ER Inspector ALICE HYDE MEDICAL CENTERALICE HYDE MEDICAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » ALICE HYDE MEDICAL CENTER

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ALICE HYDE MEDICAL CENTER

133 park street, malone, N.Y. 12953

(518) 483-3000

52% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Other

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
0% of patients leave without being seen
3hrs 26min Admitted to hospital
4hrs 23min Taken to room
2hrs 4min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 4min
National Avg.
1hr 53min
N.Y. Avg.
2hrs 1min
This Hospital
2hrs 4min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

0%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
0%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 26min

Data submitted were based on a sample of cases/patients.

National Avg.
3hrs 30min
N.Y. Avg.
4hrs 38min
This Hospital
3hrs 26min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

57min

Data submitted were based on a sample of cases/patients.

National Avg.
57min
N.Y. Avg.
1hr 28min
This Hospital
57min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

50%
National Avg.
27%
N.Y. Avg.
26%
This Hospital
50%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Apr 28, 2015

Based on record review, the hospital failed to ensure that a patient who presented on two separate occassions to the emergency department (ED) with signs of a psychiatric disorder received on-going monitoring while awaiting transfer to another hospital for potential psychiatric admission.

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Based on record review, the hospital failed to ensure that a patient who presented on two separate occassions to the emergency department (ED) with signs of a psychiatric disorder received on-going monitoring while awaiting transfer to another hospital for potential psychiatric admission. Findings include: Visit #1 Based on review of the medical record on 04/29/2015, a [AGE] year old patient was sent to the ED on 02/03/2015 at 2:12 PM by her outpatient mental health provider. She has a history of schizophrenia and bipolar disorder. She was brought to the ED by the police after running away from her outpatient appointment while threatening suicide. The patient was triaged on 02/03/2015 at 2:14 PM. A medical screening examination (MSE) was initiated on 02/03/2015 at 3:01 PM and completed on 02/03/2015 at 4:41 PM by ED physician #1. ED physician #1 ordered a mental health evaluation. The mental health evaluation was completed by a mental health counselor on 02/03/2015 at 5:00 PM. In consult with ED physician #1 it was determined that the patient was in need of in-patient admission. This hospital does not have inpatient psychiatric capabilities. ED physician #1 spoke with the patient on 02/03/2015 at 6:37 PM and discussed his recommendations of in-patient psychiatric care. There are no further progress notes documenting clinical evaluation by medical staff. ED physician #2 ordered medication for the patient on 02/04/2015 at 10:48 AM. It is noted in the medical record on 02/04/2015 at 12:48 PM by ED physician #2 that the patient presented to the ED with a complaint of suicidal ideation. There is no documentation that ED physician #2 spoke with or evaluated the patient. On 02/04/2015 the patient was given medication for: psychosis (Abilify) at 10:48 AM; medication side effects (Benzotropine) at 10:48 AM; urinary tract irritation (Pyridium) at 12:22 PM; infection (Cipro) at 10:36 AM; and anxiety (Ativan) at 4:54 PM. On 02/05/2015 the patient was medicated for: acid reflux (Protonix) at 10:34 AM; medication side effects (Benzotropine) at 10:44 AM; constipation (Colace) at 10:34 AM; anxiety (Ativan) at 10:34 AM; infection (Cipro) at 10:36 AM; and psychosis ( Abilify) at 10:44 AM. The patient remained in the ED until 02/05/2015 at 11:22 AM, the time of transfer to another hospital. The patient was in the ED from 02/03/2015 at 2:14 PM to 02/05/2015 at 11:22 AM, forty-five hours. After the medical screening exam was completed, there was no documentation of any ongoing monitoring by a physician for the rest of the time the patient remained in the ED. Visit #2 Based on medical record review on 04/29/2015, the same patient returned to the ED on 02/20/2015. The patient was triaged on 02/20/2015 at 10:06 PM. She was escorted by the police. Police reported that the patient had a history of mental illness, had run away from home and when returned to her home, the patient threatened suicide. A medical screening exam (MSE) was initiated by ED physician #3 on 02/20/2015 at 10:08 PM and completed at 11:01 PM. ED physician #3 diagnosed the patient with suicidal ideation and ordered a mental health evaluation. The mental health evaluation was completed by a mental health counselor on 02/21/2015 at 1:30 AM. At 1:55 AM, the mental health counselor recommended that the patient be admitted to a hospital for in-patient psychiatric care. On 02/21/2015 at 7:03 AM, ED physician #3 relinquished care of the patient to the oncoming ED physician #4. There is no further documentation by medical staff indicating that the patient received ongoing monitoring and that her condition was stable. On 02/21/2015 at 12:37 PM the patient was accepted for transfer at another hospital. On 02/21/2015 at 1:36 PM the patient was transferred. There is no documentation of monitoring by a physician after the 11:01 PM progress note written on 02/20/2015. The patient was transferred 14 hours later.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.