ER Inspector GLEN COVE HOSPITALGLEN COVE HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » GLEN COVE HOSPITAL

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GLEN COVE HOSPITAL

101 st andrews lane, glen cove, N.Y. 11542

(516) 674-7300

70% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
0% of patients leave without being seen
5hrs 12min Admitted to hospital
7hrs 38min Taken to room
2hrs 1min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 1min
National Avg.
1hr 53min
N.Y. Avg.
2hrs 1min
This Hospital
2hrs 1min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

0%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
0%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

5hrs 12min

Data submitted were based on a sample of cases/patients.

National Avg.
3hrs 30min
N.Y. Avg.
4hrs 38min
This Hospital
5hrs 12min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 26min

Data submitted were based on a sample of cases/patients.

National Avg.
57min
N.Y. Avg.
1hr 28min
This Hospital
2hrs 26min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
N.Y. Avg.
26%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Sep 26, 2018

. Based on document review, video review, interview and in one (1) of four (4) Medical Records reviewed, the facility failed to provide an appropriate Medical Screening Examination (MSE) to determine if an Emergency Medical Condition (EMC) existed. This lack of an MSE may have placed patients at an increased safety risk. Findings include: The facility's security video of the emergency room (ER), dated 09/06/18, from 6:40PM to 7:25PM identified the following: *6:40:35PM - Patient #1 entered the Registration Room from the Waiting Room, passed two (2) Security Guards, and bypassed the Triage Room. *6:41:13PM - Patient #1 exited the Registration Room, entered the ER, and walked towards the Staff Lounge.

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. Based on document review, video review, interview and in one (1) of four (4) Medical Records reviewed, the facility failed to provide an appropriate Medical Screening Examination (MSE) to determine if an Emergency Medical Condition (EMC) existed. This lack of an MSE may have placed patients at an increased safety risk. Findings include: The facility's security video of the emergency room (ER), dated 09/06/18, from 6:40PM to 7:25PM identified the following: *6:40:35PM - Patient #1 entered the Registration Room from the Waiting Room, passed two (2) Security Guards, and bypassed the Triage Room. *6:41:13PM - Patient #1 exited the Registration Room, entered the ER, and walked towards the Staff Lounge. Patient remained in the Staff Lounge for approximately forty (40) minutes. *7:20:05PM - Patient #1 then exited the Staff Lounge with Staff H (Access Service Representative {ASR}) and walked to the Nurses' Station. *7:21:24PM - Staff K (ASR) was observed with Patient #1. Staff K walked to the printer, retrieved labels, then returned to the desk and placed an identification (ID) band on Patient #1. At this time, Staff H walked through the Triage Room to the Security Desk, picked up a pad, brought it into the Triage Room and handed it to Staff G (Registered Nurse {RN}), and was observed talking to Staff G and Staff J (RN). *7:22:00PM to 7:22:39PM - Staff H was observed talking to Staff F (Physician). *7:22:41PM - Patient #1 and Staff K joined Staff Members H and F at the Nurses' Station and appeared to have a conversation. *7:22:48PM - Staff I (RN) is observed standing behind the Doctor. *7:23:54PM - Patient #1 is observed making a phone call on her cell phone. *7:24:02PM - Staff F picked up the phone and Staff I walked away. *7:24:25PM - Patient #1 walked out of the Emergency Department (ED). As per video review, the patient presented to the ED, was registered, spoke with a Physician and staff, then exited the ED approximately three (3) minutes later. Review of Patient #1's Medical Record identified that on 09/06/18 at 7:31PM, a [AGE]-year-old female presented to the emergency room , was registered, then left prior to triage at 7:33PM. The Triage Note stated, "The patient no longer wanted to be seen in this hospital". Total visit time was two (2) minutes. No documentation indicating the patient was offered an MSE or refused care/treatment was found. Per interview of Staff F on 09/25/18 at approximately 11:30AM, Staff F stated that on 09/06/18, she was at the end of her shift, sitting at the Nursing Station, completing work. Staff F was approached by a Registrar/Secretary and asked if she would perform an ultrasound on a patient. Staff F stated she knew Patient #1, since Patient #1 is an employee. She asked Patient #1 what was wrong. Patient #1 complained she was having belly pain and asked if Staff F would perform an ultrasound "off the record". Staff F stated she encouraged Patient #1 to "get registered" and to be evaluated by a Doctor. Staff F then answered a phone call and did not realize Patient #1 had left. When asked why she didn't document this conversation in the Medical Record, Staff F stated, "she wasn't my patient, so there's no reason why I would have documented on her". Per interview of Staff G (Triage RN) on 09/25/18 at 1:15PM, Staff G confirmed she was working in Triage on 09/06/18, when she was approached by the patient's co-worker, Staff H. Staff H informed Staff G that the patient "needs to be seen". Staff G stated to Staff H that "We don't have labor and delivery here, ... there was no reason the patient couldn't be seen ... but I just wanted her to know that this is not a labor and delivery hospital". Staff G suggested the patient speak to the Doctor to determine what would be the best route for the patient. Staff G stated, "I know [Patient #1] is pregnant, but I never spoke to the patient. I didn't get any paperwork on the patient ... the patient went directly to the Secretary, and never came to Triage ... They [patient and co-worker] spoke to the Doctor and she [Patient #1] left." When asked why she didn't engage the patient, Staff G replied, "The patient was already talking to the Doctor". Per interview of Staff I (RN) on 09/25/18 between 2:00PM and 3:00PM, Staff I stated that on 09/06/18, "When I walked over to the Nursing Station to tell [Staff F] something, I overheard the conversation and Staff F encouraged the patient to stay and be seen ... the Secretaries were trying to talk her out of driving herself to LIJ (Long Island Jewish). I asked her why doesn't she stay? The patient refused and stated that she wanted to go to LIJ or Manhasset." Per interview of Staff H (Access Service Representative) on 09/26/18 at 1:40PM, Staff H stated that on 09/06/18, "I mentioned to Staff G (Triage RN) that Patient #1 wasn't feeling good, that she's having stomach pains and is really upset. Staff G stated, "I don't know what we will be able to do for her here. Maybe you should speak to one of the Doctors." Then I went to speak to Staff F. I explained the situation to Staff F and she then called the patient over to speak to her. I left her (Patient #1) at the Nursing Station while I was having the conversation with the Triage Nurse. I didn't hear the conversation between the patient and the Doctor. She (Patient #1) was crying. I was trying to stop her and tell her it was not good for her to drive in that condition." The facility could not provide documented evidence that Patient #1 had received a Medical Screening Examination or refused a Medical Screening Examination when offered.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.