ER Inspector MEMORIAL MEDICAL CENTERMEMORIAL MEDICAL CENTER

ER Inspector

Find and Evaluate Every Emergency Room Near You

Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

If you are having a heart attack or life-threatening emergency, call 911.

ER Inspector » New Mexico » MEMORIAL MEDICAL CENTER

Don’t see your ER? Find out why it might be missing.

MEMORIAL MEDICAL CENTER

2450 south telshor blvd, las cruces, N.M. 88011

(575) 522-8641

70% of Patients Would "Definitely Recommend" this Hospital
(N.M. Avg: 68%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Proprietary

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
5hrs 15min Admitted to hospital
7hrs 39min Taken to room
2hrs 42min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 42min
National Avg.
2hrs 23min
N.M. Avg.
2hrs 36min
This Hospital
2hrs 42min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. N.M. Hospital
3%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

5hrs 15min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
N.M. Avg.
4hrs 56min
This Hospital
5hrs 15min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 24min

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
N.M. Avg.
1hr 36min
This Hospital
2hrs 24min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
N.M. Avg.
31%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
RECIPIENT HOSPITAL RESPONSIBILITIES

Jan 5, 2018

Based on interview and record review, the receiving hospital (H2) failed to accept and provide care for Patient #1 even though the receiving hospital (H2) had the specialized capabilities to provide treatment for Patient #1.

See More ↓

Based on interview and record review, the receiving hospital (H2) failed to accept and provide care for Patient #1 even though the receiving hospital (H2) had the specialized capabilities to provide treatment for Patient #1. This failed practice resulted in delayed care/surgery for Patient #1 who suffered from an open fracture on the right knee. Patient #1 was then transferred to an Acute Care Hospital (H3) where surgery was performed on Patient #1. The findings are: A. On 01/04/18 at 9:45 am during an interview, Staff #1 from H2 stated that he should have accepted Patient #1 from H1. He further stated he did not know how old the knee surgery was on Patient #1 and assumed that it was a recent surgery. B. On 01/04/18 at 10:15 am, during an interview, Staff #2 from H2 stated that she informed the receiving surgeon at H2 about the patient but did not know how old the knee replacement was. She further stated that the receiving surgeon at H2 did not speak directly with the sending surgeon from H1. Staff #2 stated that receiving surgeon was "busy and had a full caseload" and this was possibly another reason why the patient was not accepted because they didn't want the patient to wait for treatment. C. On 01/04/18 at 10:25 am during an interview, Staff #3 from H2 stated that "99% of the times, there is a direct physician to physician communication between hospital providers". He also stated that this did not occur with this patient [Patient #1]. D. On 01/04/18 at 11:05 am during a telephonic interview, Staff #4 from H2 stated that he did not accept the patient because he felt that Patient #1 would benefit from being seen by the surgeon who performed her knee replacement. E. Record review of Patient #1's chart [from H3's records] reveals that the patient had received knee replacement surgery over 10 years ago. Record review also reveals that the patient sustained an open fracture to her right knee and was taken to H1 on 12/27/17. H1 did not have a surgeon on staff and attempted to transfer Patient #1 to H2 on the same date. H2 refused to take Patient #1 which delayed care/surgery for Patient #1. Record further reveals that Patient #1 presented at H1 at 7:09 am on 12/27/17, was accepted [via telephone] by H3 at 10:34 am on 12/27/17 and was discharged by H1 at 12:12 pm on 12/27/17. There was no written evidence of time(s) when H2 staff received or made phone calls to H1 staff/surgeon regarding Patient #1.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.