ER Inspector ARNOT OGDEN MEDICAL CENTERARNOT OGDEN MEDICAL CENTER

ER Inspector

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » ARNOT OGDEN MEDICAL CENTER

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ARNOT OGDEN MEDICAL CENTER

600 roe avenue, elmira, N.Y. 14905

(607) 737-4100

60% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

High (40K - 60K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
2% of patients leave without being seen
6hrs 22min Admitted to hospital
10hrs 2min Taken to room
2hrs 54min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 54min
National Avg.
2hrs 42min
N.Y. Avg.
3hrs 4min
This Hospital
2hrs 54min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

2%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
2%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

6hrs 22min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 4min
N.Y. Avg.
6hrs 31min
This Hospital
6hrs 22min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

3hrs 40min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 2min
N.Y. Avg.
3hrs
This Hospital
3hrs 40min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

31%
National Avg.
27%
N.Y. Avg.
26%
This Hospital
31%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

Apr 26, 2016

Based upon document review and interview the facility did not comply with all of the provisions for conducting a medical screening exam.

See More ↓

Based upon document review and interview the facility did not comply with all of the provisions for conducting a medical screening exam. Please reference findings under Tag A2406.

See Less ↑
MEDICAL SCREENING EXAM

Apr 26, 2016

Based upon interview, medical record review and document review, the hospital did not provide a medical screening exam, following a suggestion by staff that the patient go elsewhere, for 1 of 30 patients who presented to the Emergency Department (ED) (Patient #1).

See More ↓

Based upon interview, medical record review and document review, the hospital did not provide a medical screening exam, following a suggestion by staff that the patient go elsewhere, for 1 of 30 patients who presented to the Emergency Department (ED) (Patient #1). A lack of a medical screening exam could result in an emergency medical condition not being identified and treated. Findings include: Review of Policy " Emergency Medical Treatment and Active Labor Act (EMTALA) " #LE.900, last revised 7/14 revealed, all individuals presenting to the hospital requesting examination or treatment shall be offered a medical screening examination to determine if the individual has an emergency medical condition. An appropriate medical screening examination shall be provided by a physician or dentist or a qualified member of the Medical Staff. Review of the ED record dated 3-15-16 revealed the patient arrived at 3:28am and was triaged at 3:30am as a level 4 non-urgent visit. Interview with Staff #2 on 4-25-16 at 11:35am revealed that the patient presented to the ED with complaints of post-surgical shoulder pain rated as a 10 on a scale of 1-10 with 10 being the worse possible pain. Staff #2 indicated that after speaking with the provider, it was noted that it would be a couple of hours before the patient would be seen. Staff #2 returned to the patient and stated "I am not trying to turn away business but it will be at least two hours before you are seen by a physician and treated. If you do not want to wait, you may want to seek treatment elsewhere to control your pain". The patient became upset and left the ED. Review of the ED record dated 3-15-16 the patient left without being seen at 3:35am.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.