ER Inspector ST JOHN'S RIVERSIDE HOSPITALST JOHN'S RIVERSIDE HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » ST JOHN'S RIVERSIDE HOSPITAL

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ST JOHN'S RIVERSIDE HOSPITAL

976 north broadway, yonkers, N.Y. 10701

(914) 964-4444

68% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

3 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

High (40K - 60K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
8hrs 21min Admitted to hospital
11hrs 56min Taken to room
3hrs 20min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

3hrs 20min
National Avg.
2hrs 42min
N.Y. Avg.
3hrs 4min
This Hospital
3hrs 20min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

8hrs 21min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 4min
N.Y. Avg.
6hrs 31min
This Hospital
8hrs 21min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

3hrs 35min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 2min
N.Y. Avg.
3hrs
This Hospital
3hrs 35min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

46%
National Avg.
27%
N.Y. Avg.
26%
This Hospital
46%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
EMERGENCY SERVICES POLICIES

Nov 18, 2016

Based on document review, observation, and interview, in 1 (one) of three (3) emergency code carts inspected, the facility did not implement its policy to ensure that pediatric emergency cart was equipped with a pediatric bag-valve-mask required for emergency ventilation. The failure to have a pediatric bag-valve-mask readily available for use during emergencies may place patient at risk for harm.

See More ↓

Based on document review, observation, and interview, in 1 (one) of three (3) emergency code carts inspected, the facility did not implement its policy to ensure that pediatric emergency cart was equipped with a pediatric bag-valve-mask required for emergency ventilation. The failure to have a pediatric bag-valve-mask readily available for use during emergencies may place patient at risk for harm. Findings include: During inspection of the Pediatric Emergency Code Cart on 11/15/16 at approximately 12:00 PM, the cart did not contain a Pediatric bag-valve-mask. Review of the facility policy titled "Code Cart - Broselow Pediatric Emergency," last revised August 2015, stated that a Pediatric bag-valve-mask is to be placed on the outside of a Pediatric code cart. During interview with Staff E, Registered Nurse on 11/15/2016 at 1:09 PM, staff stated that she checked the Pediatric Code Cart in the morning of 11/15/16 and confirmed that she did not observe that the Pediatric bag-valve-mask was missing from the cart. When Staff D, Clinical Nurse Manager was advised to call for immediate delivery of the device to the unit, it took approximately 5 minutes for the bag valve device to be delivered. This finding was confirmed with Staff D and Staff A, Assistant Vice President, who were present during the inspection.

See Less ↑
MEDICAL SCREENING EXAM

Nov 17, 2016

Based on medical record review, document review, and interview, staff failed to assess a patient to determine if an Emergency Medical Condition (EMC) exists upon the arrival of the patient to the Emergency Department (ED).

See More ↓

Based on medical record review, document review, and interview, staff failed to assess a patient to determine if an Emergency Medical Condition (EMC) exists upon the arrival of the patient to the Emergency Department (ED). This finding was noted in 1 (one) of 22 medical records reviewed (Patient #1). This failure may have placed the patient at risk for harm. Findings include: Review of medical record from Hospital A revealed that Patient #1 (MDS) dated [DATE] at 21:05 and was seen by the "Greeter" in the "PRE ER" area. Her complaint was recorded by the greeter as shortness of breath, vomiting, and arm pain. Review of the ED Log noted that Patient #1 arrived on 10/21/16 at 21:05 and departed the ED on 10/21/16 at 21:47. There was no documentation in the ED log of the patient's complaint; priority level; the assignment of an ED Physician; and the disposition of the patient. During interview with Staff G, Triage Nurse, on 11/16/16 at about 11:00 AM and witnessed by Staff A, Assistant Vice President, and Staff C, Director of Nursing ED, Staff G stated the following: "The patient came with her son. The son is personally known to me. We grew up together. When I called the patient for triage twice, I could not find her but I recognized the last name as belonging to the son so I looked down the hallway for him. He was standing by the doorway of the toilet. I asked him for the patient and he said his mother was in the bathroom and that she has diarrhea. I informed him that I would call another patient meanwhile. The patient's son stated that his mother was very weak and he requested for a wheelchair or stretcher for her. I told him there were no wheelchairs or stretchers. He asked me when I think his mother would be seen and placed in a bed and I told him that all the beds were taken. I told him that there were 45 patients being treated in the back and there are no beds. The son said you must be crazy busy today and I said yes. He stated that his mother's doctors were all connected to another hospital and he asked if I would advise him to take her there. I said I could not advise him to take her there. I left the son and I called the next patient. I did not see the mother during my discussion with the son but I saw the son walk out of the ED with the mother later". The facility Policy and procedure titled "Emergency Severity Index (ESI) and Rapid Triage", effective April 2015, stated the following: "A Registered Professional Nurse is assigned to triage... the Triage Nurse will assess patients for priority of care as they arrive into the Emergency Department and assign them to the appropriate area". The triage nurse did not assess the patient upon arrival to the Emergency Department to determine the patient's acuity and medical priority for a medical screening evaluation. The facility triage policy did not include the process of a "greeter" interaction with patients upon their arrival to the ED. Review of medical record from Hospital B revealed Patient #1 arrived at the facility on 10/21/16 at 2158 and triaged at 2201 with complaints of nausea, vomiting, and diarrhea. The triage assessment noted the patient was lethargic and hypotensive. Vital signs at triage were as follows: Temperature - 97.5 Fahrenheit; Pulse - 65/minute; Respirations - 20/minute; Blood Pressure - 79/42; and Pulse Oximetry (Oxygen saturation) - 95 %. The patient was evaluated by the ED physician with a clinical impression of sepsis requiring inpatient admission and management in the Critical Care Unit.

See Less ↑
EMERGENCY ROOM LOG

Nov 17, 2016

Based on document review and interview, the facility did not ensure that the Emergency Department (ED) log is complete.

See More ↓

Based on document review and interview, the facility did not ensure that the Emergency Department (ED) log is complete. This finding is evident in five (5) of 22 medical records reviewed (Patient #s 1, 19, 20, 21 & 22). Findings include: Review of the ED Log noted that Patient #1 arrived on 10/21/16 at 21:05 and departed the ED on 10/21/16 at 21:47. There was no documentation in the ED log of the patient's complaint, priority level, the assignment of an ED Physician, and the disposition of the patient. Similar findings regarding lack of documentation in the ED log of patients' complaint, priority level, the assignment of an ED physician, and disposition were noted for Patient #s 19, 20, 21, & 22. At interview with Staff A on 11/16/16 at approximately 12:15 PM, the staff acknowledged the gaps in the emergency room log.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.