ER Inspector CORNING HOSPITALCORNING HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » New York » CORNING HOSPITAL

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CORNING HOSPITAL

1 guthrie drive, corning, N.Y. 14830

(607) 937-7200

70% of Patients Would "Definitely Recommend" this Hospital
(N.Y. Avg: 66%)

6 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Medium (20K - 40K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
4hrs 26min Admitted to hospital
5hrs 39min Taken to room
2hrs 42min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with medium ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 42min
National Avg.
2hrs 23min
N.Y. Avg.
2hrs 44min
This Hospital
2hrs 42min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. N.Y. Hospital
2%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 26min

Data submitted were based on a sample of cases/patients.

National Avg.
4hrs 21min
N.Y. Avg.
5hrs 34min
This Hospital
4hrs 26min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 13min

Data submitted were based on a sample of cases/patients.

National Avg.
1hr 33min
N.Y. Avg.
2hrs 2min
This Hospital
1hr 13min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

8%
National Avg.
27%
N.Y. Avg.
26%
This Hospital
8%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

Sep 26, 2018

Based upon medical record review, document review and interview, the facility did not comply with all the provisions for maintaining a central log and conducting a medical screening exam.

See More ↓

Based upon medical record review, document review and interview, the facility did not comply with all the provisions for maintaining a central log and conducting a medical screening exam. Please reference findings under Tag A 2405 and 2406.

See Less ↑
EMERGENCY ROOM LOG

Sep 26, 2018

Based on policy review, medical record review, document review and interview, the facility did not ensure all individuals presenting to the Emergency Department (ED) are entered into the central log for 1 of 21 patients (Patient #1).

See More ↓

Based on policy review, medical record review, document review and interview, the facility did not ensure all individuals presenting to the Emergency Department (ED) are entered into the central log for 1 of 21 patients (Patient #1). Not entering a patient in the central log could result in a patient not receiving a medical screening exam. Findings include: Review on 09/25/18 of policy "Medical Screening Examinations, Stabilizing Treatment and Appropriate Transfers" dated 12/04/17 indicates patients who present to the ED will be registered in the patient information system and in the central log after triage. The date and time of arrival, name, address, date of birth and nature of their complaint should be recorded. If a patient leaves before triage or registration, available information will still be entered into the central log. Telephone interview on 09/26/18 at 01:35 PM with Staff (V), Registration Clerk, revealed a " mother " and young boy came into the ED asking for a pediatric social worker. Staff (V) contacted Staff (H), Social Worker, who came down to speak with them. Telephone interview on 09/26/18 at 11:10 AM with Staff (H), Social Worker revealed a " mother " and male child came to the ED, presented to the registration desk and inquired about seeing a pediatric social worker. The mother indicated that " the school " wanted a psychiatric evaluation for her child. Staff (H) told the mother that an evaluation could be done there. The mother indicated that the last time she brought her daughter here, they were here all weekend and asked about other local facilities where she could take her child to. Staff (H) gave her the names of psychiatric units, indicating the type of programs they have. Prior to leaving, Staff (H) stated that the child could be seen here, but if he needed admission, the child would need to be transferred. No patient information was given to Staff (H) by the mother and the patient was not registered. Review on 09/25/18 of the ED Central Log for September 2018 revealed Patient #1 was not entered into the log. Medical record review on 09/25/18 at 04:15 PM with Staff (E), Assistant ED Manager revealed no evidence that a medical record was generated for Patient #1.

See Less ↑
MEDICAL SCREENING EXAM

Sep 26, 2018

Based on policy review, medical record review, document review and interview the hospital did not provide a medical screening exam (MSE) for 1 of 21 patients who presented to the Emergency Department (Patient #1).

See More ↓

Based on policy review, medical record review, document review and interview the hospital did not provide a medical screening exam (MSE) for 1 of 21 patients who presented to the Emergency Department (Patient #1). A lack of a MSE could result in an emergency medical condition not being identified and treated. Findings include: Review on 09/25/18 of policy "Medical Screening Examinations, Stabilizing Treatment and Appropriate Transfers" dated 12/04/17 indicates patients who present to the ED will be registered in the patient information system and in the central log after triage. The date and time of arrival, name, address, date of birth and nature of their complaint should be recorded. If a patient leaves before triage or registration, available information will still be entered into the central log. Review on 09/25/18 of the " Medical Staff Rules & Regulations " dated 12/14/17 indicates patients coming to the ED requesting evaluation and treatment will have a medical screening examination as required by Federal law by a qualified medical professional (Physicians, Physician Assistants, Nurse Practitioners and trained obstetrical nurses in consultation with an OB provider). Telephone interview on 09/26/18 at 01:35 PM with Staff (V), Registration Clerk, revealed a " mother " and young boy came in asking for a pediatric social worker. Staff (V) believes the mother and child were referred from school, looking for an evaluation and weren ' t sure where to go. The mother had a paper in her hand. Staff (V) called Staff (H), Social Worker, who came down to talk with them. Telephone interview on 09/26/18 at 11:10 AM with Staff (H), Social Worker revealed a " mother " and male child came to the ED, presented to the registration desk and inquired about seeing a pediatric social worker. The mother indicated that " the school " wanted a psychiatric evaluation for her child. Staff (H) told the mother that an evaluation could be done there. The mother indicated that the last time she brought her daughter here, they were here all weekend and asked about other local facilities where she could take her child to. Staff (H) gave her the names of psychiatric units, indicating the type of programs they have. Prior to leaving, Staff (H) stated that the child could be seen here, but if he needed admission, the child would need to be transferred. No patient information was given to Staff (H) by the mother and medical screening exam was not conducted. Medical record review on 09/25/18 at 04:15 PM with Staff (E), Assistant ED Manager revealed no evidence that a medical record was generated for Patient #1. Review on 09/27/18 of the ED medical record from another hospital revealed on 09/14/18 at 04:01 PM Patient #1 arrived at their facility. The patient presented with a referral from the school social worker for a psychiatric evaluation after a friend reported that the patient intended to kill himself. The patient was triaged and had a MSE with psychiatric consultation. Patient #1 remained in the ED until 09/17/18 when he was transferred to an inpatient Adolescent Psychiatric Center.

See Less ↑
COMPLIANCE WITH 489.24

Nov 15, 2017

Based upon document review and interview, the facility did not comply with all of the provisions for maintaining a central log and conducting a medical screening exam.

See More ↓

Based upon document review and interview, the facility did not comply with all of the provisions for maintaining a central log and conducting a medical screening exam. Please reference findings under Tag A2405 and A2406.

See Less ↑
EMERGENCY ROOM LOG

Nov 15, 2017

Based on document review and interview, the facility failed to ensure all individuals presenting to the Emergency Department (ED) are entered into the central log for 1 of 22 patients (Patient #1).

See More ↓

Based on document review and interview, the facility failed to ensure all individuals presenting to the Emergency Department (ED) are entered into the central log for 1 of 22 patients (Patient #1). This failure could result in the patient not receiving a medical screening exam. Findings include: Review of the facility's Lockout Team Debrief dated 11/7/17 revealed the hospital was placed on lock-down from 11/2/17 at 10:35pm to 11/3/17 at 3:35am following a security alert. During the lock-down a laboring patient presented by personal vehicle to the hospital parking lot and was stopped by Security personnel. The patient was informed that the facility was locked down and was re-directed to the next nearest hospital. Interview with Staff (P), Security on 11/14/17 at 12:15pm revealed Patient #1 presented to the hospital entrance indicating she was in labor on 11/3/17 during the time when the facility was in lock-down. Staff (P) directed the patient to go to the next nearest hospital. Staff (P) stated he was not aware that all patients presenting for emergency care must be entered into the central log and have a medical screening exam. Review of the facility policy and procedure # CVH950-232 EMT effective 7/25/17 revealed all patients presenting for emergency care and treatment will be logged into the central log and a medical screening exam will be conducted by a qualified medical professional. Review of the facility Emergency Department log dated 11/3/17 revealed Patient #1 was not entered into the log. Interview with Staff (A), President and (C), Regulatory Compliance on 11/13/17 confirmed that Patient #1 presented to the hospital for emergency care and was not entered into the central log.

See Less ↑
MEDICAL SCREENING EXAM

Nov 15, 2017

Based on document review and interview, the hospital did not provide a medical screening exam (MSE) for 1 of 22 patients who presented to the hospital for emergency care (Patient #1).

See More ↓

Based on document review and interview, the hospital did not provide a medical screening exam (MSE) for 1 of 22 patients who presented to the hospital for emergency care (Patient #1). A lack of a medical screening exam could result in an emergency medical condition not being identified and treated. Findings include: Review of the facility's Lockout Team Debrief dated 11/7/17 revealed the hospital was placed on lock-down from 11/2/17 at 10:35pm to 11/3/17 at 3:35am following a security alert. During the lock-down a laboring patient presented by personal vehicle to the hospital parking lot and was stopped by Security personnel. The patient was informed that the facility was locked down and was re-directed to the next nearest hospital without receiving a medical screening examination. Review of the facility Medical Staff Bylaws/ Rules and Regulations revealed all patients presenting to the Emergency Department, Labor/Delivery/Post -Partum Department or other areas as described in the Emergency Treatment and Active Labor Act Policy and requesting evaluation and treatment will have a medical screening exam provided by a qualified medical professional. Interview with Staff (A), President on 11/14/17 revealed Patient #1 presented to the Emergency Department (ED) on 11/3/17 at approximately 2:00am in active labor. At the time of the patient's arrival to the ED, the hospital was in lock-down status due to a security alert in the area. Staff (P), Security informed the patient that the hospital was not allowing patients to enter or exit the building. Staff (P) directed the patient to go to the next nearest hospital. The patient did not receive a medical screening exam.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.