ER Inspector METROPOLITAN HOSPITAL CENTERMETROPOLITAN HOSPITAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » METROPOLITAN HOSPITAL CENTER

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METROPOLITAN HOSPITAL CENTER

1901 first avenue, new york, N.Y. 10029

(212) 423-6262

64% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Government - Local

ER Volume

High (40K - 60K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
3% of patients leave without being seen
7hrs 49min Admitted to hospital
11hrs 11min Taken to room
2hrs 51min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 51min
National Avg.
2hrs 42min
N.Y. Avg.
3hrs 4min
This Hospital
2hrs 51min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

3%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
3%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

7hrs 49min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 4min
N.Y. Avg.
6hrs 31min
This Hospital
7hrs 49min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

3hrs 22min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 2min
N.Y. Avg.
3hrs
This Hospital
3hrs 22min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
N.Y. Avg.
26%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
EMERGENCY SERVICES

Nov 23, 2015

Based on medical record review, document review and interview, it was determined the facility failed to ensure that a patient who presented to the Emergency Department (ED) received appropriate screening evaluation and treatment of the patient's medical condition before discharge. The failure to assure appropriate medical evaluation and treatment before discharge of the patient resulted in a readmission of the patient at another facility for emergency surgery.

See More ↓

Based on medical record review, document review and interview, it was determined the facility failed to ensure that a patient who presented to the Emergency Department (ED) received appropriate screening evaluation and treatment of the patient's medical condition before discharge. The failure to assure appropriate medical evaluation and treatment before discharge of the patient resulted in a readmission of the patient at another facility for emergency surgery. Findings include: See Tag A-1104

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EMERGENCY SERVICES POLICIES

Nov 23, 2015

Based on medical record review, document review and interview, it was determined that in 1 of 16 medical records reviewed, the facility failed to ensure (1) that a patient who presented to the Emergency Department (ED) received appropriate screening evaluation and treatment of the patient's medical condition before discharge; (2) the implementation of ED policies and procedures for specimen collection.

See More ↓

Based on medical record review, document review and interview, it was determined that in 1 of 16 medical records reviewed, the facility failed to ensure (1) that a patient who presented to the Emergency Department (ED) received appropriate screening evaluation and treatment of the patient's medical condition before discharge; (2) the implementation of ED policies and procedures for specimen collection. Findings include: 1- Patient #1 is a [AGE]-year-old female who presented to the ED at Facility A via ambulance on 11/1/15 at 8:30 AM with a chief complaint of abdominal pain and drowsiness. The patient's medical history included hypertension and substance abuse. Triage vital signs at 9:14 AM were Temperature 98o Fahrenheit, Pulse 71, and Respirations 17, Blood Pressure 150/80, and Spo2 97percentage. At 9:22AM, the physician documented that the patient was grossly intoxicated, moaning and staring off in the distance and does not respond to command well. The physician noted on the assessment form that he could not review the systems because it was difficult to assess due to patient's mental status. He further noted that there was mild guarding of the abdominal wall with no locality or quality. The working diagnoses were opioid abuse with intoxication, unspecified. There was no further definitive testing regarding the patient's complaint of abdominal pain and no documentation of a reassessment before she was discharged on [DATE] at 1:40 PM. The vital signs for Patient #1 were not reassessed by staff prior to her discharge from the facility. The documentation for vital signs simply notes, "Unable to assess". There was no reason stated for the lack of assessment of vital signs. Facility policy titled "Assessment and Reassessment of Patients in the Emergency Department" last revised November 2015 states, "If patient has been in ED for greater than 4 hours, a complete set of vital signs, including Temperature, when clinically indicated should be obtained prior to patient discharge." Patient #1 had been in the facility for more than 4 hours (9:14AM to 1:40PM) without reassessment of her vital signs. Interview with Staff D, ED Attending Physician on 11/20/15 at 2:00 PM, she stated that she recalled the patient being intoxicated and that the patient failed to exhibit any rebound tenderness upon examination of her abdomen. Staff D said that the plan was to give the patient time to metabolize the opioid in her system before re-examining her for discharge. When her sobriety increased, the patient complained of burning on urination and since the patient failed to exhibit any costovertebral angle tenderness, her diagnosis became urinary tract infection and the decision was made to treat empirically with Macrobid (an antibiotic used to treat urinary tract infections). During interview with Staff E, Resident Physician on 11/23/15 between 10:00AM and 11:15AM, the physician stated the patient did not have an acute abdomen at discharge; however, he confirmed that patient pushed his hand away and he could not complete the re-evaluation of the abdomen. Staff E stated that he did not document the re-assessment in the patient's medical record. Patient #1 was discharged from the facility and there was no further definitive testing regarding the patient's complaint of abdominal pain and no documentation of a reassessment before she was discharged on [DATE] at 1:40 PM. The review of medical record from another facility, Facility B revealed that the patient was brought to the Emergency Department on 11/1/15 at 3:48PM, approximately two hours after discharge from the initial facility. The ambulance Call Report noted the patient was on the street mumbling and in pain. At the facility, the patient was noted to be febrile at 99.5 Fahrenheit, tachycardic at 120, and BP was 189/89. A computed tomography (CT) scan of the abdomen and pelvis revealed the presence of pneumoperitoneum and likely perforated gastric antrum. The patient underwent an emergency surgery on 11/1/15 at 11:56 PM with findings consistent with 0.5 millimeter gastric perforation with leakage of 300 centiliters (cc) to 500 cc gastric contents throughout the abdomen and extensive peritonitis. 2- Urine sample requested for testing for Patient #1 during ED visit at Facility A was not done. The urine collected by the patient was not immediately labelled and therefore was discarded after a mix up with another patient's urine specimen. Facility policy titled, "Clean Catch Midstream Urine" last revised December 2012 requires that staff label specimen in front of the patient after collection.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.