denied alcohol use and admitted to IV drug use and admitted to injecting Fentanyl (an opiod medication) and abusing prescription drugs. PA A futher noted that the patient was oriented to person, place and time, appeared well developed and well nourished with a non-toxic appearance. Under the assessment titled "Psychiatric" the PA documented the patient had a "normal mood and affect." Speech and behavior was normal. The patient was not actively hallucinating. Cognition and memory were noted to be normal. A urine drug screen was ordered but the patient was not able to provide a specimen so it was not completed. No other labs were ordered. The on call Licensed Mental Health Professional (LMHP) B conducted a psychosocial risk assessment. LMHP B noted the patient was disheveled, reported she was homeless and on drugs. The patient came because she "had no where to go, and was trying to get off drugs." The patient reported not using drugs within the last 24 hours and has not used heroin in the last 5/6 days. The LMHP documented the patient was "not having withdrawals at the time of the assessment but reported that she had been going through withdrawals", patient states that she is not a danger to herself or others, and has not thought about hurting herself. Further documentation showed that the patient reported that since using drugs she has had hallucinations but that it does not happen all the time and when it does it is scarey. The patient confirmed using Methamphetamine for several years along with benzodiazepines and heroin. The patient has no family support secondary to drug use. The patient denied having legal problems, being a victim or victimizing anyone. The patient denied suicidal or homicidal ideation but was positive for auditory and visual hallucinations. The patient spoke fluently and was free of delusions. The patient's depression score was 10 out of 10 (10 being severe) as well as anxiety. The patient reported hopelessness as a 3 out of 10. The patient was concerned about her housing issues and drug use. The LMHP discussed the assessment with PA A. It was determined the patient would be discharged with a referral to [Facility C], a local medically supervised alcohol and drug treatment center. The LMHP confirmed the facility would have a bed for the patient in the morning. The bed was not available at the time of discharge. The patient was given discharge instructions and information regarding inpatient/outpatient drug treatment services. The patient was discharged at 9:38 PM. The medical record did not contain evidence that patient # 10 received a medical screening examination within the hospital's capabilities and capacity. The patient presented to the ED from a detoxification facility that could not help her because of her chronic benzodiazepine use. The patient had an abnormal blood pressure reading of 156/100 that was not repeated. The medical record did not contain evidence that staff determined the patient's history of a coexisting mental illness, timing for onset of symptoms of withdrawal (life threatening symptoms when a chemically dependent person suddenly stops taking the drugs), or risks associated with severe depression rated 10 out of 10 in a chemically dependent / addicted individual who has suddenly stopped taking drugs. Review of the patient # 10's medical record history found the patient had been seen on 12/21/16 for a "mental health evaluation and was admitted for a "brief psychotic disorder" in one of CHI Health Immanuel's affiliated hospitals. D. Interview with PA A on 1/6/16 at 9:15 AM revealed the patient "did not seem to be under the influence" and seemed mentally clear. The patient reported taking the Xanax as prescribed and that it was prescribed by "her psychiatrist." The PA stated that the main concern for the patient was a desire to detox. The PA recalled discussing the patient with the LMHP after the mental health exam. The LMHP "told me the patient did not meet admission Criteria for inpatient psychiatry." PA A stated that if a patient is withdrawing while in the ED, we provide medications and fluids and admit them if they are unstable. The plan for patient # 10 was "referral to [Name of Facility C]." The LMHP verified that a bed was available in the morning and that Facility C could do benzodiazepine withdrawal. E. In an interview on 1/6/16 at 11:50 AM, LMHP B stated the patient told her that she was not "experiencing any withdrawals." LMHP B stated that patient # 10's demeanor was slightly odd but did not appear to be high or impaired. The patient reported drug use for a number of years and wanted help to stop using. The previous shelter was unable to help. LMHP B confirmed the hospital had available inpatient psychiatric beds when patient # 10 presented to the ED. F. In an interview on 1/6/17 at 2:00 PM, an annonymous individual indicated he picked patient # 10 up from the ED after discharge. The individual stated patient # 10 was delusional, paranoid, hearing voices and seeing people who were not there at the time of discharge from the ED on 1/1/17.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.